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하노이 뉴 호텔 여행 후기

2.5 out of 5
하노이 뉴 호텔
41 Phu Doan, Old Quarter, Hoan Kiem, Hanoi

이용 후기

3.2
평점 10 - 훌륭해요. 5개 이용 후기 중 0개" "
평점 8 - 좋아요. 5개 이용 후기 중 0개" "
평점 6 - 괜찮아요. 5개 이용 후기 중 1개" "
평점 4 - 별로예요. 5개 이용 후기 중 1개" "
평점 2 - 너무 별로예요. 5개 이용 후기 중 3개" "

3.6/10

청결 상태

4.4/10

직원 및 서비스

3.2/10

숙박 시설 상태 및 시설

이용 후기

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

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별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nice friendly staff but old facilities, not very clean.

2/10 - 너무 별로예요

A 님, Madrid

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
hotel inmundo
Las zonas comunes y las habitaciones están llenas de desperfectos, con múltiples cosas rotas (ventanas que no cierran, grifos que no funcionan, grietas en las paredes, desconchones múltiples en las paredes...). La limpieza deja bastante que desear.

2/10 - 너무 별로예요

Eddy 님, chew

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay away! Worst hotel!!
Booked 2 rooms 1 double 1 family for 6 people. Worst hotel ever. 1) the moment you open the door, theres a very bad and foul smell in the whole room 2) room and toilet was very dirty. We can find cockroaches in the toilet. 3) couldnt sleep whole night as the bed causes alot of itchiness to me and my partner which we belive to be bedmites.. Told the reception next day afternoon, only blame us did not inform her in the morning so she could change the bedsheet. 4) 1 of the male reception totally couldnt speak or understand english. The female 1 totally not professional nor friendly. 5) The booking clearly stated FREE BREAKFAST INCLUDED and we only found out in the morning that there is no breakfast provided due to RIDICULOUS excuse " no manpower to prepare breakfast" therefore no breakfast. The female staff was very rude as if its our mistake theres no breakfast. The staff did not even apologize nor provide any compensation or refund. We had to spend over 30 usd at nearby restaurant to have breakfast. We argued again the with female staff in the evening for quite some time in the end they only agreed to prepare plain bread and egg. We felt cheated and ridicule treated this way. We decided not to accept the offer in the end as we afraid the food prepared might not be consumable. We left the hotel and booked nearby hotels to stay instead in the end and only a few not willing to pay more continue to stay for a few nights. complained to expedia and they performed partial refund.

6/10 - 괜찮아요

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좋아요: 청결 상태, 직원 및 서비스
Budget hotel in historic centre
Staff friendly, room was clean but dated and the standard room did not have a window, bed very comfortable, bathroom somewhat run down but everything worked and there was individual hot water system. Rate was supposed to include breakfast but they said they were short of staff so not available.