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나이츠 인 그랜드 래피즈 여행 후기

1.5 out of 5
나이츠 인 그랜드 래피즈
3524 28th St Se, Grand Rapids, MI

이용 후기

5.0
평점 10 - 훌륭해요. 477개 이용 후기 중 38개" "
평점 8 - 좋아요. 477개 이용 후기 중 75개" "
평점 6 - 괜찮아요. 477개 이용 후기 중 98개" "
평점 4 - 별로예요. 477개 이용 후기 중 103개" "
평점 2 - 너무 별로예요. 477개 이용 후기 중 163개" "

5.0/10

청결 상태

6.0/10

직원 및 서비스

5.0/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

4/10 - 별로예요

NShua

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
The place was not as clean as we hoped for but it was alright. The staff was nice and pleasant but we had to switch rooms twice since the toilet wouldn't flush the first night and then the second night the heating didn't work.
2024년 3월에 2박 숙박함
답변 제공: K 님, 2024년 4월 11일
I'm so sorry to hear about that. I'll make sure to pass along to the team We hope you'll give us another chance to serve at this location.

2/10 - 너무 별로예요

Andrea

별로예요: 청결 상태
The area was nice, but not this hotel. I checked in, ate my food. Then looked up other hotels to stay In,and I left 29 minutes later.
2024년 4월에 1박 숙박함
답변 제공: K 님, 2024년 4월 8일
I am so sorry to hear about that. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

6/10 - 괜찮아요

Derek

Ease of checkin and checkout
2023년 12월에 1박 숙박함
답변 제공: K 님, 2024년 3월 14일
Thank you so much for your review and the feedback. I hope you'll give us another chance to serve at this location.

8/10 - 좋아요

Cornelia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently located to visit with family
2024년 2월에 2박 숙박함
답변 제공: K 님, 2024년 2월 11일
Thank you so much for your review and the feedback. I'll make sure to pass along to the tea. I hope you'll give us another chance to serve at this location.

6/10 - 괜찮아요

Edic

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was all good only a bit small for three persons.
2023년 12월에 5박 숙박함
답변 제공: k 님, 2024년 1월 10일
We are so sorry to hear about that. Sorry for the inconvenience.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: K 님, 2023년 9월 28일
Thank you so much for your feedback. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

10/10 - 훌륭해요

Cornelia

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
I visit family, when I stay. I wasn't there much, but I slept like a log . The bed was very comfortable.
2023년 9월에 2박 숙박함
답변 제공: K 님, 2023년 9월 25일
Thank you so much for your great review and the feedback. We are glad that we exceeded your expectations. Thank you for your business. We hope you'll give us another chance to serve at this location.,

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Toilet wouldn’t flush. Shower wouldn’t turn off. Floors were sticky. Sheets and blanket had cigarette burn holes in them. Bed was comfortable. Pillows were meh.
2023년 9월에 1박 숙박함
답변 제공: K 님, 2023년 9월 18일
I am so sorry for that. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

8/10 - 좋아요

Robert

2023년 9월에 1박 숙박함
답변 제공: k 님, 2023년 10월 6일
Thank you so much for your feedback. I'll make sure to pass along to the team. We hope you'll give us another chance to serve at this location.

2/10 - 너무 별로예요

Adriana

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Super bad place, uncomfortable. has cockroaches
2023년 9월에 2박 숙박함
답변 제공: K 님, 2023년 9월 10일
I am so sorry to hear about that. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

2/10 - 너무 별로예요

Areatha

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: K 님, 2023년 9월 5일
I am so sorry to hear about that. I'll make sure to pass along to the team, I hope you'll give us another chance to serve at this location.

10/10 - 훌륭해요

captian_morgan_

2023년 8월에 1박 숙박함
답변 제공: K 님, 2023년 9월 18일
Thank you so much for your feedback. We are glad that we exceeded your expectations. Thank you for your business.

10/10 - 훌륭해요

Summer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It wasn’t bad set up for last minute call
2023년 8월에 1박 숙박함
답변 제공: K 님, 2023년 8월 25일
Thank you so much for your great review and feedback. we are glad that we exceeded your expectations. Thank you so much for you business.

