Dear Maria,Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with genuine experiences. Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Kindest regards!D. CruzHospitality Advisor

Dear Joannie,Thank you sincerely for taking the time to share your feedback with us. We truly appreciate your kind words and the perfect rating you have given TRS Turquesa Hotel on Expedia.We are delighted to hear that you had an amazing experience during your stay with us. It's wonderful to know that you enjoyed our great restaurants, excellent food, and the attentive service provided by our dedicated team members. We will be sure to pass along your compliments to Cecilio, Wilkins, Ray, Albersard, and all the staff mentioned, as they strive to ensure every guest feels valued and well taken care of.We apologize for any discomfort caused by interactions with our time-share members. Your feedback is invaluable, and we will take steps to address this issue and ensure a more seamless and enjoyable experience for all our guests.We look forward to the opportunity to welcome you back in the future for another outstanding stay at our resort.Best regards,

Dear Brittany,Thank you for taking the time to share your experience at TRS Turquesa Hotel on Expedia. We are delighted to hear that you had such a wonderful stay with us and that you consider our property one of the best.We are thrilled that you found our resort to be beautifully maintained and our staff to be kind and attentive. We apologize if you felt some of our team members were too enthusiastic about our Palladium travel point system; we understand your perspective and will ensure that our approach remains respectful and guest-focused.It's fantastic to know that you enjoyed our lush surroundings, cleanliness, and the quality of our drinks. We are especially pleased that you appreciated our à la carte dining options, with Kusko being a standout for you. We will be sure to pass along your compliments to our culinary team.Regarding the air conditioning in your suite, we apologize for any discomfort you experienced. Your feedback is valuable to us, and we will certainly look into ways to improve the cooling options in our accommodations to ensure a more comfortable stay for all our guests, including those accustomed to cooler temperatures.We're glad to hear that you enjoyed the nightly entertainment options, including bingo nights and the Chic Cabaret. Providing a variety of activities and shows is important to us, and we're thrilled that you had a great time.Thank you once again for choosing TRS Turquesa Hotel, and we look forward to the pleasure of welcoming you back for another fantastic stay in the future.Best regards,

Dear Brenda, Thank you very much for sharing such a lovely review of our TRS Turquesa Hotel, it pleased us greatly that it has been a memorable one.I am also excited that you found the staff to be accommodating and helpful and that you felt this made of your stay a pleasant experience. I have passed your kind words to the whole team and we hope to have the opportunity to welcome you once again very soon.Best regards,D. CruzHospitality Advisor

Dear Elnaz Dast,We sincerely appreciate that you chose TRS Turquesa Hotel to celebrate such a special moment as your honeymoon. We are extremely pleased to know that you enjoyed many of the amenities and services we offer, such as the complimentary room upgrade, the proximity to our recreational facilities and the personalized attention of our dedicated team.However, we deeply regret that your experience regarding the cleanliness of the "Secret Pool" did not live up to your expectations. We take the cleanliness and maintenance of our facilities very seriously, and will address this issue immediately to ensure that it does not occur again in the future.Also, it is disappointing to hear that your interaction with one of our staff members was not satisfactory. We greatly value courtesy and professionalism in all interactions with our guests, and regret any inconvenience you experienced as a result of this situation. We will take the necessary steps to address this issue and ensure that the highest level of service is maintained at all times.Regarding your comments about the dining offerings, we understand that the quality and variety of our dishes are fundamental aspects of your experience at our resort. We appreciate your detailed comments on the areas you feel need improvement and we will work diligently to address these points and improve the overall dining offerings.We appreciate your feedback again, as it helps us to identify areas of improvement and ensure that we can provide all of our guests with an exceptional experience. We look forward to the opportunity to welcome you back in the future and demonstrate the positive changes we have implemented.Yours sincerely,D. CruzHospitality Advisor

Estimado Dalia,Agradecemos sinceramente sus amables palabras y el tiempo que se tomó para compartir su experiencia en TRS Turquesa Hotel en Expedia. Nos complace saber que disfrutó de su estancia con nosotros y que quedó impresionado con nuestro servicio, instalaciones, y la calidad de nuestra comida y bebida.Lamentamos mucho que no se le haya informado sobre la compra de excursiones en el aeropuerto. Entendemos lo importante que es brindar a nuestros huéspedes información útil para garantizar una experiencia sin contratiempos durante su estancia en nuestro resort y durante su viaje en general. Tomaremos sus comentarios en consideración para mejorar nuestras prácticas de comunicación y asegurarnos de que todos nuestros huéspedes estén debidamente informados sobre este asunto.Esperamos tener el privilegio de recibirle nuevamente en un futuro próximo y brindarle otra experiencia inolvidable en nuestro resort.Saludos cordiales,E. CorderoGuest Satisfaction Lead

