Dear Jaehen We are truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. However, we can assure you that we value your feedback and your feedback has been utilised to improve our service and communication. We look forward to hearing from you, giving us another opportunity to serve you better.

It was a great pleasure having you stay at Ascott Guangzhou.Thank you for sharing your feedback about your stay experience with us. we hope to welcome you again.

Thank you for your feedback which we received through Customer Relations on March 4, We hope to be able to welcome you again and have another opportunity to serve your better. Once again, thank you for your continued support.

Thank you for your feedback. We read with much concern about the unpleasant experience you encountered during your previous stay with us. We always encourage our residents to bring their concern to the Duty Manager at the time when the issue arises. The purpose is to ensure that his/her concerns are addressed promptly with the objective of making his/her stay with us a pleasant one. In this instance, the management of the property was unaware of the incident and is very sorry to learn that you were left with an unpleasant experience. Please contact me at 86-20 8513 0388 so that we can take remedial action to ensure incident like this will not happen again. Thank you. Once again, we apologize that we were unable to make you feel more at home and comfortable. We would have loved to be able to address your concerns while you were here and had the chance to make your stay more pleasant. We hope that you would reconsider staying with us again, giving us another opportunity to serve you better.

I have highlighted your feedback to our F&B operator and reiterated the need to improve breakfast *quality as well as service standards. My team and I will continue to monitor their performance and service delivery.

Thank you for your feedback which we received through Customer Relations on Dec 12, We hope to be able to welcome you again and have another opportunity to serve your better. Once again, thank you for your continued support.

Thank you for sharing your feedback about your stay experience with us.we are truely sorry to hear about your unpleasant experience, I therefore wish to extend to you my sincere apologies. and we hope to welcome you again.

您好！感谢您选择雅诗阁服务公寓作为此次出行的下榻之所，并在百忙之中与我们分享您的入住体验。我们会继续努力提高服务质量以期营造更加舒适的居住环境，希望能有机会再次为您提供服务。

It was a great pleasure having you stay at Ascott Guangzhou.Thank you for sharing your feedback about your stay experience with us. we hope to welcome you again.

こんにちは、広州アスコット内閣にご入居ありがとうございました。お忙しい中にご入居体験をお分かち合うことを喜んでいます。お客様の励ましと好評を我々の不断の努力を激励しています。今回のお客様のご入居サービスをご提供できまして光栄に存じます。アスコットへのご支持と肯定に重ねて感謝いたします。次回のご来店を心から歓迎いたします。

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our location and facilities. We hope to welcome you again.

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.

您好！ 感谢您选择广州雅诗阁服务公寓，并在百忙之中与我们分享您的入住体验。 我们很高兴您对此次的出行感到满意，您的肯定将激励我们不断努力，力臻为客人提供完善的服务。 再次感谢您对我们的支持和肯定，诚挚期待您再次莅临雅诗阁！ 此致 广州雅诗阁服务公寓

こんにちは、広州アスコット内閣にご入居ありがとうございました。お忙しい中にご入居体験をお分かち合うことを喜んでいます。お客様の励ましと好評を我々の不断の努力を激励しています。今回のお客様のご入居サービスをご提供できまして光栄に存じます。アスコットへのご支持と肯定に重ねて感謝いたします。次回のご来店を心から歓迎いたします。

こんにちは、広州アスコット内閣にご入居ありがとうございました。マンションの優れた地理的な位置がお客様の旅に喜びと便利をもたらすことを喜んでいます。定期的に特典を出しますので、ご注目をお待ちしております。次回のご来店を心から歓迎いたします。 敬具　　　広州アスコット

Thank you for taking the time to provide us with your feedback. thank you for staying with us and we look forward to welcoming you again

Thank you for taking the time to provide us with your feedback . I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the staff concerned and will ensure that the staff receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of this incident. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilised to improve our service and communication. Once again, please accept our apologies and do not hesitate to let me know if I can be of any assistance to you anytime.

Thank you for taking the time to provide us with your feedback.As a serviced residence, we always consider the comfort of our residents of utmost importance. The design and layout of our refurbished apartments were largely due to the result of the feedback we previously received from our residents. We look forward to welcoming you again

Thank you for taking the time to provide us with your feedback . I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. Unfortunately, there is no way of recreating the past or reversing the unpleasant incident you experienced. However, I can assure you that we value your feedback and your feedback has been utilised to improve our service and communication.

Hi Selim Greetings! The team at Ascott Guangzhou is very honoured and humbled to note you have found our property's location and apartments to be ideal for your recent trip. Our team would be reviewing their food selection so that they may provide a selection that is favoured by the majority of our multinational residents. It has been a great pleasure being of service to you during your recent holiday and we sincerely hope to welcome you back for another unforgettable stay with us.

您好！非常感谢您选择入住广州雅诗阁服务公寓，很高兴我们的房间设施得到您的认可。我们会不定期地推出优惠入住活动，期待您的关注。诚挚欢迎您的下次光临！此致 广州雅诗阁服务公寓

您好！ 您的肯定与好评将激励我们不断努力，为客人提供更完善的服务。能够为您的此次入住提供服务，我们深感荣幸！ 再次感谢您对我们的支持和肯定，诚挚期待您再次莅临雅诗阁！ 此致 广州雅诗阁服务公寓

Dear MC Greetings from Ascott Guangzhou Thank you for sharing your recent stay experience and your heartwarming compliments for our team’s service attitude, hospitality and cleanliness. We do apologise if the limited TV channels have prevented you from enjoying your stay fully at Ascott Guangzhou. Please be assured that we are currently embarking on a proposal to renovate our rooms and appliances in the near future. Your valuable feedback is very much appreciated as it has been pivotal in our continuous effort to seek improvements so that we may provide the best service, products and facilities for our residents. It was our pleasure hosting your stay and we hope to welcome you back soon at any of our serviced residences. Sincerely Ascott Guangzhou

Dear Vorarat, Greetings from Ascott Guangzhou We are delighted to read that you have been very satisfied with your overall stay experience and our strategic location has been most ideal for your recent trip. It has been a great pleasure being of service to you and we sincerely hope to welcome you back for more memorable stays with us. Warmest Regards Ascott Guangzhou