저자극성 침구, 객실 내 금고, 책상, 노트북 작업 공간

더블트리 바이 힐튼 하트포드 다운타운 여행 후기

4 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 399개" "
평점 8 - 좋아요. 1001개 이용 후기 중 262개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 149개" "
평점 4 - 별로예요. 1001개 이용 후기 중 95개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 96개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Kevin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was very nice and well kept when I was staying there. Staff was very nice and attentive when multiple people were lined up. They offered us cookies and my son a little rubber ducky. Room was immaculate when we arrived. Pool and fitness area was a very big plus!
2024년 5월에 2박 숙박함
답변 제공: gm 님, 2024년 5월 13일
Dear Happy Guest,Thank you for selecting us to be your host hotel. We are very fortunate to have a great hotel with awesome amenities for every traveler. The cookies also really hit the spot. We look forward towards your next stay with us.

10/10 - 훌륭해요

Vilmarie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo
2024년 5월에 1박 숙박함
답변 제공: gm 님, 2024년 5월 13일
Dear Vilmarie,Thank you for staying with us. We loved being your host hotel and wish to see you again soon.

10/10 - 훌륭해요

Anjani

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: gm 님, 2024년 5월 4일
Dear Anjani,Thank you for taking the time to share a 5point score and for staying with us. We hope to see you again soon.

10/10 - 훌륭해요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient stay for the evening since we had concert tickets at the XL center. You can go into the XL center from inside the hotel. Room was clean and bed was cozy.
2024년 4월에 1박 숙박함
답변 제공: gm 님, 2024년 5월 4일
Dear Tiffany,Thank you for taking the time to share a 5point score and for staying with us. We are very fortunate to have a perfect location downtown and be interconnected to the XL center. We hope that you enjoyed the concert. We hope to see you again soon.

10/10 - 훌륭해요

Maria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Espectacular
2024년 4월에 1박 숙박함
답변 제공: gm 님, 2024년 4월 29일
Dear Guest,Thanks for staying with us and sharing a 5-point review. We look forward towards you next stay.

10/10 - 훌륭해요

Ashley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved how convenient it was to walk straight to the XL Center for a concert with a private access avoiding the crowd!
2024년 4월에 1박 숙박함
답변 제공: gm 님, 2024년 4월 29일
Dear guest,Thank you for staying with us. We are happy that you were able to easily access the XL center from our hotel. We hope to see you again soon for your next event next door.

6/10 - 괜찮아요

Barbara

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No hot water and not all channels worked on Tv.
2024년 4월에 3박 숙박함
답변 제공: gm 님, 2024년 4월 29일
Dear Guest,Thank you for sharing your feedback. We apologize for the inconvenience caused to you and continue to work to see what can be done to avert such issues for all guests. Hopefully, we will be able to restore your trust.

10/10 - 훌륭해요

Amelia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was very clean and very convenient. The staff was super friendly.
2024년 4월에 2박 숙박함
답변 제공: gm 님, 2024년 4월 22일
Dear Amelia,Thank you for staying with us and allowing us to be your host hotel. We hope to see you again for your next trip to the area.

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a pleasure staying here. Clean room and great staff. Right across from the xl center where my event was.
2024년 4월에 1박 숙박함
답변 제공: gm 님, 2024년 4월 22일
Dear Javier,We are happy that you stayed and was able to conveniently get to your event at the XL center which is interconnected to us. This ideal location is just one of many things that makes our hotel the best choice in Hartford. We look forward to seeing you again.

10/10 - 훌륭해요

benjamin

2024년 4월에 1박 숙박함
답변 제공: gm 님, 2024년 5월 13일
Dear Benjamin,Thanks for the 5 point review and for staying with us. We would love to be your host hotel again. Safe travels until then.

4/10 - 별로예요

kirsten

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: gm 님, 2024년 4월 22일
Dear Kirsten,Thank you for staying with us. We are sorry that your stay was not a great experience. We hope that we can be given another chance in the future to surpass your expectations.

10/10 - 훌륭해요

Madeline

출장 여행
좋아요: 직원 및 서비스
It was good!
2024년 3월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 28일
Dear Madeline,Thank you for visiting our hotel and allowing us to be your host. We would like to welcome you back for another visit to enjoy our amenities and explore the downtown area.

