Dear Jason, Thank you for your review. We're glad to learn you enjoyed a relaxing vacation with us. Thank you for recommending us to the TripAdvisor community and we hope to see you again soon! Warm Regards.

Dear Lovedeep,Thank you for visiting The Royal Cancun and for taking the time to write about your experience with us.We sincerely apologize for the misunderstanding about your coupon. This coupon must be handed at the VTM desk in our lobby to successfully apply your discount. We offer you an apology if we didn't communicate it clearly to you. We have certainly shared your feedback with the appropriate departments, and they have provided you with the proper follow-up and solution.Once again, an apology for the miscommunication. We hope to have the opportunity to welcome you back on your next vacation to the Mexican Caribbean.Warm regards,

Dear Rosalva,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Juan,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear John,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Luis Enrique,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Apreciable Cuauhtemoc,Gracias por tomarse el tiempo de escribir una reseña reconociendo la calidad y el servicio de The Royal Cancun.Complacer a nuestros clientes es uno de nuestros principales objetivos y nos llena de satisfacción que usted y su familia hayan podido disfrutar de esta experiencia en cada una de las áreas de nuestro resort.Esperamos con mucho gusto volver a recibirles en un futuro muy cercano.Saludos cordiales.

Dear Anna,Thank you for taking the time to post about our resort.We're glad to learn you and your family had a 5-star experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we achieved this goal with you.We look forward to welcoming you back during your next visit to the Mexican Caribbean.Warm regards.

Dear Thelma,Thank you for your kind comments about your experience at The Royal Cancun.We are pleased to read that you enjoyed the amazing service and attention of our staff, especially the one provided by Irene Murillo. We will be happy to share your comments with her and her managers.We look forward to hosting you and your family soon.Warm regards.

Dear Luis,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Mateo,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Apreciable Nelly,Gracias por tomarse el tiempo de escribir una reseña reconociendo la calidad y el servicio de The Royal Cancun.Complacer a nuestros clientes es uno de nuestros principales objetivos y nos llena de satisfacción que usted y su familia hayan podido disfrutar de esta experiencia en cada una de las áreas de nuestro resort.Esperamos con mucho gusto volver a recibirles en un futuro muy cercano.Saludos cordiales.

Dear Tanya,Thank you for taking the time to post about your experience at The Royal Cancun.It is our pleasure to learn you've enjoyed your recent visit and that your overall experience was positive.We appreciate your feedback and we'll continue working to improve in the areas mentioned.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.

Dear Jennifer,Thank you for visiting The Royal Cancun and for taking the time to write about your recent experience with us.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Jorge,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Omar,Thank you for visiting The Royal Cancun.We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards.

Dear Mohanad,Thank you for sharing your feedback about your recent stay at The Royal Cancun.We are pleased to hear that you enjoyed the service provided by our staff and appreciate your positive feedback in this regard. However, we're sorry to hear that your overall experience with us did not fully meet your expectations.We sincerely regret the misunderstanding you had with your travel agency and how this affected your overall experience, as you thought that your reservation was on an All-Inclusive plan but it was on a European Plan. Upon your arrival, our staff informed you of your reservation and offered solutions to improve your vacation, and you agreed to acquire the All-Inclusive plan.During the rest of your stay, we didn't have any complaints. We always encourage our guests to let us know about any issue they encounter to make their stay better, and we would have loved to hear your feedback during your visit.Thank you for choosing our resort for your vacation, and we hope that you will consider staying with us again in the future.Warm regards.

Dear Nikita,Thank you for taking the time to write a review recognizing the quality and service of The Royal Cancun.Delighting our guests is one of our main objectives and we are very pleased that you and your family were able to enjoy this experience in every area of our resort.We look forward to welcoming you again in the near future.Best regards.