로비

컴포트 인 & 스위트 하이 포인트 - 아키데일 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1007개 이용 후기 중 410개" "
평점 8 - 좋아요. 1007개 이용 후기 중 335개" "
평점 6 - 괜찮아요. 1007개 이용 후기 중 133개" "
평점 4 - 별로예요. 1007개 이용 후기 중 62개" "
평점 2 - 너무 별로예요. 1007개 이용 후기 중 67개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

Lavonda

가족 여행
The staff was good. Food could be better. Rooms could be updated overall not a bad stay.
2024년 3월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 28일
Dear Lavonda,Thank you for your feedback and for choosing our hotel. We're glad to hear that you found our staff good and that your overall stay was not bad. We appreciate your suggestions regarding the food and room updates, and we will take them into consideration for future improvements. If there's anything else you'd like to share or if there are any specific areas where we can enhance your experience, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future.Best Regards,Hotel Manager

4/10 - 별로예요

Sabrina

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I only picked this hotel because of the indoor pool, and when we got there the indoor pool was closed because of the season. Our room wasn’t the cleanest, the pillows were disgusting and my face started itching. I slept with a towel over pillows the rest of the stay. The only thing I liked was the location
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Sabrina,We apologize for the inconvenience you experienced during your stay, especially regarding the indoor pool and room cleanliness. Your feedback is important, and we will address these issues to ensure a more comfortable experience for our guests in the future. We're glad you appreciated our location and hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Hotel Manager

4/10 - 별로예요

Jessica

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property was fine. Expedias customer service was not helpful and made my trip stressful. I had to pay extra for less time. Will not use again.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Jessica,Thank you for sharing your feedback with us. We're sorry to hear about your experience with Expedia's customer service and the stress it caused during your trip. While we're glad to hear that you found our property to be fine, we understand the frustration caused by external factors. We value your input and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Christopher

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Cold shower on the first morning and unusable, brown, nasty water from the tap. Had to use a bottle of water to brush my teeth.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Christopher,We apologize for the inconvenience you experienced during your stay, as mentioned in your review on Expedia. It is unacceptable for our guests to encounter issues with cold showers and unusable water from the tap. We understand the importance of providing clean and functional amenities for a comfortable stay.Rest assured, we will investigate and address these issues immediately to prevent them from occurring in the future. Your feedback is valuable to us, and we appreciate your patience.We hope to have the opportunity to regain your trust and welcome you back for a better experience in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Kasey

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Everything wasn't as advertised
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Guest,Thank you for taking the time to share your experience. We apologize for any discrepancies between our offerings and your expectations. Your feedback is valuable, and we would like to address your concerns directly. Please contact our management team so we can understand the specific issues you encountered and work towards resolving them. We appreciate your feedback and hope to have the opportunity to make improvements for future guests.Sincerely,Hotel Manager

8/10 - 좋아요

maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 12일
Dear Guest,We appreciate your feedback and are glad to hear you had a positive experience overall. Your satisfaction is important to us. If there are specific areas where we can improve and earn that extra star, please let us know. We value your input and hope to have the pleasure of welcoming you back for an even better stay in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Sarah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Booked this property bc it had an indoor pool and the indoor pool was closed our entire stay.
2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Sarah,We apologize for the inconvenience caused by the closure of the indoor pool during your stay. Our team understands the disappointment this may have caused, and we're sorry for any inconvenience. We'll do our best to ensure that our amenities are available for our guests' enjoyment in the future. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very good
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Ryan,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a very good experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Matt

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was great for a one-night stay in High Point. Staff were very friendly and room was clean.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 5일
Dear Matt,Thank you for your perfect rating and kind words! We're thrilled to hear that you had a great one-night stay in High Point and that our staff were friendly and accommodating. We're also glad to hear that the room met your cleanliness expectations. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 - 훌륭해요

