로비

아메리카스 베스트 밸류 인 & 스위트 오로빌 여행 후기

2 out of 5

이용 후기

6.6
평점 10 - 훌륭해요. 325개 이용 후기 중 48개" "
평점 8 - 좋아요. 325개 이용 후기 중 104개" "
평점 6 - 괜찮아요. 325개 이용 후기 중 80개" "
평점 4 - 별로예요. 325개 이용 후기 중 54개" "
평점 2 - 너무 별로예요. 325개 이용 후기 중 39개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

5.2/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

5.8/10

친환경

이용 후기

2/10 - 너무 별로예요

PATTY

출장 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will not recommend this property! The room smelled like cigarette smoke, the smell was horrendous. I don’t know what was worse the smell or the roaches… Stay away from this place!!
2024년 4월에 1박 숙박함

4/10 - 별로예요

Emily

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Treyvin

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스
2024년 1월에 4박 숙박함

2/10 - 너무 별로예요

Teresa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Charles

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The floor had not been swept, the bathroom sink was dirty, THEY TURNED THE HOT WATER OFF THROUGH THE NIGHT, bring your own soap because what is supplied with the room is not enough to wash your hands with, the room photos did not match what they show online. On top of all that the area is over run with homeless people.
2023년 12월에 3박 숙박함
답변 제공: Guest Relations 님, 2024년 1월 2일
Dear Charles,Hosting you was a pleasure. However, we apologize that your room was not as expected. We do our best to accommodate all our guests, and with third-party reservations, room types are subject to change based on availability. Nonetheless, we will discuss how we can ensure a better overall experience for our guests going forward. Thank you for your feedback. Safe travels, and we hope to welcome you back the next time you are back this way.

8/10 - 좋아요

Mark

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Rafael

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stores and restaurants next to the hotel.
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Blaine

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
O
2023년 11월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 11월 30일
Dear Blaine,Based on your rating, we may have some work to do. Our team will work diligently to improve, and we apologize for not meeting your expectations. Please know that specific feedback serves us best to ensure we can focus our attention on the right areas. Thank you for choosing to stay with us, and we wish you well on your future travels.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved the ig bath tub
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

James

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

4/10 - 별로예요

Ken

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was not as advertised no continental breakfast very outdated and not clean. Owners showing no pride of property.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 30일
Dear Ken,Thank you for your feedback. Our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure we're always putting our best foot forward and presenting our property, accommodations, and all we offer in the best light. It is our hope to welcome you back someday for an experience that is nothing short of comfortable and exceptional.

2/10 - 너무 별로예요

Emily

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Roaches
We had multiple roaches in our room. It was very unsettling. I won’t be staying here again due to overall cleanliness.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Ed

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Jaclyn

2023년 11월에 1박 숙박함

4/10 - 별로예요

Phouthone

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The fire alarm detector keep beeping it was low on batteries. I woke up. Can’t go back to sleep. We left 4:00 in the morning.
2023년 11월에 1박 숙박함
답변 제공: General Manager 님, 2023년 11월 10일
We're sorry to hear that you didn't have a good experience with us, and we apologize for any issues with the smoke detector. Our maintenance team will be sure to look into your comments further and make changes where necessary. Thank you, and we hope you will give us another chance soon.

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함

4/10 - 별로예요

Kathie

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Old, poor amenities, terrible mattress. Way too much money for the rough conditions.
2023년 10월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 10월 31일
Dear Kathie,We're sorry to hear about any upkeep concerns during your visit. This is never the experience we want our guests to have, and we'll be sure to discuss your comments internally. Please consider giving us another chance soon.

10/10 - 훌륭해요

Rafael

단체 여행, 출장 여행
Got 3 rooms for the crew and one with blood stains on bathroom door Another room with no tv.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Rafael

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Great service at the front desk. The young lady was friendly,
2023년 10월에 1박 숙박함

8/10 - 좋아요

SANDRA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

4/10 - 별로예요

Bernard

별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom was terrible! Barely enough room to sit on the toilet, extremely cramped. Shower was horrible also. Water low pressure and was fluctuating burning hot to ice cold. No middle temperature was possible. Bathroom door paint was grimey. Noisy neighbors in next unit until 2am. No receipt wth amount when checking out.
2023년 9월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 9월 7일
Dear Bernard,We are very sorry for any way in which our accommodations failed to meet your needs. Guest feedback is our primary catalyst for effective change, and we will use yours to seize all opportunities for improvement. As your travels continue, we wish you well.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
We checked in and the room had lots of flies my girlfriend stepped on a piece of glass the front desk clerk gave us a different room that had a loose toilet that leaked water and the tile floors were very dirty
2023년 7월에 1박 숙박함

8/10 - 좋아요

Erin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

4/10 - 별로예요

Valerie

출장 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함

8/10 - 좋아요

Cierra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Shawn

2023년 5월에 2박 숙박함

6/10 - 괜찮아요

Stanley

2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Laurie

2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Sarah

2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 5월에 1박 숙박함

4/10 - 별로예요

Robert

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was disgusting, Only had hand towels.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Guy

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room was not clean, and not in great shape. There were bugs in the shower, which alternated between scalding and freezing with little warning. Th tv had one channel that constantly locked up and froze. Barely got any sleep in the not very comfortable bed due to my neighbors yelling and slamming doors at 3-4 am. Very bad experience overall.
2023년 5월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 5월 25일
Dear Guy,We sincerely apologize that your time with us failed to meet your expectations. Your feedback means the world to us, and we will use it to help us improve our accommodations. Thank you for sharing your feedback, and we wish you well.

