4 개의 야외 수영장, 10:00 ~ 18:00 오픈, 수영장 파라솔, 일광욕 의자

H10 플라야 멜로네라스 팔라세 여행 후기

5 out of 5
H10 플라야 멜로네라스 팔라세
Calle Mar Caspio, 5, San Bartolome de Tirajana, Gran Canaria

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 730개 이용 후기 중 406개" "
평점 8 - 좋아요. 730개 이용 후기 중 234개" "
평점 6 - 괜찮아요. 730개 이용 후기 중 58개" "
평점 4 - 별로예요. 730개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 730개 이용 후기 중 15개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

9.0/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Susan 님, Farnham

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel in a lovely setting. Lots to do if you want it - or easy just to relax!
2024년 2월에 7박 숙박함
답변 제공: Equipo Directivo H10 Playa Meloneras Palace***** 님, 2024년 2월 28일
Dear Susan,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found our setting to be lovely. It's fantastic to know that you appreciated the variety of activities available for those seeking adventure as well as the serene atmosphere perfect for relaxation.We strive to provide our guests with a memorable experience, whether they're seeking excitement or simply looking to unwind. Your positive comments are truly appreciated and serve as encouragement for our team.We hope to have the pleasure of welcoming you back for another fantastic stay in the near future.Warm regards,Equipo DirectivoH10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Guillermo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 10박 숙박함
답변 제공: Equipo Directivo H10 Playa Meloneras Palace***** 님, 2023년 12월 10일
Estimado Guillermo,¡qué fantástico saber que su experiencia fue de 10 puntos! Agradecemos sinceramente su valoración y comentarios positivos. Nuestro equipo se esfuerza al máximo para asegurarse de que cada huésped disfrute de una estancia excepcional. Esperamos tener el placer de recibirle nuevamente en un futuro cercano para ofrecerle otra experiencia inolvidable.Un saludo,Equipo DirectivoH10 Playa Meloneras Palace*****

10/10 - 훌륭해요

ARS

2023년 11월에 1박 숙박함
답변 제공: Equipo Directivo H10 Playa Meloneras Palace***** 님, 2024년 2월 1일
¡Muchas gracias por Su generoso comentario, ARS! ¡Valoramos su apoyo y nos alegra saber que su experiencia fue excelente!Le esperamos de nuevo.Un saludo,Equipo DirectivoH10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Christian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles top
2023년 10월에 7박 숙박함
답변 제공: Silvia H. Equipo Directivo H10 Playa Meloneras Pal 님, 2023년 10월 30일
Vielen Dank für Ihre Wertschätzung und Ihre Worte, Christian! Es ist eine Freude zu wissen, dass Sie Ihren Aufenthalt genossen haben und wir hoffen, dass wir die Gelegenheit haben, Sie wieder zu begrüßen.Mit freundlichen GrüßenSilvia H.Equipo DirectivoH10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Katja

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hyvä hotelli
Hieno hotelli, hyvä ruoka ja olosuhteet sekä puitteet kunnossa. Ainoa miinus, vastaanoton työntekijät eivät tervehdi asiakkaita, pieni asia mutta vaikuttaa kokonaisuutena asiakaskokemukseen.
2023년 10월에 6박 숙박함
답변 제공: Kathleen L. Equipo Directivo H10 Playa Meloneras 님, 2023년 10월 22일
Rakas Katja,Kiitos ystävällisistä sanoistasi hotellistamme, ruoasta ja kaikista tiloistamme. Olemme iloisia kuullessamme, että teillä oli hieno kokemus vierailunne aikana. Haluamme kuitenkin esittää vilpittömät pahoittelumme siitä, että vastaanoton henkilökunta ei tervehtinyt teitä odotetulla tavalla. Arvostamme todella palautettasi, sillä se auttaa meitä parantamaan palveluitamme ja varmistamaan, että jokainen vieras saa lämpimän ja viihtyisän kokemuksen heti saapumisestaan lähtien.Voitte olla varmoja, että käsittelemme tätä asiaa vastaanottotiimimme kanssa varmistaaksemme, että kaikki tulevat vieraat toivotetaan tervetulleiksi ystävällisesti ja vieraanvaraisesti. Tyytyväisyytesi on meille äärimmäisen tärkeää, ja arvostamme mielipiteitäsi.Toivomme, että saamme toivottaa teidät tervetulleeksi takaisin tulevaisuudessa ja tarjota teille entistäkin miellyttävämmän oleskelun. Kiitos, että valitsitte hotellimme, ja odotamme innolla, että saamme palvella teitä uudelleen.Lämpimät terveiset,

