더블룸, 더블침대 2개 | 책상, 무료 유아용 침대, 간이 침대, 무료 WiFi

수퍼 8 바이 윈덤 메이즈빌 켄터키 여행 후기

2 out of 5

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 299개 이용 후기 중 76개" "
평점 8 - 좋아요. 299개 이용 후기 중 88개" "
평점 6 - 괜찮아요. 299개 이용 후기 중 58개" "
평점 4 - 별로예요. 299개 이용 후기 중 41개" "
평점 2 - 너무 별로예요. 299개 이용 후기 중 36개" "

7.2/10

청결 상태

8.0/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.2/10

친환경

이용 후기

10/10 - 훌륭해요

Barbara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beds were very comfortable
2024년 3월에 1박 숙박함
답변 제공: Sara 님, 2024년 3월 26일
Hello Barbara,Thank you for sending us a review regarding your experience at our hotel. We are thrilled to hear that our bed was comfortable to your satisfaction.We value your patronage and look forward to welcoming you back.Warm Regards!Sara DrammehGuest Relations Associate

10/10 - 훌륭해요

Lewis

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great staff. Very helpful. Michelle Nelly and Haley were all very very nice and helpful. We would stay here again in a heartbeat
2024년 3월에 1박 숙박함
답변 제공: Sara 님, 2024년 3월 18일
Hello Lewis,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your stay and that our staff, particularly Michelle, Nelly, and Haley, were able to provide you with exceptional service. We will make sure to pass along your kind words to them, as I'm sure they will be delighted to hear your feedback. We hope to have the pleasure of welcoming you back to our property soon!Warm Regards!Sara DrammehGuest Relations Associate

6/10 - 괜찮아요

Billy

2024년 3월에 2박 숙박함
답변 제공: Sara 님, 2024년 3월 13일
Hello Billy,Thank you for staying with us at Super 8 Maysville, we value your patronage. If you experienced any dissatisfaction during your stay, please feel free to let us know, it will be our pleasure to make it right. Satisfying our guests is our priority.Warm Regards!Sara DrammehGuest Relations Associate

2/10 - 너무 별로예요

Shelby

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was super dirty
2024년 2월에 2박 숙박함
답변 제공: Sara 님, 2024년 3월 9일
Hello Shelby,Thank you for sending us a review regarding your recent stay at Super 8 by Wyndham Maysville. We are deeply saddened to hear that your room wasn't clean enough to your expectations.We take guest feedback seriously. I will follow up with the housekeepers to ensure rooms are thoroughly clean before guest arrival.We hope you consider staying with us so we can have the chance to properly host you in the future.Warm Regards!Sara DrammehGuest Relations Associate

8/10 - 좋아요

Angela

연인과의 여행
It is a decent place for decent prices.
2024년 3월에 1박 숙박함
답변 제공: Sara 님, 2024년 3월 4일
Hello Angela,Thank you for your review! We appreciate your feedback and are glad to hear that you found our place to be decent, especially for the prices offered. Providing good value for our guests is important to us, and we're happy to know that you found our accommodations satisfactory. If there are any specific areas where you feel we could improve to make your experience even better next time, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back in the future.Warm Regards!Sara DrammehGuest Relations Associate

4/10 - 별로예요

Destiney

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태
The beds are comfy and the rooms are spacious. That's the positive. Now for the rest. I expect some level of bugs at hotels. I did not expect cockroaches to be so comfortable coming out with the lights on. The bathtub and sink didn't drain well. The room was barely cleaned before we arrived - the hair in the bathtub and the hair accessories we didn't own were clues - but then wasn't cleaned during our stay. I had to request fresh towels at the front desk. The halls and lobby smell strongly of cigarettes in spite of the no smoking signs posted. I do not have high expectations of cheap hotels. The bar was on the ground and they did not clear it.
2024년 2월에 2박 숙박함
답변 제공: Sara 님, 2024년 2월 26일
Hello Destiney,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had during your stay. It's disheartening to hear about the cleanliness issues and the presence of insects in your room. This is certainly not the standard of service we aim to provide.Please know that we take your comments seriously, and we have addressed them with our housekeeping and maintenance teams to ensure that such issues are promptly rectified. Additionally, we apologize for the inconvenience regarding the fresh towels and the cleanliness of the common areas.Your feedback is invaluable to us as we strive to improve our services, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a much-improved experience.Warm regards,Sara DrammehGuest Relations Associate

