바(숙박 시설 내)
예약 가능 여부 확인

머큐어 헤이독 호텔 여행 후기

3.5 out of 5
머큐어 헤이독 호텔
Penny Lane, Haydock, St Helens, England

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 715개 이용 후기 중 289개" "
평점 8 - 좋아요. 715개 이용 후기 중 196개" "
평점 6 - 괜찮아요. 715개 이용 후기 중 107개" "
평점 4 - 별로예요. 715개 이용 후기 중 56개" "
평점 2 - 너무 별로예요. 715개 이용 후기 중 67개" "

8.0/10

청결 상태

8.2/10

직원 및 서비스

8.0/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

6/10 - 괜찮아요

Matthew

연인과의 여행
좋아요: 직원 및 서비스
Window didn’t open. Hair in the bath
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 - 훌륭해요

Andrew

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We arrived late in the evening with a young child, the check in process was simple and we were in our room in no time at all. The hotel was very clean, and extremely quiet over night given how busy the hotel was. The staff at breakfast were attentive and very friendly, overall a lovely stay, and I'd highly recommend
2024년 4월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 - 좋아요

Marion

연인과의 여행
Stayed here twice & always been most enjoyable this time though rather annoying as children were running about corridor til late on first night other than that fine
2024년 3월에 3박 숙박함
답변 제공: GM 님, 2024년 4월 8일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

Annette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very polite amd helpful staff
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 - 좋아요

Annemarie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a friendly hotel near hydock park which was great location
2024년 3월에 2박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 - 괜찮아요

Andrew

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
Room smelt of stale urine. Pint of lime and soda £6!!!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

2/10 - 너무 별로예요

Fran

가족 여행
좋아요: 숙박 시설 상태 및 시설
Hotel rooms freezing.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 - 좋아요

Patricia 님, Birmingham

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely clean property - nice bar area - and free parking!
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 - 괜찮아요

Erin

가족 여행
Some staff I encountered were friendly while others were not. When we bought treats we had to wait for the front desk staff to return, and it seemed their either hate their job, or we were an inconvenience to them. It’s also strange that children under the age of 16 have to be accompanied IN the pool. It was upsetting that my son couldn’t use the pool because I couldn’t go in the water.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 4월 1일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 - 훌륭해요

Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel will definitely be staying again.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 13일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

Lucy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a great base for an event nearby. It was clean and tidy, quiet and friendly. Has its own restaurant and plenty of places to eat nearby. We enjoyed our stay.
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 10일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: GM 님, 2024년 3월 7일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

Kenneth

2024년 2월에 2박 숙박함
답변 제공: GM 님, 2024년 3월 21일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 - 좋아요

Jason

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice visit
2024년 2월에 1박 숙박함
답변 제공: GM 님, 2024년 2월 19일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

Phil

단체 여행
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 23일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

Nicky

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent hotel, perfect in every way
Loved this hotel. Little Gem
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 22일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 - 괜찮아요

Geoff

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Comfortable hotel.
Comfortable hotel, with friendly and helpful staff. BUT.... Unhappy that they charged £100 to my debit card on arrival, and then the full cost of the stay on departure as well. I wasn't told that the £100 would take 5 days to be refunded, until I rang after seeing both charges on my bank statement. Not happy with this, and will be unlikely to stay again.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 17일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

6/10 - 괜찮아요

Paul

2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 14일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 - 좋아요

ROBIN

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Business Trip
Nice business stay
2024년 1월에 1박 숙박함
답변 제공: Gm 님, 2024년 1월 14일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 - 괜찮아요

Keith

출장 여행
좋아요: 객실의 편안함
Business stay
Good stay for the money. Room needed some attention? No shower gel in room, requested but did not arrive..Probably will not return.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been fully investigated. I appreciate you sharing your concerns, and I hope that you will allow us to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스
Hotel very convenient and good standard. Staff very helpful. Room was fine just the bathroom very dated..overall good stay
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

