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연장 체류 아메리카 셀렉트 스위트 하트포드 맨체스터 여행 후기

2.5 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 636개 이용 후기 중 153개" "
평점 8 - 좋아요. 636개 이용 후기 중 158개" "
평점 6 - 괜찮아요. 636개 이용 후기 중 144개" "
평점 4 - 별로예요. 636개 이용 후기 중 98개" "
평점 2 - 너무 별로예요. 636개 이용 후기 중 83개" "

7.0/10

청결 상태

7.6/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Cheyenne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely
2024년 3월에 2박 숙박함
답변 제공: management 님, 2024년 3월 25일
Your satisfaction is our missionWe are happy to have you again.Thank you.

10/10 - 훌륭해요

Cheyenne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was hard to find the vending machines haha, I know sounds ridiculous
2024년 3월에 2박 숙박함
답변 제공: GM. 님, 2024년 3월 22일
Dear guestWe are happy that you enjoy our hospitality. We are very grateful!!We hope to see you again..Thank you from our team. Come back.

10/10 - 훌륭해요

Cheyenne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I just liked how nice it was and quite.
2024년 3월에 2박 숙박함
답변 제공: management 님, 2024년 3월 25일
We appreciate your business and hope you come back again.Thank you

6/10 - 괜찮아요

Md Mezbah

좋아요: 청결 상태, 직원 및 서비스
Hotel was good and clean. But the breakfast was terrible. Just granola bars and muffins.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 11일
Dear Md Mezbah, Thank you for reviewing our hotel. It is nice you had a satisfactory stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the breakfast issues you encountered, and we will discuss them on a priority basis so that this can be improved. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our clean room, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

8/10 - 좋아요

Hua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice stay.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rick 님, New York

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, accommodating,staff.
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 5일
Dear Rick, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! Thank you for sharing your remarks about our friendly, accommodating staff. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

8/10 - 좋아요

Gilmarie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome
2024년 2월에 2박 숙박함
답변 제공: management 님, 2024년 3월 15일
We appreciate your business and love to have you againThank you.

6/10 - 괜찮아요

Tracy

좋아요: 직원 및 서비스
별로예요: 청결 상태
When we arrived it was o obvious by a cigarette in the toilet in the bathroom of the room we were staying in that somebody had been smoking in a non-smoking room, and it had not been cleaned the toilet and would not flush. When brought to the manager on duty‘s attention, he was very apologetic and very good at working with us to try to make amends. It felt like this was a place where they were a lot of long term stay people, and also very noisy even after midnight.
2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 2월 28일
We appreciate your business. We are working with our team to improve our service. Thank you.

10/10 - 훌륭해요

Jose

2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 25일
Your satisfaction is our missionWe are happy to have you again.Thank you.

10/10 - 훌륭해요

Ana

2024년 2월에 1박 숙박함
답변 제공: management 님, 2024년 3월 25일
Your satisfaction is our missionWe are happy to have you again.Thank you.

10/10 - 훌륭해요

Alyssa

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 4박 숙박함
답변 제공: management 님, 2024년 1월 29일
Thank you

10/10 - 훌륭해요

Troy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice quite area. Very convenient
2024년 1월에 1박 숙박함
답변 제공: management 님, 2024년 1월 29일
thank you

8/10 - 좋아요

Luis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: management 님, 2024년 1월 29일
Thank you

10/10 - 훌륭해요

Troy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: management 님, 2024년 1월 29일
Thank you

10/10 - 훌륭해요

Kristin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Nancy

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My car was broken i to overnight in their parking area. Signs posted outside about not being responsible for loss or damage. But the staff attitude very poor. "You can call the police". Not once did they even offer basics in order to clean up all the broken glass or any other helpful gesture.
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 25일
Dear Nancy, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