Ilya

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 22일
Dear Guest,Thank you for taking the time to leave a 5-star rating on Expedia. We're thrilled to know that you had a positive experience during your stay. If you have any specific comments or if there's anything we can improve upon, please feel free to let us know. We value your feedback and hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Mark O.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was a clean and safe place of lodging. Breakfast was satisfactory. Pool was closed for the season.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 12일
Dear Guest,Thank you for your feedback! We're glad to hear that you found our place clean and safe, and we appreciate your satisfaction with the breakfast. We apologize for any inconvenience regarding the pool closure, and we appreciate your understanding. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your comfort is important to us, and we look forward to providing you with excellent service during your future visits.Sincerely,Hotel Manager

10/10 - 훌륭해요

jenn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place. A bit outdated but clean and nice
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 8일
Dear Jenn,Thank you for taking the time to provide feedback on your stay. We're delighted to hear that you found our place great, even if it's a bit outdated. Your positive rating is appreciated, and we're glad you found the accommodations clean and nice. If there's anything else you'd like to share or if you have specific suggestions for improvement, please feel free to let us know. We value your input and look forward to welcoming you again.Sincerely,Hotel Manager

4/10 - 별로예요

joey

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We have stayed here previously and again this weekend, as we were visiting our daughter. This stay was subpar and we will likely not return. The hot water was warm, at best, certainly not hot. The temperature was cooler as the stay continued. The ac/ heater unit was literally hanging out of the wall on arrival, and we could literally see outside. My husband jammed it back in the wall. We did report this the following a.m. we arrived too late the night before. Still worked ok. The advertised pool was covered and "closed for the season." It is an indoor pool?? Isnt the point of an indoor pool to avoid weather related issues? No housekeeping service our whole stay. Later we discovered it was "due to Covid concerns." Really? Seems like an excuse to avoid providing generally expected service. Covid is not going anywhere and it is time businesses stop using this as an excuse to omit services.The lack of service is not refected in the overall cost. Icemaker on the 3rd floor is not operational. Room we booked was a king, we received room with 2 beds. Again, late arrival, not worth the move. Room was in need of reburbishment. No tub stopper. But temperature was so cool, would not have been enjoyable. Location was close to university and easy on/off from highway. There were convenience stores, food, and a CVS close by. Location was good for us, but too many issues to ignore and forgive as " a one off."
답변 제공: Hotel Manager 님, 2024년 2월 7일
Dear Guest,Thank you for taking the time to provide detailed feedback about your recent stay. We sincerely apologize for the subpar experience you had, and we truly regret the inconvenience caused. Your comments are concerning, and we take them seriously. We will investigate and address each issue you mentioned to ensure improvements for our future guests. We appreciate your understanding and patience. If there's anything specific you would like to discuss or if you have further details to share, please feel free to reach out. We hope to have the opportunity to make amends and regain your trust in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Mary Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great thank you
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 5일
Dear Guest,We appreciate your positive rating and are delighted to hear that you had a great experience during your stay. If you have any further comments or suggestions, feel free to share them. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Debra 님, Trinity

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 2일
Dear Debra,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 - 훌륭해요

Gregory

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean. The breakfast was pretty good with the waffle maker.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 28일
Dear Gregory,Thank you for your positive review! We're delighted to hear that you found our hotel very clean, and you enjoyed the breakfast, especially the waffle maker. Your feedback is valuable, and we appreciate you taking the time to share your experience. If there's anything more you'd like to share or if you have specific details, please feel free to reach out directly.We look forward to providing you with another excellent experience on your next visit.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Pascale

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room wasn't particularly clean, the beds were extremely uncomfortable and the service was poor.
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Guest,We apologize for the unsatisfactory experience you had during your stay. It's disheartening to learn that the cleanliness, bed comfort, and service did not meet your expectations. We take your feedback seriously and will address these issues to ensure improvements. If there are specific details you would like to share about your experience, please feel free to provide more information. We value your input and hope to have the opportunity to make it right in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Joni

