연회장

래디슨 블루 마미 요코 호텔, 프리타운 여행 후기

4 out of 5
래디슨 블루 마미 요코 호텔, 프리타운
17 Lumley Beach Road, Aberdeen, Freetown

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 171개 이용 후기 중 50개" "
평점 8 - 좋아요. 171개 이용 후기 중 47개" "
평점 6 - 괜찮아요. 171개 이용 후기 중 36개" "
평점 4 - 별로예요. 171개 이용 후기 중 20개" "
평점 2 - 너무 별로예요. 171개 이용 후기 중 18개" "

7.6/10

청결 상태

7.2/10

직원 및 서비스

6.8/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

2/10 - 너무 별로예요

DODOO

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Insects and cockroach in room
2024년 4월에 1박 숙박함
답변 제공: Sylvia 님, 2024년 4월 8일
Dear Valued Guest, Thank you for sharing your feedback from your visit to Radisson Blu Mammy Yoko Hotel, Freetown. Please accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We will discuss all your comments with the Management Team and will agree on specific actions to avoid similar issues occurring in the future. It was a pleasure to have you as our guest, and on behalf of all the ambassadors at Radisson Blu Mammy Yoko Hotel, Freetown, I look forward to welcoming you back. We would be excited if you could consider giving us a second chance shortly. Kind Regards, Guest Relations

6/10 - 괜찮아요

Lori

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
On the website, I reserved one room with two beds. I had two stays. BOTH times they did not have a room with two beds for us. In fact, after my first night of sleeping on a rollaway, I went to the front desk and said I would be returning on March 28th and to please reserve a room with two beds. They did not. Frustrating.
2024년 3월에 1박 숙박함
답변 제공: Mohamed 님, 2024년 3월 30일
Dear Ms. Lori,We really appreciate you for your honest feedback, and will be dressed accordingly!On behalf of our team, my apology for the shortfall, and we hope to receive you in future, and you will feel at home and different way.Best regards

2/10 - 너무 별로예요

KEVIN

Check out took almost 45 minutes despite no queue. Trying to pay for incidentals in cash and getting change was a nightmare as the hotel literally had to go to a local store to get money. No bag storage area either. They were bemused anyone would even need one. Bring your own towel if you go for swim. Unable to organize a taxi to sea ferry also meant I had a 2km walk in 30 degrees with my bags as ended up most efficient way of doing this such was the chaos at reception desk. On the plus side the bar staff were very nice and the room was clean and pleasant. Food was good too. Gym was also pretty decent. The reception staff like pulling teeth.
2024년 3월에 2박 숙박함
답변 제공: Mohamed 님, 2024년 3월 30일
Dear Valued Guest, Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire team at Radisson Blu Mammy Yoko Hotel, Freetown, we apologize for the concerns you have shared about your experience at our hotel, those points will be highly taken under consideration and inform the concerned department heads to seek an immediate improvement. I hope we will have the opportunity to welcome you back and exceed your expectations, shortly with a stay that is memorable for all the right reasons. Best regards,Mohamed

8/10 - 좋아요

Christian

2024년 3월에 2박 숙박함
답변 제공: Sylvia 님, 2024년 4월 16일
Dear Valued Guest, Thank you for sharing your feedback from your visit to the Radisson Blu Mammy Yoko Hotel, Freetown. We are excited to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It was a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Mammy Yoko Hotel, Freetown, I look forward to welcoming you back. Best Regards, Guest Relations

10/10 - 훌륭해요

Khafila

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I spent an amazing 10 days at the Radisson Blu! Every member of staff, the breakfast (and dinner at Baw Restaurant), our room, the location and the hotel’s proximity to the beachfront, shopping and dinner and entertainment spots was superlative! We will certainly come back and had a fabulous time! My only area of improvement are the carpets in the hallways. They were old and should be replaced by the tiles in the rooms in time. Thank you for a wonderful visit to Sierra Leone and see you next time!
2024년 3월에 7박 숙박함
답변 제공: Sylvia 님, 2024년 3월 27일
Dear Esteemed Guest, Thank you for sharing your feedback from your visit to the Radisson Blu Mammy Yoko Hotel, Freetown. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It was a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Mammy Yoko Hotel, Freetown, I look forward to welcoming you back. Best Regards, Guest Relations