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Traumurlaub im Traumhotel - besonders der Pool mit Meerblick war einfach fantastisch. 😍⭐️⭐️⭐️⭐️⭐️
2023년 10월에 7박 숙박함
답변 제공: Kathleen L. Equipo Directivo H10 Playa Meloneras 님, 2023년 10월 20일
Lieber Steven,vielen Dank für Ihre wunderbare Rückmeldung zu Ihrem Traumurlaub in unserem Traumhotel! Wir freuen uns außerordentlich, dass Sie sich bei uns so wohlgefühlt haben.Es ist großartig zu hören, dass Sie den Pool mit Meerblick besonders genossen haben. Dieser Ausblick ist in der Tat atemberaubend und schafft eine wirklich entspannende Atmosphäre, in der man die Seele baumeln lassen kann.Unser gesamtes Team arbeitet hart daran, sicherzustellen, dass unsere Gäste unvergessliche Erlebnisse bei uns haben, und Ihre positive Bewertung ist eine Bestätigung dafür. Wir hoffen, dass Sie auch die anderen Annehmlichkeiten unseres Hotels genießen konnten.Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüssen,

6/10 - 괜찮아요

Emilio

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
No ha sido una estancia de 5 estrellas
2023년 10월에 2박 숙박함
답변 제공: Equipo Directivo H10 Playa Meloneras Palace***** 님, 2023년 10월 16일
Estimado Emilio,lamentamos mucho saber que su estancia con nosotros no alcanzó sus expectativas y que no fue una experiencia de 5 estrellas. Valoramos la retroalimentación de nuestros huéspedes, ya que nos ayuda a identificar áreas en las que podemos mejorar y brindar un mejor servicio en el futuro.Entendemos que no haya tenido la oportunidad de expresar su descontento durante su estancia, y nos gustaría que nos brindara más detalles sobre los aspectos que no cumplieron con sus expectativas. Su opinión es fundamental para nosotros, ya que nos permite trabajar en áreas específicas para garantizar que futuros huéspedes tengan experiencias más satisfactorias.Agradecemos su elección de hospedarse con nosotros y esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro y superar sus expectativas.Atentamente,Silvia H.Equipo DirectivoH10 Playa Meloneras Palace*****

8/10 - 좋아요

Valeriy

2023년 9월에 8박 숙박함
답변 제공: Kathleen L. Equipo Directivo H10 Playa Meloneras 님, 2023년 10월 4일
Dear guest,Thank you for your valuation and for choosing our hotel.We hope to be able to welcome you soon again.Kind regards,

10/10 - 훌륭해요

Benedict

2023년 9월에 7박 숙박함
답변 제공: Silvia H. Equipo Directivo H10 Playa Meloneras Pal 님, 2023년 10월 14일
It's great to hear that Benedict left a positive review on Expedia and that your stay has been perfect.Thank you, we look forward to seeing you in the near future.Best regards,Silvia H.Equipo DirectivoH10 Playa Meloneras Palace*****

8/10 - 좋아요

MARIA VICTORIA

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 8월 23일
Estimada Maria Victoria, Gracias por su puntuación y nos alegra saber que su experiencia en nuestro hotel fue en su mayoría positiva. Nos complace haber cumplido en gran medida con sus expectativas y esperamos tener la oportunidad de recibirle nuevamente en otra ocasión.Reciba un cordial saludo, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

María Gladys

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Dentro del hotel todo funciona perfectamente y sobretodo destacó la amabilidad de los empleados.
2023년 8월에 2박 숙박함
답변 제공: Kathleen L. Equipo Directivo H10 Playa Meloneras 님, 2023년 8월 17일
Estimada señora Gladys,Nos complace mucho saber que su experiencia en nuestro hotel ha sido tan positiva y que todo ha funcionado perfectamente para usted. Apreciamos sus amables palabras sobre la amabilidad de nuestros empleados, ya que trabajamos arduamente para asegurarnos de que todos nuestros huéspedes se sientan bienvenidos y atendidos durante su estancia.Esperamos tener el placer de recibirlo nuevamente en un futuro cercano y continuar brindándole una experiencia inolvidable en nuestro hotel. Atentamente,