별로예요: 직원 및 서비스
Customer Service Gets Coal This Christmas
I will not stay at another Comfort Inn & Suites. I accidently booked for the wrong night. Yes, that was my fault, but all I wanted was to switch the days. They were still going to be paid. After multiple attempts to contact the hotel through Hotels.com (who was more than accomnadating), they finally answered to say they would not change the days. Customer service gets a zero
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Guest,We sincerely apologize for the inconvenience you faced while trying to adjust your reservation. We understand the frustration, and we regret that we couldn't meet your expectations in this situation. Your feedback is essential, and we will review our processes to ensure a more responsive and helpful approach in the future. If there's anything specific you'd like us to address, please feel free to provide more details. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Larry

가족 여행
별로예요: 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 19일
Dear Guest,Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations. If you have specific concerns or suggestions for improvement, please feel free to provide more details. Your input is valuable to us, and we appreciate the opportunity to address any issues. We strive to make each guest's stay enjoyable, and we apologize for any shortcomings you experienced.Sincerely,Hotel Manager

6/10 - 괜찮아요

Randy

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 17일
Dear Guest,Thank you for taking the time to share your feedback. We value your input, and we apologize for any aspects of your stay that fell short of expectations. Your comments help us identify areas for improvement, and we will address them to enhance the overall guest experience. If there are specific details you'd like to discuss or if there's anything we can do to make it right, please feel free to reach out. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Accommodating room due to respiratory conditions
Initially I booked the king non smoking suite. The bathtub had just been treated with a chemical application to prevent slippage. The smell affected my asthma and copd and I had to be changed to a two bed room with out the aweful chemical smell. I also use a cpap for sleep apnea. The owner was doing all the tubs and the two beds room still had a chemical smell but not as potent as the king suite. I kept the bathroom door closed and the bathroom fan on to eliminate the smell. Bed mattress was just right not too soft. Breakfast was good basically sausage patties, scrambled eggs, biscuits and either seasoned fries or gravy. Coffee was great. I would stay there again
2023년 12월에 6박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 13일
Dear Guest,We are really sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure that we would definitely work on it and improvement can be seen during your next stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

Jacqueline

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 12일
Dear Guest,We appreciate you taking the time to share your feedback. Your input is important to us. If there are specific aspects of your stay that you feel could be improved or if there's anything you'd like to discuss further, please let us know. We strive to provide the best possible experience for our guests, and your comments help us in our ongoing efforts to enhance our services.Sincerely,Hotel Manager

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태
답변 제공: Hotel Manager 님, 2024년 2월 7일
Dear Tiffany,Thank you for the excellent 5 out of 5 rating on Expedia! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Jacob

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Do not stay here. Filthy.
The room was horrible. So dirty. The sheets had red liquid on them and brown marks. I had to go to Walmart and get disinfectant to wipe surfaces down. The bathroom was full of caulk. The carpet was filthy. Our socks were so dirty from walking around. Fake fingernails were on the floor beside the bed and a fingernail box under the heating unit. Downstairs smelled like burnt rubber the first night. The indoor pool was closed for the season. I’ve never seen an indoor pool closed for that reason. We contacted hotels.com to inform them. They were great and tried to work with the hotel but the hotel would not let us out of the reservation. I understand the agreement I made. Just wanted to let it be known that we tried to leave. I would not recommend this place to anyone.
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Guest,We sincerely apologize for the unsatisfactory experience you had during your stay. Your feedback is deeply concerning, and we will investigate the issues you've raised to ensure they are promptly addressed. We appreciate your understanding and patience in this matter. If there's anything more you'd like to share or if we can assist you further, please don't hesitate to contact us directly.Sincerely,Hotel Manager

6/10 - 괜찮아요

Melva

Na
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 30일
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your positive comments about our hotel. It's great to hear that you found [mention positive points]. However, we also take note of your concerns and apologize for any inconvenience you may have experienced. We are committed to addressing these issues to ensure a better experience for our future guests.Sincerely,Hotel Manager

10/10 - 훌륭해요

Katherine

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent place to stay a couple nights so you can shop at Furnitureland South. Nice staff. Clean and comfortable
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Katherine,Thank you for choosing our hotel and taking the time to share your positive experience. We're pleased to hear that you found our hotel to be an excellent place to stay for shopping at Furnitureland South. It's great to know that you appreciated our nice staff and found the accommodations clean and comfortable. We hope to have the pleasure of hosting you again in the future.Best Regards,Hotel Manager

