6 개의 야외 수영장, 수영장 파라솔, 일광욕 의자

TRS 투르케사 호텔 - 어른 전용 - 올 인클루시브 여행 후기

5 out of 5
TRS 투르케사 호텔 - 어른 전용 - 올 인클루시브
Av. Francia, Playa Bavaro, Punta Cana, La Altagracia

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 900개 이용 후기 중 482개" "
평점 8 - 좋아요. 900개 이용 후기 중 233개" "
평점 6 - 괜찮아요. 900개 이용 후기 중 100개" "
평점 4 - 별로예요. 900개 이용 후기 중 48개" "
평점 2 - 너무 별로예요. 900개 이용 후기 중 37개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Brittany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me and 6 of my girl friends came for a 5 night stay. Rodny was our butler and went above and beyond to make sure we had the best experience possible. I would definitely stay again if Rodny was our butler. The entertainment staff was also very kind and personable. It was a wonderful girls trip!
2024년 5월에 5박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 23일
Dear Brittany,Thank you for your wonderful review of TRS Turquesa Hotel. We are thrilled to hear that you and your friends enjoyed your stay and that Rodny provided exceptional service, enhancing your experience. It's also great to know that our entertainment staff contributed positively to your trip.We look forward to welcoming you back for another memorable stay.Best regards,

10/10 - 훌륭해요

Elizabeth Mary

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No night entertainment or shows however everything else superb
2024년 4월에 7박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 23일
Dear Elizabeth Mary,Thank you for taking the time to share your feedback regarding your recent stay at TRS Turquesa Hotel. We are delighted to hear that you found everything else to be superb during your visit.While we regret that there were no night entertainment or shows available during your stay, we appreciate your positive rating and are pleased that the overall experience met your expectations.We continually strive to enhance the guest experience, and your feedback is invaluable in this regard.Warm regards,

10/10 - 훌륭해요

Jose 님, MIAMI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome vacation. Excellent service
2024년 5월에 5박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 5월 23일
Dear Jose, Thank you so much for taking the time to share your positive experience. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. We are grateful for your kind words .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 - 훌륭해요

waldemar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 22일
Estimado waldemar,Agradecemos sinceramente sus amables comentarios sobre su reciente estancia en el TRS Turquesa Hotel.Nos complace saber que disfrutaron de su tiempo con nosotros y que su experiencia fue tan positiva. Sus elogios son una gran motivación para nuestro equipo, que se esfuerza por ofrecer un servicio de excelencia y crear momentos memorables para nuestros huéspedes.Esperamos tener el honor de recibirles nuevamente en el futuro y seguir superando sus expectativas.Atentamente,

10/10 - 훌륭해요

Craig John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my 7th or 8th time at TRS. We are always greeted by Randy our butler. Johanna was also very helpful. The property is always immaculate and the staff make you feel like family. Thank you again to Randy, Wandy, Johanna, Felix, and Americo for your kindness. Will be back in a few months!
2024년 5월에 7박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 22일
Dear Craig John,We sincerely appreciate your kind words and your continued loyalty to TRS Turquesa Hotel.It is wonderful to know that you have had such positive experiences during your stays with us. We are delighted that Randy, Wandy, Johanna, Felix, and Americo have consistently provided you with exceptional service and made you feel like family. Maintaining an immaculate property and offering warm hospitality are our top priorities, and your recognition of our efforts is truly gratifying.We look forward to welcoming you back in a few months and continuing to provide you with memorable experiences.Sincerely,

10/10 - 훌륭해요

Gillian

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The propery was perfect as usual. Randy best butler in Punta Cana. Wandy best bellman in dr. Food excellent, service better than perfect. Cant wait to come back again.
2024년 5월에 7박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 21일
Dear Gillian,Thank you for your wonderful review of TRS Turquesa Hotel. We are thrilled to hear that you found our property perfect as usual. Your compliments about Randy, our butler, and Wandy, our bellman, are greatly appreciated and will be shared with them. We are also pleased that you enjoyed the excellent food and exceptional service. We look forward to welcoming you back soon.Sincerely,

10/10 - 훌륭해요

Arlenne Nataly

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is everything’
2024년 5월에 7박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 21일
Dear Arlenne Nataly,Thank you for your wonderful feedback about your recent stay at TRS Turquesa Hotel. We are delighted to hear that our staff made such a positive impact on your experience. Your kind words motivate us to continue providing exceptional service to all our guests.Sincerely,

