객실 내 금고, 책상, 암막 커튼, 다리미/다리미판

페어필드 인 & 스위트 바이 메리어트 헬레나 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 478개 이용 후기 중 243개" "
평점 8 - 좋아요. 478개 이용 후기 중 158개" "
평점 6 - 괜찮아요. 478개 이용 후기 중 43개" "
평점 4 - 별로예요. 478개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 478개 이용 후기 중 11개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Clifton 님, Grand Junction

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was pleasant and clean.
2024년 3월에 4박 숙박함

10/10 - 훌륭해요

Heather

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager was super friendly and approachable. The hot breakfast items were tasty and abundant. The beds clean and comfy.
2024년 3월에 1박 숙박함
답변 제공: James 님, 2024년 3월 19일
Thank you for the review Heather. We look forward to seeing you on your next stay! Have a great day.

10/10 - 훌륭해요

Douglas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay
2024년 3월에 1박 숙박함

4/10 - 별로예요

Tyler

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
No water pressure, jumped to hot to cold, picture are not accurate. The hotel is dated
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Sonia

가족 여행
별로예요: 숙박 시설 상태 및 시설
NO HOT WATER!!!
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Gary 님, Havre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, nice pool and hot tub. Very good breakfast. Great place to stay!
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

LaDawna

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was very helpful and courteous and the rooms were clean and comfortable.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Shawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Justin

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Stuff was very nice. But not happy that the pool and out tub was out of service, due to a broken water line and didn't say anything about it on the site before booking. Plus there was black water coming out of the sink.
2024년 1월에 1박 숙박함

8/10 - 좋아요

Karen

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

4/10 - 별로예요

Jamie 님, Gardnerville

2023년 12월에 1박 숙박함
답변 제공: Melody 님, 2023년 12월 30일
Hi Jamie,I apologize that your stay was less than perfect. Your feedback is valuable to us and we would love to hear how to improve. If you'd like to call the hotel and ask for the manager, I could go over your stay and see what happened. Thank you for your time and business. We hope to hear back soon to sort this out.

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We needed an inexpensive hotel that had nice beds and sheets. We weren’t disappointed!
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Sterling

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

RONALD 님, Bonners Ferry

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great for our purpose. Restaurant was walking distance. Continental breakfast was good. All interactions with staff was hreat.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

JACKIE 님, DILLON

I had a medical situation and was unable to spend. I contacted the hotel. They would not cancel my reservation or let me change my reservation to another night. Then they billed me out $30 more that my reservation was for.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Lisa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very polite and helpful.
2023년 11월에 1박 숙박함
답변 제공: Melody 님, 2023년 11월 20일
Hi Lisa,Thank you for the kind words. It was a pleasure serving you. Hope to see you again soon.

8/10 - 좋아요

Ashley

2023년 10월에 1박 숙박함

8/10 - 좋아요

Ronald 님, Kalispell

출장 여행
Only 2 usb ports, both on same side of the bed. It’s an older hotel, nicely upgraded.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Foon

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service great stay
Great stay
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Pritpal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sherri 님, Atkinson

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely - clean, nice rooms and breakfast, great staff, convenient. Would happily stay there again.
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Em

좋아요: 직원 및 서비스, 객실의 편안함
People working there were very nice. The vanity light over the mirror was too dim and I couldnt see to put my makeup on. We always stay at a Marriot and the lighting everywhere else is great. The toilet was too low to the ground, perfect for kids though. The bathtub had mildew around it and the tub was very slow to drain, nothing worse then standing in water up to your ankles. We shared with the maintenance guy and he was very concerned and I am sure he fixed that. The beds were perfect and it was very quiet. The people working at the hotel were all so nice it made up for the other things.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid this hotel !!!
Very disappointed. The in-room Keurig coffee maker did not work. The front desk was notified but nothing was done. On the second day the TV broke down. Since this was a Saturday, the front desk said that it would not be repaired until Monday. I guess that if anything breaks it is just ignored. There are better hotels in the area with a more attentive staff and a better system to repair things.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Jolene

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff. Was greeted everytime we walked on the door. Rooms were clean. Hotel is clean. Just a nice place overall.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Pao-Yi

2023년 8월에 1박 숙박함

4/10 - 별로예요

Maria

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked the room to use the pool while driving from one park to another. The pool felt like an ice bath! Needless to say we didn’t use it. We were told that there was something wrong with it. The manager let us know that it met health code standards. Unfortunately for my kid they could not use the pool due to it be too cold. Also, the overall cleanliness of the hallways was poor. There was a used Q-tip on the floor. The front desk person was very nice checking in. Overall not worth the price.
2023년 8월에 1박 숙박함