10/10 - 훌륭해요

Melva

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large clean rooms, quite , good hot breakfast. The staff was very helpful. 😊
답변 제공: Hotel Manager 님, 2023년 11월 23일
Dear Guest,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us, appreciating the large clean rooms, quiet atmosphere, and a good hot breakfast. It's always rewarding to know that our staff's helpfulness left a positive impression. If you have any further comments or if there's anything specific you'd like to share about your experience, please feel free to let us know. We look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cleanliness and peaceful quiet. Dug it !!
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear John,Thank you for taking the time to leave a positive review! We're delighted to hear that you appreciated the cleanliness and enjoyed a peaceful and quiet stay. Providing a comfortable and serene environment for our guests is a top priority for us. If you have any suggestions or if there's anything specific that stood out during your stay, please feel free to share. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 17일
Dear Paul, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager

6/10 - 괜찮아요

Nathan

좋아요: 청결 상태, 직원 및 서비스
Tv didn’t work
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 16일
Dear Nathan,We apologize for the inconvenience you experienced with the TV during your stay. Your feedback is important to us, and we regret any disruption this may have caused to your stay. Please know that we take this matter seriously, and our maintenance team is working to resolve the issue promptly. We appreciate your understanding and hope to welcome you back for a more seamless stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Jasmine

좋아요: 편의 시설/서비스
I enjoyed everything just wish the breakfast was a little different. I like bacon instead of pork sausage and I wish hotels would offer some type of turkey instead of pork
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 16일
Dear Jasmine,Thank you for your feedback and positive rating! We appreciate your input regarding breakfast preferences, and we'll certainly consider offering more variety, including options like bacon and turkey, in the future. Your comments are valuable, and we hope to provide an even more tailored and enjoyable experience during your next stay.Sincerely, Hotel Manager

4/10 - 별로예요

Nancy

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear Guest,Thank you for sharing your feedback. We apologize for any shortcomings you experienced during your stay. Your comments are valuable to us, and we take them seriously. We strive to provide a positive experience for all our guests, and we regret if we fell short of your expectations. If there are specific issues you'd like us to address, please feel free to share more details so that we can make improvements. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Vince

좋아요: 직원 및 서비스
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 14일
Dear Guest,Thank you for taking the time to share your feedback with us. We value your input and are glad to see that your overall experience was satisfactory. However, we also understand that there might be areas where we can improve. If you have any specific suggestions or concerns, please feel free to let us know. We are committed to providing the best possible service to our guests, and your input is essential in helping us achieve that goal. We appreciate your stay with us and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Raul

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and hospitable
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 11일
Dear Raul,Thank you for the excellent rating! We're delighted to hear that you found our hotel very clean and hospitable. We appreciate your feedback and look forward to welcoming you back for another positive stay! Safe travels!Sincerely, Hotel Manager

6/10 - 괜찮아요

Michael

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed there while out of town working and they were having an homecoming event in the area and the rates were higher than usual and I spoke with the manager and he said that he would adjust the rates for me because I was up there for work anyway he never adjusted the rates and I think I paid $640 for the room just for a 2 night stay I feel like I was cheated , but everything else was excellent
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 9일
Dear Michael,We appreciate your feedback and are glad to hear that you found everything else excellent during your stay. However, we apologize for the issue with the rate adjustment. It's important for us to address such concerns promptly and accurately. We'll investigate this matter to ensure it doesn't happen again in the future. We hope to have the opportunity to serve you better on your next visit.Sincerely, Hotel Manager