10/10 - 훌륭해요

Yesenia Carranza

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The service was great
2024년 5월에 3박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 20일
Dear Yesenia Carranza,We sincerely appreciate your positive review on Expedia. We are delighted to hear that you found our service to be great. Your satisfaction is our top priority.We look forward to welcoming you back to TRS Turquesa Hotel in the future.Kind regards,

10/10 - 훌륭해요

Bartolo Alonso

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo fue excelente
2024년 5월에 4박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 20일
Estimado Bartolo Alonso,Agradecemos profundamente su comentario en Expedia. Nos complace saber que su experiencia en TRS Turquesa Hotel fue excelente. Su satisfacción es nuestra mayor recompensa.Esperamos tener el honor de recibirle nuevamente en nuestro hotel.Atentamente,

10/10 - 훌륭해요

Natalie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will definitely come back.. beautiful property and staff is amazing.
2024년 5월에 5박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 20일
Dear Natalie,Thank you for sharing your positive feedback following your recent stay at our TRS Turquesa Hotel. We are delighted to hear that you had a wonderful experience and that you plan to return.It brings us great joy to know that you found our property beautiful and that our staff exceeded your expectations with their amazing service. Providing memorable experiences for our guests is our top priority, and we are thrilled that we were able to achieve this during your stay.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

10/10 - 훌륭해요

Robert Alan 님, Pembroke Pines

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
TRS Turquesa is Amazing!! This is the second time my wife and I stay at TRS Turquesa in less than a year. We just love it! But what makes TRS Turquesa special is its people. First and foremost, our butler Noris is the Best!! She goes above and beyond to provide high quality service. She really pampered us throughout the entire stay. Gracias Noris!!! We also have to commend the following hotel staff: Rafael (Zentropia Spa) - You should get a massage package, but make sure you choose Rafael as your salesperson. He’s very knowledgeable and will provide you the best service. He’s always available to assist even if it’s not related to his area. Capricho Restaurant - Special thanks to Ramonita (Head Waiter) for always receiving us with a smile and for her hospitality. To our favorite waiter Wandy. This is a young man who’s passionate about his job, but we were more impressed by his humbleness. Sky is the limit. Don’t stop searching for your dreams. See you soon TRS Turquesa. Can’t wait to back.
2024년 5월에 3박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 16일
Dear Robert Alan,We are delighted to hear that your stay at TRS Turquesa was so positive and that you enjoyed our services and personalized attention. We appreciate your kind words towards our team, especially towards Noris, Rafael, Ramonita, and Wandy. We strive to provide unforgettable experiences to all our guests, and we are glad to know that we once again met your expectations. It will be an honor to welcome you back in the near future. We are looking forward to your return and to providing you with another exceptional experience.Best regards,

10/10 - 훌륭해요

Carolina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff!
2024년 5월에 4박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 15일
Dear Carolina,Thank you for taking the time to leave us a 5-star rating on Expedia. We are thrilled to hear that you had a great experience during your stay at TRS Turquesa Hotel.Our team strives to provide exceptional service to all our guests, and it's rewarding to know that our efforts were appreciated during your visit. Your kind words will be shared with our staff, as they serve as motivation to continue delivering outstanding hospitality to our guests.We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Best regards,

10/10 - 훌륭해요

Ulysses

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rodny and eury were very great attentive to our needs and very helpful during our stay. It was a pleasure to have great associates and friends throughout this experience my wife and I were very pleased with the stay
2024년 5월에 4박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 13일
Dear Ulysses,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that Rodny and Eury provided you with exceptional service and were attentive to your needs during your stay. It brings us great joy to know that you and your wife had a pleasant experience with us, and we are grateful for your kind words about our associates. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,

8/10 - 좋아요

Ligia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
High expectations about the resort and it didn’t delivered, food not good enough, rooms and room bar was empty
2024년 5월에 3박 숙박함
답변 제공: D. Cruz Hospitality Advisor 님, 2024년 5월 12일
Dear Ligia, We truly appreciate your taking the time to write a review on the TRS Turquesa Hotel.We truly appreciate your feedback regarding your stay since it is never our intention to have anyone leave the hotel feeling anything other than completely satisfied. Rest assured that your feedback is extremely valuable to us and has been shared with our management team as we are always looking for ways to enhance our guest’s experience.In short, thank you for your trust and hope that despite the issues you comment, you were able to create a nice memory of your vacation.Kind regards,D. CruzHospitality Advisor