8/10 - 좋아요

Lori

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Big room. Pet friendly
The bed was a little hard, and need one more blanket on the bed. No breakfast at all, that was disappointing. The website said they had breakfast. Pet friendly which is a big plus. Huge room.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Hsiang--Ling

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Julie

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We did not like anything about this property. It was nasty, noisy, dirty, had much to be desired. Very disappointed and would like our money back. The first time I used expedia and was very dissatisfied
2023년 4월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 4월 30일
Dear Julie,It is upsetting to hear this, as we work hard to impress. Nevertheless, thank you for letting us know what was not to your satisfaction during your stay. Your feedback will enable our team to seize all opportunities for improvement. We wish you well as your travels continue.

6/10 - 괜찮아요

Shih-Ming

단체 여행
별로예요: 청결 상태
A bit dirty and run down
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Carrie Suchy

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The front desk staff were nice but the neighborhood was not safe and it didn't feel safe to stay there. We left as soon as we woke up. The room smelled of mildew, there was water damage and a hole in the wall in the bathroom. It was very disappointing, used to stay here every year and it was not like this.
2023년 4월에 1박 숙박함

2/10 - 너무 별로예요

Michael

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was black mold covering the bathroom I have pictures
2023년 4월에 1박 숙박함
답변 제공: General Manager 님, 2023년 4월 13일
Dear Michael,We're sorry to hear about any lack of cleanliness during your visit, as this is never our intention. We'll be sure to have our housekeeping team look into all your comments further and make changes where necessary. Thank you, and we hope you'll join us again at some point soon.

2/10 - 너무 별로예요

Diana

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
key to the room did not work
2023년 3월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 3월 23일
Dear Diana,We are sorry to learn that you were having issues with your room's key. In the future, please bring such matters to our attention while you're still here so we can address them at that time. Thank you for taking a moment to share your thoughts, and we wish you well.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태
Our only available option with dogs
The first room we got smelled, had a broken lock, and people screaming at each other about killing each other and calling the police. So we moved to the other side of the complex. This room smelled much better and felt cleaner. But these rooms have 3 neighbors, one on each side and one at the back. About 7/8pm the room next to us and the room that shared the back wall and adjoining wall got tenants that we really loud and yelling profanities at each other. The room behind us was up until 4:15am. But besides being a little rough, the hotel allows dogs for free and has a grass patch outside the rooms designated to dogs. The hotel is in a good central location. I would only recommend staying here if you want a cheap room, have pets, and no other options.
2023년 3월에 1박 숙박함

4/10 - 별로예요

Alana

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The first room I was given (smoking) had no ashtray. Then I called the desk asking how to use the remote as it was not working and was told "it's self explainable" which I felt she was speaking to me as an idiot. Then when the tv was actually not working I asked for a different room which I got. Not pleased with my stay!
2023년 2월에 1박 숙박함
답변 제공: Guest Relations 님, 2023년 3월 1일
Dear Alana,Thank you for reaching out, though we're saddened that you didn't have the exceptional visit we strive to provide our valued guests. We appreciate you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. In the future, we hope you consider returning for a better experience.

2/10 - 너무 별로예요

Brittany

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I checked into our room that had just been cleaned to find a drug Needle and syringe with stuff still inside and a cockroach on the wall. We took video and photos of the issue and let the front desk know we had evidence and proof of this.
2023년 1월에 2박 숙박함
답변 제공: Guest Relations 님, 2023년 2월 6일
Dear Brittany,Thank you for reaching out, though we're distressed to learn about the experience you've described. We assure you that the safety and comfort of our guests are our top priorities, and we regret that you felt otherwise on this occasion. Although we undergo regular pest control procedures, we will conduct a complete evaluation to determine where we may have fallen short during your stay. Our team is committed to positive change, so we will reflect upon your concerns and work together to address them. We will also ensure that we're always putting our best foot forward and presenting our property in the best light. It is our hope to welcome you back someday for an experience that is nothing short of five stars.

8/10 - 좋아요

Kevin

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
My stay was good. The woman at the counte4r started out rude, but eased up and was nice after we talked a little.
2023년 1월에 1박 숙박함

10/10 - 훌륭해요

Yvonne

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fun
Very comfortable. Had small fridge, micro, coffee pot single serve.
2023년 1월에 2박 숙박함

6/10 - 괜찮아요

Mary

반려동물 동반 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This property only has the basic necessities, very out dated but one of the only pet friendly places in the area.
2023년 1월에 2박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 1박 숙박함

6/10 - 괜찮아요

Richard 님, wakefield

2/10 - 너무 별로예요

Andrea

4/10 - 별로예요

leta

반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom not cleaned good enough, window curtains torn ,walls were dirty, some weird people haning around,bedspreads we're old
2022년 12월에 3박 숙박함
답변 제공: Guest Relations 님, 2022년 12월 16일
Dear Leta,In reading your review, it is clear that we failed to meet your needs and our own standards, and for that, we apologize. Our housekeeping team has been informed of your concerns and will follow up immediately, addressing all oversights. We will also determine how to make our atmosphere more comfortable and inviting. Thank you for your candid feedback.