Dear Sandra,Thank you for taking the time to share your wonderful experience with us on Expedia. We are thrilled to hear that your stay at TRS Turquesa Hotel was nothing short of excellent from start to finish.It brings us great joy to know that you found our resort to be stunningly beautiful and impeccably clean. Providing a pristine and inviting environment for our guests is one of our top priorities, and we are delighted that we exceeded your expectations in this regard.We are also pleased to learn that you enjoyed the delicious food options available at our resort. Our culinary team works tirelessly to offer a diverse and delectable dining experience, and we are thrilled that you found the meals to your liking.Furthermore, we are incredibly proud of our staff for going above and beyond to ensure that you felt welcomed and well-catered to throughout your stay. Hospitality is at the heart of everything we do, and it is gratifying to hear that our team's efforts made a positive impact on your visit.Your glowing review serves as a great source of motivation for all of us here at TRS Turquesa Hotel, and we are immensely grateful for your kind words. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

Estimada Nelida,Gracias por tomarse el tiempo para compartir sus comentarios sobre su reciente estancia en TRS Turquesa Hotel en Expedia. Valoramos sinceramente su opinión.Nos complace saber que su experiencia fue positiva en general y que disfrutó de su tiempo con nosotros. Sin embargo, notamos que otorgó una calificación de 4 sobre 5, lo que indica que puede haber áreas en las que podamos mejorar para alcanzar la excelencia. Nos encantaría saber más sobre su experiencia y cualquier sugerencia que pueda tener para hacer que su próxima visita sea aún más satisfactoria.Agradecemos sinceramente su visita y esperamos tener la oportunidad de recibirlo nuevamente en TRS Turquesa Hotel para brindarle una experiencia aún más memorable.Saludos cordiales,

Dear Pedro,Thank you so much for taking the time to share your positive experience. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. We are grateful for your kind words .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

Dear Bonnie, We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana. Kind regards.

Dear Vivian, We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana. Kind regards,

Dear Irina ,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,

Dear Andrew D,Thank you for sharing your recent experience at TRS Turquesa Hotel. We are delighted to hear that you found our property well-kept and appreciated its perfect location.We regret to learn that your dining experiences were inconsistent, with some restaurants exceeding your expectations while others fell short. Your feedback regarding the quality of our onsite restaurants is invaluable, and we will review it with our culinary team to ensure a more consistent dining experience for all our guests.We appreciate your comments and hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warm regards,

Dear Chad E,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

Dear Kendra,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

Estimada Johayrie, Muchísimas gracias por elegirnos su anfitrión para el deleite de unas vacaciones de ensueño. Estamos contentos de saber que su estancia ha sido muy positiva, esperamos con ansias hospedarle nuevamente en este rinconcito celestial de Punta Cana. Saludos Cordiales.

Dear Sean, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

Dear Michelle, Thank you so much for taking the time to share your positive experience on Expedia. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

Dear Carlismiri, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

Dear Mark, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. It's fantastic to hear that Eddyson provided you with excellent service. We will be sure to pass on your appreciation to him. We are also grateful for your kind words .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

Dear Javier,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

Dear Dayna, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

Dear Makenzie, ,Thank you for sharing your feedback with us. We greatly appreciate your positive comments regarding Noris. We are thrilled to hear that she provided you with excellent assistance during your stay. Delivering exceptional service to our guests is our top priority, and we will be sure to pass along your kind words to her. We are delighted that she was able to enhance your experience with us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay. Best regards

Dear Stephanie, ,Thank you for sharing your feedback with us. We greatly appreciate your positive comments regarding Rodney. We are thrilled to hear that he provided you with excellent assistance during your stay. Delivering exceptional service to our guests is our top priority, and we will be sure to pass along your kind words to him. We are delighted that he was able to enhance your experience with us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay. Best regards

Dear Jim, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

Dear Maria, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

Dear Sally, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

Dear Brandon, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

Dear Kelsey-Ann,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

Dear Emily, we would like to express our sincere appreciation for choosing TRS Turquesa Hotel for your recent stay and for taking the time to share your feedback with us. We value your input, as it assists us in our ongoing efforts to enhance our services and guest experiences. We are committed to providing a more efficient and enjoyable stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a more pleasant experience at TRS Turquesa Hotel in the future. Please do not hesitate to reach out to us with any further needs or comments you may wish to share. Sincerely,