10/10 - 훌륭해요

Yvette M

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was the best experience we've had in a long time. Noris, our butler is platinum status. You can't do any better than her. She took care of all of our needs and was very attentive without being overbearing. She is the Best Norielos(Chuck) Thank you. The grounds were beautiful, water was perfect and Pedro, the attendant in the Bali bed area of the beach was to tier as well. He brought our drinks without asking and even remembered the following days without us having to tell him. Also, special thanks to Ruth in Sumtouri.
2024년 5월에 5박 숙박함
답변 제공: D. Cruz Hospitality Advisor 님, 2024년 5월 11일
Dear Yvette M.,We are immensely pleased to read your kind words about your recent stay at TRS Turquesa Hotel. First and foremost, we would like to express our gratitude for choosing to stay with us and for taking the time to share your experience with Expedia travelers.It is an honor for us to learn that your stay was the best experience you've had in a long time. In particular, we are delighted to know that Noris exceeded your expectations and provided you with exceptional service. We will pass along your praises to Noris and the rest of our team, as their dedication and attention to detail are essential in creating memorable experiences for our guests.We are also glad to hear that you enjoyed the beauty of our gardens and found the water perfect for relaxation. We appreciate your kind words towards Pedro, who was in charge of the Balinese bed area on the beach. His attention and service are examples of the commitment we have to excellence in customer service.Last but certainly not least, we thank you for acknowledging Ruth. We strive to provide exceptional service in all areas, and it is a pleasure for us to know that you enjoyed your interaction with our staff at Sumtouri.We look forward to welcoming you back in the future and providing you with another unforgettable experience at our hotel.Sincerely,D. CruzHospitality Advisor

10/10 - 훌륭해요

Maria del

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very pretty, clean and very friendly staff.
2024년 5월에 5박 숙박함
답변 제공: D. Cruz Hospitality Advisor 님, 2024년 5월 10일
Dear Maria,Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with genuine experiences. Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Kindest regards!D. CruzHospitality Advisor

10/10 - 훌륭해요

Joannie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone and everything was amazing. Great restaurants with excellent food. Clean everything, speedy service and always a smile from every single staff member. From the bellman’s (Cecilio) in carts to the room service, housekeepers, beach servers, grill master, restaurant servers (Wilkins), our butler Ray, pool staff especially Albersard and his crew, pool bar staff, everyone is super engaging and genuinely happy to serve. Our stay was awesome and didn’t even leave the resort for anything. All we needed was provided and more. Make sure you tip, your service will be outstanding regardless but they very much appreciate it. One thing I could’ve done without was the constant harassment from the time share members. I get they have a job and also need to make money and it’s their livelihood but when an adult tells you several times they are not interested, let them enjoy their vacation without having to avoid the lobby to avoid the uncomfortable feeling of having to say no once again. Once they understand that you won’t buy anything they won’t even smile at you anymore which is also super uncomfortable and off putting. Just make it clear from the get go. Other than that all of it is amazing.
2024년 5월에 6박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 9일
Dear Joannie,Thank you sincerely for taking the time to share your feedback with us. We truly appreciate your kind words and the perfect rating you have given TRS Turquesa Hotel on Expedia.We are delighted to hear that you had an amazing experience during your stay with us. It's wonderful to know that you enjoyed our great restaurants, excellent food, and the attentive service provided by our dedicated team members. We will be sure to pass along your compliments to Cecilio, Wilkins, Ray, Albersard, and all the staff mentioned, as they strive to ensure every guest feels valued and well taken care of.We apologize for any discomfort caused by interactions with our time-share members. Your feedback is invaluable, and we will take steps to address this issue and ensure a more seamless and enjoyable experience for all our guests.We look forward to the opportunity to welcome you back in the future for another outstanding stay at our resort.Best regards,

