We arrived early and were greeted very warmly and promised that housekeeping would start a room for us next and they would call us when it was ready but that never happened. We went back 15 minutes to regular check in time and were told that our room would be another hour to an hour and a half. It wasn't ready until about an hour after check in time. They were out of pillows, the toilets had trouble flushing in the lobby and in the room, personal items and hairs were left in the bathroom by the previous guest, our room had no phone, no table or desk to write or eat at, and no towel bars because they were all broken. The door had no latch lock at the top because the swing arm was missing. There was no back to hold the batteries in on the TV remote. There was no wifi. The breakfast was a choice of a dry muffin, an oatmeal packet, or a granola bar. Our neighbors 2 doors down were smoking weed on the walkway in front of their room. On a positive note, they did provide coffee at breakfast time and the A/C, refrigerator, TV, and cable worked in our room, so there's that. We accidentally left our car unlocked overnight and nothing was touched so that's a good thing.