10/10 - 훌륭해요

María Begoña

좋아요: 청결 상태
2023년 7월에 2박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 7월 20일
Estimada María Begoña, Muchas gracias por dedicar unos minutos a evaluar su estancia en nuestro hotel. Estamos encantados de que su experiencia haya sido excelente. Nuestra prioridad es ofrecer la mejor calidad y atención a nuestros huéspedes, y es una satisfacción que haya disfrutado de nuestras instalaciones y servicios. Esperamos verle nuevamente pronto. Gracias por elegirnos y por su valoración. Reciba un cordial saludo, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 - 좋아요

Javiera

2023년 7월에 2박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 7월 29일
Estimada Javiera, Gracias por su valoración. Nos complace saber que su estancia en nuestro hotel fue en su mayoría positiva. Si tiene alguna sugerencia específica o algún comentario adicional, por favor no dude en compartirlo con nosotros. Valoramos y utilizaremos su opinión para seguir creciendo y ofrecerle una experiencia aún mejor en el futuro. Esperamos volver a verle pronto y que tenga una experiencia completamente satisfactoria la próxima vez. Gracias por elegirnos. Reciba un cordial saludo, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Ruben

2023년 7월에 1박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 7월 5일
Estimado Ruben, Muchas gracias por su excelente puntuación. Nos alegra saber que disfrutó de su experiencia en nuestro hotel y que cumplimos con sus expectativas. Nuestra prioridad es brindar un servicio excepcional y garantizar la satisfacción de nuestros clientes.Esperamos darle la bienvenida nuevamente en un próximo futuro y brindarle otra estancia memorable. Reciba un cordial saludo, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My stay
My stay was amazing overall. The resort is beautiful and the facilities and staff are great. The only things that could have been better was the food at the buffet (very underwhelmed, and the cocktail selection at the pool bars (I was really hoping for some frozen drink options with it being so hot).
2023년 6월에 4박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 7월 5일
Dear Michelle, Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that you had an amazing overall experience and found our resort beautiful with great facilities and staff. We regret that the food and cocktail selection did not live up to all your expectations. We appreciate your feedback and will take it into consideration as part of our ongoing commitment to improve our services. We look forward to the opportunity to welcome you back in the future and provide you with an even better experience. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

frederic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 5월 17일
Cher Frederic, Nous vous remercions d'avoir choisi notre hôtel et de nous avoir attribué une note de 10 sur 10. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous et que tout a été à la hauteur de vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche. Cordialement, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Kaitlyn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exceptionally clean throughout the entire property. Excellent staff all around. Food was great! As two young women travelling alone, we felt extremely safe both on and off the property.
2023년 5월에 6박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 5월 15일
Dear Kaitlyn, Thank you very much for your 5 star review and for choosing our hotel for your visit to Gran Canaria. We are delighted that you found our staff and cleanliness exceptional, the food great, and most importantly that you felt extremely safe. We are glad that we were able to provide you with such a pleasant experience and would be very happy to welcome you back again in the near future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 - 좋아요

Bjørn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 7박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 5월 8일
Dear Bjørn, We would like to thank you for staying with us and for taking the time to review your experience at our hotel. We are glad that you were able to enjoy your stay and that it lived up to your expectations. Thank you again for your visit and we would be delighted to welcome you back another time. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Claudia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
War super schöner Aufenthalt.Personal sehr freundlich und aufmerksam.Ganze Hotelanlage sehr gepflegt und sauber.Werde dieses Hotel wieder buchen.
2023년 4월에 5박 숙박함
답변 제공: Kathleen L. Equipo Directivo H10 Playa Meloneras 님, 2023년 4월 23일
Liebe Claudia, vielen Dank für Ihren Kommentar. Wir waren gerne Ihre Gastgeben und haben uns sehr über Ihre lobenden Worte gefreut. Wir freuen uns schon auf Ihren nächsten Aufenthalt.Mit freundlichen Grüssen