4/10 - 별로예요

Akconda

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
답변 제공: Sara 님, 2024년 1월 10일
Hello, Thank you for sending us a brief review. Your review is important to us.On behalf of the management, I would like to apologize for the inconvenience caused while staying with us.I have noted your concerns and forwarded them to the management, rest assured the issues will be addressed.We hope you consider staying with us again so we can have another chance to provide you with a superior experience.Regards!Sara Drammeh.Guest Relations Specialist

8/10 - 좋아요

Hazel

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Floors havent been swept, bathrom is dirty, hair in bathtub, mirror dirty, only 1 washcloth, tv screen filthy. Only good thing is bed is clean and comfortable
2024년 1월에 1박 숙박함
답변 제공: Sara 님, 2024년 1월 8일
Hello, Thank you for choosing to stay with us. We are glad we acknowledge the comfy of our beds.However, we deeply apologize that our hotel didn't meet your standard regarding hygiene. Your concern has been noted, our hotel doesn't joke with issues regarding hygiene. Rest assured that the matter will be looked into and addressed immediately.We hope you visit us again soon so that we can have chance to provide you with superior experience.Best Regards!Sara Drammeh.Guest Relations Specialist

10/10 - 훌륭해요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Phatima 님, 2023년 12월 21일
Hello Jeff,Thank you so much for your fantastic 10/10 review! We are thrilled to hear that your stay with us exceeded expectations. Your positive feedback is greatly appreciated and motivates our team to continue providing excellent service. Your satisfaction is our priority, and we look forward to welcoming you back for another outstanding experience in the future.Safe travels, and thank you for choosing us!Best regards,

8/10 - 좋아요

Fredrick

별로예요: 직원 및 서비스
2023년 11월에 1박 숙박함
답변 제공: Phatima 님, 2023년 12월 21일
Hello Fredrick,Thank you for taking the time to share your feedback with us and for your 8/10 review. We appreciate your honesty and are pleased to learn that your overall experience was positive. Your insights are valuable as we strive to enhance our services and provide an even better experience for our guests.We look forward to the opportunity to welcome you back and ensure your next stay with us is even more enjoyable.Best regards,

10/10 - 훌륭해요

Bridgett

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I enjoyed spending the night at this hotel.
2023년 11월에 1박 숙박함
답변 제공: Phatima 님, 2023년 12월 21일
Hello Bridgett,Thank you so much for your outstanding 5/5 review! We are thrilled to hear that your experience with us met or exceeded your expectations. Your satisfaction is our utmost priority, and we look forward to the pleasure of welcoming you back for another exceptional stay in the future.Safe travels, and thank you for choosing us!Best regards,

2/10 - 너무 별로예요

Akconda

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
2023년 11월에 6박 숙박함
답변 제공: Phatima 님, 2023년 12월 21일
Hello Akconda,We sincerely apologize that your experience did not meet your expectations, as reflected in your 1/5 review. Your feedback is important to us, and we would appreciate more details about the specific issues you encountered during your stay. We are committed to making amends and ensuring that your concerns are addressed appropriately.Thank you for bringing your feedback to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,

2/10 - 너무 별로예요

Angela

단체 여행
There was insulation hanging in around the window and no screen. I saw bugs
2023년 11월에 2박 숙박함
답변 제공: Phatima 님, 2023년 11월 22일
Hello Angela,We sincerely apologize for the issues you encountered during your stay, and we appreciate you bringing them to our attention. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short in providing a pleasant and bug-free environment.We appreciate your understanding and the opportunity to improve based on your feedback. We hope to have the chance to welcome you back in the future for a more positive experience.Best regards,