Dear Katie, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

Dear Michelle,we would like to express our sincere appreciation for choosing TRS Turquesa Hotel for your recent stay and for taking the time to share your feedback with us. We value your input, as it assists us in our ongoing efforts to enhance our services and guest experiences. We are committed to providing a more efficient and enjoyable stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a more pleasant experience at TRS Turquesa Hotel in the future. Please do not hesitate to reach out to us with any further needs or comments you may wish to share. Sincerely,

Estimado Natalie,Gracias por tomar el tiempo para compartir su opinión sobre su reciente estancia en TRS Turquesa Hotel. Nos complace saber que su experiencia mereció una calificación perfecta de 5 sobre 5.Es un honor para nosotros saber que disfrutó de su tiempo con nosotros y que su estancia cumplió con sus expectativas. Nuestro objetivo es proporcionar a todos nuestros huéspedes con un servicio excepcional y una experiencia inolvidable, y nos alegra saber que logramos alcanzar esto durante su visita.Agradecemos sinceramente sus amables palabras y su recomendación. Esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro para otra estancia igualmente excepcional en nuestro hotel.Atentamente,

Dear Yvette, Thank you for rating your recent stay in our TRS Turquesa Hotel.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest review for our services, as it confirms that your experience was not optimal. We look forward to the opportunity to change your impression of our resort.Kind regards!

Dear Kevin,Thank you for taking the time to share your feedback on Expedia regarding your recent stay at TRS Turquesa Hotel. We are pleased to learn that you found our staff to be very friendly, enjoyed our great pools, and experienced exceptional service.It's especially rewarding to hear about the positive impact Edward, our butler, had on your stay with his kindness and helpfulness. We will ensure that your commendation reaches Edward to acknowledge his outstanding service.Your detailed feedback is invaluable as we continuously strive to enhance our guest experience. We appreciate your positive comments and are grateful for the opportunity to host you during your time at TRS Turquesa Hotel.Thank you for choosing our hotel, and we look forward to the opportunity to welcome you back and ensure your next visit is even more memorable.Best regards,

Thanks a lot for your kind attention, hopping to see you back soon.Best Regards

Thank you for your rating, it is very important to us!

Dear William, Thank you for rating your recent stay in our TRS Turquesa Hotel.We are pleased to have been chosen as your vacation home, however, we regret that we did not achieve the highest rating for our services, as it confirms that your experience was not optimal. We also regret not having substantial feedback as to the reasons why, in order to continue to improve our standards.We look forward to the opportunity to change your impression of our resort.Kind regards! Y. JiménezHospitality Sr. Advisor

Estimada Tamara, Muchísimas gracias por darnos el gran privilegio de ser su anfitrión durante su estancia en este bello paraíso del caribe.Nos complace haber alcanzado la máxima puntuación al calificar nuestros servicios, pues es siempre nuestro objetivo lograr una experiencia de vacaciones inmejorable superando las expectativas de nuestros huéspedes. Esperamos tener la oportunidad de darle la bienvenida de nuevo para una mejor e increíble experiencia en nuestro complejo.¡Mis mejores deseos! Y. JiménezHospitality Sr. Advisor

Dear Amy, We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

Dear Chris,we would like to express our sincere appreciation for choosing TRS Turquesa Hotel for your recent stay and for taking the time to share your feedback with us. We value your input, as it assists us in our ongoing efforts to enhance our services and guest experiences. We are committed to providing a more efficient and enjoyable stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a more pleasant experience at TRS Turquesa Hotel in the future. Please do not hesitate to reach out to us with any further needs or comments you may wish to share. Sincerely,

Dear Michelle,Thank you very much for giving us the honor of being your hosts during your visit to this beautiful Caribbean paradise.The ratings and comments provided by our guests are of vital importance to us, as it is the best way to know if we are on the right track. Thank you for giving us five stars!Kind regards! Y. JiménezHospitality Sr. Advisor

Thank you for your review, it is very important to us!

Thank you for your review, it is very important to us!

Thank you for your review, it is very important to us!

Thank you for your review, it is very important for us!

Thank you for your review, it is very important for us!

Dear Angela Denise,Thank you for choosing us as your host hotel. Your feedback is invaluable, and we deeply regret any inconvenience caused during your stay. In terms of our butlers, we sincerely regret what has occurred. Permit us to inform you in advance that we are placing serious efforts and constant training on our butler service as this is a core experience of our TRS Turquesa. Therefore, we are confident that you will perceive an improvement in future visits to our premises.We value your preference and hope to have the opportunity to welcome you back, providing you with the exceptional experience we strive to deliver.Kind regards! Y. JiménezHospitality Sr. Advisor

Dear Erica,We would like to thank you for your feedback, the management is aware of your review and we will be working to improve our services.