10/10 - 훌륭해요

Brittany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property is one of the best. It is so wonderfully beautiful, the staff are so kind (I will say, sometimes a little too pushy with joining the Palladium travel point system but I get it, it's their job, still kind non-the-less). This resort was lush, clean, and the drinks were fantastic! The al la carte's were delicious and the best option over the buffet. Try Kusko, the BEST meal we've had!! The only complaint I will vocalize, is the air conditioning in the suite. The lowest it went to was 22C, which is obviously fine, but for my Canadian skin, I would have loved if it was a little cooler to make it easier to sleep at night. That's honestly it though. The resort was great! Something to do every night. Check out the bingo nights and the Chic Cabaret - YA'LL IT'S A SHOW!!
2024년 4월에 8박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 7일
Dear Brittany,Thank you for taking the time to share your experience at TRS Turquesa Hotel on Expedia. We are delighted to hear that you had such a wonderful stay with us and that you consider our property one of the best.We are thrilled that you found our resort to be beautifully maintained and our staff to be kind and attentive. We apologize if you felt some of our team members were too enthusiastic about our Palladium travel point system; we understand your perspective and will ensure that our approach remains respectful and guest-focused.It's fantastic to know that you enjoyed our lush surroundings, cleanliness, and the quality of our drinks. We are especially pleased that you appreciated our à la carte dining options, with Kusko being a standout for you. We will be sure to pass along your compliments to our culinary team.Regarding the air conditioning in your suite, we apologize for any discomfort you experienced. Your feedback is valuable to us, and we will certainly look into ways to improve the cooling options in our accommodations to ensure a more comfortable stay for all our guests, including those accustomed to cooler temperatures.We're glad to hear that you enjoyed the nightly entertainment options, including bingo nights and the Chic Cabaret. Providing a variety of activities and shows is important to us, and we're thrilled that you had a great time.Thank you once again for choosing TRS Turquesa Hotel, and we look forward to the pleasure of welcoming you back for another fantastic stay in the future.Best regards,

10/10 - 훌륭해요

Brenda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the resort and amenities! Staff was amazing. Special thank you to Yolenny who took excellent care of us and made our anniversary special!
2024년 4월에 4박 숙박함
답변 제공: D. Cruz Hospitality Advisor 님, 2024년 5월 4일
Dear Brenda, Thank you very much for sharing such a lovely review of our TRS Turquesa Hotel, it pleased us greatly that it has been a memorable one.I am also excited that you found the staff to be accommodating and helpful and that you felt this made of your stay a pleasant experience. I have passed your kind words to the whole team and we hope to have the opportunity to welcome you once again very soon.Best regards,D. CruzHospitality Advisor

8/10 - 좋아요

Elnaz Dast

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
My husband and I went to this resort for our honeymoon. The front desk upgraded our room for free, and we stayed steps away from the pools and the beach, which was great. The lands are beautiful and well-kept and the rooms are large. The pools are also nice. Except that the “Secret Pool,” which was open until late, was full of bird poop most of the time, which wasn’t great. Our butler, Marienny, was friendly and helpful and attended to our needs. She also went above and beyond by decorating our room with roses and balloons. We had a positive experience with most staff except for the lady who tried to sell us the premium package. She acted super nice and friendly up until we declined the offer. Then, she changed to an entirely new person, acting rudely and disrespectfully. She even told us to take a taxi back to our room and dissuaded the front desk from offering us any help to get back telling her, “Just let them go.” She went by the nickname Nida. Her full name was Wuenida. Also, my husband and I did not like the majority of the food options at the resort. We could say the food is way below 5-star standards. Room service food was below average, and dinner buffets were low quality. We also did not like most of the restaurants we booked. The best food we had was at La Paisana. The breakfast buffets were also decent.
2024년 4월에 6박 숙박함
답변 제공: D. Cruz Hospitality Advisor 님, 2024년 5월 4일
Dear Elnaz Dast,We sincerely appreciate that you chose TRS Turquesa Hotel to celebrate such a special moment as your honeymoon. We are extremely pleased to know that you enjoyed many of the amenities and services we offer, such as the complimentary room upgrade, the proximity to our recreational facilities and the personalized attention of our dedicated team.However, we deeply regret that your experience regarding the cleanliness of the "Secret Pool" did not live up to your expectations. We take the cleanliness and maintenance of our facilities very seriously, and will address this issue immediately to ensure that it does not occur again in the future.Also, it is disappointing to hear that your interaction with one of our staff members was not satisfactory. We greatly value courtesy and professionalism in all interactions with our guests, and regret any inconvenience you experienced as a result of this situation. We will take the necessary steps to address this issue and ensure that the highest level of service is maintained at all times.Regarding your comments about the dining offerings, we understand that the quality and variety of our dishes are fundamental aspects of your experience at our resort. We appreciate your detailed comments on the areas you feel need improvement and we will work diligently to address these points and improve the overall dining offerings.We appreciate your feedback again, as it helps us to identify areas of improvement and ensure that we can provide all of our guests with an exceptional experience. We look forward to the opportunity to welcome you back in the future and demonstrate the positive changes we have implemented.Yours sincerely,D. CruzHospitality Advisor