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hyggelig opphold på Meloneras!
Meget hyggelig opphold på H10 Meloneras. Flott beliggenhet ved havet og med utgang direkte til strandpromenaden hvor man kan spasere til Maspalomas. God mat og vennlig betjening. Rommet vårt var litt mørkt men meget rent. Eiendommen er meget bra vedlikeholdt. Store basseng og nok solsenger. Anbefales.
2023년 4월에 7박 숙박함
답변 제공: Silvia H Equipo Directivo H10 Playa Meloneras 님, 2023년 4월 14일
Dear Guest,thank you very much for sharing your experience at our hotel and we are very glad that you enjoyed your holiday so much. We always try to leave a good memory with our guests and we are delighted that this was also the case with you.We look forward to welcoming you again.Best regards,Silvia HEquipo DirectivoH10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Marie Viola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing hotel, all five star.Staff location food entertainment. I would definitely return here.
2023년 3월에 7박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 3월 29일
Dear Marie Viola, Thank you very much for choosing to stay with us for your visit to Gran Canaria. We are really pleased that everything was 5 star and that you found our hotel amazing. We appreciate that our staff, location, food and entertainment made for a lovely stay and that you have such fond memories. We would be delighted to welcome you back in the near future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

mickael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Personnel au top , vue magnifiques , le buffet etzit bon il faudrait juste trouver des repas plus epices de temps en temps ,
2023년 3월에 6박 숙박함
답변 제공: Silvia H Equipo Directivo H10 Playa Meloneras Pala 님, 2023년 3월 28일
Cher Mickael,merci beaucoup d'avoir partagé votre expérience dans notre hôtel sur Hoteles.com. Il est très satisfaisant de savoir que vous avez passé un agréable séjour et nous nous réjouissons de vous accueillir à nouveau.CordialementSilvia HEquipo DirectivoH10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Siv

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 3박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 3월 27일
Dear Siv, Thank you very much for rating your stay with us 10 out of 10. We are delighted that you thoroughly enjoyed your experience at the hotel and that we lived up to all your expectations. We look forward to welcoming you back on your next visit to Gran Canaria. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 - 좋아요

Donald Keith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 9박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 3월 25일
Dear Donald Keith, Thank you very much for taking the time to review your recent stay at our hotel. We are glad that you rated your experience positively and that we were able to provide you with a pleasant holiday. Thank you again for choosing our hotel and we would be more than happy to welcome you back. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 - 좋아요

Raymond Albert de

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Alles was oke ,niet speciaal voor een 5 sterren resort
2023년 1월에 8박 숙박함
답변 제공: Kathleen L. Equipo directivo H10 Playa Meloneras P 님, 2023년 2월 5일
Beste Raymond,Bedankt dat u voor ons hotel hebt gekozen en dat u uw ervaring met andere reizigers hebt gedeeld. We zijn blij met uw waardering en zijn blij te weten dat alles in orde was. Het zou ons een genoegen zijn om weer uw gastheer te zijn en we hopen dat u besluit om ons opnieuw te bezoeken.Vriendelijke groeten,

4/10 - 별로예요

Einar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Five star just by name
We stayed at H10 Meloneras for a week. Must say this was very disappointing. Service was bad and quality og the room was quite worn/old. Complained to reception about cleaning of the room and expected it to be fixed. But, nothing really happened, the dust was all over the furnitures. Right outside the resort was several nightclubs creating substantial noice and impossible to sleep for several nights. To list this resort as five star with rating 8,8 seems completely wrong.
Dust on table for several days
Dust/sand on desk for several days
2022년 12월에 7박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2023년 1월 16일
Dear Einar, We would like to thank you for taking the time to review your stay at our hotel. Your opinion is very important for us to keep improving our services.We deeply regret that the hotel did not live up to your expectations. We have taken note of your comments and will investigate the matter with the appropriate manager. Your criticism will also be taken into consideration for future improvements. We hope you can give us another chance in the future and provide you with a more positive experience. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