6/10 - 괜찮아요

Ana

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
When we arrived, our room wasn't ready. The beds weren't made or cleaned up. So we got assigned to another room that was.
2023년 10월에 2박 숙박함
답변 제공: Phatima 님, 2023년 11월 22일
Hello Ana,We sincerely apologize for the inconvenience you experienced upon arrival. It's disheartening to hear that your initial room wasn't ready and didn't meet our cleanliness standards.We appreciate your understanding in accepting an alternative room, and we want to assure you that we are investigating the lapse in service that led to this issue.We appreciate your patience and the opportunity to address this matter. We hope to have the chance to welcome you back in the future for a much-improved stay.Best regards,

8/10 - 좋아요

Larry

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was okay except. The bathroom room tub faucet needs replaced can’t change from shower to tub bath . The microwave needs replaced. Can smell something electrical burning when you try an use it
2023년 11월에 2박 숙박함
답변 제공: Phatima 님, 2023년 11월 16일
Hello Larry,Thank you for taking the time to share your feedback regarding your recent stay with us.We're glad to hear that overall, your experience was satisfactory. However, we apologize for the inconvenience you encountered with the bathroom tub faucet and the microwave in your room.Rest assured, we have taken note of these issues and will promptly address them to ensure they are fixed.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,

10/10 - 훌륭해요

Jennifer A

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice comfortable bed. Heat was on when we got to the room. That was awesome. The water was hot. Room was clean. Very quiet. Not much of a breakfast.
2023년 11월에 1박 숙박함
답변 제공: Phatima 님, 2023년 11월 16일
Hello Jennifer,Thank you for sharing your feedback about your recent stay with us.We're delighted to hear that you enjoyed the comfortable bed and that the room amenities, such as the heat and hot water, met your expectations. Providing a cozy and pleasant environment for our guests is always our aim.We apologize if the breakfast fell short of your expectations. We're grateful for your stay with us and hope to have the pleasure of welcoming you back for another enjoyable stay.Warm regards,

10/10 - 훌륭해요

Brittany

2023년 10월에 3박 숙박함
답변 제공: Phatima 님, 2023년 11월 16일
Hello Brittany,Thank you so much for your glowing 5/5 review!We're thrilled to hear that your stay with us was exceptional and met all your expectations.Thank you for choosing our hotel, and we can't wait to welcome you back for another fantastic stay whenever your travels bring you our way again.Warm regards,

10/10 - 훌륭해요

Eileen

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for our needs. Close to the festival we were set up at. Will stay there again. Basic breakfast was perfect.
답변 제공: Phatima. 님, 2023년 10월 24일
Hello Eileen,Thank you for sharing your positive experience!\ We're glad to hear that our hotel was convenient for your needs and that you enjoyed the breakfast. We look forward to welcoming you back in the future.Regards,

2/10 - 너무 별로예요

anna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Mold infested smelled of mold !wont refund money!
2023년 10월에 2박 숙박함
답변 제공: EB. 님, 2023년 10월 12일
Dear Anna,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Regards!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not really well taken care of.
The place was loud and not really clean.
2023년 9월에 1박 숙박함
답변 제공: EB. 님, 2023년 10월 12일
Hello,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Regards!

2/10 - 너무 별로예요

Kristy

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
After seeing the property and the smell of must and seeing mold we cancelled our reservation. The outside might be updated if that is what you call but nothing else is. We cancelled our reservation and stayed at the Hamption Inn in Mayesville, Ky and it was wonderful! We actually stayed a total of 8 nights there and paid more per night but it was well worth it and can't say enough good things about the Hampton. I would not recoomend the Super 8 for anyone.
2023년 9월에 3박 숙박함
답변 제공: Phatima 님, 2023년 10월 2일
Hello Kristy,Thank you for sharing your experience and decision to cancel your reservation at the Super 8.We apologize that you didn't like it at our hotel, this is usually not our standard.We will be more than happy if you give us another chance to offer you a great service.Thank you.Regards,

10/10 - 훌륭해요

Kitty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Phatima 님, 2023년 9월 22일
Hello Kitty,Thank you for your excellent rating! We're delighted to hear that you had a wonderful experience during your stayWe look forward to welcoming you back if you choose to stay with us again. Safe travels!Regards