2/10 - 너무 별로예요

Ardelle

2023년 8월에 1박 숙박함
답변 제공: K 님, 2023년 9월 18일
I'm so sorry for that. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

2/10 - 너무 별로예요

Gagan kumar

2023년 8월에 1박 숙박함
답변 제공: K 님, 2023년 9월 10일
I'm so sorry about that. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

6/10 - 괜찮아요

christine

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
While the room appeared pretty clean i suggest a good wipe down of the walls or some fresh paint. Also could do without the smoke filled hallway. Id be mad if i brought my kids to a hotel and it stunk like pot. I will say bed was clean, clean towels and staff was friendly in afternoon and early evening.
2023년 7월에 1박 숙박함
답변 제공: K 님, 2023년 8월 1일
I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

2/10 - 너무 별로예요

Shawn

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This was awful, This has roaches and the sheets were dirty. It was nasty and the hotel smelled like smoke the entire time
2023년 7월에 1박 숙박함
답변 제공: j 님, 2023년 7월 26일
Dear Shawn,I know you stayed in our hotel for one month. During your stay you did not complained but when we see some susceptive activity in your room and informed you for check out then you put this kind of review. Have a great day.

2/10 - 너무 별로예요

Kaylee

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed comforter had cigarette holes. White sheets were either stained or used. Wad of hair was under the comforter. Bathroom vent was very dusty. There was either feces or vomit all over the wall where toilet is and around the toilet paper holder and light switch. Hair & dirt in the shower. They refused to give me any type of refund. RUN from this property.
2023년 7월에 3박 숙박함
답변 제공: K 님, 2023년 7월 26일
We are so sorry to hear that. I'll make sure to pass along to the team. We hope you'll give us another chance to serve at this location.

2/10 - 너무 별로예요

Kristin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 1박 숙박함
답변 제공: K 님, 2023년 7월 25일
sorry for inconvenience. We will work hard to satisfy you in your future stay. Thank You .

4/10 - 별로예요

Jessica

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: K 님, 2023년 7월 20일
We are so sorry about that. I'll make sure to pass along to the team, I hope you'll give us an other chance to serve at this location.

2/10 - 너무 별로예요

Hurkey

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst part lace ever someone opened our door with there key card
2023년 7월에 2박 숙박함
답변 제공: K 님, 2023년 7월 17일
You have requested our maintenance person to open the room door. That's why he helped you t5op open the door. You violented the rule by smoking in the room.

10/10 - 훌륭해요

Angelina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean rooms decent stay for the price just needed a place to sleep after a rock festival for the weekend was great for that!
2023년 7월에 3박 숙박함
답변 제공: K 님, 2023년 7월 16일
Thank you so much for your feedback. We are sorry about that. Sorry for the inconvenience. We hope you'll give us another chance to serve at this location.

2/10 - 너무 별로예요

Amelia

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Genuinely such a bad experience. Everything was dirty, there was hair in my bed and towels, the shower hadn’t been cleaned, people were constantly stomping around above and next to us and it reeked of cigarettes dispite us having a smoke free room. There was also ants.
2023년 7월에 2박 숙박함
답변 제공: K 님, 2023년 7월 16일
We are sorry about that. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

4/10 - 별로예요

Isaac

2023년 7월에 1박 숙박함
답변 제공: K 님, 2023년 8월 4일
Thank you for your feedback. I'll make sure to pass along to the team. We hope you'll give us another chance to serve at this location.

2/10 - 너무 별로예요

Kristen

2023년 7월에 1박 숙박함
답변 제공: K 님, 2023년 7월 14일
I am so sorry about that. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

6/10 - 괜찮아요

Laressa

좋아요: 직원 및 서비스
2023년 6월에 5박 숙박함
답변 제공: K 님, 2023년 7월 11일
Thank you for staying with us. We appreciate your cooperation.

8/10 - 좋아요

Neva

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I am just under 5’. The elevated beds had to be at least raised 3’ from the floor. Made for an interesting way to get into bed😀slept well
2023년 6월에 2박 숙박함
답변 제공: K 님, 2023년 7월 11일
Thank you for your feed back. and staying with us.

