โFantastic stay, great staff. Ala, the team manager and staff were amazing. Friendly and helpful. Lovely to see happy staff who enjoy their work and nothing was to much trouble for them. Ala, as soon as he greeted us and heard that we were Welsh, he actually said a few Welsh words to us! Very impressive ๐
Great hotel and very relaxing, in the centre of the hub. We will be back. โDiolchโ for our great stay. โค๏ธโ
โHad room overlooking canal basin. Very hot but fan in room. Fridge microwave and crockery provided with list of local takeaways. Was Stonehouse restaurant next door which was ok as no onsite restaurant. Steep stairs to first floor and no lift seen. Parking ok. โ
โWe had a lovely stay in a great location looking over at the lake. The staff were really friendly and accommodating., the room was lovely and clean. Would definitely stay there again.โ
โLovely condition, really cosy and warm - especially as itโs cold at the moment! Parking available on property
Convenient location - shops 20 mins walk away โ
โInitial room was unsuitable for our needs, as booked, but thanks to Natalia whose professional outlook actually found a suitable room, our stay was enjoyable although breakfast prices were beyond our budget so we ate offsite . The only thing was was missing in our room was an information booklet regarding site facilities, menus, local amenities etc. and more importantly tv instructions.โ
โBecause of your policy you have made me break the law. I have now been given ยฃ25 off my next booking and a promise of feedback from the senior management team. โ