10/10 - 훌륭해요

Lori

2024년 3월에 1박 숙박함
답변 제공: Sylvia 님, 2024년 4월 10일
Dear Esteemed Guest, Thank you for sharing your feedback from your visit to the Radisson Blu Mammy Yoko Hotel, Freetown. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It was a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Mammy Yoko Hotel, Freetown, I look forward to welcoming you back. Best Regards, Guest Relations

10/10 - 훌륭해요

Shawna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 2월에 3박 숙박함
답변 제공: Med 님, 2024년 3월 15일
Dear valued guest,Thank you very much for your honest feedback!We look forward to welcome you back in Radisson Blu, Freetown.Best regards,Mohamed

8/10 - 좋아요

Bello

좋아요: 숙박 시설 상태 및 시설
Very close to a safe beach, convenient for walking exercise. Very helpful staff. And good meals.
2024년 3월에 4박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2024년 3월 9일
Dear Esteemed Guest,Thank you for taking the time to complete our guest satisfaction survey. I am so happy to see you enjoyed your stay with us, and we also appreciate you pointing out the excellent service you received from our ambassadors.Reading about our guests' wonderful experiences with us is always a pleasure.On behalf of our entire team at Radisson Blu Mammy Yoko Hotel, Freetown, we thank you for your business and we hope to see you again when your travels bring you back to the area!Best Regards,Guest Relations

10/10 - 훌륭해요

Natalia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very close to Lumbley beach. Well secured and safe.
2024년 2월에 6박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2024년 2월 29일
Thank you very much, Natalia, for your lovely rating.

4/10 - 별로예요

Mahmud

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2024년 2월 21일
Dear Esteemed Guest,Thank you for your rating.

10/10 - 훌륭해요

Nene Sonna

2024년 2월에 1박 숙박함
답변 제공: Sylvia 님, 2024년 3월 21일
Dear Esteemed Guest, Thank you for sharing your feedback from your visit to the Radisson Blu Mammy Yoko Hotel, Freetown. We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our ambassadors. It was a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson Blu Mammy Yoko Hotel, Freetown, I look forward to welcoming you back. Best Regards, Guest Relations

10/10 - 훌륭해요

Ricardo

2024년 1월에 4박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2024년 1월 30일
Dear Esteemed Guest,Thank you for your kind rating.Best Regards,Guest Regards

8/10 - 좋아요

Raul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good time in Radisson Blu Freetown
Excellent service in the reception, restaurant and security guards. Always available to help. Great facilities including the gym and swimming pool. Good value for money.
2024년 1월에 7박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2024년 1월 22일
Dear Mr. Raul,Thank you for taking the time to complete our guest satisfaction survey. I am so happy to see you enjoyed your stay with us.It was a great pleasure hosting you, we always enjoy reading about our guests' wonderful experiences with us.On behalf of our entire team at Radisson Blu Mammy Yoko Hotel, Freetown, we thank you for your business and we hope to see you again when your travels bring you back to the area!Best Regards,Guest Relations

6/10 - 괜찮아요

Fatima

2024년 1월에 3박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2024년 2월 5일
Dear Esteemed Guest,Thank you for your rating.

4/10 - 별로예요

Mballu

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2024년 1월 9일
Dear Esteemed Guest,Thank you for your rating.We hope to welcome you once again with a stay that will be memorable for all the right reasons.Best Regards,Guest Relations

