스탠다드룸, 퀸사이즈침대 2개, 금연 | 각각 다른 스타일의 인테리어, 각각 다르게 가구 비치, 책상, 암막 커튼

데이즈 인 바이 윈덤 루이빌 에어포트 페어 앤드 엑스포 센터 여행 후기

2 out of 5
데이즈 인 바이 윈덤 루이빌 에어포트 페어 앤드 엑스포 센터
2905 Fern Valley Road, I-65 Exit 128, Fern Valley Rd, Louisville, KY

이용 후기

5.0
평점 10 - 훌륭해요. 1001개 이용 후기 중 133개" "
평점 8 - 좋아요. 1001개 이용 후기 중 132개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 185개" "
평점 4 - 별로예요. 1001개 이용 후기 중 183개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 368개" "

5.0/10

청결 상태

6.4/10

직원 및 서비스

5.0/10

편의 시설/서비스

4.6/10

숙박 시설 상태 및 시설

4.8/10

친환경

이용 후기

4/10 - 별로예요

Jessica

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The remote control for the TV was broken. Light bulbs in the lamps were missing. The comforter/bed sheets were stained. They had refillable shampoo/conditioner bottles in the shower which were both empty. The entire outlet box was sticking out of the floor in front of the heating unit.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 10일
Dear Jessica,We sincerely apologize for the numerous issues you encountered during your stay with us. Your experience is far from the standard we strive to provide for our guests. We take your feedback seriously and will address these concerns with our team to ensure that such issues do not happen in the future. We hope to have the opportunity to regain your trust during your next visit.Sincerely, Hotel Manager

4/10 - 별로예요

Denise

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not a nice property at all
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 1일
Dear Denise,We're sorry to hear that your experience did not meet your expectations. We take all feedback seriously and will work diligently to address any concerns you may have had during your stay. Your satisfaction is important to us, and we hope to have the opportunity to improve and provide a better experience for you in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Shelly

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front door had a 2 inch gap at the bottom, the bathroom door didnt fully close, the toliet didnt flush. My daughter and myself blocked the door because we felt unsafe.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Guest,We're deeply sorry to hear about the issues you encountered during your stay. It's unacceptable that you felt unsafe due to the condition of your room, including the door gaps and malfunctioning toilet. Your safety and comfort are our top priorities, and we apologize for falling short of providing a satisfactory experience. We take your feedback seriously and will address these issues promptly to ensure improvements are made. Thank you for bringing this to our attention. We hope you will visit again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

TaWanda

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was not aware this facility was a motel. The site does not show the outside building. I thought all Days Inn converted to hotel style. Room was not cleaned properly or not at all. Paint was chipping off the walls. Everything was just terrible
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 25일
Dear Guest,We apologize for any confusion regarding the type of facility you booked. We regret that the cleanliness of your room did not meet our usual standards and for any inconvenience caused by the condition of the paint. Your feedback is important to us, and we will address these issues to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 - 좋아요

JAMES

2024년 3월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear JAMES,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had an overall positive experience during your visit. If there's anything specific we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Mark Allen

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Complete dumpster fire. Entire property is grime.
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 11일
Dear Guest,Thank you for your feedback! We are sorry everything about your stay did not reach up to our full potential. We have taken note of the comment mentioned and hope that any future stay with us reaches above your expectations. We will be excited to welcome you back and hope to see you soon.Sincerely, Hotel Manager

10/10 - 훌륭해요

Camilla

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 2일
Dear Camilla,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Joel

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Outdated rooms, painted countertops, painted tub. Old furniture and tired linens. Breakfast the same each day and was a basic continental style - which works but looked much better in the pictures.
2024년 2월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 28일
Dear Joel,Thank you for your feedback! We are sorry everything about your stay did not reach up to our full potential. We have taken note of the comment mentioned and hope that any future stay with us reaches above your expectations. We will be excited to welcome you back and hope to see you soon.Sincerely, Hotel Manager

