Dear Mr/ Ms. KWANGMO ,Warmest greetings to Hotel Grand Saigon!Thank you for choosing Hotel Grand Saigon as your preferred accommodation/ and for spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all the best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in the coming time.Yours sincerely,

Dear Mr/ Ms. JongWoo,Warmest greetings to Hotel Grand Saigon!Thank you for choosing Hotel Grand Saigon as your preferred accommodation/ and for spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all the best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in the coming time.Yours sincerely,

Dear Mr/Ms. WON CHUL,We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back to Hotel Grand Saigon!Best regards,Hotel Management Board

Dear Mr/ Ms. IN KYOUNG, Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. Highly appreciate your guest's valuable rating for improving our service quality in order to bring fantastic satisfaction to you in the future.Yours sincerely,

Dear Mr/Mrs/Ms.We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team. At the same time, we thank you for sharing your concerns and it have been duly noted for future improvements.We hope to welcome you back at Hotel Grand Saigon!Best regards,

Dear Mr/ Ms. BYEONGMIN,Warmest greetings to Hotel Grand Saigon!Thank you for choosing Hotel Grand Saigon as your preferred accommodation/ and for spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all the best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in the coming time.Yours sincerely,Hotel Management Team

Dear Sir/ Madam,Warmest greetings to Hotel Grand Saigon!Thank you for choosing Hotel Grand Saigon as your preferred accommodation/ and for spending time to share your experience with us. It is indeed our great pleasure to receive a great review from you. Definitely, we will make more efforts thanks to your valuable comments as strong motivation in order to bring our guests all the best offers in the future.Once again, highly appreciate your sincere feedback and continually expect to serve you in the coming time.Yours sincerely,

Dear Mr/ Ms. Seung Hoon, Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. Highly appreciate your guest's valuable rating and feedback for improving our service quality in order to bring fantastic satisfaction to you in the future.Yours sincerely,

Dear Mr/ Ms. Eungjong,Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. Highly appreciate your guest's valuable rating and feedback for improving our service quality in order to bring the fantastic satisfaction for you in the future.Yours sincerely,

Dear Mr/Ms. Taeseok,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experience to all our guests.Once again, thank you for choosing our Hotel and we look forward to welcome you back at Hotel Grand Saigon in near future soon.Best regards,

Dear Mr/Ms. Yeonga,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guest, hearing good feedback from our guests will encourage greatly all of the staffs. At the same time, we thank you for sharing with your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments and look forward to welcoming you back to Hotel Grand Saigon. Dear Mr/Mrs/Ms. Sunil,Thank you for staying with Hotel Grand Saigon and for sharing your comments.From your response, we are glad to know that your stay was enjoyable and lovely. As we continually strive to deliver exceptional service to our guest, hearing good feedback from our guests will encourage greatly all of the staffs. At the same time, we thank you for sharing with your concerns and it have been duly noted for future improvements.Once again, thank you for your kind comments and look forward to welcoming you back to Hotel Grand Saigon. Best Regards,

Dear Mr/ Ms. Kookja,Warmest greetings from Hotel Grand Saigon and thank you for choosing Hotel Grand Saigon as your preferred accommodation and spending time to share your experience with us. Highly appreciate your guest's valuable feedback and we truly expect to receive much your sincere comments for improving our service quality in order to bring the fantastic satisfaction for you in the future.Yours sincerely, Hotel Management Board

Dear Mr/Ms. Younkyu,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experience to all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcome you back at Hotel Grand Saigon in near future soon.Kind regards,

Dear Our Valued Guest,We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team.We hope to welcome you back at Hotel Grand Saigon!Best regards,Hotel Management Board

Dear Heeyang,Thank you for staying with Hotel Grand Saigon and for sharing your comments.We are delighted to know that your overall experience was a great one and our service was able to meet your expectation. We will continually strive to better improve our service and facilities to deliver exceptional service and create memorable experience to all our guests.Once again, thank you for choosing Hotel Grand Saigon and we look forward to welcome you back at Hotel Grand Saigon in near future soon.Kind regards,

Dear Ki Sung, We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. We are thrilled that you were happy with the service and felt that no request was too much trouble. The staffs like to ensure our guests are happy and have everything they want during their time with us. We shall ensure that all of your kind comments and praise are passed on to the team. We hope to welcome you back at Hotel Grand Saigon! Best regards,

Dear Hyun Nam , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely,

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thank you for your feedback. We will be addressing your concerns.