6/10 - 괜찮아요

Kurt

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
5 Sterne geht anderst
Die OpenAir Disco in der Nachbarschaft, ist eine absolute Zumutung. An 3 -4 Nächten ist die extrem laute Musik bis um 4 Uhr früh zu hören. Wir würden dem Hotel max. 4 Sterne geben. Das Privilege Zimmer hatte zwar einen schönen Balkon mit Meersicht aber das Zimmer ist alt, düster und das Bad max. 3 Sterne.
2022년 11월에 21박 숙박함
답변 제공: Kathleen L. Equipo Directivo H10 Playa Meloneras 님, 2022년 12월 18일
Sehr geehrter Kurt,vielen Dank für Ihr Feedback. Wir bedauern sehr, dass Sie durch die Disco gestört worden sind und dadurch Ihr Urlaub ruiniert worden ist. Wir befinden uns zur Zeit in einem Rechtsstreit und hoffen, dass es zu einer baldigen Lösung kommt. Leider sind uns im Moment die Hände gebunden uns wir können aktuell nur die Polizei verständigen, wenn es zu Beschwerden kommt.Wir hoffen, dass Sie uns vielleicht eine erneute Chance geben, wenn wir das Problem mit der Disco gelöst haben.Mit freundlichen Grüßen

10/10 - 훌륭해요

Torsten

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Silvia H. Equipo Directivo H10 Playa Meloneras Pa 님, 2022년 12월 16일
Lieber Torsten,vielen Dank, dass Sie uns auf Expedia so positiv bewertet haben. Es ist schön zu wissen, dass Sie Ihren Aufenthalt so sehr genossen haben.Wir freuen uns darauf, Sie wieder begrüßen zu dürfen.Mit freundlichen Grüßen,Silvia H.Equipo Directivo H10 Playa Meloneras Palace*****

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 11월에 2박 숙박함
답변 제공: Silvia H. Equipo Directivo H10 Playa Meloneras Pa 님, 2022년 11월 30일
Dear Guest,thank you very much for taking the time to review your recent stay.We are very pleased that you had a good time with us and hope to welcome you again very soon.Best regards,Silvia H.Equipo DirectivoH10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Åge

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 8박 숙박함
답변 제공: Silvia H. Equipo Directivo H10 Playa Meloneras Pal 님, 2022년 11월 30일
Dear Guest,thank you very much for taking the time to review your recent stay.We are very pleased that you had a good time with us and hope to welcome you again very soon.Best regards,Silvia H.Equipo DirectivoH10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Margaret

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location, the architecture, the quietness, great pools and great food. Staff very professional and caring.
2022년 10월에 7박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2022년 10월 23일
Dear Margaret, Thank you very much for such a positive review. We are glad you enjoyed your stay with us.It is a pleasure to read that you were very satisfied with our location, the architecture, our facilities and the food. We appreciate your mention of our staff who are committed to always providing the best service. We look forward to welcoming you back.Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Adrien

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
. Les buffets sont variés et très bon, la nourriture est de qualité ! Chambre spacieuse et bien équipée. Emplacement excellent au pied de la plage de Meloneras. Le personnel est au petits soins. -. Horaires un peu limité pour les bars. Une boîte de nuit est à deux pas de l’hôtel donc du bruit jusqu’au à tard ça ne nous as pas dérangés au contraire nous étions là aussi pour faire la fête mais cela peut un gros point négatif pour d’autres
2022년 8월에 2박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2022년 8월 17일
Cher Adrien, Merci beaucoup de nous avoir fait part de vos excellents commentaires après votre séjour dans notre hôtel. Nous sommes ravis de savoir que vous avez pleinement apprécié votre séjour parmi nous, la qualité du buffet, la chambre spacieuse et bien équipée, notre emplacement et le service du personnel. Nous serions très heureux de vous accueillir à nouveau dans un avenir proche. Cordialement, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Brendan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 7박 숙박함
답변 제공: Silvia H Equipo Directivo H10 Playa Meloneras Pala 님, 2022년 8월 1일
Thank you very much for your rating, Brendan! We are very pleased that you thoroughly enjoyed your stay with us and we look forward to welcoming you back another time. See you next time! Best regards, Silvia H Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Yasuhide