10/10 - 훌륭해요

Dalia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo el servicio, el lugar, las personas estuvieron excelentes, la comida y la bebida inigualables. Solo que no te advierten que no compres excursiones en el aeropuerto.
2024년 4월에 4박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 2일
Estimado Dalia,Agradecemos sinceramente sus amables palabras y el tiempo que se tomó para compartir su experiencia en TRS Turquesa Hotel en Expedia. Nos complace saber que disfrutó de su estancia con nosotros y que quedó impresionado con nuestro servicio, instalaciones, y la calidad de nuestra comida y bebida.Lamentamos mucho que no se le haya informado sobre la compra de excursiones en el aeropuerto. Entendemos lo importante que es brindar a nuestros huéspedes información útil para garantizar una experiencia sin contratiempos durante su estancia en nuestro resort y durante su viaje en general. Tomaremos sus comentarios en consideración para mejorar nuestras prácticas de comunicación y asegurarnos de que todos nuestros huéspedes estén debidamente informados sobre este asunto.Esperamos tener el privilegio de recibirle nuevamente en un futuro próximo y brindarle otra experiencia inolvidable en nuestro resort.Saludos cordiales,E. CorderoGuest Satisfaction Lead

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Words can't capture the excellence of the experience from start to finish. The resort is stunningly beautiful and impeccably clean, the food is delicious, and the staff goes above and beyond to ensure you feel welcomed and catered to.
2024년 4월에 4박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 4월 29일
Dear Sandra,Thank you for taking the time to share your wonderful experience with us on Expedia. We are thrilled to hear that your stay at TRS Turquesa Hotel was nothing short of excellent from start to finish.It brings us great joy to know that you found our resort to be stunningly beautiful and impeccably clean. Providing a pristine and inviting environment for our guests is one of our top priorities, and we are delighted that we exceeded your expectations in this regard.We are also pleased to learn that you enjoyed the delicious food options available at our resort. Our culinary team works tirelessly to offer a diverse and delectable dining experience, and we are thrilled that you found the meals to your liking.Furthermore, we are incredibly proud of our staff for going above and beyond to ensure that you felt welcomed and well-catered to throughout your stay. Hospitality is at the heart of everything we do, and it is gratifying to hear that our team's efforts made a positive impact on your visit.Your glowing review serves as a great source of motivation for all of us here at TRS Turquesa Hotel, and we are immensely grateful for your kind words. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,

8/10 - 좋아요

Nelida

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 4월 30일
Estimada Nelida,Gracias por tomarse el tiempo para compartir sus comentarios sobre su reciente estancia en TRS Turquesa Hotel en Expedia. Valoramos sinceramente su opinión.Nos complace saber que su experiencia fue positiva en general y que disfrutó de su tiempo con nosotros. Sin embargo, notamos que otorgó una calificación de 4 sobre 5, lo que indica que puede haber áreas en las que podamos mejorar para alcanzar la excelencia. Nos encantaría saber más sobre su experiencia y cualquier sugerencia que pueda tener para hacer que su próxima visita sea aún más satisfactoria.Agradecemos sinceramente su visita y esperamos tener la oportunidad de recibirlo nuevamente en TRS Turquesa Hotel para brindarle una experiencia aún más memorable.Saludos cordiales,

10/10 - 훌륭해요

PEDRO 님, White Plains

단체 여행
Excellent resort, friendly and helpful staff! I received an upgrade for a suite for the same price with a butler, who did everything for me. I’ll well recommend to anyone!
2024년 4월에 5박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 4월 25일
Dear Pedro,Thank you so much for taking the time to share your positive experience. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. We are grateful for your kind words .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

8/10 - 좋아요

Jose Alvarado

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 15일
Estimado Jose Alvarado,Agradecemos sinceramente que haya tomado el tiempo para dejar su valoración de 4 sobre 5 en Expedia. Es un honor para nosotros saber que disfrutaron su estadía en TRS Turquesa Hotel.Valoramos sus comentarios y nos complace saber que su experiencia fue positiva en general. Sin embargo, nos gustaría conocer más detalles sobre cómo podríamos mejorar y alcanzar la excelencia en su próxima visita. Su opinión es fundamental para nosotros mientras continuamos trabajando para ofrecer un servicio excepcional a todos nuestros huéspedes.Esperamos tener el privilegio de darles la bienvenida nuevamente en un futuro cercano y brindarles una experiencia aún más satisfactoria.Atentamente,

10/10 - 훌륭해요

Bonnie Jean

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed staying on the adults only side but could venture to the family areas to eat at different dining facilities. All staff was very friendly & went above & beyond.
2024년 4월에 6박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 4월 25일
Dear Bonnie, We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana. Kind regards.

