로비

데이즈 인 바이 윈덤 오타와 웨스트 여행 후기

2.5 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 385개" "
평점 8 - 좋아요. 1000개 이용 후기 중 381개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 126개" "
평점 4 - 별로예요. 1000개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 53개" "

8.2/10

청결 상태

8.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.8/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

4/10 - 별로예요

Chaeyoung

좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Noise, noise and noise!
I stayed 2 nights. Checking in, I asked if I can be arranged to a quiet room. The lady at the reception said yes. However, it was a bit weird that she gave me a room located on the 1st floor, and also right next to the road with traffic. Even worse, I got to know that someone with his dog was staying across me. During the day, I heard lots of noise of cars passing by. Every night, I couldnt sleep well cos the guy in front of my room was making a lot of noise, moving his stuff, keeping his door opened, with his barking dog. I still dont understand why the lady gave me that room, even though she must know its the closest side to the road, and someone with his pet was staying right in front of the room. Even though the sanitization service was thorough, I will never visit here again cos of this really bad suffering from noise.
2021년 4월에 2박 숙박함
답변 제공: Rose 님, 2021년 4월 19일
Dear Guest, I am so sorry that your stay was less than satisfactory. During this time the hotel is mostly quite so its unfortunate that you were so disturbed, it would have been a simple matter to move you to another floor if you had advised the agent of your situation. Again I am sorry your were disturbed.

6/10 - 괜찮아요

Shane

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
Hotel was in ok shape. Sink drain was broken and sink wouldn’t drain. Grocery store and McDonald’s close by. Easy to get too.
2024년 4월에 1박 숙박함
답변 제공: FOM 님, 2024년 4월 16일
Thank you for your feedback. We are sorry that you experienced maintenance issues during your stay and it is our hope that it will not discourage you from staying with us in the future.

10/10 - 훌륭해요

Che Ny

2023년 3월에 1박 숙박함
답변 제공: FOM 님, 2024년 3월 27일
Thank you for the positive rating!

2/10 - 너무 별로예요

Kaitlyn

별로예요: 직원 및 서비스
Being accused for smoking in the room and told "no evidence" when we went outside and sat in our car and told them to look at the cameras. We even clean3led the room, all we did was sleep and take a showrr and the only good service was the gentleman when we checked in.
2024년 2월에 2박 숙박함
답변 제공: FOM 님, 2024년 3월 14일
When the housekeepers suspect a room has been smoked in, it must be checked. Unfortunately, it happens often. When there is no evidence of smoking, there is not much we can do. The room had to be deep cleaned and put out of order for several days because of the lingering odor.

10/10 - 훌륭해요

Jacqueline

좋아요: 숙박 시설 상태 및 시설
Great service. Clean and well located for where we needed to be.
2024년 2월에 1박 숙박함
답변 제공: FOM 님, 2024년 3월 2일
Thank you for the positive feedback. It is much appreciated.

4/10 - 별로예요

Alcapone

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
TV was not working with other apps. The tub is rusty.
2024년 2월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 20일
Thank you for taking the time to leave your feedback. All feedback is appreciated. The maintenance department have been notified of the rust in your bathtub and will take care of it immediately.

8/10 - 좋아요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great king size bed, no microwave.
2024년 2월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 13일
Thank you for your feedback. We are happy that you enjoyed your stay!

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 13일
Thank you for your feedback.

6/10 - 괜찮아요

Sherry

2024년 1월에 2박 숙박함
답변 제공: FOM 님, 2024년 2월 7일
Thank you for your feedback.

10/10 - 훌륭해요

Oscar 님, Maple

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 3일
Thank you for the positive rating!

2/10 - 너무 별로예요

Sean

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
The are advertising breakfast included/free continental breakfast. But when you go the continental breakfast area it is closed and the direct you to the restaurant. The restaurant does have a sad breakfast bar setup but it is 8 dollars to have access to the toast, cereal, yogurt, and a croissants. If you want eggs, sausage, waffles, fruit, the is an additional cost and they have to bring it to you. Then they are asking for tips for the service. Not impressed considering in was advertised as a included breakfast at the time of booking.
2023년 12월에 2박 숙박함
답변 제공: FOM 님, 2023년 12월 5일
We do not advertise anywhere that breakfast is included and it has been that way since June of this year. I am sorry that you found the breakfast offered in the attached restaurant underwhelming.

