세탁실

아메리카스 베스트 밸류 인 & 스위트 헬레나 여행 후기

2 out of 5

이용 후기

5.0
평점 10 - 훌륭해요. 569개 이용 후기 중 41개" "
평점 8 - 좋아요. 569개 이용 후기 중 94개" "
평점 6 - 괜찮아요. 569개 이용 후기 중 135개" "
평점 4 - 별로예요. 569개 이용 후기 중 116개" "
평점 2 - 너무 별로예요. 569개 이용 후기 중 183개" "

5.0/10

청결 상태

6.4/10

직원 및 서비스

4.4/10

편의 시설/서비스

4.8/10

숙박 시설 상태 및 시설

4.4/10

친환경

이용 후기

6/10 - 괜찮아요

Carlos

출장 여행
별로예요: 숙박 시설 상태 및 시설
The staff was very nice and the place is ok
2024년 4월에 9박 숙박함
답변 제공: Samit Hospitality 님, 2024년 5월 9일
Thank you for your feedback. We hote to see you again soon!

6/10 - 괜찮아요

Kervin

2024년 5월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 5월 9일
Thank you for your feedback.

8/10 - 좋아요

bart

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Easy to get to , priced affordable, great place to stay while on the road . Bed was comfortable and shower was clean
2024년 5월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 5월 6일
Thank you for your feedback. We hope to see you again soon.

8/10 - 좋아요

Pierre

Excellent location and easy access back to the interstate
2024년 4월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 4월 27일
Thank you for your feedback. We hope to see you again soon!

2/10 - 너무 별로예요

Kervin

별로예요: 직원 및 서비스
Es terrible la atención a los extranjeros no se si por razismo o por no están acostumbrados a uno
2024년 4월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 4월 23일
Thank you for your feedback.

8/10 - 좋아요

Kervin

2024년 4월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 4월 12일
Thank you for your feedback.

2/10 - 너무 별로예요

Kervin

별로예요: 청결 상태, 편의 시설/서비스
Tube una mala experiencia con la aplicación y no salía la reserva del hotel hasta que llame y me solucionaron
2024년 4월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 4월 9일
We apologize that you had issues with the booking company. We appreciate your business and hope that you do not face this issue again.

2/10 - 너무 별로예요

Lori

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Would never use Expedia to book room again. They sold a room that was not available. Hotel in poor shape. Indicated a pool which was an outdoor pool which clearly is not usable in March. Felt unsafe in the area as encountered many homeless and addicted people in lobby
2024년 3월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 4월 1일
We appreciate your feedback and apologize for the issues that you experienced. We are working hard to correct the issues.

2/10 - 너무 별로예요

Chrystal

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was cheap and they gave me a room on the ground floor. Other then that it was noy good.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2024년 3월 31일
Dear Chrystal,We are pleased that our rates were what you were looking for during your travels. However, we aim to meet all of your expectations. If you have suggestions on how we can improve, we would be most grateful for the feedback. Thank you for being our guest, and we hope to improve upon your perceptions during a future visit.

2/10 - 너무 별로예요

Chrystal

2024년 3월에 3박 숙박함
답변 제공: Samit Hospitality 님, 2024년 4월 23일
Thank you for your feedback.

10/10 - 훌륭해요

Kervin

출장 여행
좋아요: 청결 상태
Buena atención
2024년 3월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 3월 22일
Thank you for your feedback. We hope to see you again soon.

10/10 - 훌륭해요

Kervin

2024년 3월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 3월 13일
Thank you for your feedback. We hope to see you again soon!

10/10 - 훌륭해요

Edward

단체 여행, 연인과의 여행
좋아요: 숙박 시설 상태 및 시설
Nice spot just off I-15 exactly what we were looking for
2024년 3월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 3월 10일
Thank you for the feedback. We hope to see you again soon!

8/10 - 좋아요

Zbigniew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 3월 7일
Thank you for the review. We appreciate your feedback.

6/10 - 괜찮아요

Rebecca

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
LOTS OF POOP ! EVERYWHERE.
2024년 2월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 3월 4일
We apologize for the inconvenience and are working to resolve this issue. Thank you for you feedback.

10/10 - 훌륭해요

Jesus

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exelente
2024년 2월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 2월 29일
Thank you for the review and your feedback. We appreciate your business.

4/10 - 별로예요

Perry

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Basic cleaning wouldn't hurt
2024년 2월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 2월 12일
Thanks for the feedback. Our housekeepers work hard to keep the rooms as clean as possible, so we apologize that you felt the room wasn't to your standards.

2/10 - 너무 별로예요

Mark

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Heater and door safety latch were broken, funky smell, it was a long cold night.
2024년 2월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 2월 12일
We apologize that you didn't have a pleasant stay with us. We are currently working to replace the heater and correct the issues that you experienced and appreciate you feedback.

10/10 - 훌륭해요

jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Well taken care of and the staff is amazing with the people A
2024년 2월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2024년 2월 6일
We appreciate your feedback and hope to see you again in the future.