8/10 - 좋아요

Vivian Michele 님, Orlando

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Grounds are beautiful, Lot of dining choices, Service is very friendly and professional
2024년 4월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 4월 25일
Dear Vivian, We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana. Kind regards,

10/10 - 훌륭해요

Irina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 8박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 4월 24일
Dear Irina ,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,

8/10 - 좋아요

andrew d

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is very well kept inside and out. The location is perfect. Dining options can be hit or miss. Some onsite restaurants are excellent while others are below average.
2024년 4월에 6박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 4월 19일
Dear Andrew D,Thank you for sharing your recent experience at TRS Turquesa Hotel. We are delighted to hear that you found our property well-kept and appreciated its perfect location.We regret to learn that your dining experiences were inconsistent, with some restaurants exceeding your expectations while others fell short. Your feedback regarding the quality of our onsite restaurants is invaluable, and we will review it with our culinary team to ensure a more consistent dining experience for all our guests.We appreciate your comments and hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Warm regards,

10/10 - 훌륭해요

Chad E

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My butler Noris and rest of the staff is incredible!! Pools are amazing and room is beautiful
2024년 3월에 7박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 4월 7일
Dear Chad E,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Kendra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The way they treated you was awesome and respectful!!
2024년 3월에 5박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 4월 7일
Dear Kendra,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Johayrie Ann Rios

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó la accesibilidad a todos los hoteles y áreas.
2024년 3월에 3박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 4월 4일
Estimada Johayrie, Muchísimas gracias por elegirnos su anfitrión para el deleite de unas vacaciones de ensueño. Estamos contentos de saber que su estancia ha sido muy positiva, esperamos con ansias hospedarle nuevamente en este rinconcito celestial de Punta Cana. Saludos Cordiales.

10/10 - 훌륭해요

sean

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We loved the Staff , the property, the pools the Beach the Food was amazing!!!
2024년 3월에 6박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 4월 2일
Dear Sean, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

8/10 - 좋아요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice
2024년 3월에 3박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 4월 2일
Dear Michelle, Thank you so much for taking the time to share your positive experience on Expedia. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 - 훌륭해요

Carlismiri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 4월 2일
Dear Carlismiri, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our first all-inclusive other than cruising. The resort is beautiful with outstanding amenities. Service was the best part of the experience. We chose to purchase the Premium Experience (recommended) and were rewarded with great service from Eddyson who was extremely attentive and made this a vacation to remember. Food was as expected for an all-inclusive- lots of options and variety, but not all that great tasting.
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 31일
Dear Mark, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. It's fantastic to hear that Eddyson provided you with excellent service. We will be sure to pass on your appreciation to him. We are also grateful for your kind words .Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 - 훌륭해요

Javier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 4월 7일
Dear Javier,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

10/10 - 훌륭해요

Dayna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Julissa Mota E-Butler 님, 2024년 4월 1일
Dear Dayna, Thank you so much for taking the time to share your positive experience on Expedia. We are delighted to hear that you had a 5 out of 5 experience during your stay with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the future. Best regards,

10/10 - 훌륭해요

Makenzie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Noris was so helpful on our vacation. It was so relaxing, beautiful grounds, delicious food, we will be back someday!
2024년 3월에 6박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 31일
Dear Makenzie, ,Thank you for sharing your feedback with us. We greatly appreciate your positive comments regarding Noris. We are thrilled to hear that she provided you with excellent assistance during your stay. Delivering exceptional service to our guests is our top priority, and we will be sure to pass along your kind words to her. We are delighted that she was able to enhance your experience with us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay. Best regards