4/10 - 별로예요

Sierra

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함

10/10 - 훌륭해요

Bryan

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

J

2023년 7월에 2박 숙박함

6/10 - 괜찮아요

Robert

좋아요: 직원 및 서비스
Horrible breakfast
2023년 7월에 1박 숙박함

6/10 - 괜찮아요

Hannah

좋아요: 직원 및 서비스
Our AC unit did not work and our sink wouldn’t drain. overall just seemed like attention to detail was lacking
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Aggie

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Darla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thanks hotels.com
We called the hotel and they said they were all booked so we booked that same hotel on hotels.com. Thanks hotels.com Check in was smooth and we had a good nights sleep
2023년 7월에 1박 숙박함

10/10 - 훌륭해요

William

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was spacious and quiet
2023년 7월에 1박 숙박함

8/10 - 좋아요

Doron

2023년 6월에 1박 숙박함

8/10 - 좋아요

Roseann

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was extremely nice and accommodating. Unfortunately the wifi was down, and had been for weeks. This made checking in a much longer process. There were problems with our room keys, and the staff had to come up and issue new ones.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

Eugene T

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 6월에 6박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Marie 님, Calgary

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We checked in at 5. Right away told the pool and hot tub out of order. Would we be getting a discount? Abruptly told NO because we reserved through a 3rd party. This is not the first time this has happened. So we are not going to use Expedia anymore as the hotels use it as their excuse for anything. They had plenty of time to email us to inform about the lack of facilities. And the outrageous cost!!! $290 for one night. Helena is a two horse cowboy town, not New York City. The 5 or 6 larger chains who had reasonable rates around $150/night have gotten together and are now charging $250-350 per night using inflation and the pandemic as their excuse. Add on another $25-50 to have refundable. And the basic rooms have not changed… 2 queen beds and a tv. Well in the bathroom they have rolled up the bathtub safety pad and tied a ribbon around it. Whoopie! Maybe they are serving caviar for breakfast Helena is the only quite isolated midway point from Canada to Salt Lake City. There are a few very low budget hotels here but they are really terrible. Solution….there are alternate routes from Canada to Las Vegas and we are tired of being held hostage by these greedy Helena hotels. And PS no cookies as advertised. All gone when we checked in although only 2 cars in parking lot. Attendant say he/she was just about cook some more. Never saw anymore.
2023년 5월에 1박 숙박함

8/10 - 좋아요

Lonny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing fancy
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Melissa

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Bao Xian 님, Edmonton

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is very friendly. Very welcoming with cookies and coffee and tea. Some of the amenities were not available such as hot tub/pool but that is not a big issue. 3rd floor ice machine was down, the staff was friendly to let us know the 2nd floor ice machine is available. Overall, i enjoyed my stay and would stay again!
2023년 4월에 1박 숙박함

8/10 - 좋아요

Michael

2023년 4월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

4/10 - 별로예요

Jayne

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 3월에 1박 숙박함

8/10 - 좋아요

Nichelle

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A nights stay in Helena, MT
The gal that checked us in was very friendly. One of my coworkers that checked in with me, her lights in the bathroom were not working, but maintenance got that fixed within 10 minutes. My room had a nasal breath right strip stuck to the bathroom floor and the trash was left in under the sink, other than that the room was clean and comfy.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Would Stay Again
Friendly staff that were very accommodating. Rooms were clean and comfortable.
2023년 1월에 1박 숙박함
답변 제공: GM 님, 2023년 2월 1일
Hi AmandaThank you for your review we hope to see you next time you are in town.

4/10 - 별로예요

Kinsey

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room wasn’t fully cleaned, clothing from whoever stayed at the room before was in there and garbage under the hide a bed. Pool closed before time due to “maintenance” and wasn’t going to reopen until the day after we left. TV’s barely worked and would not change to any other channel other than the Marriott main screen. Overall not a good stay at all!
답변 제공: GM 님, 2023년 2월 1일
Hi Kinsey,I am sorry that your experience was not up to our standards and I extend my apologies. I have spoken with our head housekeeper to ensure that this does not happen in the future. The pool and hot tub issue was beyond our control the chemical delivery was delayed a month and I felt that our only recourse was to shut down them down for our guest safety until we could get the chemicals in.I do hope that next time you are in the area you will think about staying with us.