8/10 - 좋아요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great service, the air conditioning may make the room musty and humid...
2023년 9월에 2박 숙박함
답변 제공: Phatima 님, 2023년 9월 22일
Hello Stephanie,Thank you for your feedback! We're glad to hear that you received great service during your stay. However, we apologize for any inconvenience caused by the air conditioning. We'll take your comments into consideration to improve the guest experience. We appreciate your input and hope to welcome you back in the future for an even better stay.Regards,

6/10 - 괜찮아요

jack

단체 여행
좋아요: 청결 상태
Bathroom needed work
2023년 9월에 1박 숙박함
답변 제공: Phatima 님, 2023년 9월 22일
Hello Jack,Thank you for your feedback. We apologize if the bathroom in your room needs work. Your comments are valuable to us, and we'll make sure to address this issue to ensure a more pleasant stay for our guests in the future. We appreciate your input and hope you'll consider staying with us again in the future.Regards,

6/10 - 괜찮아요

Cheryl

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
As soon as I walked into the property all you could smell was weed. Not sure if it cbd smell or what but it was very strong. I know most people smoke it and that’s fine and all but the entryway of the property as soon as we had walked ???? The lady at the desk was very nice and did help us in anyway we had asked , which wasn’t much. Other that that I have no complaints at all.
2023년 9월에 2박 숙박함
답변 제공: Phatima 님, 2023년 9월 8일
Hello Cheryl,Thank you for sharing your feedback about your recent stay at our property. We appreciate your comments and value your perspective.We apologize for any inconvenience you experienced due to the odor you encountered upon entering the property. We take such concerns seriously and will address this matter to ensure that all our guests have a comfortable and pleasant stay.We hope you'll consider staying with us again in the future, and we'll strive to make your next visit even more enjoyable. Thank you for choosing us and we appreciate your understanding as we work to address any concerns.Warm regards,

2/10 - 너무 별로예요

Gregory l

반려동물 동반 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It wasn’t clean and stunk really bad like mold! Didn’t even stay! Looked at it and the room and told the lady I was canceling reservations! Tried to get ahold of Expedia for a refund and they won’t answer me and charged my account 74.00 for canceling!! Very unhappy and dissatisfied and would not recommend unless u want to get sick from mold!
2023년 9월에 2박 숙박함
답변 제공: Phatima 님, 2023년 9월 5일
Hello Gregory,We apologize for the extremely unsatisfactory experience you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we deeply regret that we fell short of your expectations.We deeply regret the negative experience you had, and we hope that you will consider giving us another opportunity to provide you with a much-improved stay in the future.Thank you for bringing these issues to our attention, and we appreciate your understanding as we work to improve.Warm regards,

2/10 - 너무 별로예요

Justin 님, Redford

반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room smelled musty mold and cigarettes. The tv was broken, there were cigarette burns on the remote! It just felt damp and uncomfortable. They are working on the hotel, hope that works out good…but hopefully you don’t want to wake up at 6am on the weekend with construction noise upstairs. Lots of people complained about roaches, I didn’t see any so they have that going for them.
2023년 9월에 1박 숙박함
답변 제공: Phatima 님, 2023년 9월 4일
Hello Justin,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the issues you encountered during your visit. Your experience does not meet our usual standards, and we deeply regret any inconvenience this may have caused.Your feedback is invaluable as it helps us identify areas for improvement. We genuinely hope you will consider giving us another opportunity to provide you with a much-improved experience in the future. Thank you for choosing to stay with us, and we appreciate your understanding and patience.Warm regards,Regenerate

4/10 - 별로예요

Melissa

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
For a smoke free facility the furst thing that smacks you in the face when you walk in the lobby is the strong smoke smell. It was slightly less in the room but still there. A little unorganized. First two rooms we were assigned were occupied. They are trying to do some renovations. The paint and some of the furniture looked newer. They were in the process of refacing the outside
2023년 8월에 2박 숙박함
답변 제공: Phatima 님, 2023년 8월 24일
Hello Melissa,Thank you for taking the time to provide your feedback about your recent stay at our hotel.I apologize for the inconvenience you faced during your stay. The smoke smell in a smoke-free facility is concerning, and I assure you that we take this matter seriously.Your feedback is valuable to us, and we will use it to make the necessary improvements.We hope you might consider giving us another opportunity to provide you with a more enjoyable stay in the future.Best regards,