10/10 - 훌륭해요

Stephanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property was our favorite all-inclusive vacation ever! Our butler, Rodny, was SO helpful and accommodating!!! He made all of our diner reservations and booked our couples massage on the beach for us. We truly appreciated his assistance with everything. All of the staff were friendly and helpful. The food was amazing and I would recommend staying at the TRS restaurants for all of your dining as there is no comparison to the quality at other Palladium restaurants. Definitely go to the Chic Cabaret show- it was AMAZING!!! HIGHLY recommend TRS Turquesa to all.
2024년 3월에 5박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 30일
Dear Stephanie, ,Thank you for sharing your feedback with us. We greatly appreciate your positive comments regarding Rodney. We are thrilled to hear that he provided you with excellent assistance during your stay. Delivering exceptional service to our guests is our top priority, and we will be sure to pass along your kind words to him. We are delighted that he was able to enhance your experience with us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay. Best regards

4/10 - 별로예요

Jim Ngoc Thang

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 30일
Dear Jim, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

10/10 - 훌륭해요

Maria

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 28일
Dear Maria, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

10/10 - 훌륭해요

Sally

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 28일
Dear Sally, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

10/10 - 훌륭해요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 8박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 27일
Dear Brandon, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

10/10 - 훌륭해요

Kelsey-Ann

2024년 3월에 7박 숙박함
답변 제공: Hospitality Sr. Advisor 님, 2024년 4월 7일
Dear Kelsey-Ann,We greatly appreciate your rating; thank you for choosing us. It is a pleasure to note that your experience was to your satisfaction. We will be attentive to your next visit to this vacation paradise in Punta Cana.Kind regards,Y. JiménezHospitality Sr. Advisor

8/10 - 좋아요

Emily 님, Boston

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large property with lots of dining and drinking options. Very clean and well maintained. While there were daily activities, there wasn't an easy way to find out what happened at all the properties each day as the app was lacking.
2024년 3월에 5박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 11일
Dear Emily, we would like to express our sincere appreciation for choosing TRS Turquesa Hotel for your recent stay and for taking the time to share your feedback with us. We value your input, as it assists us in our ongoing efforts to enhance our services and guest experiences. We are committed to providing a more efficient and enjoyable stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a more pleasant experience at TRS Turquesa Hotel in the future. Please do not hesitate to reach out to us with any further needs or comments you may wish to share. Sincerely,

10/10 - 훌륭해요

Katie Rauschenberger

2024년 3월에 7박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 28일
Dear Katie, Many thanks for choosing us as your host for the delight of a dream vacation. We are happy to know that your stay has been very positive, and we look forward to hosting you again in this heavenly corner of Punta Cana. Kind regards!

8/10 - 좋아요

michelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Store was outrageous expensive. People kept trying to reserve chairs yet didnt show for hours
2024년 2월에 11박 숙박함
답변 제공: Julissa Mota E-Butler 님, 2024년 3월 6일
Dear Michelle,we would like to express our sincere appreciation for choosing TRS Turquesa Hotel for your recent stay and for taking the time to share your feedback with us. We value your input, as it assists us in our ongoing efforts to enhance our services and guest experiences. We are committed to providing a more efficient and enjoyable stay for our guests in the future. We hope you might consider giving us another opportunity to provide you with a more pleasant experience at TRS Turquesa Hotel in the future. Please do not hesitate to reach out to us with any further needs or comments you may wish to share. Sincerely,

10/10 - 훌륭해요

Natalie

2024년 2월에 14박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 3월 20일
Estimado Natalie,Gracias por tomar el tiempo para compartir su opinión sobre su reciente estancia en TRS Turquesa Hotel. Nos complace saber que su experiencia mereció una calificación perfecta de 5 sobre 5.Es un honor para nosotros saber que disfrutó de su tiempo con nosotros y que su estancia cumplió con sus expectativas. Nuestro objetivo es proporcionar a todos nuestros huéspedes con un servicio excepcional y una experiencia inolvidable, y nos alegra saber que logramos alcanzar esto durante su visita.Agradecemos sinceramente sus amables palabras y su recomendación. Esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro para otra estancia igualmente excepcional en nuestro hotel.Atentamente,

10/10 - 훌륭해요

Karyn 님, Roxboro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: E. Cordero Guest Satisfaction Lead 님, 2024년 5월 17일
Estimada Karyn,Muchas gracias por compartir su excelente valoración de TRS Turquesa Hotel en Expedia.Nos complace saber que tuvo una experiencia de cinco estrellas con nosotros. Su satisfacción es nuestra mayor recompensa y nos motiva a seguir ofreciendo un servicio excepcional.Esperamos tener el placer de recibirle nuevamente en el futuro para otra estancia memorable.Atentamente,