“Friendliest staff I've ever encountered. Super Brian our concierge was great at balancing his daily checkins with us, and still allowing us enough space to relax and enjoy ourselves”
“Erica, sander and Justine were exceptional!! Great entertainment team. Love how there was a lot of activities throughout the day to keep yourself entertained while also relaxing. Food was okay, although the Tiera restaurant was 10/10. Buffet food for breakfast and lunch was some good. The property is absolutely beautiful!! Modern and clear which I love. The pools were amazing as well as the hot tubs. The alcohol was okay, not too strong for when you need it a good drink. Room was 10/10 beautiful...
“0/5 — I Would Not Recommend Serenade Adults Only
If I could give Serenade Adults Only zero stars, I would. Unfortunately, this resort was one of the most disappointing parts of our vacation. What was supposed to be a relaxing, elevated adults-only VIP experience ended up feeling unpleasant, inconvenient, and nowhere near the level of service we expected.
The biggest issue was the staff and overall customer service. Many staff members were rude, dismissive, inattentive, or simply seemed...
“This was my fifth time visiting this beautiful place with my husband, and once again, it did not disappoint! ❤️ This year was extra special because we brought our 18- and 20-year-old daughters along to celebrate his birthday.
From the moment you arrive, the service is exceptional. Everyone goes above and beyond to make you feel welcomed and taken care of.
A special shoutout to Ana at the front desk. She is absolutely lovely and truly a great human being. Her warmth and kindness made our...
“Room was clean overall, but the floors were noticeably dirty. The shower was also an issue — no matter what I did, water constantly flowed onto the bathroom floor.
Staff were mostly friendly and helpful, but several male employees repeatedly asked if I was traveling alone and made inquiries about my husband. As a woman traveling alone with a baby, I found this intrusive and uncomfortable.
The pool areas felt poorly organized. Lounge chairs were randomly placed throughout different areas, and...