Hayes, London hotel rooms at the Best Western

"Nice breakfast "

"We stayed in a double room, assuming would still be similar to hotel quality even though A&O took over from Hilton. The check-in process was a nightmare, queues were long and understaffed. The room itself was completely lacking in any facilities: pillows were useless and collapses as soon as you put your head on (so ended up being flat), there were no extra pillows / bedding in cupboard, no phone to call reception to ask for anything, no iron (even though old iron holder from Hilton days), no safe, extremely noisy bathroom fan and all round was pretty cold / lacking in insulation in the bathroom. Would not stay again."

"We didn't have breakfast, had a drink in the bar "

"Excellent breakfast with wide selection, staff courteous and helpful. Loved location near. River and tower"

"We really loved the location and view .. they upgraded my room aswell .. highly recommend this hotel "

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"Great staff and very cool bar on the roof."

"Great room, excellent staff especially the guys in the cocktail bar. Brilliant location for central London"