“The staff were friendly on arrival and willing to help with queries . The room was stifling hot the window wouldn’t stay open to its intended maximum opening and the fan was pretty useless . The room was small, and bathroom
Internal so that was unbearably hot .
We went to use the pool after checking opening times to be told no one could use it as there was glass in it . Breakfast was ok .”
“The hotel were it is situated is a perfect location for visiting chester etc. On arrival the staff at the reception desk were very polite ,welcoming and helpful. When going to the room the corridors were very squeaky to walk on. On entering the room again the floors in the room were also squeaky to walk on . Could hear the guests next door. The room was small not what i expected.The cleaniness of the room was appauling,liquid stains on the bathroom door,thick dust along the skirting boards in...
“The room was functional but definitely not spacious.
The shower extractor fan was not working, which the cleaning staff were clearly very aware of but no repair, causing the whole room to steam up badly.
There were NO 120/240volt 2 pin shaver/toothbrush plug sockets anywhere, only USB, poor.
We could see a nice quiet garden from our window but prohibited from using it, being reserved for sauna guests.
On our first night one of our guests starters didn't arrive until most others had finished...
“THE ROOM SMELLS OLD AND DIRTY, THE PILLOW HAD DIRT ON THEM DISGUSTING... THE DOOR DOESN'T WORK PROPERLY, TOOK US 5 MINUTES TO GET IT. HAD TO GO BACK TO RECEPTION AFTER A LONG TRAVEL AND WE WERE ALL TIRED.
THE JACUZZI DOESN'T WORK, BREAKFAST WAS COLD AND LIMITED. ALSO WHY IS BREAKFAST FROM 6-9 ? NOT GREAT ,AS THERE'S NO FLEXIBILITY.
I WOULD LIKE A FULL REFUND!”