10/10 - 훌륭해요

Mervin

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
improve the cleanliness of the bathrooms. The rest everything excellent
2023년 8월에 1박 숙박함
답변 제공: Phatima 님, 2023년 8월 29일
Hello Marvin,Thank you for your feedback and for highlighting the areas where we can improve. We're glad to hear that you found everything else to be excellent during your stay.We apologize for any shortcomings in the cleanliness of the bathrooms.Thank you for choosing our hotel, and we look forward to welcoming you back.Best regards,

8/10 - 좋아요

Ray Logan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Pleasantly surprised
I was surprised by the cleanliness of my room. The same Super 8 in our home town is full of meth heads. The price was fair, room clean, close to restaurants, just a good experience for me overall
2023년 8월에 1박 숙박함
답변 제공: Phatima 님, 2023년 8월 24일
Hello Ray,Thank you for sharing your positive feedback about your recent stay at our hotel. We're delighted to hear that you had a good experience overall and that you were pleasantly surprised by the cleanliness of your room.Thank you for your positive review, and we hope to have the pleasure of welcoming you back for another great stay in the future.Best regards,

2/10 - 너무 별로예요

Rhonda

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Phatima 님, 2023년 8월 24일
Hello Rhonda,Thank you for sharing your feedback with a rating of 2/10. We sincerely apologize for not meeting your expectations during your stay. If you're comfortable sharing more details about your experience, such as specific issues you encountered, it would be very helpful for us to understand and address your concerns.We hope to have the opportunity to make things right in the future and provide you with a more satisfactory experience.Best regards,

8/10 - 좋아요

Randal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good fast check in. Clean room.
2023년 7월에 1박 숙박함
답변 제공: EB 님, 2023년 8월 7일
Hello Randa,Thank you for your positive feedback! We're glad to hear that you had a good and fast check-in experience and that you found your room to be clean.We appreciate your choice to stay with us and your kind words. We look forward to welcoming you back in the future.Best regards,

10/10 - 훌륭해요

Carla

2023년 7월에 2박 숙박함
답변 제공: Carla 님, 2023년 8월 24일
Hello Carla,Thank you for taking the time to provide a 5/5 review of your recent stay at our hotel. We greatly appreciate your positive feedback and high rating.We're delighted to hear that you had an excellent experience during your stay.We're grateful for your choice to stay with us, and we're looking forward to welcoming you back for another exceptional stay in the future.Best regards,

2/10 - 너무 별로예요

Amanda

2023년 7월에 1박 숙박함
답변 제공: Phatima 님, 2023년 7월 28일
Hello Amanda,Thank you for sharing your feedback with us. We apologize for the disappointing experience you had during your stay, as reflected in your 1/5 review.Your satisfaction is of the utmost importance to us, and we deeply regret that we fell short of meeting your expectations.We apologize for any inconvenience caused, and we hope to have the opportunity to make amends and provide you with a much-improved stay in the future.Best regards,

8/10 - 좋아요

Debra

좋아요: 청결 상태, 직원 및 서비스
Older, but clean, with comfortable mattresses. FD very friendly and helpful. Would stay here again.
2023년 7월에 1박 숙박함
답변 제공: Phatima 님, 2023년 7월 8일
Hello Debra,Thank you for taking the time to share your feedback and leave us a positive review! We appreciate your kind comments.We're glad to hear that you found our hotel to be older but clean and that you enjoyed the comfort of our mattresses. Your comfort and satisfaction are important to us, and we strive to provide a comfortable and clean environment for our guests. We value your feedback and appreciate your support.Best regards,