2/10 - 너무 별로예요

Obadiah

별로예요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: K 님, 2023년 7월 11일
sorry for inconvenience. if you will give us one more chance we will definitely satisfy your requirement and will pass the message to our team.

4/10 - 별로예요

abbey

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
There was feces on the bathroom wall. I actually cleaned it myself because I could not bear it. I would not bring my luggage into the room. The comforter had several CIGARETTE burns which hardened to a scratchy abrasive texture. I did not want to risk the possibility of microscopic danger
2023년 6월에 2박 숙박함
답변 제공: K 님, 2023년 7월 11일
sorry for Inconvenience. If you will give us one chance we will try to satisfy your requirements. and Will pass the message to our team for more attention.

6/10 - 괜찮아요

Sheila

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 2박 숙박함
답변 제공: K 님, 2023년 6월 6일
Thank you for staying with us. and we will work hard to satisfy your requirement.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 5월에 4박 숙박함
답변 제공: K 님, 2023년 5월 10일
Thank you so much for your feedback. Thank you for your business. We hope you'll give us another chance to serve at this location.

10/10 - 훌륭해요

Nash

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient
2023년 3월에 1박 숙박함
답변 제공: K 님, 2023년 3월 19일
Thank you so much for your great feedback. We're glad that we exceeded your expectations. Thank you for your business. Please give us another chance to serve at this location.

10/10 - 훌륭해요

Nash

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location
2023년 2월에 1박 숙박함
답변 제공: K 님, 2023년 2월 24일
Thank you so much for the great feedback. We're glad we exceeded your expectations. Thank for your business. Please give us another opportunity so serve you at this location. .

2/10 - 너무 별로예요

Melvin

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I love how close to work it is, buh hate that they don't have early checkins. Nor speak English well. Thought it'd be cleaner, hallways were a bit trashed. Mirrors dirty in the rooms.
2023년 1월에 1박 숙박함
답변 제공: K 님, 2023년 1월 14일
I'm so sorry to to hear about this. I'll make sure to pass along to the team. We hope you'll give us another chance to serve at this location.

2/10 - 너무 별로예요

miguel

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dirty and smelly
2022년 10월에 1박 숙박함
답변 제공: K 님, 2022년 10월 10일
I am so sorry to hear that. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

4/10 - 별로예요

Barry

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap Grand rapids hotel
Pretty run down inexpensive hotel. Some holes in the wall some other holes has been fixed but not repainted over, holes in the bathroom flooring, lamps missing bulbs, etc.
2022년 10월에 2박 숙박함
답변 제공: K 님, 2022년 10월 10일
I'm so sorry to hear that. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

6/10 - 괜찮아요

Hector

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It smells tiolet leaking it was loud worst hotel I stay in
2022년 10월에 1박 숙박함
답변 제공: K 님, 2022년 10월 10일
I am so sorry to hear that. I'll make sure to pass along to the team. We 24x7 front desk person, if you have informed us ,we can able to take care accordingly. I hope you'll give us another chance to serve at this location.

2/10 - 너무 별로예요

Claudia

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Honestly RUN! The place was filthy! The pillows were yellow, floor was sticky, and the sheets all had stains and looked like they hadn’t been changed! There was smoke stains on the ceiling and the microwave was disgusting! I asked for a new pillow that wasn’t yellow and new sheets, the OWNER called me a problem for asking for this. My husband walked to the office and the OWNER told another man that he will get him a clean pillow soon. NO REFUNDS and he will push you to get your credit card information for the $20 deposit. I would run there are so many better places out there for the price.
2022년 9월에 1박 숙박함
답변 제공: K 님, 2022년 10월 1일
I am so sorry to hear about the difficulties that you experienced at our place. I'll make sure to pass along to the team. It's mentioned on our Website for the incidental deposit hat you can pay by cash or cc.

2/10 - 너무 별로예요

Patricia

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
First and last stay at Knights Inn Grand Rapids
The first room had an open refrigerator with soaked towels on the floor. The second room table surfaces and floors were dirty. The bathroom sink had toothpaste stuck to the edges. Food from a previous customer was rotting in the fridge.
2022년 9월에 1박 숙박함
답변 제공: K 님, 2022년 9월 22일
I am so sorry to hear about the difficulties that you experienced at our place. I'll make sure to pass along to the team. I hope you'll give us another chance to serve at this location.

8/10 - 좋아요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the fact thatbits so close to restaurants and other amenities like Walmart
2022년 9월에 4박 숙박함
답변 제공: K 님, 2022년 9월 10일
Thank you so much for the review. We hope you'll give us another chance to serve you at this location. Thank you for your business.

8/10 - 좋아요

Jerry 님, Celebration

Cannabis smell throughout the evening. The smell from the hallways oozed into the room. Not my thing! But otherwise, this hotel was exactly what I expect from a bargain priced hotel. Had to ask for shampoo which was a bit much. No carpeting so the floors seemed clean.
2022년 9월에 1박 숙박함
답변 제공: k 님, 2022년 10월 18일
thanks for your feedback and staying with us. we will work hard to update the things and pass the message to our house keeping team

2/10 - 너무 별로예요

Matt

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst hotel stay ever!!!!
It was the worst stay I’ve ever had. They had mold mites. One of the drawers was broken off and laid on the coat rack. There wasn’t any shampoo. They made me deposit $25 after I had already booked the room. In which I received back but I had already booked the room.
2022년 9월에 1박 숙박함
답변 제공: K 님, 2022년 9월 8일
I am so sorry to hear about the difficulties that you experienced at our place. I'll make sure to pass along to the team to fix the issues. It is already mentioned on our website for the incidental deposit that guest has to pay @ c/in time. I hope you'll give us another chance to serve you at this location.

8/10 - 좋아요

Lauren

가족 여행
좋아요: 청결 상태, 직원 및 서비스
There was no blow dryer in the bathroom, no shampoo or conditioner, asked for extra pillow and blanket, didnt have any. It works if your looking for a cheaper stay.
2022년 8월에 2박 숙박함
답변 제공: K 님, 2022년 8월 29일
We're sorry about that. We are not providing blow dryer .We hope you'll give us another chance to serve you at this location.

8/10 - 좋아요

Valerie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and comfortable room for a great price. Room had a small refrigerator and microwave oven but they did not provide shampoo and conditioner - just bar soap. I asked at the desk for shampoo and conditioner and they provided me with some very small bags of conditioning shampoo. It was not something that would work for me so I had to go out and buy shampoo/conditioner. For the price I would definitely stay again.
2022년 8월에 3박 숙박함
답변 제공: K 님, 2022년 8월 17일
Thank you so much for the review and the feedback. I'll make to pass this message to our department accordingly. I hope you'll give us another chance to serve at this location.

2/10 - 너무 별로예요

Yamisleidis

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pesimo hotel el ambiente es horrible llegue y ni me quede me fui para otro
2022년 8월에 1박 숙박함

6/10 - 괜찮아요

Terrie

2022년 8월에 1박 숙박함
답변 제공: K 님, 2022년 8월 6일
I'll make sure to pass along the team. We hope you'll give us another chance to serve at this location.

6/10 - 괜찮아요

Bryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2022년 7월에 2박 숙박함
답변 제공: K 님, 2022년 8월 3일
Thank you for your feedback. I'll make sure to pass along to the team. I hope you'll give us another chance to serve you at this location.

6/10 - 괜찮아요

Paige

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2022년 7월에 2박 숙박함
답변 제공: K 님, 2022년 8월 2일
Thank you for the feedback. I'll make sure to pass along to the team. We'll work hard. I hope you'll give us another opportunity to serve at this location.

2/10 - 너무 별로예요

paula

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 7월에 1박 숙박함

4/10 - 별로예요

GERRY

단체 여행
별로예요: 숙박 시설 상태 및 시설
Would not want to stay there again. Very run down and shabby.
2022년 7월에 1박 숙박함
답변 제공: K 님, 2022년 7월 20일
Thank you for the review and feedback. We're so sorry about that. We'll try to improve the property soon. We hope you'll give us another chance to serve at this location.