Front of property

Reviews of Anatole Hotel Hanoi

4 out of 5
Anatole Hotel Hanoi
30 Nha Chung, Hanoi

Reviews

9.6

Exceptional

Rating 10 - Excellent. 181 out of 220 reviews" "
Rating 8 - Good. 29 out of 220 reviews" "
Rating 6 - Okay. 4 out of 220 reviews" "
Rating 4 - Poor. 4 out of 220 reviews" "
Rating 2 - Terrible. 2 out of 220 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful staff that looks after your needs. Very nice breakfast buffet with a wide selection of western, and Asian dishes. The beds are fantastic; no problem falling alseep. Air conditioning in room is excellent. Short walking distance to the fun areas of Old Quarters including the Night Market.
Stayed 2 nights in May 2024
Response from Miu on May 16, 2024
Dear Mr. Phillip,Thank you for the detailed review based on your experience with Anatole Hotel Hanoi. We are thrilled to hear that our staff had exceeded your expectations by looking after everything you needs. We are particularly pleased that you enjoyed the wide breakfast options and you felt comfortable staying in our room.We would like to thank you again for your wonderful review and for choosing Anatole Hotel Hanoi as your destination. We look forward to welcoming you back soon.Sincerely,Dieu Anh Nguyen (Ms.)Guest Relation Officer.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. I would love to come back here. The staff was excellent and made my stay very special! Would recommend to anyone coming to Hanoi who want a comfortable safe and happy experience.
Stayed 1 night in May 2024
Response from Miu on May 9, 2024
Dear Ms. Sarah,We are thrilled to receive your feedback about your recent stay at Anatole Hotel. We greatly appreciate that you come back with our property for the 4th time! Thank you very much for the lovely comment about the staff's hospitality, and the comfortable and safe environment of the hotel. Your feedback truly lightens up our day! Best Regards,Dieu Anh NguyenGuest Relation Officer.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay here as usual. This is my third time back. The staff are beyond sweet and made my trip super special. Beautiful property and rooftop pool.
Stayed 2 nights in Apr 2024
Response from Miu on May 9, 2024
Dear Ms. Sarah,Thank you for coming back to Anatole Hotel for the 3rd time. Words cannot express how much appreciated we feel when receiving your feedback. It is a blessing that you enjoy our property and our services. We hope to have another chance to welcome you back soon. Sincerely,Dieu Anh NguyenGuest Relation Officer.

10/10 Excellent

Chi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service. Hotel is in convenient location. Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Miu on May 9, 2024
Dear Ms. Chi,Thank you for the lovely feedback following your recent stay at Anatole Hotel Hanoi. We are thrilled that you enjoyed our convenient location and our staff's services. Once again, thank you for choosing our hotel as your residence in Hanoi. We would love to have Ms. Chi coming back in the future. Best regard,Dieu Anh NguyenGuest Relation Officer.

10/10 Excellent

Tai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Miu on May 9, 2024
Dear Mr. Tai,Thank you for your 5 out of 5 rating during your recent stay at Anatole Hotel. It is a blessing to have you as our guest. We look forward to welcoming you again shortly.Best Regard,Dieu Anh NguyenGuest Relation Officer.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
It is our 4th time staying at Anatole This hotel locate in quiet street but close to everything What make this hotel is home away from home is the staff. Everyone from dinning area, from desk . Concierge service is courteous, tentative and friendly A big shout out to Mình as he is one of the reason we keep coming back. Thank you Minh for making our visit to Hanoi memorable as always
Stayed 1 night in Apr 2024
Response from Miu on Apr 20, 2024
Dear Mr/Ms Lee,We are extremely grateful to be chosen as your accommodation four times. Thank you so much for your support, we will keep improving our service to the fullest.We look forward to welcoming you again soon. Once again, thank you for choosing Anatole Hotel as your residence in Hanoi.Best RegardsDieu Anh NguyenAnatole Guest Relation Officer.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Miu on May 9, 2024
Dear Mr/Ms. Lee,Thank you so much for giving us a 5 out of 5 rating on Expedia. We hope that we had fulfilled your stay and made it memorable. Once again, thank you for staying with us, we wish you the best and look forward to seeing you again.Sincerely,Nguyen Dieu Anh (Ms.)Guest Relation Officer.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here so much that im going to come back next week! The staff are so kind. I have been treated amazing from start to end.
Stayed 1 night in Apr 2024
Response from Miu on Apr 21, 2024
Dear Sarah, We're delighted to read your positive review and look forward to welcoming you back again. Thank you so much for the compliment for the staff and for choosing Anatole as your accommodation in Hanoi. Best regards,Dieu Anh NguyenGuest Relation Team

