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머큐어 사우스햄프턴 센터 돌핀 호텔 여행 후기

3 out of 5
머큐어 사우스햄프턴 센터 돌핀 호텔
34-35 High Street, Southampton, England

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 206개" "
평점 8 - 좋아요. 1000개 이용 후기 중 355개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 239개" "
평점 4 - 별로예요. 1000개 이용 후기 중 114개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 86개" "

7.4/10

청결 상태

8.0/10

직원 및 서비스

6.4/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

10/10 - 훌륭해요

hosun 님, 대한민국

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
서비스/청결도 좋아요.
주위에 마트랑 백화점등이 있어 이용이 편리했고, 기차역에서 20분거리, 버스정류장은 바로 앞에 있어 편리함은 최고였습니다. 서비스도 좋았구요. 다만 오래된 호텔이라 에어컨이 없던게 아쉬웠어요. 냉장고도 없구요. 그것만 감안하면 정말 좋은 장소라고 생각됩니다.
2018년 7월에 4박 숙박함

6/10 - 괜찮아요

Nack In

좋아요: 직원 및 서비스
기차, 버스 이용시 걸어서 비교적 접근이 쉽다.(10-30분) 구도시에 위치, 관광, 쇼핑에 편리. 오래된 호텔이라서 냉장고, 에어콘이 없다. 직원은 친절
2017년 7월에 2박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

6/10 - 괜찮아요

Jae Hoon

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설

2/10 - 너무 별로예요

Johnny

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Nathan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Had booked 2 nights (28th, 29thOct) in a double room. Arrived on the evening of the 28th to be told they had no available double rooms, despite the fact i had paid almost a month in advance. Was informed they could put me up in a double room in the hotel next door for the first night, then return to my original hotel for the second night. When I declined this as i did not want to have to move between hotels, i was offered a twin room which I begrudgingly accepted. Upon entering the room i discovered two single beds, one of which i was reluctant to consider using as the wall mounted headboard was only secured at the top and i did mot want to risk it falling on me during the night. The bathroom ceiling was covered in black mould spots. The window frame rattled whenever there was a light breeze which made getting sleep difficult. The breakfast was reasonable and the staff were polite enough. Sadly those two things in no way make up for what was a massively disappointing experience. Based on my experience i would certainly NOT recommend this particular hotel.
2022년 10월에 2박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 11월 1일
Dear Nathan,Please accept my apologies for the inconvenience caused. Kind regards,

6/10 - 괜찮아요

Michael

2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 11월 1일
Thank you for your feedback.

10/10 - 훌륭해요

Melissa

2022년 10월에 1박 숙박함

10/10 - 훌륭해요

gwen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 11월 1일
Thank you for your feedback.

8/10 - 좋아요

Andrew

2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 11월 1일
Thank you for your feedback.

6/10 - 괜찮아요

Leah

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff told us when we arrived that they had a plumbing issue and could not offer us a room. They arranged a cab to pick us up and take us to another hotel which cost about 30 pounds more per night. The Mercure paid for the cab ride and the extra cost of the hotel. They also offered us beverages in the cozy bar while we waited for the cab. We were impressed by the excellent service.
2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 11월 1일
Thank you for your feedback.

8/10 - 좋아요

Forbes

2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 11월 1일
Thank you for your feedback.

4/10 - 별로예요

Dolly

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Viellot
2 halte et cette fois déception totale Vétuste et mal entretenu
2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 11월 1일
Thank you for your feedback.

10/10 - 훌륭해요

Denise

2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 11월 1일
Thank you for your feedback.

6/10 - 괜찮아요

Susan

2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 11월 1일
Thank you for your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a lovely weekend stay
Staff were excellent and friendly yet remained professional at all times
2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 11월 1일
Thank you for your feedback.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room was cleaned every day, along with the bedding and towels when required extras, the bed was nicely made by the staff. Bar staff were excellent, nice selection of gins
2022년 10월에 2박 숙박함

8/10 - 좋아요

Jacqueline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 2박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 18일
Dear Jacqueline,thank you for your feedback. Kind regards,

2/10 - 너무 별로예요

Gabrielle

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 18일
Dear Gabrielle,thank you for your feedback. Kind regards,

8/10 - 좋아요

Shan

2022년 10월에 2박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 18일
Dear Shan,thank you for your feedback. Kind regards,

2/10 - 너무 별로예요

Andrew

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I forgot a pair of jeans which fell off the hanger in wardrobe rang back 3 times but no they have been pinched disgusting from a big hotel like that
2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 11일
Dear Andrew,What jeans were they and what size? I will have a look in our lost and found department.

