The staff was lovely, the hotel itself was very clean and beautiful, but our room had a smell like wet mold which unfortunately ruined the stay for me. The windows we had were not the type that open, and the AC wouldn’t get colder than 22. We requested another room but they didn’t have anything available. The maintenance person looked but didn’t do anything. The smell was so strong just in our room, it woke me up several times. The toilet was cracked so I assume there is a leak that has soaked underneath the flooring and is causing the odor. The room needs to be decommissioned until the issue is fixed.
Also, the listing on Expedia said the hotel was beach front and that was not the case. The freeway was between it and the beach, not even accessible to walk there. I would not have booked there if I had known this, as we were seeking beach front. As our last night in Mexico, it was very disappointing.
The rooftop pool is very nice, breakfast was really good, and the staff were all very friendly and very courteous. There is also a plaza area below with many really good restaurants. We made the best of it, but overall I was still very disappointed.