스포츠 시설

레지던스 인 바이 메리어트 산 호세 사우스 여행 후기

3 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 769개 이용 후기 중 428개" "
평점 8 - 좋아요. 769개 이용 후기 중 191개" "
평점 6 - 괜찮아요. 769개 이용 후기 중 77개" "
평점 4 - 별로예요. 769개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 769개 이용 후기 중 45개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 7박 숙박함
답변 제공: front desk 님, 2021년 3월 31일
Thank you choosing to stay with and really hope you stay with us again in the near future.

8/10 - 좋아요

SUNGBAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전체적으로 좋았습니다.
전체적으로 좋았습니다.
2019년 2월에 2박 숙박함
답변 제공: GM 님, 2019년 2월 18일
Thank you for the rating

10/10 - 훌륭해요

SUNGKYO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Greatest hotel in San Jose South, 6111 San Ignacis
Great and strongly recommend!
2018년 10월에 3박 숙박함
답변 제공: GM 님, 2018년 10월 30일
Thank you for the rating and comments

8/10 - 좋아요

SUNGBAE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
3일 출장 숙박
친절하고 좋았습니다. 2인 1실사용했는데 침대가 1개 밖에 없지만 쇼파겸 침대가 있어서 2명이서 이용하기에 불편함은 없었습니다.
2018년 7월에 3박 숙박함
답변 제공: GM 님, 2018년 8월 1일
Thank you for the rating and feedback

10/10 - 훌륭해요

Chanyang 님, Seoil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 장소
친절하고 좋았습니다.

10/10 - 훌륭해요

TERRIE

연인과의 여행, 출장 여행
It was good checking in smooth and wuick
2024년 4월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 4월 13일
Dear Terrie, We're very pleased to hear that your check in was smooth and quick. Thank you so much for staying with us and we look forward to having you with us again soon!Sincerely,

8/10 - 좋아요

Don

The rooms are old and in need of updating. Elevator can use a good cleaning.
2024년 4월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 4월 6일
Dear Valued Guest, Thank you for taking the time to leave us your thoughts. We appreciate your feedback and you'll be pleased to know that we're working very hard to address all of these issues and elevate the overall guest experience. We look forward to having you back again to see how we've improved.

8/10 - 좋아요

Valerie

좋아요: 청결 상태, 직원 및 서비스
East to park and very quiet
2024년 3월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 4월 2일
Dear Valued Guest, We appreciate your amazing feedback and we're glad to have had the chance to serve you. Thanks for the kind words and great review. Come see us again!

10/10 - 훌륭해요

Ray

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean property close to a nice super market and plaza. Friendly and helpful staff.
2024년 3월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 4월 2일
Dear Valued Guest, We appreciate your amazing feedback and we're glad to have had the chance to serve you. Thanks for the kind words and great review. Come see us again!

4/10 - 별로예요

Sean 님, Edmonton

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: Sean - GM 님, 2024년 3월 26일
Dear Valued Guest, Thank you for staying with us and leaving a quick review. Your feedback is very important to us and we'd love to hear from you and learn what we can do to improve your experience next time around of you choose to come see us again. Feel free to reach out to me directly so that I can address any concerns.

10/10 - 훌륭해요

David 님, Escalon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked the staff and the bed was comfortable.
2024년 3월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 3월 22일
Dear Valued Guest, Thank you so much for staying with us and leaving a great review! We look forward to having you with us again soon!

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, easy checkin. Sofa bed was super uncomfortable for our daughter. Bed was very comfy. We were in town for a celebration of life for my cousin, had a great stay. Property could use a little update.
2024년 3월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 3월 17일
Dear Valued Guest, Thank you so much for choosing to stay with you during you celebration of life. We apologize for the sofa bed. We're ordering new mattresses for that and working to address all other areas of improvement as well. We appreciate your feedback and hope that you'll come see us again soon. Sincerely,

8/10 - 좋아요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Their continental breakfast is limited. No orange juice or yogurt available.
2024년 3월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 3월 5일
Dar Valued Guest, Thank you for taking a moment to leave us a review. We apologies for running low on a few items during your stay. We have taken action to remedy this issue for future moments to ensure that the overall guest experience is kept at the highest level. Please come see us so that we can show you where we have improved.