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
食事や眺望もすばらしい。スタッフの対応も秀逸
2022년 5월에 8박 숙박함
답변 제공: Silvia H Equipo Directivo H10 Playa Meloneras Pala 님, 2022년 6월 10일
ありがとうございました! It was a great pleasure to have you stay with us and thank you very much for your compliments. We will pass them on to all our staff, it will surely be an incentive to improve every day. Thank you once again and we look forward to seeing you again! Best regards, Silvia H Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Nadja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 5월에 9박 숙박함
답변 제공: Silvia H. Equipo Directivo H10 Playa Meloneras Pal 님, 2022년 6월 4일
¡Gracias por puntuarnos en Expedia, Nadja! Nos alegramos de que haya tenido una estancia agradable con nosotros y esperamos volver a darle la bienvenida pronto. ¡Hasta la próxima! Silvia H. Equipo Directivo H10 Playa Meloneras Palace *****

8/10 - 좋아요

Lise Fimreite

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 4월에 28박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2022년 6월 1일
Dear Mrs. Fimreite, Thank you for taking the time to review your stay and for visiting our hotel. We are glad that you were satisfied with your overall experience at the hotel. We would be very happy to welcome you again in the near future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 - 좋아요

Javier

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr freundliches Personal
2022년 4월에 12박 숙박함
답변 제공: Equipo Directivo H10 Playa Meloneras Palace 님, 2022년 5월 6일
Lieber Gast des H10 Playa Meloneras Palace Hotels, vielen Dank für Ihren Kommentar. Für uns ist es sehr wichtig zu wissen, dass Sie unser Personal freundlich serviert hat. Nochmals danke für Ihren Besuch. Mit freundlichen Grüßen

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr nette Mitarbeiter. Schöne Lage direkt an der Küste. Buffet hervorragend. Kann Hotel nur empfehlen.
2022년 4월에 3박 숙박함
답변 제공: Silvia H Equipo Directivo H10 Playa Meloneras Pala 님, 2022년 5월 1일
Vielen Dank für Ihre Worte, Daniel! Es ist uns eine große Freude zu wissen, dass Sie alle Einrichtungen und Dienstleistungen des Hotels genossen haben, und wir danken Ihnen, dass Sie unser Personal, das Buffet und die Lage hervorgehoben haben. Wir freuen uns darauf, Sie in naher Zukunft wieder begrüßen zu dürfen! Bis zum nächsten Mal! Silvia H Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

John 님, Camberley

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, wonderful location, amazing, friendly service, coffee after dinner would have been appreciated.....
2022년 3월에 8박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2022년 4월 5일
Dear John, It is wonderful to read your good comments about our hotel and we are delighted that you had an enjoyable stay. After dinner coffee is always available at the bar. Thank you very much for sharing your feedback and we look forward to your next visit soon. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Adrienn

2022년 3월에 7박 숙박함

2/10 - 너무 별로예요

Miikka

출장 여행
별로예요: 객실의 편안함
Not worth the money
This is not a 5 star hotel i would rate it no better than 3 stars, I paid almost 1200€ for a room that should have a ocean view, yes you could see the ocean far away but mostly the bar area was what i saw. And the room itself was a normal standard room. The service was bad from all the staff besides one person who was really great in the lobby bar. I rented a conference room for 300€ and just because i wanted to use the projector I had to pay an extra 100€ for something that already was installed in the room.. A lot of confusion among the staff and I just wonder where did they got their 5 stars? from themselves? Not worth the money and there are better hotels close by.
2022년 3월에 4박 숙박함
답변 제공: Silvia H. Equipo Directivo H10 Playa Meloneras Pal 님, 2022년 3월 16일
Dear Miikka, we are very sorry to hear that you did not enjoyed your stay and the service of our staff. We would have been happy to speak to you personally if we had known of your dissatisfaction. Your room is typified as a sea view room and indeed you can also see the hotel facilities from there, but it has a frontal sea view. As for the conference room you rented, you requested it for 15 minutes later and we informed you of the cost. If you want a conference room with audio-visual equipment, there is a charge for that. You also forgot to add that we offered you a coffee break free of charge. As we said at the beginning, we are sorry that you were not comfortable with the facilities and services and we only hope that in your next destination you will find everything you are looking for. Best regards, Silvia H. Equipo Directivo H10 Playa Meloneras Palace*****

