Itinerary # 72681015410468
For several days onsite and email, I contacted front desk manager Mohamed Sesay to express concern about the uncomfortably loud and invasive music on the property among other concerns.
I understand that events will take place, but there is no reason that music should be so extremely loud that I can hear every base, song and voice in my room. My ears were constantly ringing due to the noise level. I did not sleep for days.
I spoke to the front desk representative, Moses Gasama, around 3am on 23rd, December, 2023 to continue to express my disappointment. I spoke to Mohamed Sesay whole on the property multiple times. I requested a 3 night partial refund of my 2 week stay which was paid in full. Mohamed Sesay has ignored my concerns.
I also mention to Mohamed Sesay that the guards at the security entrance gate of the hotel should not coerce or intimidate guests into placing Christmas donations in the box before opening the gate. Although I gave several daily donations, all guests should be free to give at their own will. Forcefully asking guests to put money in the box is unprofessional and should be addressed by management.
There are several other concerns I expressed. Brown water that expelled from the bathroom sink each morning. I have video recordings of this and the music. The ATM machines onsite did not work. Walls and floors of the entire property need cleaning. There were always roaches in the lobby bathroom next to the restaurant.