Dear Our Valued First of all, it is my pleasure to read your comment, and understand your personal feeling with Hotel Grand Saigon. We appreciate your experience sharing, and staying with our hotel. Regard as the issues, we would like to apologize you because we could not give you the fantastic service as your expectation. We took it note, and shared your case to all relevant departments. Again, I hope that you could sympathy for us, and I look forward to say welcome you soon in our hotel. All the best wish for you!

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for the inconveniences we have caused you. In the meantime, we strive to clarify the problems as well as solutions available in order to prevent this problem from occurring again in the future. We deeply understand how important to be of your choice and we want to do the best we can. Again, we highly appreciate your feedback since it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

First of all, We would like thank you so much for staying with us. Our team and I felt so excited and happy when you could have the best experience with the nice room, and great view in our hotel. We believe that we gave you the positive views about the Vietnamese hotel industry, and the most beautiful part of Sai Gon river (as you saw from our hotel). We hope that we could see you, your family, and your friend as well in our hotel in the near future. All the best wishes for you! Sincerely, The Hotel Management Board

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest Thank you for choosing Hotel Grand Saigon and we really appreciate your kind response regarding your recent stay. We are very proud of our staff and it is always rewarding to receive such kind comments as yours. We constantly strive to exceed our guest’s expectations of service and it is satisfying to hear that these efforts are noticed. Regard as the issues, we would like to say apology to you sincerely. We took it note, and shared your case to all relevant departments. Again, we highly appreciate your feedback since it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Thank you for choosing Hotel Grand Saigon and sharing with us your kind comment. In term of the pathway challenging, we will pay attention to the problem with the wifi and try our best to improve it in the near future. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest , Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Our Valued Guest First of all, We would like thank you so much for staying with us. Our team and I felt so excited and happy when you could have the best experience with the nice room, and great view in our hotel. We believe that we gave you the positive views about the Vietnamese hotel industry, and the most beautiful part of Sai Gon river (as you saw from our hotel). I hope that we could see you, your family, and your friend as well in our hotel in the near future. Sincerely, The Hotel Management Board

Dear Our Valued Guest Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, The Hotel Management Board

Dear Mr. Hanbaek, Thank you for taking your valuable time to communicate to us why our service did not meet your expectations. Please accept our sincerest apology for the inconveniences we have caused you. In the meantime, we strive to clarify the problems as well as solutions available in order to prevent this problem from occurring again in the future. We deeply understand how important to be of your choice and we want to do the best we can. Again, we highly appreciate your feedback since it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, Lam Van Dat Front Office Manager

Dear Our Valued Guest, Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, Lam Van Dat Front Office Manager

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Thanks for staying with us. We appreciate your feedback!

Tuesday, 6th November 2018 Dear Mr/Mrs. Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, Lam Van Dat Front Office Manager

Friday, 2nd November 2018 Dear our Value Guest, Thank you for taking your valuable time to communicate to us why our hotel’s services made you pleased. Since you are one of our valued customers, your satisfaction is our top priority, always. In the meantime, we strive to find solutions available in order to make our services beyond your expectations. We deeply understand how important your time at our hotel is and we want to do the best we can. Our hotel guest is not allow smoke in the room. However there are some area where they can smoke such as in the garden on the 6th floor or in the sky lounge bar on the 20th floor. We will take care your comment for better services. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. With any business, like ours, words of mouth from our satisfied customers is the greatest advertising. We thank you and wish to be of service to you more times. Sincerely, Lam Van Dat Front Office Manager

Thank you very much. We look forward to welcoming you next time.