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힐튼 가든 인 애틀랜타 마리에타 여행 후기

3 out of 5
힐튼 가든 인 애틀랜타 마리에타
3045 Windy Hill Rd Se, Marietta, GA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1037개 이용 후기 중 595개" "
평점 8 - 좋아요. 1037개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 1037개 이용 후기 중 89개" "
평점 4 - 별로예요. 1037개 이용 후기 중 36개" "
평점 2 - 너무 별로예요. 1037개 이용 후기 중 39개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sits off the busy street and surrounded by woods. Very quiet.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Cindy

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great time and enjoyed the amazing treatment from all the staff. Will definitely return again!
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Eric 님, des moines

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Quiet and safe. Not many places to eat nearby though
2023년 12월에 1박 숙박함

4/10 - 별로예요

Ebonie

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함

8/10 - 좋아요

Keisuke

좋아요: 청결 상태
Good

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very very helpful
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Near other more expensive hotels but better.
2023년 10월에 2박 숙박함

8/10 - 좋아요

chris

가족 여행
좋아요: 청결 상태
the restaurant and bar bar were both closed on our travel date. we selected hilton garden for these amenties and were dissappointed after a long day of travel no the I75. suggest you notify guests in advance when amenities are not available in the future.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Janet

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

SueAnn

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was fine
2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Kristin

2023년 11월에 2박 숙박함

6/10 - 괜찮아요

Oscar Daniel 님, El Monte

출장 여행
The Wi-Fi connection was very poor and was always disconnecting. You have to request room service or your room will not get cleaned. You have to pay for breakfast.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Anna

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was courteous and friendly .
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

Philip

좋아요: 청결 상태, 숙박 시설 상태 및 시설
1) I was charged $100 for a damage deposit and told that I would receive the money back in three days. As a long-standing Hilton Honors member, why hold my money for three days? 2) I tried to log into WiFi. It took three times to connect to the HHonors browser window. I kept getting "Problem connecting" messages. I finally was able to enter my name and room number. Then, to get access to the wifi, I had to fill out a Hilton Honors membership request. I am ALREADY a Hilton Honors member - so, why do I need to spend time filling out the form? Then, I received a message that the information I submitted was accepted. However, I did get to the confirmation screen to access the WiFi after I submitted the Honors information - but was told that it couldn't be submitted. I tried two more times and it didn't work. So, I went to the front desk and worked with 2 different people and received the "couldn't connect." I was told to restart my computer, which I did, and it still received the message "couldn't connect." They called the maintenance person and he couldn't get it to connect either. All this took about a half hour. I am using my phone as a hot spot. This was a HORRIBLE experience.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 객실의 편안함
Nice place to stay if you're in the area.
Nice hotel, friendly staff, convenient location for our family events. Breakfast was extra, but was tasty.
2023년 10월에 3박 숙박함

10/10 - 훌륭해요

Joseph

2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Dianne

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Todd

연인과의 여행
We did not have a good experience at this hotel. I booked this hotel through Expedia since they had a better price than Hilton's. When we checked in the clerk verified that our price was lower than their price even if we used our Hilton honors program. We also were told that breakfast was included with our stay. The clerk confirmed that with our reservation. He also explained that check out was at 11 am. The next morning we went for breakfast and we were told that breakfast was not part of our stay. We had to pay $35 for breakfast. I talked with Kimberly at the front desk about this. Shecsaid the night clerk shouldn't have told us it was free. She said he didn't know what he was talking about. She said I had to sign the bill for breakfast and she would look into who was on the night we checked in. I also called down to guest services and talked with Kimberly about getting a late check-out. She said they were short staffed and they couldn't allow that. When I went to the front desk to ask again about late check-out, the gentleman in front of me asked for late checkout and Kimberly gave the approval for him to have a late check-out. I don't understand the double standard. Both myself and my girlfriend are Hilton honor members. We won't be staying at another Hilton hotel if this is how you treat customers. Obviously your facility doesn't comply with your Hilton Garden Inn promise...see photo.
2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

IQBAL

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Got there 11pm, couldn’t sleep all night. Dog barking all night long.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 숙박 시설 상태 및 시설
Comfortable bed. Great home fries on breakfast buffet!
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Rachael

별로예요: 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Danielle

단체 여행
좋아요: 청결 상태, 객실의 편안함
Friendly staff, clean modern room, good breakfast and convenient location for Braves game.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Paul

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place just makes sense for travelers
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Jeff

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was great!
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Demetrius

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel!
2023년 7월에 1박 숙박함

8/10 - 좋아요

Steve

가족 여행
2023년 7월에 2박 숙박함

8/10 - 좋아요

Freddy

가족 여행
좋아요: 청결 상태
Not worth the price. No in room safe Breakfast limited and on weekend only until 10 am. Only one lift ( elevator) working . The other one was out of order and never repaired during our stay. The toilet had running water all the time and although I requested to be repaired they didn’t do it. Overpriced.
2023년 7월에 2박 숙박함

4/10 - 별로예요

meredith

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Gross.
2023년 7월에 7박 숙박함

8/10 - 좋아요

Phillip

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

PEDRO

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Georgina

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I had a spacious room
2023년 6월에 3박 숙박함