4/10 - 별로예요

Erica Marie

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
very smoky for a place that had posted on the front desk, a 'smoke free facility' - took me back to the late 80's in cigarette smell and decor
2023년 7월에 1박 숙박함
답변 제공: Phatima 님, 2023년 7월 5일
Hello Erica,Thank you for providing feedback on your recent stay with us. We apologize for any inconvenience or discomfort you experienced due to the presence of smoke in our facility.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a better experience in the future.Best regards,

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stay was great except for key cards stopped working twice while we were there
2023년 6월에 2박 숙박함
답변 제공: Phatima 님, 2023년 7월 4일
Hello Elizabeth,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that overall, you had a great experience. However, we sincerely apologize for the inconvenience you faced with your key cards not working on two occasions.Once again, we apologize for the inconvenience you experienced, and we appreciate your valuable feedback. Best regards,

8/10 - 좋아요

Laura R

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Phatima 님, 2023년 7월 4일
Hello Laura,Thank you for taking the time to share your feedback and for providing us with your 8/10 review. We sincerely appreciate your honest evaluation of your experience, highlighting both the positive aspects and areas where we can improve. We value your patronage and recommendation, and we look forward to the opportunity to serve you again. Warm regards,

10/10 - 훌륭해요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was a nice place.
2023년 6월에 1박 숙박함
답변 제공: Phatima 님, 2023년 6월 26일
Hello Greg,Thank you so much for taking the time to share your exceptional 10/10 review with us. We are absolutely thrilled to hear that our product/service exceeded your expectations and left such a positive impression on you.Thank you once again.Regards,

6/10 - 괜찮아요

William

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Cheap old out dated
Out dated rough shape base boards hanging from walls in bathroom and tub full of hair
2023년 6월에 1박 숙박함
답변 제공: EB 님, 2023년 6월 26일
Hello William,We sincerely apologize for the condition of the room you stayed in during your recent visit. It is unacceptable that the baseboards were in rough shape and hanging from the walls, and we deeply regret the inconvenience this caused. Furthermore, we apologize for the cleanliness issue you encountered in the bathroom, specifically the tub being full of hair. We understand how important cleanliness is, and we take full responsibility for failing to meet our own standards in this regard.Once again, please accept our sincerest apologies for the condition of the room. We hope you will reconsider and give us another chance to provide you with the exceptional experience you deserve.Best regards,

2/10 - 너무 별로예요

Chas

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I checked in, went to my room sat down on the bed and seen a roach crawl up the wall to the ceiling. Immediately grabbed my son and my belongings and went straight to the front desk. Requested a refund didn’t get one. Was told to contact Expedia for my refund and that the desk clerk would accept the call from Expedia and accept the refund changes for me. Several days later still no refund and Expedia has not been able to contact the desk clerk. The only way I could reach anyone was via expedias virtual chat. Very upset by the conditions of the room and even more upset that I wasted $70 on a room that had roaches crawling on the ceilings/ walls. I also have video evidence of said roach/ roaches.
2023년 5월에 1박 숙박함
답변 제공: EB 님, 2023년 6월 26일
Hello Chas,We sincerely apologize for the extremely unpleasant experience you had during your stay at our establishment. We understand the distress and frustration that encountering a roach in your room can cause, and we deeply regret that we failed to provide you with a clean and pest-free environment.We value your feedback and want to ensure that we make amends for the inconveniences you faced.We hope you will consider giving us another opportunity in the future to provide you with the exceptional experience you deserve.Best regards,

10/10 - 훌륭해요

Stevie

2023년 6월에 2박 숙박함
답변 제공: EB 님, 2023년 6월 26일
Hello Stevie,We appreciate your positive review! It's great to hear that you had a fantastic experience during your stay. We strive to provide excellent service and ensure our guests have a memorable time.Thank you for taking the time to share your feedback and for choosing our establishment. We look forward to welcoming you back in the future for another outstanding stay!Regards,

8/10 - 좋아요

Gina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: EB 님, 2023년 6월 26일
Hello Gina,Thank you for your review, and we appreciate your feedback! We're pleased to hear that you had a positive experience during your stay, resulting in an 8/10 rating. We're always striving to improve and provide the best possible experience for our guests. If there are any areas where you feel we could have done better or any specific suggestions you have, please don't hesitate to let us know. Thank you for choosing our establishment, and we look forward to welcoming you back!Regards,