Kirsty

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel
Amazing hotel. Great sized room, lovely facilities, some amazing little touches. Staff were very helpful and friendly. Have already booked to stay again.
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 9일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was amazing. The hotel was outstanding The Amenities in house fantastic. Will be staying again definitely. Breakfast was fabulous.
2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 3일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 - 괜찮아요

jessica

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 3일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 - 훌륭해요

Anthony

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2024년 1월 3일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

grahame

2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 21일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

4/10 - 별로예요

Harry

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Be aware of this hotels games.
Stayed here over Christmas from the 24th to the 27th 1st night went down to the bar for a single whisky this came to £12 came down Later for single whisky and a pint came to £12.01 so watch for this, my booking was also with breakfast which i had everyday except from the last day as they said i wasnt on the breakfast list knowing fine well i was, they were just wanting more money, my dad stayed over on the 25th to the 27th his room was 231 and ceiling in bathroom half falling down plus they tried the breakfast trick with him too. Saying he wasnt on the list even though he payed extra to get breakfast.
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 30일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 - 좋아요

Jennifer

2023년 12월에 2박 숙박함
답변 제공: Gm 님, 2023년 12월 30일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 - 좋아요

Wayne

2023년 12월에 2박 숙박함
답변 제공: GM 님, 2024년 1월 31일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

2/10 - 너무 별로예요

David

Over busy and very noisy. You could have told us when we booked!
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 23일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

8/10 - 좋아요

nick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 23일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

Alban

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Another great stay
Brilliant staff
2023년 12월에 3박 숙박함
답변 제공: GM 님, 2023년 12월 23일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 - 좋아요

Andrew

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 23일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 - 괜찮아요

James

단체 여행
There were footprints on the floor in the bathroom some of the lights didn’t work there was black lines in the water jug of the nespresso machine no bottle opener for the drinks in the mini fridge and no soap dispenser at bath level just next to the sink and high level showe
2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 8일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

2/10 - 너무 별로예요

Lee

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 8일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 - 훌륭해요

Morne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very happy with stay. Will come again.
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 - 좋아요

S

2023년 12월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 5일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

Marie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really liked the privalage room
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 29일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 - 좋아요

Richard

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 23일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

Zoe Samantha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 23일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 - 좋아요

Andrew

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 23일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 4/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

8/10 - 좋아요

Ian

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 8/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

RACHEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent!
Excellent! Loved it, couldn't have been better!
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

10/10 - 훌륭해요

Cammy

2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 12월 23일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 5/5 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

6/10 - 괜찮아요

Sian

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 13일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

6/10 - 괜찮아요

James

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
The restaurant wasn’t open it was just bar service only. One reason for booking this hotel was for the swimming pool, to relax after work. It closed earlier than advertised. The doors to the area were locked. Disappointing when it was supposed to be open for a further hour.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 7일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really good
An initial problem was very rapidly put right. I think it was Michelle on reception who quickly and effectively ensured we had an excellent stay.
2023년 11월에 2박 숙박함
답변 제공: GM 님, 2023년 11월 7일
Thank you for taking the time to review your stay with us at Mercure Haydock. I am delighted you enjoyed your stay and appreciate the 10/10 review. The team and I look forward to welcoming you back in the near future! Kind Regards Steven Hayes General Manager

2/10 - 너무 별로예요

Andy

Room phone was plugged in to a hole in the wall so obviously no chance of getting room service….although the handily placed telephone next to the toilet did ring reception!!….nobody answered as they didn’t when I tried to call earlier when I wanted some check in information, anyway after walking for 10 mins to get back down to reception I was told by the one staff member that they had heard my call but they were too busy to answer it….3 people in the hotel lobby/bar were obviously demanding way to much attention, so I got redirected to the bar to order my room service and after the order was complete the staff member asked if I’d like to wait and take it back to my room myself (This is room service btw) or would I like it delivered to my room!!! Erm well could you deliver it please? If it’s not too much trouble? 😂 But got to say apart from the service being a bit dire the pillows in the room were even worse! As was the mattress….probs best saving your £ and sleep on the car park….which btw after paying for your room you’ll get charged £10 for!!!
2023년 10월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 7일
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Haydock Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that all your feedback has been taken on board and your comments have been full investigated. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steven Hayes General Manager