6/10 - 괜찮아요

Anny

2023년 12월에 1박 숙박함
답변 제공: FOM 님, 2023년 12월 5일
Thank you for your feedback.

10/10 - 훌륭해요

Thomas

2023년 12월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 3일
Thank you for the positive rating!

10/10 - 훌륭해요

Carmen

2023년 11월에 1박 숙박함
답변 제공: FOM 님, 2024년 2월 3일
Thank you for the positive rating!

6/10 - 괜찮아요

Karen

출장 여행
별로예요: 편의 시설/서비스
Not what I was hoping for. The hotel was not in an area that had restaurants to have dinner at.
2023년 11월에 1박 숙박함
답변 제공: Rose 님, 2023년 11월 15일
Odd, as we have at least 6 within walking distance.

8/10 - 좋아요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and comfortable. Fine for a basic No Frills Hotel.
2023년 10월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 26일
Thank you for your positive feedback! It is much appreciated.

10/10 - 훌륭해요

Lisa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 25일
Thank you for your positive rating! We are so happy that you enjoyed your stay.

8/10 - 좋아요

laura

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 24일
Thank you for your positive rating.

2/10 - 너무 별로예요

Louis Ka Wai

아이를 동반한 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Days Inn signage didn’t even light up, we almost missed it when we first arrived. This was first thing we saw before entering the hotel and it represented the hotel. Shower head was broken it almost came off. Bed mattress was so old. Carpet was so old. LG TV was outdated. Bathroom exhaust fan was not working. Elevator stopped working at night and we were at 5/F. I had an impression that they just want to close down the business. Terrible.
2023년 10월에 2박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 19일
We are so sorry that your stay with us was less than exemplary. At Days Inn we strive to make every guests' stay a pleasant experience. We have sent our maintenance department to address the issues in the room and we sincerely apologize for the issues with the elevator.

4/10 - 별로예요

David

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
broken toilet, soap container fell off wall,dirty air conditioner,some power outlets did not work
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 2일
Thank you for sharing your feedback about your recent stay. We sincerely apologize for the disappointing experience you had with us. Your comments are valuable, and we will investigate the issues you mentioned to improve our accommodations and service.

6/10 - 괜찮아요

Vanessa

좋아요: 청결 상태
별로예요: 직원 및 서비스
Staff were not very friendly and welcoming, challenged us on basic questions such as if there was Continental breakfast (told us to look at the hotel info online) asked about a seniors discount and very rudely said no, even with our elderly mother standing with us. Nothing special or fancy about this hotel, which is fine if you just need a place to stay overnight
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 2일
Thank you for sharing your feedback with us. We apologize for any negative interactions you had with some of our staff. Your feedback is important, and we will address this matter internally to ensure a better experience for our guests

10/10 - 훌륭해요

Jing

2023년 9월에 3박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 19일
Thank you for your positive rating!

10/10 - 훌륭해요

Jenn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 2일
Thank you for sharing your feedback with us.

6/10 - 괜찮아요

Linda

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk who checked us on was outstanding. Personable, engaged, knowledgeable. Everyone else told us they did not know anything as they had only been there a day or so. TV kept freezing. Obviously not enough WiFi strength for the usage. Annoying.
2023년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 2일
Thank you for your review. We appreciate all feedback

4/10 - 별로예요

Lisa

Place was dirty
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 2일
Thank you for sharing your feedback about your recent stay. We sincerely apologize for the disappointing experience you had with us. Your comments are valuable, and we will investigate the issues you mentioned to improve our accommodations and service.

10/10 - 훌륭해요

Jeffrey

2023년 9월에 4박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 19일
Thank you for your positive rating!