6/10 - 괜찮아요

Darius

별로예요: 숙박 시설 상태 및 시설
답변 제공: Phatima. 님, 2023년 6월 1일
Hello Darius,Thank you for providing a review with a rating of 3/5. It indicates that your stay had both positive and negative aspects, resulting in a somewhat average experience overall.Your feedback is valuable as it provides insights for both the hotel management and future travelers.Thank you for sharing your review.Regards.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2023년 5월에 1박 숙박함
답변 제공: Phatima 님, 2023년 6월 1일
Hello,Thank you for providing a review with a rating of 6/10. It suggests that your stay had some positive aspects but also significant room for improvement.Your feedback is valuable as it provides insights for both the hotel management and future travelers. It helps the management identify areas that require attention and allows potential guests to make informed decisions.Thank you for sharing your review.Regards,

8/10 - 좋아요

LARRY 님, TUCSON

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient to restaurants and markets! Easy to find and quiet! Check in was easy and professional!
2023년 5월에 1박 숙박함
답변 제공: Phatima 님, 2023년 6월 1일
Hello Larry,Thank you for providing a review of your stay! It's great to hear that you had positive experiences in several aspects of your stay.Convenience to restaurants and markets is always a plus, as it allows for easy access to dining options and shopping. Being able to find these amenities easily can greatly enhance the overall experience.Additionally, a smooth and professional check-in process is important for a hassle-free start to your stay. It's great to hear that your check-in experience was easy and handled professionally.Thank you for sharing your positive feedback! Your review will serve as a helpful recommendation for other travelers looking for similar qualities in their accommodation.

8/10 - 좋아요

Myrtle

2023년 5월에 1박 숙박함
답변 제공: Phatima 님, 2023년 6월 1일
Hello Myrtle,Thank you for providing a review with a rating of 8/10. It suggests that your stay had several positive aspects, although there may have been some areas that could be improved upon.Your feedback is valuable as it provides insights for both the hotel management and future travelers.Thank you for sharing your review, and I hope that any areas for improvement are addressed to enhance the experience for future guests.Regards,

8/10 - 좋아요

Lauren

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Ok
Meh. It was a room and not too expensive.
2023년 5월에 1박 숙박함
답변 제공: Phatima. 님, 2023년 6월 1일
Hello Lauren,Thank you for sharing your feedback. It sounds like your experience was somewhat average and didn't leave a strong impression. It's understandable that if the room was just average and the price was reasonable, your overall sentiment may be a bit indifferent.Thank you again for sharing your feedback, and I hope your future stays meet or exceed your expectations.Regards,

8/10 - 좋아요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This is a perfectly fine, very inexpensive place to spend the night.
2023년 5월에 1박 숙박함
답변 제공: Phatima 님, 2023년 5월 25일
Hello Mathew,Thank you for the review. If you believe that the place is perfectly fine and suitable for an inexpensive overnight stay, I'm glad to hear that you found it acceptable. We strive to provide comfortable accommodations at an affordable price, and we appreciate your feedback. Thank you for choosing our establishment, and we hope you have a pleasant and comfortable stay.Regards,

8/10 - 좋아요

Stacy

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Could not use the shower the temperature would not regulate, microwave wouldn’t work with the wall outlet had to reply into another outlet and the comforter appeared dirty, stains and burn holes
2023년 5월에 1박 숙박함
답변 제공: Phatima 님, 2023년 5월 25일
Hello Stacy,I apologize for the inconveniences you experienced during your stay. It's regrettable that the shower temperature was difficult to regulate and that the microwave didn't work with the wall outlet. We understand the importance of these amenities and their proper functionality.We appreciate your feedback and the opportunity to improve. Your comfort and satisfaction are important to us, and we will take the necessary steps to rectify these issues. Thank you for bringing them to our attention, and we hope to have the chance to make it up to you in the future.Regards,