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맥도날드 크루더랜드 하우스 앤드 스파 여행 후기

4 out of 5
맥도날드 크루더랜드 하우스 앤드 스파
Strathaven Road, East Kilbride, Glasgow, Scotland

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 882개 이용 후기 중 337개" "
평점 8 - 좋아요. 882개 이용 후기 중 301개" "
평점 6 - 괜찮아요. 882개 이용 후기 중 130개" "
평점 4 - 별로예요. 882개 이용 후기 중 75개" "
평점 2 - 너무 별로예요. 882개 이용 후기 중 39개" "

8.4/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

6/10 - 괜찮아요

Karl

좋아요: 직원 및 서비스
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
The interior and rooms are in dire need of updating and refurbishment. The carpets are dingy and the plastic on the curtains were shredded due to age. The exterior was clean and the gardens and grounds were beautiful so I was surprised when I saw how run down our room was. It’s also very noisy, being able to hear every door close up and down the hallways. The rooms were kept very clean by the housekeeping staff but the decor still looked very dingy and old.
2024년 5월에 4박 숙박함
답변 제공: Crutherland House Hotel 님, 2024년 5월 26일
Dear Jessica, In your comments, you mentioned that your stay was interrupted by a loud noises,my hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Warmest RegardsHannahCrutherland House Hotel

8/10 - 좋아요

Neil

nice building in lovely grounds . breakfast was expensive at £22.00 , it was nice but half that price would be the norm.
2024년 5월에 2박 숙박함
답변 제공: Crutherland House Hotel 님, 2024년 5월 26일
Dear Neil,Thank you for sharing your feedback, both positive and constructive.Kind RegardsHannahCrutherland House Hotel

10/10 - 훌륭해요

christopher

2024년 5월에 1박 숙박함
답변 제공: Crutherland House Hotel 님, 2024년 5월 26일
Dear Christopher, Thank you for taking the time to share your recent experience with us.Kind RegardsHannahCrutherland House Hotel

10/10 - 훌륭해요

Sandra 님, Alexandria

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La alberca es grande y limpia, sauna y spa súper bien y el agua de tomar es gratis, áreas para caminar, tranquilidad y paz.
2024년 5월에 1박 숙박함
답변 제공: Crutherland House Hotel 님, 2024년 5월 13일
Dear Sandra, Many thanks for taking the time to write a review, I hope you choose to stay with us again when your travels bring you back to the area.Warmest Regards, Crutherland House Hotel

4/10 - 별로예요

Angela

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was really looking forward to staying here with my mum, but we were disappointed with the facilities, staff and lack of care and cleanliness. The food was okay, but very expensive; mum and I had a small piece of cod, (same size as a Mr Kipling individual cake slice), a circle of crushed potato and a few stems of broccoli, followed by an individual pudding with a spoonful of ice-cream, (even though my mum had asked for cream). We didn't have drinks, just a jug of water for the table, but the bill was £60! The pool changing rooms were really cold and there was no shower gel or shampoo in the shower cubicles to wash after a swim. We rinsed out our swimsuits and put them in the spinner to dry, but it was not working. I decided to shower the next morning in our room, but the water wouldn't drain. I turned off the shower, pulled out the plug, but still the water didn't move. I put my hands in the outlet and pulled out the hair trap, which was completely gunged up with hair and soap scum! It was disgusting! At breakfast, we were shown to a table which was surrounded by loads of crumbs all over the floor! We were shocked, but in response, the waitress just said, 'yeah, there was a family sat here earlier.' During our breakfast, no-one took away our empty plates/dishes, even when they brought us our cooked items, they just weren't very attentive and didn't seem to care. We watched the waiting staff clean the vacated tables by wiping all the crumbs onto the carpet!
2024년 5월에 2박 숙박함
답변 제공: Crutherland Hotel 님, 2024년 5월 13일
Dear Angela, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. It has been shared with our housekeeping and leisure leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Warmest Regards, Crutherland House Hotel

6/10 - 괜찮아요

Christine

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
As with everything you get what you pay for as was reflected in the condition of our room. Bathroom wasn't too clean, rest of our room was ok. We were concerned about the heater hanging off the wall and reported it to reception. Breakfast was good with no complaints, however, evening meal was very disappointing...3 ingredients listed on the menu of one of our dishes wasn't actually included in the dish, yet the price remained the same. We did report it but failed to get any feedback.
2024년 5월에 2박 숙박함
답변 제공: Crutherland Hotel 님, 2024년 5월 13일
Dear Christine, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while dining in our restaurant at the Crutherland Hotel. Your experience has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Kind Regards, Crutherland House Hotel

8/10 - 좋아요

Marten

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Prima hotel
2024년 5월에 1박 숙박함
답변 제공: Crutherland House 님, 2024년 5월 13일
Dear Marten, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Warmest Regards,Crutherland Hotel