4/10 - 별로예요

Sonia

연인과의 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Was checked into a room with no hot water but didnt realize until late as we came in after 9pm laid down and decided to tell staff in the morning as I was exhausted. The manager didnt seem too bothered about the problem after I went down to check out/ even though I called hours before no one ever came up to see what was going on . she said the room was checked before we got in but had they checked they would have felt zero hot water. so she lied. will never stay there again/
2024년 3월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 26일
Dear guest,Thank you for taking the time to share your feedback.My apologies that your stay did not go well. We understand that having hot water is essential to a comfortable stay. I do see that at checkout your room rate was issued a discount based on your report in the morning. My apologies if that was not communicated well. Please know that as your room was prepaid via a third party. It may take a bit to see the refund of the discounted amount. This will be issued from the 3rd party site directly to you.

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very convenient to downtown and restaurant choices.
2024년 3월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 22일
Dear Michael,Thank you for the 5-point rating. We appreciate that you chose to be our guest and look forward towards your next visit.

6/10 - 괜찮아요

Shantelese

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: gm 님, 2024년 3월 12일
Dear Guest,Thank you for staying with us and for taking the time to share a score. We look forward to hosting you again in the future. Until then, safe travels.

2/10 - 너무 별로예요

Kristen

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The double billed me costing $600 for a one night stay. The hotel is under construction there’s only 1 working elevator, and construction mess around hotel. Parking garage is supposed to be comped and cost no more then $20 for car, the garage takes your ticket so you constantly have to go to desk to get verified. And can’t get a person on phone for billing error. All in all worst hotel experience I have ever had!
2024년 3월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 8일
Thank you for sharing your feedback regarding your stay with us. We sincerely apologize for any inconvenience caused and want to assure you that steps are being taken to prevent similar occurrences. Your input is invaluable as we eagerly anticipate introducing our newly renovated hotel rooms. We are positive this will enhance the experience for our guests. We'd love the opportunity to welcome you back and showcase the improvements firsthand as we strive to elevate your stay to new heights.

10/10 - 훌륭해요

Roberta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was only there for a night but it was a great stay. No complaints!
2024년 3월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 8일
Dear Roberta,Thank you for staying with us and for allowing us to be your host. We are very happy that you enjoyed your stay with us. We look forward towards your return.

2/10 - 너무 별로예요

Keshia

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room smelled and we didn't have TV all night.
2024년 3월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 8일
Dear guest,Thank you for staying with us. We apologize that the weather caused some disruptions to our TV service during your stay. We have taken note of your report of the room and will review to see what could have caused this issue. Thank you for bringing this to our attention. We hope to renew your trust in us if allowed another chance. Safe travels.

6/10 - 괜찮아요

celeste

단체 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Requested an accessible bathroom but didn’t get it. Therefore I couldn’t shower plus the wheelchair didn’t fit through the bathroom door!
2024년 2월에 2박 숙박함
답변 제공: gm 님, 2024년 2월 27일
Dear Guest,Our sincere apologies that we were not able to modify your reservation to accommodate your request for a wheelchair accessible 2 queen suite. Unfortunately, those specific rooms were all booked, and we were unable to locate anyone who was willing to give up that room type in order for us to accommodate the request. We understand how important this was to your ability to have a comfortable stay and are sorry that we could not deliver your requested room type. We hope that you will allow us another opportunity to regain your trust in our service. Please feel free to contact us directly if we can be of any further assistance.

8/10 - 좋아요

Jose Ferreira 님, ATLANTA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They need to finish the renovation, it’s take too long
2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 26일
Dear Guest,Thank you for the 4-point score. We appreciate that you chose to stay with us and assure you that we are almost to the finish line for renovations. We are only working to update our elevators now. Safe travels

4/10 - 별로예요

DINO

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was connected to XL Center. Overly priced; terrible service at its bar/restaurant. The elevators were not working. Had to wait more than 20 minutes to get from the 7th to 1st Floor. Had to use the fire exits to get to the ground floor. Prices were outrageous. The room was clean, and the front desk was helpful.
2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 26일
Dear guest,Thank you for staying with us. We are very sorry to hear that your stay did not meet your expectations. We are disappointed that our Fb service fell below our expectations and apologize for any longer than usual wait time for the elevators. We are in the final phase of modernizing each unit to better suite our guest needs. Hopefully, we will be able to restore your trust in us on your next visit to the area.

10/10 - 훌륭해요

James

연인과의 여행
Clean and employees were helpful
2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 19일
Dear Guest,Thank you for staying with us. We are happy that your stay was a success. We look forward towards your next stay.

6/10 - 괜찮아요

Michelle

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 20일
Dear Michelle,Thank you for staying with us. We hope that you enjoyed your stay. We see that we have room for improvement and will continue work to make you and every guest experience better.