4/10 - 별로예요

Russel

출장 여행, 가족 여행
별로예요: 숙박 시설 상태 및 시설
The room was non smoking , not true the room reeks of cigarette smoke . Also being a pet friendly , the room also reeked of cat urine. The room I was in seemed to have had a fight in it room things we’re damaged and the room had been broken into because you could plainly see the forced entry. I can keep going. I would never recommend this Louisville venue to anybody
2024년 2월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Guest,We are truly sorry for the multiple issues you encountered during your stay. Your experience is not reflective of our usual standards, and we sincerely apologize for the inconvenience and disappointment caused. Rest assured, we take your feedback seriously, and we will investigate and address these concerns promptly to prevent recurrence. We understand your dissatisfaction, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Donna

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Hotel Manager 님, 2024년 2월 26일
Dear Guest,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Gregory Drew

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unsafe. Door didn’t latch.
2024년 2월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Guest,We appreciate your feedback and take your concerns seriously. We apologize for any discomfort caused by the door issue, and we assure you that our maintenance team will promptly address this to enhance the safety of our guests. Thank you for bringing this to our attention. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 - 별로예요

David

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Dirty and nasty
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear David,We're truly sorry to hear about your experience. Cleanliness is a top priority, and we apologize for falling short of expectations. Your feedback is valuable, and we'll address this matter promptly to ensure improvements. We hope to have the opportunity to provide a much better experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Randall

단체 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
I wasn't nothing I liked about the property It was right next to a subdivision and they were burning outside all night
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Randall,We apologize for the inconvenience caused by the nearby subdivision and their activities. Your comfort and satisfaction are important to us, and we regret that we fell short of providing a pleasant experience. We'll address this issue and strive to mitigate any disturbances for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Amanda

출장 여행, 가족 여행
This hotel was awful! There were cockroaches. Floor was dirty, staff was rude. The door wouldn’t shut all the way. We did not stay here. Checked out soon after checking in.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Amanda,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst service ever
Worst overall service ever. We felt like the front desk lady wouldn't care less. Service was super small, no willingness to help or make our stay easy. Plus they charged us a cash "deposit", which they would not reimburse when we checked in before 8am. We had to wait until close to 11am. The room was descent but bathroom as very old, no bah soap (liquid or bar), only conditioner and shampoo. We took a while to figure out how the heater works, and had to call the front desk for help. No more stays at any Days Inn ever!
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 21일
Dear Guest,Thank you for sharing your concerns with us. I’m sorry you didn’t have the experience you were expecting with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely, Hotel Manager

8/10 - 좋아요

virgil

좋아요: 직원 및 서비스, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Virgil,Thanks for staying with us and giving us an 8 rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10 rating. It will make a big difference for us. I hope you will visit us again soon.Sincerely, Hotel Manager

6/10 - 괜찮아요

Janice

좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 20일
Dear Janice,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Nasty room
I was shocked to find that the beds had stains and dirt on the covers. The toilet sit was falling off and the sink and tub did not look like they had been clean.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 18일
Dear Guest,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

2/10 - 너무 별로예요

FAHAD

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very bad hotel to stay. Avoid it if u can .
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 15일
Dear FAHAD,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Joel

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Wow the quality of this hotel is NOT good ….. was there for all of 10 min before I realized this hotel had stained Comforters and Bug of some sort on the floor … we said No way and left. Now I will say front desk was good to deal with Kindly refunded my money and let me out of the stay ! So customer service was a win !
2023년 11월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Joel,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Pascale

단체 여행
별로예요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Pascale,Thank you for the stay and your rating of 6 out of 10. Please let us know your opinion, which can help us improve our hotel service from 6 to 10. We appreciate your feedback. Hope you will visit us again soon.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Santos de la cruz

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
El personal pésimo grosero e agresivo mucha inseguridad y ruidos
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 11일
Dear Guest,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

8/10 - 좋아요

Billie

좋아요: 숙박 시설 상태 및 시설
Brown ring around the ring of the drain.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 31일
Dear Billie,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe pride shows in everything we do. We are very sorry that we could not satisfy you.Sincerely,Hotel Manager.