8/10 - 좋아요

Michael

연인과의 여행
좋아요: 직원 및 서비스
The property is starting to show its age.
2024년 5월에 3박 숙박함
답변 제공: Crutherland House 님, 2024년 5월 13일
Dear Michael,We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Kind regards,Crutherland house

10/10 - 훌륭해요

chris

2024년 4월에 1박 숙박함
답변 제공: Crutherland House Hotel 님, 2024년 5월 19일
Dear Chris, Many thanks for taking the time to leave the Crutherland Hotel a review. We are glad to hear you enjoyed your stay with us. Kind RegardsHannahCrutherland House Hotel

4/10 - 별로예요

Jamie

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really poor preparation, room not ready when checked in, unable to resolve, lack of room cleaning, poor service and lack of care
2024년 4월에 2박 숙박함
답변 제공: Crutherland Hotel 님, 2024년 5월 13일
Dear Jamie,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your comments have been shared with our housekeeping leaders to ensure this is an isolated incident. We apologise about your wait on checking in.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Kind regards,Crutherland House

10/10 - 훌륭해요

Christian

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wir hatten einen schönen Aufenthalt. Die ganze Anlage hat einen etwas morbiden Charme, ist aber gemütlich und das Personal freundlich. Besonders gut hat uns die Schwimmhalle mit Sauna und Dampfbad gefallen. Auch das Frühstück ist gut. Die Bodenwellen in der Zufahrt haben meiner Karre allerdings fast den Frontspoiler abgerissen. Wer ruhige Tage in einer netten Umgebung sucht, ist hier genau richtig.
2024년 3월에 1박 숙박함
답변 제공: Crutherland House 님, 2024년 5월 13일
Dear Christian, Thank you for taking the time to share your recent experience with us.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Warm RegardsHannahCrutherland House Hotel

8/10 - 좋아요

Claire

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Crutherland House Hotel 님, 2024년 5월 13일
Dear Claire,We appreciate you taking your time to leave a review and hope to welcoming you back again in the future.Kind regards,EmilyCrutherland House Hotel

10/10 - 훌륭해요

Kevin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Crutherland House Hotel 님, 2024년 5월 13일
Dear Kevin,We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Warmest Regards,EmilyCrutherland House Hotel

8/10 - 좋아요

Olabisi Kikelomo

2024년 3월에 1박 숙박함
답변 제공: Crutherland House Hotel 님, 2024년 5월 13일
Dear Olabisi,We hope to welcome you back again in the future.Kind regards,Emily Crutherland House Hotel

8/10 - 좋아요

Cheryl

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Property could do with refurbishing but lovely
2023년 12월에 5박 숙박함
답변 제공: Crutherland Hotel 님, 2024년 5월 13일
Dear Cheryl,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve expectations for future. We hope you decide to return to the Crutherland House Hotel in the near future. Kind RegardsHannahCrutherland Hotel

6/10 - 괜찮아요

Donna

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
It was tired … and in need of some upgrading
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Ian

출장 여행
별로예요: 직원 및 서비스
Bar and Restaurant poor!
Whilst the hotel is quite adequate and it was nice to have the pool facilities the restaurant and bar were very disappointing. I ordered a beer prior to eating and had to return it as it was off (either old or pipes not cleaned properly) , the bartender seemed disinterested?..had a bottled beer as a replacement. Ordered the butter chicken but very mediocre. Big gripe is that they charge £16 for a glass of wine which I think is just profiteering! I do stay in a number of hotels through the year on business and don't generally leave comment as most times okay, but on this occasion I felt the need to comment
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kenny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel had great customer service, friendly and helpful. Pool and sauna where good. Breakfast and dinner was delicious.
2024년 2월에 1박 숙박함

8/10 - 좋아요

kenneth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

David

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

8/10 - 좋아요

James

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice
Nice and quiet. Comfy bed. Nice pool and gym. Nice breakfast, and unusually for a hotel, decent coffee.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

John

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Lynn

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Check in was quick but first room was so far away we couldn’t connect to Wi-Fi or get a decent signal. Got moved to a different room and it had no robes ,slipper,it towels, had to phone and get them delivered. Also tv remote didn’t work. Dinner was ok but service very slow. Breakfast was good with plenty of choice. 44754f06-6af5-4b60-8afb-014806c8de30
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Gillian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked a last minute break for over the Christmas period. Loved every minute of my stay. Staff were lovely, welcoming and friendly and found time for short chats with this solo traveller. Breakfast was excellent with plenty of choice and prompt in addressing any specific dietary requirements. Well done team. Bar menu was limited but food freshly made. The gym, pool, sauna etc were open to guests on Christmas Day, this is not the norm at other hotels I’ve stayed at over Christmas. Very enjoyable and relaxing stay.
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Anastasios