10/10 - 훌륭해요

Monica

2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 21일
Dear Guest,Thank you for staying with us and allowing us the opportunity to be your host hotel. We look forward towards your next stay with us.

6/10 - 괜찮아요

Elizabeth

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
It would have been nice to know when booking this property that the pool was going to be closed. It was one of the main reasons we chose this property. The cost of the coffee vs what you got in the restaurant also left a lot to be desired.
2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 19일
Dear guest,Thank you for staying with us and sharing your feedback. We are sorry that you did not get to use the pool as we continue to work on getting it back in service. Our apologies if you were not able to see this notice listed on our website due to booking via a third-party site. We will reach out so that Expedia also shares the same details with guest as they book.

8/10 - 좋아요

MARISSA

2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 3월 21일
Dear Guest,Thank you for staying with us and for taking the time to share a score. We look forward towards your next stay with us.

6/10 - 괜찮아요

Gail

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 2박 숙박함
답변 제공: gm 님, 2024년 2월 12일
Dear Guest,Thank you for staying with us. We are disappointed and apologize for not providing the best experience. We stay committed towards improving every guest experience. Hopefully next time, we will deliver on that promise.

10/10 - 훌륭해요

Eric

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is perfectly adequate for a quick night in Hartford. So close to our favorite restaurant, Trumbull Kitchen.
2024년 2월에 1박 숙박함
답변 제공: gm 님, 2024년 2월 6일
Dear guest,Thank you for visiting our hotel and taking the time to share your feedback. We are very fortunate to be at a great location close to some awesome restaurants and things to see. We hope to see you again soon.

10/10 - 훌륭해요

ALEXIS 님, CHICAGO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was very clean and my room seemed like it had been recently renovated. It had a nice contemporary look.
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 31일
Dear Alexis,Thank you for choosing to stay with us. Our hotel just concluded a complete renovation of our guest rooms, and we are happy that you were able to experience the new product. We look forward towards your next visit.

8/10 - 좋아요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pool
2024년 1월에 2박 숙박함
답변 제공: gm 님, 2024년 1월 31일
Dear Jose,Thank you for the 4-point score and for staying with us. We hope to see you again soon.

10/10 - 훌륭해요

Marie Andrée 님, Quebec

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No taxi
2024년 1월에 2박 숙박함
답변 제공: gm 님, 2024년 1월 31일
Dear Guest,Thank you for staying with us. Please know that the team is always ready to assist any guest with needs and have an updating listing with many taxi service companies as needed. We will be happy to assist you whenever the need arises.

10/10 - 훌륭해요

Jonathan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 22일
Dear Jonathan,Thank you for sharing the 5-point score and for staying with us. We hope to have another opportunity to be your host soon.

8/10 - 좋아요

Deborah

2024년 1월에 3박 숙박함
답변 제공: gm 님, 2024년 1월 22일
Dear Deborah,Thank you for sharing the 4-point score and for staying with us. We hope to have another opportunity to be your host soon.

8/10 - 좋아요

Annet

2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 22일
Dear Annet,we are very happy that you selected us to be your host. We look forward towards your next visit. Until then, safe travels

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed for a night, convenient for volleyball tournaments
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 31일
Dear Guest,Thank you for choosing to stay with us. We hope to see you next year for the Volleyball tournament.

10/10 - 훌륭해요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic staff!
Stayed for my husband's birthday. Chose the Hilton due to back to back events we were attending at the XL Center. Understand that there is construction going on as the renovations continue. Barring that, everything was great. Can't say enough wonderful things about the staff, especially Juan at the front desk. He went above and beyond.
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 15일
Dear Happy Guest,Thank you for allowing us to be your host while in the city. We are thrilled that Juan and the team made such a positive impact on your experience and look forward towards your next visit to the hotel.

10/10 - 훌륭해요

Eric

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 11일
Dear guest,Thank you for the 5-point rating and for staying with us. We hope to see you again soon. Until then, safe travels.

6/10 - 괜찮아요

Shelley

가족 여행
별로예요: 편의 시설/서비스
First, this property is NOT connected to the Convention Center as it states on the Expedia summary. It is adjacent to the XL Center. Rooms are adequate, bathroom very small. Small annoyances: no garbage can in bathroom (especially inconvenient for women), coffee maker could not be plugged in where it was set up due to lack of outlet, coffee maker had not been cleaned as the tea I made tasted disgusting. For the price, definitely expect better.
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 11일
Dear guest,Thank you for taking the time to share your detailed comments. We appreciate all guest feedback and will use your concerns to help re-train our team. We took the time to review the Expedia website and can confirm that as stated, we are connected to the XL center downtown. We know that any shortfall in service can be a big disappointment and apologize for the lapses that you have described. We hope that as we continue to improve our guest experience, we will be able to regain your trust.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 11일
Dear guest,Thank you for the 4 point rating. We appreciate you taking the time to rate your experience. We look forward towards your next stay with us.