10/10 Excellent

Anna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and the hotel was wonderfully comfortable! highly recommend for anyone!!! And would definitely come here again for my next stay. Their staff was accommodating to our trip schedule and helped us with our luggages even before and after check in. They gave great recommendations for food & was always ready to help. I felt like they offered tips and things we can do, even without me asking. I appreciated their warm hospitality and it easy for me to not worry. The room itself was beautiful, spacious, bright and comfortable. Best bed I had my whole trip in Vietnam! I loved my bath tub & shower. And the room felt very clean, well kept, updated and luxurious. After walking through the city, it was exactly what I needed. We got the executive suite. The rooftop bar was a nice cherry on top. It had unobscured views & the drinks were the best cocktails I actually had in the city. I like my cocktails not to sweet & where the alcohol blends well with the other ingredients. So I really enjoyed their happy hour - buy 2, get 1 free!
Stayed 1 night in Mar 2024
Response from Miu on May 9, 2024
Dear Ms. Anna,We are thrilled to receive your feedback. Words cannot express how grateful we are to know that you enjoyed the spacious room, the excellent breakfast, and the staff's hospitality. Your kind words humbled us, rest assured that we will share with the team to continuously strive hard to achieve excellence.We are looking forward to being at your service again on your next magnifique journey.Best regards,Dieu Anh Nguyen (Ms.)Guest Relation Officer

10/10 Excellent

THUY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a very convenient location. Easy walking distant to most of Hanoi attractions. Room is spacious and bed is super comfortable. Staffs are warm and welcoming.
Stayed 4 nights in Mar 2024
Response from Miu on May 16, 2024
Dear Ms. Thuy,Thank you for your exceptional review of the hotel. It is a pleasure to hear how satisfying your recent stay was and how the Anatole Hotel Hanoi exceeded your expectations in everyway. I appreciate you taking the time to share your positive remarks on Expedia with the traveler community. Once again, thank you for staying with us and I look forward to welcoming you back to us shortly.Best Regards,Dieu Anh Nguyen (Ms.)Guest Relation Officer.

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated hotel in a very convenient location. We were able to walk the city easily from here. Rooms have a great shower and bathroom. Bed is super comfortable. Breakfast is extensive and had pho and eggs made to order. Staff was warm and welcoming.
Stayed 3 nights in Mar 2024

10/10 Excellent

Thinh

Stayed 2 nights in Mar 2024

10/10 Excellent

Aimi

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service
Stayed 1 night in Feb 2024

10/10 Excellent

Mosaab

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really great, and the staff is incredible. Walking distance from the cathedral and tons of restaurants, cafes and bars. We stayed in the suite which was so great.
Stayed 6 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its in an excellent location in the Old Quarter. The rooms are modern and clean and the staff is excellent!! My flight arrived in the morning and they got room ready for early check-in. Amy at the front desk was incredibly helpful which really made my stay. The breakfast buffet is also very good. Ill definitely be back🤗
Stayed 2 nights in Feb 2024

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location. Very good value for money for what you’re getting! Would highly recommend staying here.
Stayed 2 nights in Feb 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and service. Loved the rooftop bar. Very well located.
Stayed 3 nights in Feb 2024

10/10 Excellent

Graham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing service and staff
Loved our 2 night stay here. From the moment we arrived the welcome we received and the level of service was truly outstanding. All the staff were amazing but particular mention must go to Leo and Minh on reception who were so helpful. A great hotel in the perfect location for exploring Hanoi - would highly recommend
Stayed 2 nights in Feb 2024

10/10 Excellent

Simon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent serve from all the staff. Especially front desk manager Minh.
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael, APO

Liked: Cleanliness, staff & service, property conditions & facilities
It was great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tung

Stayed 2 nights in Feb 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for exploring Hanoi
The team were brilliant and really helpful. They organised my transfer to and from the airport, which was a great help. Especially as my flight was extremely delayed. The hotel is in a great location and central to all the main parts you want to explore. The room was a really good size and the bed was extremely comfortable, best sleep I've had in Vietnam. The room was cleaned daily and the fresh fruit in the room was a nice touch. Breakfast is good, with your egg station and selection of eastern and western dishes.
Stayed 3 nights in Jan 2024

6/10 Okay

Vu Anh, Auckland

Hotel Location is great however room is noisy can easily hear people talking from next room , karaoke bar make horrible noise until 1 am , shower curtain useless keep flooding the whole floor every time shower on.
Stayed 2 nights in Jan 2024