2/10 - 너무 별로예요

sheri

가족 여행
별로예요: 청결 상태, 객실의 편안함
Management Avoiding Major Concerns
Itinerary # 72681015410468 For several days onsite and email, I contacted front desk manager Mohamed Sesay to express concern about the uncomfortably loud and invasive music on the property among other concerns. I understand that events will take place, but there is no reason that music should be so extremely loud that I can hear every base, song and voice in my room. My ears were constantly ringing due to the noise level. I did not sleep for days. I spoke to the front desk representative, Moses Gasama, around 3am on 23rd, December, 2023 to continue to express my disappointment. I spoke to Mohamed Sesay whole on the property multiple times. I requested a 3 night partial refund of my 2 week stay which was paid in full. Mohamed Sesay has ignored my concerns. I also mention to Mohamed Sesay that the guards at the security entrance gate of the hotel should not coerce or intimidate guests into placing Christmas donations in the box before opening the gate. Although I gave several daily donations, all guests should be free to give at their own will. Forcefully asking guests to put money in the box is unprofessional and should be addressed by management. There are several other concerns I expressed. Brown water that expelled from the bathroom sink each morning. I have video recordings of this and the music. The ATM machines onsite did not work. Walls and floors of the entire property need cleaning. There were always roaches in the lobby bathroom next to the restaurant.
2023년 12월에 13박 숙박함
답변 제공: Mohamed 님, 2024년 1월 2일
Dear Sheri,Thank you very much for staying with Radisson Blu, Freetown.We appreciate your honest feedback, as I was discussing with you few times which you told that you have already sent me an email with I only received late on weekend 29/12/23.As some of the issues in your email either been in placed or addressed:Since we were in festive period, notification was sent to all guest rooms, and also around the public areas for Loud music during this period!When you reported to Moses the night auditor, you were offered room changed , but as said you only have few days remaining you will decide to staying the same room and then, you requested for my business card!We met 2 to 3 times to discussed as said, you have already sent me an email which I repeated to you that I did not receive any email until now 29/12/23.About the security for Christmas box, immediately I called the security manager on your presence, and we apologised for their behaviour and was addressed!The ATM is running by third party -The Bank!The day of your departure, when you came down asked for your incidentals, I told you that the system is down and mentioned the amount to you which you promised later!But you did not return back to the hotel.Your incidentals was amounting to 305.00 USD which management has decided to waived as your compensation requested!I would like to inform you that staying in any hotels in Sierra Leone during the festive season, is on avoidable of loud music!Thank very much, and we hope to see you next year !Best regards,Mohamed

10/10 - 훌륭해요

Edward

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No Comments
2023년 12월에 1박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2024년 1월 2일
Dear Esteemed Guest,Thank you for your kind rating.We hope to see you soon!Best Regards,Guest Relations

6/10 - 괜찮아요

James baba

2023년 11월에 4박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 12월 18일
Dear Mr. Baba,Thank you for your kind rating.We hope to see you again!Best Regards,Guest Relations

2/10 - 너무 별로예요

Daniel

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food in the restaurant is terrible. The selection is almost worse if that's possible, the management staff is so poorly trained. The hotel is owned by the government which should tell you everything you need to know about how poor this country is, so that's how the country runs its hotel strongly urge no one to stay at this hotel Radisson should be a shame to have their name on this hotel
2023년 11월에 1박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 11월 10일
Dear Esteemed Guest,Thank you for taking the time to share your feedback from your visit to Radisson Blu Mammy Yoko Hotel, Freetown.Please accept my sincere apologies for the shortfalls you encountered, as you have mentioned. We will discuss all your comments with the Management Teams and will agree on specific actions to avoid similar issues occurring in the future.We would be very happy if you could consider giving us a second chance in the future. Kind Regards,Guest Relations

8/10 - 좋아요

Erhan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Compared to country situation it is OK
2023년 11월에 2박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 11월 6일
Dear Esteemed Guest, thank you for your beautiful rating.We hope to welcome you back for another wonderful stay.Best Regards,Guest Relations

8/10 - 좋아요

Michael

2023년 10월에 5박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 12월 13일
Dear Mr. Michael, thank you for taking the time to share your feedback with us.We are excited to know that you enjoyed your recent stay with us.Looking forward to welcoming you back.Best Regards,Guest Relations