6/10 - 괜찮아요

Laurie 님, Montreal

출장 여행
별로예요: 직원 및 서비스
Staff was unwelcoming upon arrival
2023년 9월에 1박 숙박함
답변 제공: Days Inn Ottawa West 님, 2023년 9월 22일
Thank you for your review. We appreciate all feedback.

10/10 - 훌륭해요

Dan

2023년 9월에 1박 숙박함
답변 제공: Days Inn Ottawa West 님, 2023년 9월 22일
Thank you for your review. We appreciate all feedback.

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스
2023년 8월에 3박 숙박함
답변 제공: Days Inn Ottawa West 님, 2023년 9월 22일
Thank you for your review. We appreciate all feedback.

6/10 - 괜찮아요

Gerald

Very disappointed in the breakfast. Minimum variety and it should have been included like last time we stayed.
2023년 9월에 1박 숙박함
답변 제공: Days Inn Ottawa West 님, 2023년 9월 22일
Thank you for your review. We appreciate all feedback.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 18박 숙박함
답변 제공: SM 님, 2023년 9월 9일
We're genuinely sorry to hear that your experience fell short of your expectations, receiving a 2 out of 10 rating. Your feedback is essential to us, and we'd appreciate any specific details or concerns you can provide to help us understand and address the issues you encountered during your stay. We're committed to improving and hope to have the opportunity to make it up to you in the future.

10/10 - 훌륭해요

Deanna

연인과의 여행
좋아요: 편의 시설/서비스
Staff was very friendly and polite. Rooms were very clean .
2023년 9월에 1박 숙박함
답변 제공: SM 님, 2023년 9월 9일
Dear Deanna,We appreciate your kind words and positive feedback about our friendly and polite staff and our clean rooms. Providing exceptional service and cleanliness is a top priority for us, and we're delighted to know we met your expectations. We look forward to welcoming you back in the future for another great stay.

6/10 - 괜찮아요

Sandra Dos

2023년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 9일
Thank you for your feedback, and we appreciate your honesty in rating your experience. We always strive to improve, and your input is valuable. If you have any specific suggestions or concerns that would help us enhance your next visit, please feel free to share.

4/10 - 별로예요

Patricia

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location but more business. Hotel under renovation. Could hear elevator during night. Shower was outdated and hard to turn on and fan in washroom did not work.
2023년 9월에 1박 숙박함
답변 제공: SM 님, 2023년 9월 9일
Thank you for sharing your recent experience with us. We're glad to know you appreciated our great location, but we apologize for the inconveniences you encountered during your stay. We take your feedback seriously and will address the issues with the elevator noise, shower, and bathroom fan promptly. Your input is valuable, and we aim to provide an improved experience in the future.

6/10 - 괜찮아요

Yoseph

가족 여행
좋아요: 직원 및 서비스
The staff were very good. I believe the property is under maintenance. It’s very basic. No coffee shop in the property, no breakfast facility in the property. We left after two nights. I think it’s overrated for the price.
2023년 8월에 5박 숙박함
답변 제공: SM 님, 2023년 9월 9일
Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback, and it's great to hear that you found our staff to be very good. However, we are sorry to learn that your overall experience did not meet your expectations. We understand your concerns about the property's basic amenities and the absence of a coffee shop and breakfast facility. We are continuously reviewing and updating our offerings to better serve our guests, and your feedback will certainly be taken into account as we make improvements.We apologize if you found the property overrated for the price. We aim to provide our guests with a comfortable and satisfying stay, and we will use your comments to ensure we are offering a fair value for the experience we provide.We genuinely appreciate your input, and we hope you may consider giving us another chance to provide you with a more enjoyable stay in the future. Please feel free to reach out to us directly if you decide to return, and we will do our best to exceed your expectations.Thank you for choosing our hotel, and we value your feedback.