4/10 - 별로예요

kris

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Ehh
Bed wasn’t comfortable breakfast was awful. Just overall not a great stay. But the equip expo was amazing
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 21일
Dear Guest,We are terribly sorry that you didn’t have a good experience with us. You can be sure that we’re changing and improving the hotel all the time to better satisfy guests. Nothing is more important than a great guest experience. I hope you’ll give us another try in the future. Sincerely, Hotel Manager.

6/10 - 괜찮아요

William

2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 12일
Dear William,Thank you for your feedback and for taking the time to rate your experience. We would love to know how we can improve to make your next stay more enjoyable. Please feel free to share any specific suggestions or concerns with us. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Godluck

좋아요: 청결 상태, 직원 및 서비스
Breakfast room is always closed and open briefly in the morning, they can improve the Breakfast
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 10일
Dear Godluck,Thank you for your feedback regarding our breakfast service. We appreciate your input. We will certainly consider your comments and explore ways to improve the breakfast offerings, including potentially extending the breakfast hours to better accommodate our guest's schedules. We hope you will notice positive changes during your future stays, and we appreciate your continued support and feedback.Sincerely,Hotel Manager.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
I was assigned a room at the back of the property, and it was very noisy outside my door every night. It looked as though a remodel was not finished. Several areas of trim were missing. I also noticed a few insects.
2023년 9월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 5일
Dear Guest, We are very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay visit. Your comments are serious, and we have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Request your understanding and continued patronage.Sincerely,Hotel Manager

6/10 - 괜찮아요

Godluck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's great given the room rates, but the breakfast is okay for the room price
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 4일
Dear Guest,Thank you for sharing your feedback about our hotel. We're pleased to hear that you find our hotel great, especially given the room rates. We appreciate your comments about the breakfast, and we will continue working on ways to enhance it and make it even more enjoyable for our guests. Your input is valuable to us, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Jennifer

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The sheets were dirty. The place was noisy and people were walking around late at night talking loudly about prostitution. The floor joists were loud and whoever was in the room above us moved around all night - don't want to imagine what was going on up there.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 4일
Dear Guest,We sincerely apologize for the issues you encountered during your stay. The cleanliness of our rooms is a top priority, and we are deeply sorry that the sheets were not up to standard. Your comments about the noise disturbances are also concerning, and we will take steps to address these issues to ensure a more peaceful and comfortable stay for our guests. We appreciate your feedback as it helps us improve. We hope you will consider giving us another chance in the future to provide you with a much better experience.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Steve

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Look somewhere else!! Pictures don't tell truth.
The place was not clean at all. We had to clean up the room before we could even try and get some rest. The smoke free room was anything buy smoke smell free. We made it through the night and left the next day ASAP!
2023년 9월에 6박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 3일
Dear Steve,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Ruben

2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 2일
Dear Ruben,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

2/10 - 너무 별로예요

James

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Horrible
Cigarette burns in the comforters, sticky floors and smelled like cigarettes in a non smoking room
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 29일
Dear James,Thank you for your feedback. We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

8/10 - 좋아요

Anthony

2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 30일
Dear Anthony, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lady of the Night
The hotel is comfortable enough and minutes away from where I went over the 4 days I was there. No complaints there. Just FYI, there is/was a Prostitute living on site. Said she had been living there 3 months. Pretty funny. She tried to hit me up but told her I was not interested. She was short 60 bucks on the rent Saturday morning. Had to move out. Sunday she was back. Same room. I guess they must hold it for her. I got back to the hotel every evening around 11 PM. There she would be hanging over the balcony hoping to get some biz I guess. I think there were a few more there but she was the main one. Top floor in the bldg the office is in, last room on the left! HAHA. A few homeless people sleeping and hanging out behind Hardy's a lot.
2023년 9월에 4박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 28일
Dear David,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Karen

2023년 9월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 16일
Dear Karen,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please don't hesitate to let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again.Sincerely,Hotel Manager

10/10 - 훌륭해요

Brooks

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Thank very much
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 21일
Dear Brooks,It is delighting to see five-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager

6/10 - 괜찮아요

carrie

가족 여행
좋아요: 객실의 편안함
Acceptable budget motel. Outside conditions show age, but eoom was somewhat updated. Neighborhood was not terrible, but some solo travelers or families with kids might feel uneasy. Room was basically comfortable. Need was soft enough and plenty of decent size pillows on bed. Location is convenient to fairground and airport.
2023년 9월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 20일
Dear Carrie, Thank you for taking the time to write about your recent stay with us. We appreciate your pleasant remarks and will work on addressing the issues you have raised. We look forward to welcoming you again soon. Sincerely, Hotel Manager.

10/10 - 훌륭해요

Kimberley

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 28일
Dear Kimberley,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

6/10 - 괜찮아요

Janet

별로예요: 청결 상태, 숙박 시설 상태 및 시설
This Hotel was very nasty, we were killing cockroaches and crickets like crazy. There is mold in the bathroom no coffee maker, the front of the tv remote was broke off and didn’t like to change channels. Stuff that looked like dog doo but wasn’t. But it would not come up. Could not put anything in the freezer because it was frozen solid. Thank you for nothing..
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 8월 22일
Dear Guest,Thank you for writing the review. We hope that you had an overall good experience. We apologize that we let you down due to cleanliness and maintenance issues. You can be sure that we will use your comments as we change and improve, and your review will make a difference. Nothing matters more to me than satisfying guests like you. I hope that you will visit us again.Sincerely,Hotel Manager.

8/10 - 좋아요

Patricia

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 9일
Dear Patricia,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

10/10 - 훌륭해요

Sabrina

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 3일
Dear Guest,Thank you for your fantastic 5 out of 5 rating! We're delighted to hear that you had a great experience during your stay. If you have any more feedback or if there's anything else we can do to make your next visit even better, please let us know.Sincerely,Hotel Manager

8/10 - 좋아요

Donald

2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 8월 29일
Dear Donald,Thanks for choosing our hotel for your stay and the 4 ratings you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

8/10 - 좋아요

Curt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 26일
Hello Curt,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.Sincerely,Hotel Manager.

6/10 - 괜찮아요

Ronald

Mejorar cierto punto
I don't like the bathtub, the water remains stagnant; at breakfast there was no egg... the rest in general was fine.
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 7월 25일
Dear Guest,We apologize for the problems you encountered with your stay. We are working on each of them and hope that you will give us another chance to earn your business.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

BETHANY

아이를 동반한 가족 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Roaches, working women and drug dealing. People hanging out in the parking lot with music blaring and drinking and smoking blunts Would DEFINITELY NOT RECOMMEND!!!! ExpedIa should be ashamed to promote this property.
2023년 7월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 11일
Dear Guest,Thank you for bringing these concerns to our attention. We sincerely apologize for the issues you experienced during your stay. This is not reflective of our standards, and we take your feedback seriously. We will investigate the matter thoroughly and take appropriate action to address the issues mentioned. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Antena

2023년 7월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 7월 13일
Dear Antena,We are sorry to hear that you were not completely satisfied with your experience.From an improvement point of view, we look for specific areas of your experience that need improvement.We will be looking forward to welcoming you back soon.Sincerely,Hotel Manager

4/10 - 별로예요

Jason

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The staff were friendly. The room wasn’t clean, the floors were dirty, the showers had dirt and hair in them.
2023년 7월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 7월 10일
Dear Jason,Thank you for taking the time to your comments about our hotel. We are glad you like our hotel staff. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback and we assure you that we would work on it and that improvement can be seen during your next stay.Sincerely,Hotel Manager.

6/10 - 괜찮아요

Martin

2023년 7월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 8월 5일
Dear Martin,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

8/10 - 좋아요

Gary 님, Elyria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check out the hotel it was worth the stay
2023년 6월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 7월 3일
Dear Gary,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager.

8/10 - 좋아요

Christine

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property manager very helpful
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 7월 3일
Dear Christine,Thank you for your wonderful comment. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely,Hotel Manager.