8/10 - 좋아요

Xueze

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
the breakfast is good but the room we were in is really humid
2024년 2월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 2월 28일
Dear Valued Guest, Thank you for leaving your feedback from your recent stay. We're glad to hear that you enjoyed yourself and we apologize for the room being humid. We're inspecting rooms and checking AC units to make sure we can make the overall guest experience even better.

8/10 - 좋아요

Emmie

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was always nice and accomodating even with the 3x that we had to change rooms. On the other hand, I was not happy to find out that the mattress was filthy and pretty stained. The free breakfast was a nice touch although it could use a bit of variety. Overall, it was a pleasant stay. Thank You.
2024년 1월에 27박 숙박함
답변 제공: Sean - GM 님, 2024년 2월 28일
Dear Valued Guest, Thank you for staying with us! Sorry about the room switches and the mattress. You'll be pleased to know that we've ordered more mattresses and have taken action on improving the overall guest experience. We hope to have you with us again the future.

10/10 - 훌륭해요

Rodelia 님, San Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
clean rooms
2024년 1월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 30일
Dear Valued Guest, Thank you for taking a moment to leave us a great review! More importantly, thank you for staying w/ us! We look forward to having you w/ us again in the future!Warm Regards,

10/10 - 훌륭해요

Kevin M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Exceeded my expectations!
2024년 1월에 3박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 27일
Dear Amazing Guest! We're very excited to hear that! Thank you for staying w/ us and thank you for leaving us suck a great review! We look forward to your next visit to the area!

2/10 - 너무 별로예요

Kerry

Charged double
I was charged for two rooms. Please adjust the balance and refund my credit card to reflect a charge for just one room. Then I can edit my review. Thank you, Kerry Shea
2024년 1월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 25일
Dear Valued Guest, Please confirm which one of your reservation was a duplicate so that we can research the issue and ensure everything is handled appropriately. Thank you.

6/10 - 괜찮아요

Pinky 님, Reno

2024년 1월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 2월 9일
Dear Valued Guest, Thank you for staying with us and leaving a review. WE hope to have you with us again in the future.

8/10 - 좋아요

Ladan

가족 여행
2024년 1월에 5박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 19일
Dear Valued Guest, We thank you for staying with us and leaving a us a great review! We hope to have you with us again soon!

10/10 - 훌륭해요

matt

2024년 1월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 2월 9일
Dear Valued Guest, Thank you for leaving us a 5 star review! We're glad you enjoyed your stay and we look forward to your next arrival!

4/10 - 별로예요

Nadia

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed two days in January 2024. Traveled for business. My current experience did not meet my expectations. I felt like “the Marriott Family "moved out. I believe that future customers of this place should be aware of the following: This property is outdated Room fireplace is not working TV is not Smart Appliances are not working Had to wait for a hot shower more than 30 minutes No cleaning service Tried to reach a front desk first night, but no response. Breakfast was included in the price: 6:30am No hot oatmeal Out of orange juice Real plates Plastic utensils Fruits: apples only
2024년 1월에 2박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 19일
Dear Valued Guest,Thank you for taking the time to leave us a review of your stay. I'm sorry that we did not deliver. I'm sharing your story with the rest of our team so that we can work hard to improve in all areas.

2/10 - 너무 별로예요

Felipe de jesus

2024년 1월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 12일
Dear Valued Guest,I'm very sorry to hear about your terrible experience. I would love to hear more about what happened so that I can address any and all of your concerns while using it as a training opportunity for my team. Please fee free to reach out to me directly.

10/10 - 훌륭해요

Jeanne

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I needed surgery at Kaiser San Jose. I found the Marriott a perfect place to stay for the procedure. Quick and easy back and forth.
2024년 1월에 2박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 12일
Dear Valued Guest, Thank you so much for choosing to stay with us! We're so glad you enjoyed your time here and we look forward to your next visit! We hope that you're recovery is fast and painless.

10/10 - 훌륭해요

Miguel Angel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent Thank you
2023년 12월에 2박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Amazing Guest!Thank you for taking a moment to leave us a great review! We're proud to know that you enjoyed your stay and we look forward to having you back soon!

6/10 - 괜찮아요

Zander

2024년 1월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Valued Guest, Thank you for choosing to stay with us and thank you for taking the time to leave us a score. Your feedback is very important to us and we hope to have another chance to serve you in the future.