2/10 - 너무 별로예요

Marc

출장 여행
별로예요: 숙박 시설 상태 및 시설
Decent place Random stuff all over the place broken Elevator button to be one AC did not work a damm in the room. Was hotter then a sauna No matter what you did it would not work.. Too tired to change rooms. Bed was comfy. And so was the pillows. Staff nice. No breakfast at all.
2023년 9월에 1박 숙박함
답변 제공: Front Office Manager 님, 2023년 10월 27일
Thank you for your feedback. We will pass on your kind comments regarding the staff and the beds/pillows to our team and we will have the maintenance team check out the air conditioner unit in the room that you were staying in.

2/10 - 너무 별로예요

Robert 님, Hamilton

연인과의 여행, 반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you can spend a few extra dollars stay anywhere else. This DAYS INN property is falling apart and it looks like no money has been invested into the infrastructure for a long time. The Expedia photo is misleading...the building is now painted in ugly black and the brickwork is crumbling although there were contractors working on the outer facade when we were there. At the end of the day, in late afternoon, roofing contractors would set up in a section of the hotel parking lot, pull out their camping chairs and drink alcohol continuously for 3 or 4 hours. This went on for three days, right in the middle of the guest parking while we were there and no one on the DAYS INN staff seemed concerned. Each morning the parking lot would be strewn with beer cans...everywhere. The room itself was replete with broken fixtures and substandard amenities while the hallway carpet was dirty and obviously had not seen a vacuum in a few days. During our stay, not one visit by hotel staff to quickly clean the room...all in the name of saving the environment and Mother Earth. To top off the entire experience, we had booked in April 2023 and at that time breakfast was included. However, DAYS INN discontinued the breakfast service on June 28, 2023. When we checked in, no one informed us of this change and we were told it was no longer available. Upon leaving/checking out, we were informed, only then, that meal vouchers should have been given to us but apparently, no one on staff took any action.
2023년 8월에 3박 숙박함
답변 제공: SM 님, 2023년 9월 9일
Dear Robert,We sincerely appreciate you taking the time to share your recent experience with us. We are deeply concerned to learn about the issues you encountered during your stay, and we apologize for falling short of your expectations.We value your feedback regarding the hotel's condition and the ongoing construction work. We are actively working to address these concerns and make necessary improvements to enhance our property. Your comments about the parking lot situation are particularly disheartening, and we will address this matter promptly to ensure a more pleasant environment for our guests.We apologize for the maintenance issues you experienced in your room and the cleanliness concerns in the hallway. This does not reflect our usual standards, and we will be diligent in addressing these issues with our housekeeping and maintenance teams.Regarding the breakfast situation, we apologize for the miscommunication. We have discontinued our breakfast service as of June 28, 2023, and it appears there was a lapse in informing our guests about this change. We are sorry for any inconvenience this may have caused, and we will use your feedback to improve our communication processes.Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide you with a more satisfying experience in the future. Please do not hesitate to reach out to us directly if you plan to return, and we will do our utmost to make your next stay exceptional.Thank you for bringing these issues to our attention, and we appreciate your patience and understanding.

6/10 - 괜찮아요

Zohra

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Il y avait des tâches de sang sur la taie d'oreiller, un deux lit était inconfortable et mal replacé sur le sommier .. Il y avait du bruit pendant toute la nuit ( pas bien isolée) Pas de petit déjeuner inclus, pas de piscine
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 9일
Nous sommes profondément désolés d'apprendre les problèmes que vous avez rencontrés lors de votre séjour. Les taches de sang sur la taie d'oreiller et l'inconfort du lit sont inacceptables, et nous nous excusons sincèrement pour ces problèmes. Nous allons immédiatement prendre des mesures pour améliorer la qualité de nos chambres et assurer leur propreté.Nous comprenons également que le bruit et l'absence d'isolation phonique ont perturbé votre sommeil, ce qui n'est pas à la hauteur de nos normes. Nous allons examiner nos procédures pour minimiser les nuisances sonores.En ce qui concerne le petit-déjeuner et la piscine, nous sommes désolés que ces installations ne soient pas disponibles pendant votre séjour. Votre avis est précieux, et nous le prenons en compte pour améliorer notre service.Nous espérons que vous nous donnerez une autre opportunité de vous accueillir dans des conditions plus agréables à l'avenir. Si vous avez d'autres préoccupations ou des besoins spécifiques, n'hésitez pas à nous contacter directement. Votre satisfaction est importante pour nous.