4/10 - 별로예요

Mohammad 님, Granite Bay

출장 여행, 가족 여행
별로예요: 편의 시설/서비스
Our air conditioning was operating very poorly. We tried everything with the hotel to get them to fix it or move us to another room to no avIIl. They kept making false promises. The property is in shambles. They charge premium US dollars for all services but keep the hotel without maintenance and pay their staff very poorly. The gym is horrendous. A lot of work needs to be done here.
2023년 10월에 5박 숙박함
답변 제공: Jacklyn 님, 2023년 10월 29일
ear Esteemed Guest, Thank you for your feedback regarding your stay with us. I'm very sorry for the shortfalls you had, as you mentioned. We will discuss all your comments with the Management Teams and will agree on specific actions to avoid similar issues occurring in the future. I look forward to having the opportunity to welcome you back and exceed your expectations shortly. Best Regards, Guest Relations

10/10 - 훌륭해요

Gertjan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay. Very freindly and capable staff. Hotel also very well uequipped with meeting rooms and facilities. Looking forward to coming back.
2023년 9월에 2박 숙박함
답변 제공: Boss Med 님, 2023년 9월 26일
Thank you very much for your wonderful feedback!we hope to see you in futureContinue to have a wonderful stay with us.Best regards,

2/10 - 너무 별로예요

Umu

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 9월 4일
Dear Esteemed Guest,Thank you for taking the time to complete our guest satisfaction survey.On behalf of our entire team at Radisson Blu Mammy Yoko Hotel, Freetown, we are sorry that your stay with us did not excite you. If you have a moment and are willing to share more information regarding your experience, please do not hesitate to contact us.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.Kind Regards, Guest Relations

8/10 - 좋아요

ian 님, salisbury

2023년 5월에 1박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 6월 12일
Dear Valued Guest, thank you for your beautiful rating.It was a great pleasure hosting you, and we look forward to welcoming you again.Best Regards,Guest Relations

6/10 - 괜찮아요

Sho

2023년 5월에 5박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 5월 22일
Dear Valued Guest,Thank you for rating.Please accept our sincere apologies for not meeting your expectations.We hope to welcome you back with a stay that is memorable for all the right reasons.Kind Regards,Guest Relations

6/10 - 괜찮아요

Sho

2023년 5월에 5박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 5월 22일
Dear Valued Guest,Thank you for your rating. We apologize that some aspects of your stay did not excite you.We hope to welcome you back and exceed your expectations in the near future.Kind Regards,guest Relations

4/10 - 별로예요

Adam

별로예요: 직원 및 서비스, 객실의 편안함
Not worth the money.
Not worth the money. I didn't expect luxury and I can forgive mistakes, but this was a disappointing and frustrating place to stay - especially given the cost relative to other options in Freetown. Some examples... No towels when I checked in. Only one brought when I asked. Shower couldn't be used without flooding the bathroom. AC was on for 24 hours but never reached 21 degrees. Key card deactivated twice. Gym was not well maintained. Least friendly staff I experienced in Sierra Leone (with a couple of exceptions). Good food though.
2023년 5월에 1박 숙박함
답변 제공: Patrick Nyallay 님, 2023년 5월 7일
Dear Valued Guest, Thank you for completing our guest satisfaction survey. On behalf of our entire team at Radisson Blu Mammy Yoko Hotel, Freetown, we sincerely apologize for the concerns you have shared about your experience at our hotel, those points will be highly taken into consideration and informed to the concerned department heads to seek an immediate improvement and will be discussed during a management meeting. I hope we will have the opportunity to welcome you back and exceed your expectations shortly with a memorable stay for all the right reasons.Kind Regards, Reservations Team

2/10 - 너무 별로예요

Lakiesha

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches & Black Mold
I Had a terrible experience. When I first arrived I sat at the bar and there was a roach. The staff did not seem to care which meant this was commonplace. Additionally, in my room there was BLACK MOLD in the bathroom on the ceiling if the shower and in the sink. I started to feel ill and left for another hotel.
2023년 4월에 2박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 5월 5일
Dear Esteemed Guest,Thank you for taking the time to complete our guest satisfaction survey.On behalf of our entire team at Radisson Blu Mammy Yoko Hotel, Freetown, we apologize for the concerns you have shared about your experience at our hotel, those points will be highly taken under consideration and informed to the concerned department heads to seek an immediate improvement. I hope we will have the opportunity to welcome you back and exceed your expectations shortly with a stay that is memorable for all the right reasons.Kind Regards, Guest Relations