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

Helen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Room 109 nightmare
Awful room very unhappy. Bedding crumpled lights in bathroom and also bedroom didn’t work. Women up by bin men at 6am. No info in room re price of breakfast or timings. Wrong towels left. Tv not working barman came to room to fix it was set for PlayStation so that’s why it wouldn’t work. Not a restful stay at all. Was told manager would speak to me re this complaint it’s now 5 days and they have not returned my all.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Ali

출장 여행
별로예요: 숙박 시설 상태 및 시설
The room given to me was dirty cobwebs in the bathroom poor room and dirty.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Philip

출장 여행
좋아요: 청결 상태
Perfectly fine
Felt a little dated. Double room was two single beds pushed together so keep splitting during the night making it hard to stay comfortable/asleep. Wifi was weak in my room and disconnected frequently. Sink was slow to drain. Overall, perfectly fine for staying for work in the area and the facilities of the hotel are of a high standard, but the rooms aren't as comfortable as a more modern hotel
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Manzoora

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quite noisy during the night, i could hear doors shutting loudly. I left wet towels in the bathroom as there was a puddle os water on the floor after i had a shower. There were clean towels left in the room when i got back in the evening but the wet towels were all still in the bathroom. Apart from this 1 complaint the rooms were pleasant
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Natalja

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely quote place with swimming pool for kids
2023년 10월에 2박 숙박함

6/10 - 괜찮아요

Emma

별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Was up visiting family for a christening so just a quick overnight stay. Sadly didn’t get to use any of the facilities. This hotel is set in beautiful grounds and was dog friendly
2023년 10월에 1박 숙박함

4/10 - 별로예요

Jane

2023년 10월에 2박 숙박함

10/10 - 훌륭해요

craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really nice stay, pets welcome staff very happy to help ☺
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Emma

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Nice people, nice place, good sleep and breakfast good. However, the decor in our room was very tired, peeling wall paper and generally dated style. Room lighting very poor - not enough and sometimes not working , limited amount of plugs for charging devices for a family room. TV very small, intermittently would not switch on and limited entertainment available. Generally, hotel needs an upgrade. The interior feels neglected. Nice to have the Gym pool and spa on offer, but equally needing to update.
2023년 10월에 4박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Disappointing
Disappointing. Room was tired and there were bits of cleaning that could have been better. On checking in we’re told that the pool was out of action after the boiler had broken down, appreciate this was out of their control but wasn’t ideal when we chose the hotel as it had a pool and we had 2 kids with swimming stuff in hand ready to go a swim. Feel we could have been informed prior to arrival, I got at least 2 emails from them in the days prior to our stay. Since our stay we sent 2 emails direct to the hotel to highlight these concerns but have had no reply. On a positive, breakfast and staff at breakfast were good.
2023년 10월에 1박 숙박함
답변 제공: Boshra 님, 2023년 10월 19일
Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near futureRegards Boshra

10/10 - 훌륭해요

Ann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함

2/10 - 너무 별로예요

Pam

Run down hotel need to upgrade room and swimming area
2023년 10월에 1박 숙박함

4/10 - 별로예요

skoda seat

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 객실의 편안함
Dont Do Gluten free
stayed here for a Business trip and was not made to feel welcome. when it came to having food no one could accommodate me for Gluten free
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Joanne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Ijaz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fabulous
2023년 10월에 1박 숙박함

8/10 - 좋아요

Susan

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Stephen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Old and tired
Very disappointed. Room was old and tired. Wallpaper was coming off ceiling and wall. Electrical outlet didn’t work. Shower was old and had black mold.
2023년 9월에 9박 숙박함
답변 제공: Boshra 님, 2023년 10월 6일
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

2/10 - 너무 별로예요

Marianne

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was dated. Room was extremely dated with unsafe carpet which moves as you walk. Rusted screws and mirrors in bathroom. Mattress was like a camp mattress from years ago. Definitely not a 4 star hotel. I’d give it a 1 or 2 star
2023년 9월에 2박 숙박함
답변 제공: Boshra 님, 2023년 10월 6일
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 - 훌륭해요

Graham

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 night stay DBB
Great 2 days dinner b&b break. Restaurant food excellent. Served full cooked breakfast all piping hot. Stayed Sunday/Monday to avoid busy Friday/Saturday stay.
2023년 9월에 2박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Graham Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 - 괜찮아요

michael

출장 여행
좋아요: 숙박 시설 상태 및 시설
2twin beds pushed together do not a double bed make
2023년 9월에 1박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear Michael Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

10/10 - 훌륭해요

Alex

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: b 님, 2023년 9월 28일
Dear Alex Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 - 괜찮아요

Joanne

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ok but make sure you let people know full details
Hotel was nice. Booked on Half Board but not advised neither at check in or in the restaurant that their was a £30 limit for evening meal . I asked if the venison on the menu was included and was told yes, then advised I have an additional bill to pay!
2023년 9월에 1박 숙박함
답변 제공: Boshra 님, 2023년 9월 28일
Dear JoanneThank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra