We have stayed here previously and again this weekend, as we were visiting our daughter. This stay was subpar and we will likely not return. The hot water was warm, at best, certainly not hot. The temperature was cooler as the stay continued. The ac/ heater unit was literally hanging out of the wall on arrival, and we could literally see outside. My husband jammed it back in the wall. We did report this the following a.m. we arrived too late the night before. Still worked ok. The advertised pool was covered and "closed for the season." It is an indoor pool?? Isnt the point of an indoor pool to avoid weather related issues? No housekeeping service our whole stay. Later we discovered it was "due to Covid concerns." Really? Seems like an excuse to avoid providing generally expected service. Covid is not going anywhere and it is time businesses stop using this as an excuse to omit services.The lack of service is not refected in the overall cost. Icemaker on the 3rd floor is not operational. Room we booked was a king, we received room with 2 beds. Again, late arrival, not worth the move. Room was in need of reburbishment. No tub stopper. But temperature was so cool, would not have been enjoyable. Location was close to university and easy on/off from highway. There were convenience stores, food, and a CVS close by. Location was good for us, but too many issues to ignore and forgive as " a one off."