2/10 - 너무 별로예요
Tomy
가족 여행
2024년 3월 16일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
BAD EXPERIENCE, POOR CUSTOMERS SERVICE.
I quickly booked this accommodation which I found while looking for glamping in the Atacama Desert. Unfortunately the location indicated did not work. After contacting the accommodation for directions, they told me it was not in the Atacama Desert. It was located in another location 9 hours away from me, so I asked to cancel, be 24 hours in advance and refused to help me, the person in charge of customer service at the hotel treated me as tiring and told me that I had to cancel 5 days before, which was impossible since I had reserved this accommodation 48 hours before. So I lost my money and I was insulted by the hotel/campsite. I therefore advise you not to encourage this place which has no respect for these customers.
Tomy
2024년 3월에 1박 숙박함