10/10 - 훌륭해요

Nico

2023년 8월에 1박 숙박함
답변 제공: Days Inn Ottawa West 님, 2023년 9월 22일
Thank you for your review. We appreciate all feedback.

8/10 - 좋아요

michael

2023년 8월에 1박 숙박함
답변 제공: Days Inn Ottawa West 님, 2023년 8월 26일
Thank you for your positive rating.

8/10 - 좋아요

Caryn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was really conveniently located to an appointment I had. It was quick and convenient to check in and out. The staff we’re helping and efficient.
2023년 8월에 1박 숙박함
답변 제공: SM 님, 2023년 9월 9일
Dear Caryn,We greatly appreciate your positive comments regarding our hotel's convenient location, quick check-in/check-out process, and helpful, efficient staff. Your satisfaction is our priority, and we're delighted to have made your stay enjoyable. We look forward to welcoming you back for another seamless experience in the future.

10/10 - 훌륭해요

Susie

단체 여행
좋아요: 편의 시설/서비스
Great location. Lots of restaurants in the area.
2023년 8월에 1박 숙박함
답변 제공: Days Inn Ottawa West 님, 2023년 8월 23일
Thank you for your positive review.

8/10 - 좋아요

gilles

2023년 8월에 1박 숙박함
답변 제공: Days Inn Ottawa West 님, 2023년 8월 23일
Thank you for your positive rating.

10/10 - 훌륭해요

Natalie

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff are very friendly and welcomed us with our dog. The hotel is being renovated so I'm sure it will be better eventually. Good location but very busy corner. Great that they now have charging stations for ecars
2023년 8월에 1박 숙박함
답변 제공: Days Inn Ottawa West 님, 2023년 8월 20일
Thank you for the kind thoughts and review. I know that the staff will be pleased to see your review and we look forward to the exterior brickwork being completed.

6/10 - 괜찮아요

Stephen

2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 9일
Thank you for taking the time to share your thoughts and the review

8/10 - 좋아요

Kayte-Lynn

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Overall good stay. However, there is currently construction happening on one side of the building. This is fine, but a heads up would have been nice that it was directly happening in front of our room on the 6th floor. So when I opened the curtains in the morning, there was a man directly outside the window who proceeded to look inside before I closed the curtains. If I had been given notice I would have kept the curtains closed for privacy. Luckily I was dressed when I opened the curtains. When I told the front desk and they seemed pretty uninterested in my concerns.
2023년 8월에 2박 숙박함
답변 제공: SM 님, 2023년 9월 9일
Dear Kayte-Lynn,Thank you for your feedback. We apologize for the construction oversight and privacy issue you encountered. We'll address these concerns and ensure better communication in the future. Your comments are important, and we hope to serve you better next time.

6/10 - 괜찮아요

May

2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 9일
Thank you for taking the time to share your thoughts and the review

6/10 - 괜찮아요

Bradley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Charged deposit by both Expedia and the hotel itself
2023년 8월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 9일
Dear Bradley,I apologize for any confusion regarding the double charge you noticed. Please rest assured that we don't charge your credit card for a deposit; it's a temporary hold that we place, and it is released at checkout if there are no issues with the room. If you have any further concerns or require assistance with this matter, please don't hesitate to contact us directly. We appreciate your feedback and hope to resolve this issue to your satisfaction.

2/10 - 너무 별로예요

Suzanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Clean and friendly front desk service
2023년 8월에 2박 숙박함
답변 제공: Rose 님, 2023년 8월 15일
Confusing score

10/10 - 훌륭해요

Marty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place to stay. Desk staff very friendly and helpful. Convenient location and clean rooms
2023년 8월에 2박 숙박함
답변 제공: Days Inn Ottawa West 님, 2023년 8월 13일
Thank you for taking the time to review and I am certain that the staff will appreciate all that you said.