8/10 - 좋아요

Crystal

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place to stay
Staff was very friendly and helpful. Hotel lobby and hallways were clean. Our room was clean and roomy. Mattress was hard and room dimly lit. Brighter lighting would be nice.
2023년 12월에 2박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Valued Guest, Thank you for staying w/ us! WE appreciate your feedback and value your business. Come see us again soon!

2/10 - 너무 별로예요

Joe

2024년 1월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Valued Guest, Thank you for staying with us and thank you for taking a quick moment to score us. We're sorry that we didn't meet expectations. Hopefully we can earn your business back and show you where we have improved.

10/10 - 훌륭해요

OSCAR

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
Genial. Buena servicio , excelente habitación como sus accesorios, sábanas , baño etc
2023년 12월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Valued Guest, Thank you for staying with us and leaving us a great review! We look forward your next visit to the area!

10/10 - 훌륭해요

Dionicio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
La recomiendo a todas las personas que quieran ir
2023년 12월에 4박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Valued Guest, Thank you so much for your review! We can't to have you back w/ us again soon!

2/10 - 너무 별로예요

Shulamite

2023년 12월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Valued, Thank you for choosing to stay w/ us and we appreciate your business. We're sorry that we did not deliver up to expectations. I promise that we will work hard to improve all areas of concern.

6/10 - 괜찮아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The sofa bed mattress had a big stain.
2023년 12월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Valued Guest, We're sorry about the stain on the sofa bed. We are ordering new mattress to address the issue and we hope to have you back with us again in the future.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was shocked at how excellent this hotel was will definitely stay here again a great place clean comfy
2023년 12월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 2월 13일
Dear Valued Guest, Thank you so much for leaving us a great review of your stay! We appreciate you being a loyal guest and I look forward to having you with us again in the near future!Best Regards,

10/10 - 훌륭해요

Sergey

2023년 12월에 2박 숙박함
답변 제공: Sean - GM 님, 2023년 12월 31일
Dear Valued Guest, Thank you for staying with us and leaving a great review! We look forward to seeing you again!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
2023년 12월에 7박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Valued Guest, Thank you for staying with us and leaving a review. We're glad that you stayed with us and we're sorry we didn't deliver up the expectations you deserve. We hope to have another chance soon.

4/10 - 별로예요

MATTHEW D

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We arrived at the Hotel around midnight on December 24th, later than planned due to a delay in flights. Only to be told that they had no rooms available because they were over booked. We had booked this prepaid stay through Expedia on November 25th. We couldn't believe this. They offered us a room in a different hotel but we would have to make out own way there. We had chosen this particular hotel because it was just a few minutes walk from our daughter's house and so we didn't have transport. The staff were apologetic and said it was a corporate issue. Shabby, who stayed after her shift had finished to help us got us an UBER to another Residence Inn 30 minutes drive away. She paid for this herself. We had not received any notification that there wasn't a room for us. We did not arrive at the alternative hotel until 1:40 am after 21 hours of travel. We felt very let down.
2023년 12월에 4박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 2일
Dear Values Guest, We apologize for your recent experience during your stay. It's never our goal to turn away our guests and put you in an uncomfortable situation. We ;re so very sorry that we let you down and I assure you that we will share this as a training opportunity to improve our processes throughout our hotel. We hope that we can have you with us again in the future.

10/10 - 훌륭해요

Megan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sean - GM 님, 2023년 12월 31일
Dear Valued Guest, Thank you for choosing to stay with us and for taking a moment to leave a great review! We value your business and look forward to your next visit to the area!

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was not made up. We were out from 10:00 am to nearly 8:00 pm and had to go to the desk for clean linens.
2023년 12월에 3박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Valued Guest, Thank you for taking the time top leave us information about your stay. We're sorry about missing the details that matter. We're hoping to get another chance during your next visit to the area.

10/10 - 훌륭해요

Scott 님, Fresno

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Valued Guest, Thank you for reviewing us! We work hard to please our guests and we're glad you enjoyed your stay!

10/10 - 훌륭해요

Abdollah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Sean - GM 님, 2023년 12월 27일
Dear Valued Guest, Thank you so much for staying with us and for leaving a great review of your Stay! We work hard to please our guests and we look forward to having you with us again soon!