8/10 - 좋아요

Victor

2023년 4월에 1박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 4월 28일
Thank you for your kind rating, Victor.We hope to see you again!Best Regards,Guest Relations

10/10 - 훌륭해요

George

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very descent
2023년 3월에 2박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 3월 20일
Dear Mr. George, thank you very much for your kind rating.Looking forward to welcoming you once again for another beautiful stay.Best Regards,Guest Relations

6/10 - 괜찮아요

Jeneba

좋아요: 청결 상태
The food was bad. My first meal was fried rice and chicken but was salty. I ordered shrimp Alfredo the next day, they gave me chicken noodle. The phone in the room did not work until the 3rd day of my stay. They came the 2nd day attempting to fixing the problem but was unable to. The IT crews said they would be back in one hour but never did. The cleaning crew were amazing. They were professional and friendly. The receptionists were also friendly and helpful. They were easy to talk to.
2023년 2월에 2박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 2월 20일
Dear Jeneba, Thank you for taking the time to share your feedback from your recent stay with us. On behalf of our entire team at Radisson Blu Mammy Yoko Hotel, Freetown, I apologize for the concerns you have shared about your experience at our hotel. The management team will look into your problems, and I assure you that we will work diligently to ensure a similar situation does not reoccur. I hope we will have the privilege of welcoming you back in the near future with a stay that is memorable for all the right reasons. Best Regards, Guest Relations

6/10 - 괜찮아요

Gagik

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 7박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 2월 8일
Dear Esteemed Guest,Thank you for your rating. We hope to make your stay a better one on your next visit.Best Regards,Guest Relations

8/10 - 좋아요

Amina

2022년 12월에 3박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 1월 3일
Dear Amina,Thank you for your kind rating.We hope to see you soon.Best Regards,Guest Relations

10/10 - 훌륭해요

Edward

답변 제공: Jacklyn Roy-Macauley 님, 2023년 3월 25일
Thank you for your kind rating.

10/10 - 훌륭해요

Melissa

답변 제공: Jacklyn Roy-Macauley 님, 2023년 3월 25일
Thank you for your kind rating.

8/10 - 좋아요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Jacklyn Roy-Macauley 님, 2023년 3월 25일
Thank you for your kind rating.

2/10 - 너무 별로예요

MYUNGHOON

2022년 11월에 1박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2022년 11월 27일
Dear Valued Guest,Thank you for your rating.I am sorry that some aspects of your stay did not wow you. If you have a moment and are willing to share more information regarding your experience, please do not hesitate to reach out to us.On behalf of our entire team at Radisson Blu Mammy Yoko Hotel, Freetown, we thank you for your business and we hope to see you again when your travels bring you back to the area!Kind Regards,Guest Relations

4/10 - 별로예요

Anthony

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Where arrived and the Sierra waiters would not wait on us . They did not clean our room. The hallway smelled like mold and our shower also had mold on the wall.
2022년 11월에 4박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2022년 11월 16일
Dear Valued Guest, Thank you for taking the time to share your feedback from your recent stay with us. On behalf of our entire team at Radisson Blu Mammy Yoko Hotel, Freetown, I apologize for the concerns you have shared about your experience at our hotel. The management team will look into your problems, and I assure you that we will work diligently to ensure a similar situation does not reoccur. I hope we will have the privilege of welcoming you back in the near future for a stay that is memorable for all the right reasons. Best Regards, Guest Relations

6/10 - 괜찮아요

jean

2022년 6월에 2박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2022년 6월 20일
Dear Valued Guest, thank you for taking the time out to share your review with us. We apologize for the shortfalls you encountered during your stay. We hope to welcome you back with a stay that is memorable for all the right reasons. Kind Regards, Guest Relations.