10/10 - 훌륭해요

Margaret

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Matthew

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

LINDA

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would never recommend this hotel to anyone. For an extended stay hotel there was not a spoon, bowl,coffemaker or hair conditioner to be found. The only amenities here was shampoo and soap. I have stayed in way less expensive hotels, even motels that paid more attention to their guests needs.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 18일
Dear Linda, Thank you for choosing us. We appreciate your feedback and apologize for any inconvenience. We aim to provide a comfortable and well-equipped stay. Your comments will be shared with the team to enhance our offerings. We value your input and hope to have the opportunity to meet your expectations in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 직원 및 서비스
June went above and beyond to ensure our customer questions were answered and that we could resolve our communication, even 24 hours after our stay!! Exceptional customer service and care! Very rare and very appreciated!!
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 18일
Dear Jennifer, Thank you for recognizing June's exceptional service. We're delighted to hear about your positive experience and dedication to resolving any concerns even after your stay. Our team takes pride in providing outstanding customer service, and we look forward to welcoming you again for another enjoyable stay. Your appreciation means a lot to us!Sincerely,Hotel Management

8/10 - 좋아요

MICHELE

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check in process. June at the front desk was very friendly and accommodating. The bathrooms could use some updating but overall a nice, clean hotel.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 25박 숙박함

6/10 - 괜찮아요

Katharine

좋아요: 직원 및 서비스
2023년 11월에 1박 숙박함

4/10 - 별로예요

John A

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
check in was horrible was 5 minutes early and clerk wont let me check-in then told us she will wave the early check in fee and was rude rooms were dirty and dusty individuals handing around in the parking lot all hours of the night property was poorly lite
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 25일
Dear John A, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and cleanliness concerns you had. We take pride in providing our guests with a clean, fresh environment and excellent hospitality; therefore, we are sorry that we overlooked anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We do hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No ice machine
I felt mislead about the free breakfast. I was happy to be on the first floor with my dog. I was shocked that after spending $240 on a hotel room I had no access to ice. I was told I could fill my ice trays in my freezer, but that didn't help me on an overnight stay.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 26일
Dear Guest, Thank you for choosing us and sharing a review of your visit to Extended Stay America. We appreciate your feedback regarding your recent stay. We understand your frustration about the lack of ice facilities and any miscommunication regarding breakfast. While we don't have an ice machine, we will consider your comments to enhance our guest experience. We apologize for any inconvenience and hope you had an otherwise comfortable stay. Your input is valuable, and we'll work on providing clearer information to our guests in the future. SincerelyHotel Management

4/10 - 별로예요

Shanyn

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Unpleasant experience. This property is old and outdated and dirty looking. Absolutely not worth the money.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 23일
Dear Shanyn, Thank you for choosing us for your accommodation and sharing your feedback. We're sorry to hear that your stay didn't meet your expectations. Your feedback about the property's condition is noted, and we're continuously working to improve and update our facilities. We understand the importance of providing our guests with a clean and comfortable environment. Your comments are valuable, and we hope to have the opportunity to exceed your expectations on a future visit. Sincerely,Hotel Management

10/10 - 훌륭해요

Bary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Julia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This room was a disappointment. Compared with the previous night about 100 miles away, this room cost the same but was in worse condition. It had a stale cooking smell. The carpet is frayed, the paint chipped in places, the heater wouldn’t work right. The outlet in the bathroom doesn’t work so the wall-mounted hair dryer didn’t work. They brought portable hairdryer that worked as long as you held the plug in the outlet. The grab and go breakfast had three options - chocolate mini muffins, granola bars, and instant oatmeal packages. There were no bowls or milk, though. Staff was nice and helpful but the hotel leaves a lot to be desired.
답변 제공: Hotel Management 님, 2023년 10월 18일
Dear Julia, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

2/10 - 너무 별로예요

Eunice

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
I just don’t like it
2023년 10월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 18일
Dear Eunice, Thank you for choosing us. We apologize for not meeting all your expectations. Our front desk team is available to listen to your needs 24 x 7. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

2/10 - 너무 별로예요

William

2023년 10월에 1박 숙박함

8/10 - 좋아요

Brian

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wheelchair destination
Needed a wheelchair accessible room and shower. This was a friendly and accessible venue.
2023년 10월에 7박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 11일
Dear Gregory, Thank you for taking the time to share feedback about your stay. We are delighted to know your room was perfect and exceeded all of your expectations. It will be a pleasure to pass along your compliments to our housekeeping staff. Thank you again; we look forward to your next stay at Extended Stay America.Sincerely,Hotel Management

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The floor was sticky and slippery like it had a coating on it. The fridge was rusty on the front and the stove top was disgusting. The tv remote did not work. The bathroom sink was clogged and slow to drain. The light next to one bed didn’t work. The beds were fine and we were only there for one night but you definitely get what you pay for.
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 9일
Dear Jennifer, Thank you for reviewing our hotel. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address your outlined issues. As you mentioned that you liked our beds, we request you give us another opportunity to show you the exceptional stay you deserved on your last visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Matthew

