booked a standerd room,upon arivall requested room overlooking mersey .staff said one not available,we explained about our interest in the local area,s history,staff informed us if one became available they would contact us.we retired to our room thinking that would be end of it,however shortly later we recieved a call informing us a junior sweat faceing mersey had just become available,at no extra charge,we were amazed,it was truly fantastic,and made our 2 day stay magical,well done radison blu.
Lovely hotel I was travelling with 4 young children and my husband. The staff were excellent with the children and even gave them a bear called Jack to look after overnight which they loved doing. The room was stunning the only negitive was the jucuzzi when the jets was turned on the water became dirty with black bits floating in the water. When I told a member of staff when we checking out the next day she apologised for this. I didn’t expect to here anything more however, I received an email from management offering a very good discount on my next stay and also informing me of what action they were taking to resolve this issue. I must say I was very impressed with this hotel, it’s staff and it’s level of customer service. The location is brilliant if u want to go walking round the town or out for the night.