2/10 - 너무 별로예요

Carmen

단체 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The reservation was all wrong. They were full when I booked so instead of honoring a refund, they just kept our money anyway. I hope they didn’t double sell our room since that is NOT when we wanted booked. What a rip-off! I will never forget this nor will I forgive Expedia for allowing this to happen.
2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 18일
Dear Carmen,please accept my apology for what has happened. Kind regards,

10/10 - 훌륭해요

Kerry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very kind staff. Room clean and comfortable, area not so nice.
2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 11일
Dear Kerry,Thank you for the great feedback. Kind regards,

8/10 - 좋아요

Louise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable with good staff
Staff at reception were very helpful. It's an older, historic place , a little tired, but overall fine.
2022년 10월에 2박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 11일
Dear Louise,thank you for your feedback. I have passed it on the teams.Kind regards,

6/10 - 괜찮아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
You might end up in Student Halls
This is a great location for anything you are doing in Southampton. We have stayed twicw within the last two weeks. First time all fine, second time in Room 23 with Students having a lste night early morning party in 21.i understand using spare rooms for student accommodation is revenue for the Hotel but at least try to keep regulsr guests who want ti sleep away from them. Breakfast is good but hard fried eggs are not appealing
2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 11일
Dear Steven,Thank you for your feedback. Please accept my apologies for the noise. It has been actioned to prevent it from happening again. Kind regards,

6/10 - 괜찮아요

Alan

2022년 10월에 1박 숙박함

6/10 - 괜찮아요

Victoria

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff are super friendly and cannot do enough for you. I have stayed at this hotel many times as I like the staff, the location and car parking. The hotel room was very noisy, I was on the ground floor and could hear people outside on their phones, the windows didnt shut properly and there was no room service (there has been in the past)
2022년 10월에 2박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 11일
Dear Victoria,Thank you for your feedback. I have informed our maintenance team to have a look at the window in that room. Kind regards,

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Central Hotel
Very nice hotel in the centre of Southampton. Convenient for the cruise terminals and places to look round and eat. Finding entrance to car park a challenge. Suggest you phone the hotel in advance to get the precise sat nav location.
2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 11일
Dear David,Thank you for your feedback. We are looking at ways to communicate the parking entrance. Kind regards,

6/10 - 괜찮아요

Natasha

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Central location ,lobby & bar area clean & tidy but room although generally clean smelt damp & the decor in the bathroom could be improved peeling plaster on ceiling & could do with painting.
2022년 10월에 1박 숙박함
답변 제공: Reception Team 님, 2022년 10월 2일
Dear Natasha, Thank you for your feedback. The hotel is currently under going some renovations. Sorry for the inconvenience this may have caused you.

2/10 - 너무 별로예요

Samantha

2022년 10월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 3일
Dear Samantha, Thank you for your feedback and please accept my apologies for the inconvenience caused.Kind regards,

10/10 - 훌륭해요

Kerry

2022년 9월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 2일
Thank you for the kind feedback.

6/10 - 괜찮아요

James

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not as good as it has been
I ha to cut my stay short but I was no impressed by the room.The bedside lights appeared not to work; the carpet was damaged near the door; the cold water ran warm at first; it was very noisy until quite late at night. I have been an infrequent visitor to the hotel since the mid-1970s and seen it in many incarnations. This was far from the best.
2022년 9월에 2박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 2일
Dear James, Thank you for your feedback. We are currently in the process of refurbishment and improving the hotel. Please accept my apologies for the inconvenience caused.

6/10 - 괜찮아요

Bojan

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 2박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 2일
Thank you for your feedback.

4/10 - 별로예요

Sylvie

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Endroit insalubre et très bruyant
2022년 9월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 10월 2일
Merci pour votre avis. Veuillez accepter mes excuses pour la gêne occasionnée.

10/10 - 훌륭해요

Curtis

2022년 9월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 9월 22일
Dear Curtis,thank you for your great feedback.

2/10 - 너무 별로예요

Carl

2022년 9월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 9월 22일
Dear Carl,Please accept my apologies for the inconvenience we caused.

2/10 - 너무 별로예요

Angie

2022년 9월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 9월 22일
Dear Angie,Please accept my apologies for the inconvenience we caused.

8/10 - 좋아요

paul

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 9월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 9월 22일
Dear Paul,Thank you for your great feedback. Kind regard

8/10 - 좋아요

Sean

2022년 9월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 9월 22일
Dea Sean,thank you for your great feedback. Kind regards,

2/10 - 너무 별로예요

Nicola

2022년 8월에 2박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 9월 22일
Dear Nicola,Please accept my apologies for the inconvenience we caused.