2023년 10월에 1박 숙박함

8/10 - 좋아요

Gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good Wheelchair accessible location.
Needed a wheelchair accessible room. It was close to the front and easy in and out. Shower was roll-in. Staff friendly.
2023년 9월에 9박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
cheap breakfast..... but the rest was fine
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 27일
Dear James, Thank you for selecting Extended Stay America and taking the time to write a review. We are glad your overall experience was pleasant, and we are grateful for your concern about our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope to see you again the next time you visit Hartford.Sincerely,Hotel Management

8/10 - 좋아요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 8월에 1박 숙박함

4/10 - 별로예요

Pat

가족 여행
별로예요: 편의 시설/서비스
Would not stay there again
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 29일
Dear Pat, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring all our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

8/10 - 좋아요

Laurel

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

EunMi

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great location near the exit. Stove did not work
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 15일
Dear EunMi, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved and not repeated. Please stay with us again so we can provide you with a much more satisfying experience. Sincerely,Hotel Management

8/10 - 좋아요

Robert

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 직원 및 서비스
Convenient location. Friendly staff. Rooms need updating. No lobby to meet people. No dishes or flatware in the kitchenette.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 22일
Dear Elizabeth, Thank you for choosing us. Although you had a pleasant stay, we are sorry that you felt the need to update the room. Your observations are noted and will be passed to the team for further plan of action. Also, we regret your frustration and inconvenience caused by the unavailable front desk, and your remarks are passed on to the concerned individuals for further improvement, and we will ensure the lapse in service is not repeated. We apologize for not mentioning that the kitchenware is available at the front desk to ensure cleanliness and can be delivered to the guest on request. Considering our location and friendly staff, please return so we can provide the hospitality you always expect from us.Sincerely,Hotel Management

4/10 - 별로예요

Jennifer

출장 여행, 가족 여행
별로예요: 청결 상태
We liked Kevin. Doors opened the wrong way on fridge and bathroom. No housekeeping during our stay. Told we had to change our own linens. No seating outside at all.
2023년 7월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 21일
Dear Jennifer, We appreciate your review and are sorry you experienced issues with our service and housekeeping. Please note that our housekeeping services are conducted weekly to ensure guests' privacy during extended stays. However, we are happy to provide this service at your request for a minimal fee. We offer fresh towels and amenities, which are always available upon request. Thank you for choosing to stay with us, and we have shared your feedback with our front desk staff to ensure we communicate our services effectively to all guests.Sincerely,Hotel Management

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

8/10 - 좋아요

Karin

2023년 6월에 1박 숙박함

4/10 - 별로예요

William H

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No ice, no breakfast, first room smelled of cigarettes, needs a serious update.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 4일
Dear William, It was disappointing to know your stay was anything other than enjoyable. We always want our guests to have the best time with us and continually strive to provide services and accommodations beyond our guest's expectations. Therefore, we sincerely apologize for failing you. We have noted your observations and will address them appropriately to prevent future occurrences. We hope you will consider giving us another opportunity to welcome you back and redeem your confidence in us next time you revisit Hartford.Sincerely,Hotel Management

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Abbigail

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
thin bedding, found receipt from previous person very openly on the floor which makes me wonder how well the rooms are cleaned. overall seemed overpriced for the condition or everything.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 12일
Dear Abbigail, Thank you for being our guest. We are sorry for not giving you the type of experience you deserve. Our housekeeping team works hard to keep the area clean and up-to-date, but we regret if they overlooked a few places in your room preparations. We will share this matter with our housekeeping team to ensure they care more about keeping the room hygienic and fresh. Also, please accept our apologies for your issues with the bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations soon. Sincerely,Hotel Management

4/10 - 별로예요

Jana

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Was disappointed there was no hairdryer in the room. The shampoo was the tiniest I’ve ever seen and there was no conditioner. Was too tired to ask for it.
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 10일
Dear Jana, Thank you for staying with us. We are sorry for the disappointment with the amenities not meeting your expectations. Our front desk team is available around the clock to help you handle such issues. We encourage you to try us again soon and are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management