6/10 - 괜찮아요

Bryan

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
One Week in San Jose Residence Inn
The elevator was worn and carpet was dirty. Noticed the last inspection was 12/22 and license was expired. Staff was efficient but no extra effort was made to make us feel comfortable with a 5 night stay. Our room was cleaned once after several calls. We were given a total of four towels for one week. Ran out of Kleenex first night ran out of towelette paper and had to go searching again. Breakfast was blasé. After second day we ate elsewhere.
2023년 12월에 4박 숙박함
답변 제공: Sean - GM 님, 2023년 12월 25일
Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to leave us a review of your stay. It sounds to me that there's more that could've been done to elevate your experience and it appears that we missed it during your stay. I deeply apologize while we're re-training staff and recruiting more people to deliver the service that our guests deserve. I Hope that you'll come see us again in the future to see how we've improved.

2/10 - 너무 별로예요

Jennifer

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태, 객실의 편안함
Stay someplace else..
Water took FOREVER to get hot, waste of water! Cars being broken into in Parking lot. Security was chasing low life's away. glass in parking spaces from break-ins. bathroom had open soap bar and hair in shower. The hotel gave us a refund, which we appreciate- but due to crime- I would avoid!
2023년 12월에 1박 숙박함
답변 제공: Sean - GM 님, 2023년 12월 24일
Dear Valued Guest,I'm terribly sorry to hear about your recent stay. I'll be sharing your review w/ the team to address all of these concerns. Thank you for letting us know and I hope we can earn your business back in the future.

10/10 - 훌륭해요

Joseph

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arrived very late and it was an easy check in. Great room, clean and had no issues. Highly recommended.
2023년 12월에 2박 숙박함
답변 제공: Sean - GM 님, 2023년 12월 22일
Dear Valued Guest, Thank you so much for staying with us and for leaving us a great review! We're so glad to know that you enjoyed your stay and I'm very happy you were comfortable. We look forward to your next visit!

8/10 - 좋아요

Francisco

출장 여행
좋아요: 직원 및 서비스, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: Sean - GM 님, 2023년 12월 24일
Dear Amazing Guest! Thank you for leaving us a great review and for staying with us! We appreciate your feedback and look forward to having you w/ us again soon!

8/10 - 좋아요

Nicholas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay!
Amazing staff and awesome room. Breakfast offered was not very appealing. Other than that, I highly recommend this place.
2023년 12월에 1박 숙박함
답변 제공: Sean - GM 님, 2023년 12월 21일
Dear Valued Guest, Thank you so much for staying with us and for leaving us a great review! We're proud to know that you had a great stay and we were able to serve you. We look forward to your next visit to the area!Warm Regards, Sean - General Manager

10/10 - 훌륭해요

Laurent

2023년 12월에 1박 숙박함
답변 제공: Sean - GM 님, 2024년 1월 10일
Dear Valued, We thank you for staying with us and taking a moment to leave us a review of your stay! I'm pleased to know that you had a great experience and I'm looking forward to having you with us again soon!

8/10 - 좋아요

Milos

좋아요: 청결 상태
2023년 12월에 5박 숙박함
답변 제공: Sean - GM 님, 2023년 12월 14일
Dear Valued Guest, Thank you for taking the time to review us! We're glad to see that you enjoyed your stay and we look forward to having you here again soon!

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great customer service experience. Manager Sean ensures that every stay is very pleasant. Feels like home away from home.
2023년 12월에 1박 숙박함
답변 제공: Sean - GM 님, 2023년 12월 14일
Dear Valued Guest, Thank you for taking the time to review us! We're glad to see that you enjoyed your stay and we look forward to having you here again soon!

2/10 - 너무 별로예요

Jamie

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was rude. We got locked out of our room and couldn't get to our stuff/ medication, until almost checkout the next day! Horrible, horrible experience. I will NEVER stay there again!!!!! No apology or comp from management and the next day when we finally got back in our original room, we were changing and gathering our belongings and housekeeping just opens the door without knocking smh just looks, doesnt say sorry and closes the door.
답변 제공: Sean - GM 님, 2024년 2월 28일
Dear Valued Guest, We're terribly sorry to hear about your experience while staying with us. It's never our goal to allow circumstances like this to occur and we want you to know that we're taking steps to prevent this from happening again. Thanks for letting us know.

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 7박 숙박함
답변 제공: Sean - GM 님, 2023년 12월 6일
Dear Valued Guest, Thank you for staying with us and leaving us a great review! We thank you for being a loyal guest and we look forward to having you w/ us again soon!