4/10 - 별로예요

Krista

가족 여행
별로예요: 숙박 시설 상태 및 시설
The room floors were run down and musty smelling. The original room they put us in had dirty beds and the final room was an adjoining one to a very noisy family.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

latosha

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 6월에 1박 숙박함

4/10 - 별로예요

Michael

가족 여행
The room and bathroom smelled terribly of marijuana. I did not complain because we had an incredibly long day with a blown tire earlier in the day and a 7 hour drive. I would have asked for my money back but was simply too worn out to deal with it. I expected more from a Hilton hotel.
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Fabrizio

연인과의 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel was dated, need renewal, room was clean, public areas not really
2023년 6월에 2박 숙박함

8/10 - 좋아요

Elizabeth

좋아요: 청결 상태, 객실의 편안함
Service was great. Staff were friendly. Room was clean and comfortable!
2023년 6월에 1박 숙박함

4/10 - 별로예요

Zach

단체 여행, 가족 여행
별로예요: 편의 시설/서비스
Was told they only had 3 washcloths available. They don’t clean your room unless specificity requested. Shower water pressure was awful.
2023년 6월에 2박 숙박함

4/10 - 별로예요

Will

2023년 6월에 3박 숙박함

8/10 - 좋아요

Ellsworth

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Casey

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
We were stolen from by someone who works here and treated like garbage. The morning and evening staff were amazing.
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Jill

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast attendant was so nice every morning! Front desk was also very pleasant!
2023년 5월에 4박 숙박함

2/10 - 너무 별로예요

Casey

단체 여행, 연인과의 여행, 아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
I have too much to say honestly. It’s clean and quiet but my god they have so much to work on.
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Cameron

가족 여행
좋아요: 청결 상태, 객실의 편안함
2023년 5월에 1박 숙박함

10/10 - 훌륭해요

Amy

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice property in an ideal area of town. Well appointed.
2023년 5월에 1박 숙박함
답변 제공: GM 님, 2023년 5월 15일
Dear Amy, Thank you so much for choosing Hilton Garden Inn Atlanta Marietta. It is lovely to hear that you had a great stay and found our hotel to be an exceptional option for your travels. We appreciate your business and hope you find a reason to visit us again soon! Best, Rick Saenz General Manager

2/10 - 너무 별로예요

Corry

Poor communication and lack of knowledge about the refundable fee! Have yet to receive it, the hotel room was left spotless
2023년 4월에 2박 숙박함
답변 제공: GM 님, 2023년 5월 8일
Dear Corry, Thank you for your time in reviewing our hotel. I'm sorry for any confusion regarding your bill. We are always at your service for any additional explanations or corrections needed regarding your charges. Your feedback helps us improve our communications, so we hope to host you again. Sincerely, Rick Saenz General Manager

10/10 - 훌륭해요

Chelsey

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was really great
2023년 4월에 3박 숙박함
답변 제공: GM 님, 2023년 5월 3일
Dear Chelsey, Thank you for your patronage. We are so happy to know you enjoyed your stay enough to share this five-star review. Please visit again soon. Best, Rick Saenz General Manager

8/10 - 좋아요

Simon

2023년 4월에 4박 숙박함

10/10 - 훌륭해요

Shakira

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Visited for a wedding. The hotel did an amazing job accommodating the wedding party throughout the weekend. Customer service was superb.
2023년 4월에 2박 숙박함
답변 제공: GM 님, 2023년 4월 21일
Dear Shakira, Celebrating a wedding with loved ones is always a great reason to travel! It is rewarding to hear that our Hilton Garden Inn offered exceptional customer service during your time in Atlanta. Thank you for sharing your kind review on Expedia and letting other potential guests know that you enjoyed our hotel. Please come see us again soon! Best, Rick Saenz General Manager

2/10 - 너무 별로예요

Veronica

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I had an AC problem. The unit was broken and was not working. The next day, we realized that it wasn't working and requested another room. We were told "that all rooms were booked and would be provided a fan." After 40 minutes of trying to get dressed in a hot, humid room, I had to personally walk down to the front desk to retrieve the fan myself. The fan was a small desk fan that couldn't cool down a king size room. We were told that they were going to get maintence to come look at the unit. We eventually was able to get dressed and out. We left the hotel around 10 am and returned to the property at 2pm. No one had come to look at the unit. It was still hot! We complained to the front desk again. Finally they sent someone up who did not know what he was doing. So I had to go the front desk to demand another room. During check out, I request a refund or discount on my first night because we had to sleep in a hot room that caused us to sweat throughout the night. They told me to call Expedia and they would agree to the refund. Only for me to call EXpedia and request a refund for them to decline it stating that "we were accommodated and should haven't complained about the unit the "NEXT DAY." Completely unacceptable!
2023년 4월에 2박 숙박함
답변 제공: GM 님, 2023년 4월 21일
Dear Veronica, Thank you for writing and sharing your concerns. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the maintenance issue you experienced during your stay. I appreciate you bringing this issue to our attention so we can rectify it, and I apologize for the frustration it caused. Thank you for choosing us and we hope to host you again someday for a flawless experience. Sincerely, Rick Saenz General Manager

2/10 - 너무 별로예요

jerry

좋아요: 청결 상태, 객실의 편안함
2023년 4월에 2박 숙박함
답변 제공: GM 님, 2023년 4월 19일
Dear jerry, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Rick Saenz General Manager