10/10 - 훌륭해요

Paula

2022년 8월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 8월 25일
Dear Paula,Thank you for the great feedback. Kind regards.

6/10 - 괜찮아요

Sharon

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Despite booking a Privileged room, the room was very much of standard quality. It was not very clean, the toilet system was broken you had to put your finger in the hole to flush the toilet very unhygienic. Only one English tea bag which we only saw on when we got up on the Sunday morning. The coffee sachets we of poor quality. The bath had a chip out of it and hand rail to help people using the shower, no anti slip. TV kept going off. So you can see we did not have a very good stay with the hotel. It’s not somewhere I would boom again. Plus side it’s close to the city centre. A very disappointing visit and certainly not worth the £203. I paid!
2022년 8월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 8월 25일
Dear Sharon,Thank you for the feedback. Please accept my apologies for the inconvenience caused.Kind regards.

4/10 - 별로예요

david

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed again!
Dressing gown and hangers just thrown in wardrobe rail missing
Stains all over carpet
Cobwebs and dust on curtains from fan
Rust on bathroom mirror
2022년 8월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Parking difficult to find without a map.
2022년 8월에 1박 숙박함
답변 제공: Michael 님, 2022년 8월 20일
Thank you for you review! We do have a map on the front of the hotel with directions to the parking area.

8/10 - 좋아요

Lorenzo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Posizione centrale, buona struttura
2022년 8월에 1박 숙박함
답변 제공: Michael 님, 2022년 8월 15일
Thank you for your review!

2/10 - 너무 별로예요

Katie

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I'm not really sure where to start, the hotel is nothing more than a budget hotel at very best and we paid £177.00 per night, on arrival into the Reception we were quite pleased, we then went to room 127, oh my god is all I can say, I was actually in shock I had to sit on the bed, so claustrophobic and the smallest room I have ever seen. It was my birthday weekend and was instantly upset about the size and condition, we did book a standard double but this was taking the mick, there were holes in the wall as seen attached file. My fiance not liking me being upset went to reception where he said we want to be moved or have a full refund and we would go elsewhere, we were moved to room 16 which we were told was the biggest standard double available. It was alot bigger but so so tired chipped paint everywhere, and still not worthy of the price tag, it was boiling hot so we quickly unpacked and went straight out, on returning in the evening, we opened the windows to let some air in, it was unbearably hot, the pathetic excuse for a fan was not worth turning on and when we did it made clonking noises and at one point came off the spindle. We had to sleep with the door open and keep the fire exit open to let air in but this also meant that hundreds of flies we seemed to be by the laundry room so that came with noise from 7am. Got up first morning to find no toiletries in the bathroom, so my fiance
2022년 7월에 3박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 8월 4일
Dear Katie, Please accept my apologies for the inconvenience caused. I have passed your comments to our housekeeping team. Due to heat, it is difficult to manage the temperature in hotel and we are replacing and adding more fans. Once again, please accept my sincerest apologies for what you experienced.

6/10 - 괜찮아요

Linda

좋아요: 청결 상태, 직원 및 서비스
The hotel is convenient for the city centre and the staff are friendly and helpful.
2022년 7월에 3박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 8월 2일
Dear Linda, Thank you for your feedback. Kind regards.

4/10 - 별로예요

Gary

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Give it a miss.
This is supposed to be a Mercure - it drags that name down. Old building doesn't mean it has to be grubby - but it is. Stained ceilings, bathrooms where showering will soak the floor no matter what you do, the bed is the softest and most uncomfortable things you'll sleep on. Soap not refilled in shower (so housekeeping not checking these basic things). £120 for this - premier inn is miles better. Pros - friendly staff, parking cheap at £5 for 24 hours. Good location.
2022년 7월에 1박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 8월 2일
Thank you for your feedback and please accept my apologies for the inconvenience caused. Your feedback has been passed on to the relevant teams. The soap dispensers aren't refillable, we only replace them once emptied. Kind regards.

6/10 - 괜찮아요

Gurkiran

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2022년 7월에 2박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 8월 2일
Dear Gurkiran, Thank you for your feedback and please accept my apologies for the inconvenience caused. Kind regards.

6/10 - 괜찮아요

Gurkiran

2022년 7월에 2박 숙박함
답변 제공: GM at The Dolphin 님, 2022년 8월 2일
Dear Gurkiran, Thank you for your feedback and please accept my apologies for the inconvenience caused. Kind regards.