8/10 - 좋아요

Zandra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Zandra,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 - 좋아요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 31일
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you had a positive experience during your stay. If there are any specific aspects of your stay that you believe we could improve, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Tim 님, Statesboro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 25일
Dear Tim,Thank you for choosing Comfort Inn & Suites High Point - Archdale for your stay. We're thrilled to receive your 5-star rating. It's great to know that you had a wonderful experience with us. Our team works hard to ensure our guests have a comfortable and enjoyable stay.We appreciate your kind words and your business. If you have any specific feedback or if there's anything more we can do to make your next stay even better, please feel free to let us know. We look forward to serving you again in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Vestinia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 22일
Dear Vestinia,Thank you for your rating on Expedia. We appreciate your feedback and are glad to see that you had a positive experience during your stay. If you have any specific comments or suggestions to share, please feel free to let us know. We value your input and hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

LORETTA 님, erie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 22일
Dear Loretta,Thank you for your perfect score on Travelocity! We're delighted to see that you had an excellent experience during your stay. If you have any specific comments or highlights you'd like to share, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Donna 님, Pickerington

좋아요: 청결 상태
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 20일
Dear Guest,Thank you for your 5-star rating! We are delighted to know that you had a wonderful experience during your stay. If you have any comments or suggestions, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
Good however water not hot enough…just like warm and the 3rd floor ice machine not working…
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 18일
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your kind words and are glad to hear that you had a good stay.We apologize for the issue you encountered with the water temperature, and we'll certainly look into this to ensure it's addressed. Your feedback helps us improve, and we appreciate your understanding regarding the ice machine on the 3rd floor.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

john

2023년 10월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear John,Thank you for your review. We value your feedback and would love to know how we can make your stay even better in the future. Please don't hesitate to reach out with any specific comments or suggestions you may have. We look forward to the opportunity to welcome you again and provide an improved experience.Sincerely,Hotel Manager

10/10 - 훌륭해요

Shahryar

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean
2023년 9월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 15일
Dear Shahryar,Thank you for your positive feedback regarding the cleanliness of our hotel. We are delighted to hear that you had a clean and comfortable stay. If you have any further comments or suggestions, please feel free to share them with us. We appreciate your support and look forward to hosting you again in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Brandee

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
Bathroom was dirty and commode would not flush and over flowed. Horrible experience.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 13일
Dear Guest,We sincerely apologize for the negative experience you had during your stay with us. It's concerning to hear about the bathroom cleanliness and the issue with the toilet. This is not the standard of service we aim to provide, and we take your feedback seriously. Please rest assured that we will address these issues promptly to ensure a better experience for our future guests.We appreciate your feedback as it helps us improve, and we hope you might consider giving us another chance to provide a more positive stay in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

mike

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice visit.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 11일
Dear Guest,Thank you for the excellent rating! We're delighted to see that you had a great experience during your stay. If you have any additional feedback or comments to share, please feel free to let us know. We look forward to hosting you again in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 11일
Dear Guest,Thank you for the perfect score! We're thrilled to know that you had such a fantastic experience during your stay. If you have any additional comments or suggestions, please don't hesitate to share. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

Boyd

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was exactly as it should be.
2023년 10월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 11일
Dear Guest,We're delighted to hear that your stay met your expectations and that everything was as it should be. Thank you for taking the time to leave a review, and we hope to have the pleasure of hosting you again in the future. If you have any specific feedback or suggestions, feel free to share.Sincerely,Hotel Manager

10/10 - 훌륭해요

Dan

2023년 10월에 1박 숙박함
답변 제공: Hotel manager 님, 2023년 10월 27일
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 - 좋아요

Kristen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Good for an overnight
Just a quick overnight during a long trip. It was perfectly fine for what it was to us. A comfortable bed, clean towels and hot water. The door lock on the inside was broken and the bathroom door handle was also broken.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 6일
Dear Guest,Thank you for your feedback about your recent overnight stay. We're glad to hear that you found the bed comfortable and had clean towels and hot water. However, we apologize for the issues you encountered with the door lock and bathroom door handle. Your feedback is important to us, and we will address these maintenance issues to ensure a more comfortable stay for our future guests. If you have any specific comments or requests for your future stays, please feel free to share. We appreciate your input and hope to serve you better in the future.Sincerely,Hotel Manager