“The main areas of the hotel have clearly had a refurb and were nice. The room was very tired and need of TLC. It was not clean, the bathroom in particular was very dirty with dust, dirt and hair all over from previous occupants.
Bed was incredibly uncomfortable and room too warm but no means to cool.
The breakfast was good and staff lovely but sadly for £240 a night I expected better.
I wouldn’t stay again unless the cleanliness was addressed and beds upgraded.
Shame as with some basic...
“Went for a one night stay. Really close to Chester centre. Big rooms with big beds. The spa was relaxing and clean and the front desk staff were very helpful. We had a lovely stay”
“The room was basic but clean. Worked well as a base for our Chester Zoo trip to avoid a rush in the morning. The hotel is quite dated but that didn't bother us. Unfortunately we were placed next to a long term stay who we heard hitting/kicking his dog during the night. This was reported and we were told it would be handled correctly. This spoiled our stay as we couldn't settle after this worrying about the poor dog. Breakfast was okay. Staff were friendly, but didn't seem to be many of them to...
“The hotel is dated, the bathroom products are not elemis as per photos and the rooms are limited with old tvs.
Food was nice but £4.50 for diet coke is ridiculous.”