Find Family Hotels in Hakone

"Since we paid for this hotel the same that we paid for a nice new hotel in Central Tokyo, I was expecting at least the basic service. The staff didn't speak any English with the exception of a lady who was called on the phone to give us basic information, but she said she was taking the day off. Thing is, she seemed to also take off the day after, and the one after as well. We had to prepare our own beds,with zero guidance on how to set up a Japanese futon. The hotel room smelled like mold, and...

"Excellent location for some nature hikes and relaxation; great buffet food and amazing service"

"It had its own onsen and offred private dining. They had a buffet breakfast.. japanese and continental."

"The package included the dinner and breakfast (Kaiseki style), the foods are delicious and served very well. The front desk staff explains very detailed about the facilities. "

"Great stay"

"Great Staff, enjoyed breakfast"

"The bed was comfortable and the location was great. "

"Beautiful historic hotel in the Hakone area with a great legacy. Excellent food and service, nice rooms and a beautiful interior and external grounds. One of the best hotels in Japan."