8/10 Good

HAMID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great 4-night stay at a clean and well-organized hotel. The staff was very welcoming and helpful, even preparing breakfast for us when we checked out early. The hotel's location also made it convenient to visit nearby attractions. We are grateful to the entire staff for making our trip enjoyable.
Stayed 4 nights in Jan 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location and everything provided for an an enjoyable stay
Stayed 5 nights in Jan 2024

10/10 Excellent

Kher Chin

Stayed 2 nights in Jan 2024

10/10 Excellent

Phuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Doantrang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful with marble. Clean. Staff so nice
Stayed 3 nights in Jan 2024

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The two rooms I stayed in at this property (my stay was broken up by going to Halong Bay for the night) were loud from street noise. I asked for them to not put me in a room facing the street after the first half of my stay and they put me on a lower floor, street room. Then, the thermostat is regulated by the front desk. Although, strangely the first half of my stay, I was able to control my thermostat, and in the second half I was not. I repeatedly called to tell them that I was cold and to turn on the heat. They would turn it on for a limited time and turn it off. They said that the heat could not be turned on because it would impact the oxygen in the room (I have never heard of this). Then the last night, the weather outside was warm and the hotel finally turned on the heater. It was then incredibly hot and again I was not able to control the thermostat. Very uncomfortable experience.
Stayed 2 nights in Dec 2023

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy and uncomfortable hotel.
Stayed 2 nights in Dec 2023

10/10 Excellent

NGUYEN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top notch. Ngoc helped us book great tours/excursions to HaLong and Sapa; she was very thoughtful, attentive, clear and easy to communicate with. Room amenities were excellent. Great for the kids (family connecting room) - they loved the bathtub.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jenny

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were quick to deal with our needs.

10/10 Excellent

YOUNGKYU

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location, close to Hoan Kiem lake, next to st. Joseph cathedral. Great staff, kindness we enjoyed everything they offered
Stayed 2 nights in Dec 2023

10/10 Excellent

Charlie

Traveled with partner
The staff were attentive and the hotel was beautiful!
Stayed 2 nights in Nov 2023

10/10 Excellent

Jenny

Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Anatole is a wonderful hotel in a really good location in the old town. Easy walking to the lake, shopping and restaurants.
Stayed 2 nights in Nov 2023

10/10 Excellent

Murphy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Claire

Traveled with group
Liked: Property conditions & facilities, room comfort
Highly recommend this hotel for your stay on Hanoi
Words can not describe the service that Ms. Nguyen Thu Ha-Sales Manager provided to us from the beginning. We booked a room but due to a delay getting our visa we couldn’t make it , she refunded us and we booked a room later that week with her help as they have a high occupancy rate . She referred us to her tour manager and worked out some issue we encountered during our trip to Sapa . We made some changes and she gracefully accepted to change them without additional fees . We were able to get a late checkout and have use of their showers before leaving. We were recommended dining options , hair salon , laundry service and they also booked us tickets for the puppet show . The location is perfect and walkable too many sites . They made our stay in Hanoi memorable .
Stayed 1 night in Oct 2023

10/10 Excellent

wook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean.frendly staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

wook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff
Stayed 4 nights in Oct 2023

10/10 Excellent

Gerald, BROOKLYN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Anatole with superior customer service. The concierge/ guest relations was AMAZING. My partner and I are grateful to Anthony for helping us plan the best honeymoon possible. His attention to detail, recommendations and tour suggestions were 10/10. The property has amazing views from the pool deck and food was great at the restaurant.
Stayed 2 nights in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff overall was incredible. Really good breakfast buffet options and walking distance to everything!
Stayed 4 nights in Oct 2023

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to base yourself at to explore. Pool was lovely but spa and sauna weren’t working. Helpful staff.

10/10 Excellent

Brian

Stayed 4 nights in Sep 2023

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel to stay at. Was nice and clean the staff were all very friendly. Great choice at breakfast and everything was a walkable distance
Stayed 7 nights in Sep 2023

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Room really small
Stayed 1 night in Sep 2023

10/10 Excellent

Dionne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the suite and there was lots of space in the room with 2 TVs, 2 balconies. Comfy bed but was awoken by singing from the primary school next door at 7am. Wished the hotel provided regular hotel slippers instead of flip flops to complete the experience. Overall still deserving of 4.5 star experience. Perfect location.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to old quarters area. Surrounded with shopping and food.
Stayed 5 nights in Sep 2023