2/10 - 너무 별로예요

Ellen

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Sheets not clean - other people’s hair left in the sheets - bathrom not clean enough , dirt on floors
2023년 12월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 12월 14일
Dear Ellen,We value your feedback and rest assured your comments will be shared with our housekeeping team. Please know that we have high standards when preparing our rooms between each guest. We will determine what may have occurred in your room to ensure it is not a shared experience in the future. The next time you are in the area, we hope you will consider staying with us again and seeing how we have improved.

10/10 - 훌륭해요

Remo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Covers the essentials for an overnight stay. 👍
2023년 11월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 24일
We're so glad you had a pleasant stay with us. We hope to se you again soon. Thanks for the review.

6/10 - 괜찮아요

Vance

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 24일
Thanks for your feedback.

4/10 - 별로예요

Robert

2023년 11월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thank you for your feedback.

10/10 - 훌륭해요

tina

좋아요: 청결 상태
Alarm for sound proving.
2023년 10월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thank you for your feedback.

4/10 - 별로예요

Yuliia

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thank you for your feedback.

6/10 - 괜찮아요

April

2023년 10월에 4박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thank you for your feedback.

8/10 - 좋아요

dale

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thank you for your feedback.

2/10 - 너무 별로예요

Daniel

별로예요: 직원 및 서비스
The lie about breakfast
2023년 10월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thank you for your feedback. We are trying to correct this issue.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Avoid this hotel
The tv in the room didn’t work. We moved to another room where the power shut off the whole night and we didn’t have working tv and fridge. The came back in the morning but the food was already spoiled. We also didn’t have wifi connection. The maintenance staff accused us of doing something wrong.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 6일
Thank you for your comments. We apologize for any response from our staff that did not meet your expectations and have passed along your feedback so we can better ensure a quality experience for all of our guests. In the future, we hope you'll consider giving us another chance to impress you.

6/10 - 괜찮아요

john daniel

2023년 9월에 2박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thank you for your feedback.

2/10 - 너무 별로예요

Denise

출장 여행, 반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Garbage in hallways garbage cans full dirty stairways dirty walls. exhaust fan in bathroom did not work lights in bed area made a weird high pitch sound broke down cars in parking lot
2023년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 1일
Dear Denise,It is disappointing to see that some aspects of your stay fell short of your expectations. We apologize, and all your comments will be reviewed by our team to ensure improvements are made. Guest feedback helps us focus our attention on the areas that matter most to travelers. Thank you, and we wish you safe travels ahead.

6/10 - 괜찮아요

Peggy

출장 여행
별로예요: 숙박 시설 상태 및 시설
I understand this property is in a state of renovations. From what I saw when I first drove in an improvement has been made from when it was a Motel 6. The grounds in general are cleaner but not as clean as they could be. The biggest issue is the large grass area that is being used as a place to exercise dogs. People are not cleaning up after their dog. Perhaps poop bags and a garbage container would help in this area. People are also using it as a dumping ground. As the rooms are being renovated, consider should be given to a complete renovation as opposed to bits and pieces of it. Socket covers and the shower in my room needed to be replaced. The floors also needed to be cleaned. With the new flooring that was in the room a sweep and mop would have taken care of the dirt that was on the floor. Staff was courteous. I will mention that the staff, at check in, did not ask if house keeping would be required or if I would be OK without it. I look forward to seeing the facility once all the renovations have been completed.
2023년 9월에 4박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thank you for your feedback. We are working on the issues that you mentioned. Hope you to see you again.

4/10 - 별로예요

martin

2023년 9월에 2박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thank you for your feedback.

8/10 - 좋아요

Darlene

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Only thing I would change is the dog area needed to be cleaned up. Otherwise everything was fine
2023년 9월에 3박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thanks for your feedback. This is an issue that we are trying to correct.

10/10 - 훌륭해요

Carla

The office staff treated me very well, they also informed me that the hotel was under construction
2023년 9월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thanks for your feedback. We're glad you had a pleasant stay with us.

6/10 - 괜찮아요

cynthia

좋아요: 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thank you for your feedback.

2/10 - 너무 별로예요

Jiri

2023년 9월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 11월 13일
Thank you for your feedback.

2/10 - 너무 별로예요

deric d

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
By far the worst hotel I’ve ever stayed at. It smelled horrible and the AC unit looked like it had never been cleaned and There was no shower pressure. Will not be staying there again.
2023년 9월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 18일
Dear Deric,Our team knows the importance of a comfortable stay, and we regret that the AC in your room and the odor impacted your visit. We apologize and know that our staff will address these issues so that it is not a shared experience going forward. Thank you for reaching out, and we wish you safe travels ahead.

2/10 - 너무 별로예요

Eileen

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was disgusting toilet was not bolted down rug torn bedding torn dirty walls it was just horrible
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 16일
Dear Eileen,Feedback from our valued guests is welcomed and appreciated. Our team will use your comments to review our accommodations and ensure they are ready for future guests. We apologize that this was your experience. The next time your travels bring you this way, we hope to welcome you back and show you all the ways we have improved.