6/10 - 괜찮아요

Liwang

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Overall, the place is safe and clean, staff is very helpful.
2022년 5월에 3박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2022년 6월 10일
Dear Valued Guest, Thank you very much for your positive feedback, it was a pleasure hosting you. We hope to welcome you once again with a stay that is memorable for all the right reasons. Kind Regards, Guest Relations

6/10 - 괜찮아요

Shuntay

2022년 5월에 6박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2022년 5월 23일
Dear Valued Guest, thank you very much for your feedback. We are looking forward to welcoming you back with a stay that is memorable for all the right reasons. Best Regards, Guest Relations

6/10 - 괜찮아요

arun

출장 여행
좋아요: 청결 상태, 객실의 편안함
2022년 5월에 3박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2022년 5월 18일
Dear Valued Guest, Thank you for your rating. Best Regards, Guest Relations

2/10 - 너무 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was the worst stay, they literally stolen my money, i strongly recommend anyone not even think to stay at this hotel, go sleep at the beach then it's better.
2022년 5월에 4박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2022년 5월 10일
Dear Valued Guest, We are delighted to have your feedback, as it formed an integral part of our service improvements. On behalf of the entire team at Radisson Blu Mammy Yoko Hotel Freetown, kindly accept our sincere apologies for the concerns shared about your experience at our hotel. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that will be memorable for all the right reasons. Kind Regards, Guest Relations

10/10 - 훌륭해요

gibril

2022년 4월에 3박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2023년 1월 3일
Thank you for your kind rating, Gibril.We hope to welcome you back for another memorable stay.Best Regards,Guest Relations

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Needs new management!
I used to love this hotel, was the best of the country and up to Radisson standards. To say it has become dilapidated is a huge understatement. Lights blinking in halls, sink didn't drain, and worst of all was the service. I spent huge sums on room service only to have almost every order sit for at least an hour - cold soup, dry/cold rice, etc. I know things have been hard in Sierra Leone of late, but these problems just require more active management and oversight, not money, to fix! Radisson should replace the management at the hotel and get someone who will actually care about representing their brand.
2022년 4월에 4박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2022년 4월 7일
Dear Valued Guest, thank you very much for taking your precious time to share your feedback from your recent stay with us. It was rather unfortunate that we did not wow your expectations and you had to experience such. Meeting our guest's needs and making them feel welcome and at home is our first priority. On behalf of our entire team at Radisson Blu Mammy Yoko Hotel, Freetown. Please accept our sincere apologies for the shortfalls you encountered during your stay at our Hotel. I assure you that we are working diligently to ensure a similar situation does not reoccur. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Kind Regards, Guest Relations

8/10 - 좋아요

Momodou

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good property... could do with a facelift. Even the welcome carpet at the entrance looks like it needs a shower. Staff at the restaurant need to be more friendly and service oriented
2022년 3월에 1박 숙박함
답변 제공: Jacklyn Roy-Macauley 님, 2022년 4월 7일
Dear Mr. Momodou, we are delighted to read your feedback, as reading our guest's feedback and reviews help us to improve our hospitality service. On behalf of the entire team at Radisson Blu Mammy Yoko Hotel, Freetown. I apologize for the concerns that you have shared about your experience at our hotel. The issues has been addressed accordingly with the heads department and I assure you we are working diligently to ensure a similar situation does not reoccur. I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Kind Regards, Guest Relations

10/10 - 훌륭해요

Matilda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 1월에 2박 숙박함
답변 제공: Yusuf Sesay - Director of Sales and Marketing 님, 2022년 3월 7일
Thank you very much for your positive feedback. We are glad that you enjoyed your stay with us. We look forward to hosting you on your next visit. Best Regards,

10/10 - 훌륭해요

Arlington

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
CEO
Everything is wonderful. The staff is very courteous and very helpful. The rooms are very clean. It was an enjoyable quiet experience.
2021년 11월에 3박 숙박함
답변 제공: Front Office Manager 님, 2021년 12월 8일
Thank you very much for your positive review, we look forward to having you in our hotel for your next stay! Best regards, Mohamed

6/10 - 괜찮아요

Emmanuel

2021년 11월에 1박 숙박함
답변 제공: Front Office Manager 님, 2021년 12월 8일
Thank you very much for your review! we always appreciate your feedback! Best regards,