8/10 - 좋아요

Bryan Robert 님, Aston Clinton

단체 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
A great hotel, with superb staff, in a very walkable distance from the heart of Maspalomas. The areas for improvement are room cleaning, which is not thorough enough and significant parts of the hotel are looking tired, including the rooms.
2022년 2월에 7박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2022년 2월 28일
Dear Bryan Robert, We appreciate your feedback on your experience with us. We are delighted to know that you have been very satisfied with your stay at the hotel and the staff. On the other hand, we take note of your comments for improvement to send them to the corresponding managers. We hope to welcome you again on your next visit to Gran Canaria. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

4/10 - 별로예요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Not as good as we expected
Definitely not a five star hotel, more reasonably three. The hotel is old and very worn. Very expensive compared to the standard. The pool area is quite nice but in the end we will not return.
2022년 2월에 7박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2022년 2월 26일
Dear guest, We would like to thank you for choosing our hotel and for taking the time to share your feedback about your stay with us. We deeply regret that the hotel did not meet your expectations. We will forward your criticism to the appropriate managers. We hope you can give us another chance in the future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 - 좋아요

De

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Doorgaans tevreden enkel het restaurant was voor ons een te grote massa.
2022년 2월에 3박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2022년 2월 19일
Dear De, We thank you for sharing your opinion about your visit to our hotel. We are very happy to know that you were generally satisfied with your stay, even though the restaurant was too big for you. It would be a pleasure if you stay with us again in the near future. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Åsa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Rent och snyggt, bra mat och trevlig personal, stora och luftiga utrymmen överallt med bra möjligheter att hålla avstånd till andra
2021년 12월에 7박 숙박함
답변 제공: Silvia Hoyos Equipo Directivo H10 Playa Meloneras 님, 2022년 1월 8일
Dear Asa, Thank you very much for sharing your review of your stay with us on Expedia. We are delighted to find that you enjoyed all the facilities and service offered by the staff. We really do go out of our way to provide you with the best service and we are glad we did. We look forward to welcoming you back to enjoy another enjoyable stay. Best regards

2/10 - 너무 별로예요

Yin

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2021년 12월에 1박 숙박함

8/10 - 좋아요

Gabriela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Äusserst freundliches Personal. Alles tipptopp ausser beim Essen wäre qualitativ noch eine Steigerung drin gelegen. Die Auswahl sehr gross, jedoch zum Teil auf Kosten der Qualität. Herkunftsdeklaration von Fisch und Fleisch wäre willkommen gewesen.
2021년 11월에 6박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2021년 11월 24일
Sehr geehrte Gabriela, Wir danken Ihnen für Ihre Bewertung Ihres Aufenthaltes bei uns und freuen uns besonders über Ihren Kommentar zu unserem Personal. Wir freuen uns, dass Ihr Aufenthalt so angenehm war, obwohl wir bedauern, dass die Qualität des Essens nicht Ihren Vorstellungen entsprach. Ihre Kritik leiten wir an die entsprechende Abteilung weiter. Wir hoffen, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 - 좋아요

Turid Larsen

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 2박 숙박함
답변 제공: Borja Garcia Equipo Directivo H10 Playa Meloneras 님, 2021년 11월 24일
Dear Turid Larsen, We would like to thank you for taking a few minutes to review your experience with us and we are glad that you had a pleasant stay at our hotel. We hope to have the pleasure of welcoming you again very soon. Best regards, Borja Garcia Equipo Directivo H10 Playa Meloneras Palace*****

8/10 - 좋아요

Anne Grete

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2021년 11월에 7박 숙박함
답변 제공: Silvia H. Equipo Directivo H10 Playa Meloneras Pal 님, 2021년 11월 11일
Thank you so much for your score, Anne Grete! It was a pleasure to know that you enjoyed your stay and we hope to have the chance to welcome you back. Best regards, Silvia H. Equipo Directivo H10 Playa Meloneras Palace*****

10/10 - 훌륭해요

Emma

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
October 2021
Amazing hotel, beautiful food and great selection. Staff so friendly!
2021년 10월에 7박 숙박함
답변 제공: Silvia Hoyos Equipo Directivo H10 Playa Meloneras 님, 2021년 11월 1일
Thank you so much, Emma! It´s so amazing to know that you enjoyed your stay with us thanks to our services and facilities. It´s always nice to read such a wonderful comments. Thank you once again and hope to see you back! Kind regards, Silvia Hoyos Equipo Directivo H10 Playa Meloneras Palace*****