2/10 - 너무 별로예요

wayne

가족 여행
좋아요: 직원 및 서비스
good location live in tenates upstairs were noisy all night long all three nights
2023년 9월에 3박 숙박함
답변 제공: Samit Hospitality 님, 2023년 9월 12일
I'm sorry that you didn't have a pleasant stay with us.

2/10 - 너무 별로예요

Jayesh

좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smoky Smelling,
2023년 9월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 9월 10일
We're sorry that you didn't have a pleasant stay with us. We are working to correct the issues that you encountered.

2/10 - 너무 별로예요

Elizabeth

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room had not been cleaned from the previous guest. The sheets were dirty, there was garbage all over, food in the fridge, no clean towels, and the toilet was disgusting. The window has "nails" and a piece of wood to keep it from opening too far. The a/c unit did not produce cool air (unfortunate on this hot summer evening). Additionally, the tv continuously froze for 10-30 seconds at a time. There were drug deals in the parking lot, and we watched other guests smoke a crack pipe in their vehicle. The garbage outside was out of control--litter everywhere, overflowing trash cans, cigarette butts, etc. NOT worth any money you might think you're saving.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 4일
Dear Elizabeth,It is disappointing to see that your stay was not the typical experience at our hotel, and we apologize for anything that was less than perfect. Our team will review them in detail and make any necessary improvements. If there is ever a concern about safety, our team is happy to share the many measures we have in place to ensure a secure environment. Your feedback is appreciated, and we wish you well on your future travels.

2/10 - 너무 별로예요

Sharline

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 9월 10일
Thanks for your feedback.

2/10 - 너무 별로예요

john

2023년 8월에 2박 숙박함
답변 제공: Samit Hospitality 님, 2023년 9월 10일
Thanks for your feedback.

2/10 - 너무 별로예요

daniel

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Old motel six do not go there
Motel was the old motel six.They do not tell you that booking online.Tv did not work bad screen at first it never went on until I called office for help parking was awful no room for larger vehicles.Hard to find motel
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 29일
We're sorry to hear that you didn't have a good time with us during your visit, and we apologize for any upkeep concerns or issues with our amenities. We'll keep your feedback in mind as we continue to make improvements. Please come back and join us again in the future.

2/10 - 너무 별로예요

Bob

2023년 8월에 1박 숙박함
답변 제공: Samit Hospitality 님, 2023년 9월 12일
I'm sorry that you didn't have a pleasant stay with us.

4/10 - 별로예요

Amber

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A long term resident motel
Room reeks of stale cigarette smoke, to the point my throat became sore. (I had asked for non smoking). Burn holes in both of the comforters and a bunch of blue stains on one. Front door had been kicked in and was extremely loose in the door jam. Walls were filthy in the bathroom, flies everywhere. We kept killing them but then more would show up. Open hole where there should be an additional switch on the bathroom light switch. Sign out front with the rate was lower than what I paid. It was clear that this was a motel that is mostly used for long term visitors/working visitors vs short term/vacation. Door that connects to other room was missing part of the latch. The only positive I can say, was that the actual bed sheets were clean and we never really heard anyone else.
Sign out front with significantly lower rate,
One of many flies to visit us.
Another fly, as well as stains on the wall.
Burn holes and stains on comforter.
2023년 8월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 4일
Dear Amber,Though we are grateful you chose us to host your stay, we regret that you didn't have the visit you expected and deserved. What you have described does not convey the high-quality standards we strive to uphold, and we are sincerely sorry about the inconveniences you encountered with our accommodations. Cleanliness is one of our top priorities and will be discussed thoroughly as we make the appropriate changes. Thank you for bringing your concerns to our attention, and we hope you consider staying with us again in the future for a better visit.

2/10 - 너무 별로예요

Lindsey

가족 여행
별로예요: 편의 시설/서비스
We didn’t stay and would like our money back.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 4일
Dear Lindsey,Thank you for reaching out. Please know that as you booked through a third-party site, all refund requests must be processed through the site you booked with. We encourage you to reach out to Expedia if you haven't done so already. We appreciate you for sharing, and we wish you happier travels ahead.

2/10 - 너무 별로예요

Anitra

연인과의 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nasty. Cigarette butts all over the parking lot. Room smelled like marijuana and then cigarette smoke. Laundry room was next to ours and was going past midnight. Extremely loud. Burns in furniture. Drapes were filthy. We almost left it was so gross
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 23일
Dear Anitra,We appreciate you sharing your thoughts with us. It is disheartening to read that we were unable to meet all of your expectations. We understand that noise can keep one from a good night's sleep, and we apologize. Our guests are encouraged to reach out to the front desk for any concerns that may arise immediately. Regardless, we will be sure to share your experience with our team for review and improvement as we strive to make sure the next guest has an even better experience. Please consider booking with us in the future so we can show you a better stay.

2/10 - 너무 별로예요

Kuan-Chen

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very dangerous area and dirty, old room.
2023년 8월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 8월 21일
We strive to provide our valued guests with clean, comfortable accommodations. However, we regret you felt otherwise on this occasion. Please know that the safety and comfort of guests remain our top priority, and we will share your concerns with the respective teams as we make the appropriate changes and improvements. Please consider returning in the future for a better experience.