10/10 - 훌륭해요

Joseph 님, Kent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 1일
Dear Joseph,Thank you for the 5-point review and for staying with us. We wish you and all your loved ones a happy new year.Safe travels.

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The food left a lot to be desired everything else was great.
2023년 12월에 2박 숙박함
답변 제공: gm 님, 2023년 12월 20일
Dear guest,Thank you for your feedback about your recent visit. We appreciate your business and look forward to your next visit. Hopefully you will see improvements in your choices.

2/10 - 너무 별로예요

Danielle

별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 2박 숙박함
답변 제공: gm 님, 2023년 12월 19일
Dear Guest,Thank you for allowing us to host your stay. We are disappointed that we did not provide a memorable experience for you. Our apologies for any issues experienced during your stay. We hope to continue improving and making our hotel the best choice and experience for every guest.

4/10 - 별로예요

Angela

2023년 12월에 2박 숙박함
답변 제공: gm 님, 2023년 12월 18일
Dear Guest,Thank you for staying with us. While we are disappointed that we did not live up to your expectations, we stay committed to continuously improving our hotel as we renovate to enhance all guest experience. Hopefully you will be able to experience this on your next visit. Until then, safe travels.

2/10 - 너무 별로예요

James

2023년 12월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 7일
Dear Guest,We are disappointed that we did not live up to your expectations but stay committed in improving our hotel. We hope that you will allow us another chance to regain your trust.

4/10 - 별로예요

Laurelynn

2023년 11월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 18일
Dear guest,Thank you for staying with us. While we are disappointed that your stay did not live up to our expectations. We stay committed to working to improve our hotel and overall guest experience. If given another chance, we hope that you will be able to experience those improvements. Until then, safe travels.

10/10 - 훌륭해요

Allan

2023년 12월에 1박 숙박함
답변 제공: gm 님, 2024년 1월 1일
Dear Allan,Thank you for the 5-point review and for staying with us. We hope to see you again soon.Safe travels.

10/10 - 훌륭해요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 18일
Dear Guest,Thank you for choosing to stay with us and for taking the time to share a 5-point rating. We look forward towards your next visit.

6/10 - 괜찮아요

Scott

연인과의 여행
좋아요: 청결 상태
There was no hot water in room 905!! Close to Dunkin Park and XL Center. Great bars and restaurants nearby!
2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 18일
Dear Guest,We want to extend our sincerest apologies for the inconvenience caused by the temporary hot water disruption during our renovations. We understand the importance of a comfortable stay and regret falling short of your expectations. Please know that our team is diligently working on these improvements to ensure a more enhanced and enjoyable experience for our guests. We appreciate your understanding and are excited to unveil our renovated offerings, hoping for the chance to offer you an improved and delightful stay in the future.

8/10 - 좋아요

Rebecca

2023년 12월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 18일
Dear guest,Thank you for the 8-point rating. As we continue to renovate our hotel and deliver on an even better guest experience, hopefully you will return and be able to experience our enhanced hotel.

2/10 - 너무 별로예요

Aaron

출장 여행
별로예요: 숙박 시설 상태 및 시설
There were several hotels from which to choose but I chose the Hilton because I wanted to make sure I was comfortable. To my surprise, there was no hot water! When I called the front desk, they asked if I wanted them to send an engineer to my room. I explained that I knew how a sink and shower worked and did not need help, only hot water. When I checked out, the clerk admitted to me that this was a problem. They did refund part of my stay, but I would have rather had a hot shower. If they knew the problem existed, they should not have checked in guests until it was fixed. I expected more from the Hilton!
2023년 11월에 1박 숙박함
답변 제공: gm 님, 2023년 12월 18일
Dera Guest,Thank you for sharing your feedback regarding the hot water disruption during our renovations. We sincerely apologize for any inconvenience caused and want to assure you that steps are being taken to prevent similar occurrences. Your input is invaluable as we eagerly anticipate introducing a renewed and enhanced experience for our guests. We'd love the opportunity to welcome you back and showcase the improvements firsthand as we strive to elevate your stay to new heights.