수영장

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 458개" "
평점 8 - 좋아요. 1001개 이용 후기 중 351개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 115개" "
평점 4 - 별로예요. 1001개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 25개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Andrew 님, joliet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good spot to stay if visiting Cooperstown. Friendly staff.Clean rooms. Decent breakfast bar.
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Andrew,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay with us and found our hotel to be a good spot for visiting Cooperstown. We're pleased that you found our staff friendly, our rooms clean, and our breakfast bar decent. Guest satisfaction is, of course, a big reward for our hospitality. It was our privilege to serve you and hope you will give us more opportunities to do so. Sincerely, Hotel Manager

10/10 - 훌륭해요

Savannah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Dear Savannah,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

david

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the hotel staff were very helpful and friendly. They recommended some excellent dining options and directions into town
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 29일
Dear David,Thank you for staying at our hotel. We are glad to know you liked our hotel staff. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. Look forward to your next visit!Sincerely, Hotel Manager

10/10 - 훌륭해요

Kevin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 23일
Dear Kevin,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

4/10 - 별로예요

Pierre

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Checked out two days early because at around 130 am there was continuous banging of doors and the sound of equipment being moved.
2023년 11월에 4박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 22일
Dear Pierre,We sincerely apologize for the disturbance you experienced during your stay, and we're sorry to hear that it led to an early check-out. Your comfort is important to us, and we regret any inconvenience caused by the noise disruptions. We'll investigate the matter and take the necessary steps to prevent a recurrence. We hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Gabor 님, Glenmont

별로예요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: GM 님, 2023년 11월 20일
Curious what was so terrible? We show no issues brought to our attention by way of maintenance tickets or notes to make repairs etc. Please if you're going to give a low rating, let us know so we can make the necessary adjustments to be better. Thank you.

10/10 - 훌륭해요

robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Front Desk Staff was great very helpful. Room was clean . Breakfast was great large selection and staff kept everything fresh.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 18일
Dear Robert,Thank you for taking the time to share your positive experience! We're thrilled to hear that the front desk staff was helpful, the room was clean, and you enjoyed a great breakfast with a large selection. Your compliments will be shared with the team. We look forward to your next visit.Sincerely, Hotel Manager

8/10 - 좋아요

Ed

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very thin walls. Clearly heard the neighbor snoring. Tried to buy a soda in the lobby at night, but no one was around to take my money. The breakfast, and the woman in charge of serving it were both extraordinary.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 15일
Dear Guest,We apologize for any inconvenience you experienced during your stay. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

8/10 - 좋아요

Emile

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Guest, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 - 좋아요

Laura

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 6일
Dear Laura, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.

10/10 - 훌륭해요

Daniel

2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 29일
Dear Daniel,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 27일
Dear Guest,Thank you for your rating! We're glad to hear that you had a positive experience during your stay and would rate it 8 out of 10. Your satisfaction is important to us, and we appreciate your feedback. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 - 좋아요

ronald d

2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 13일
Dear Ronald,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was convenient and good. Staff very helpful regarding area restaurants. Nice room. No complaints.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 20일
Dear Richard,Thank you for your feedback. We are very happy to hear that you had a great stay with us and it was our pleasure knowing and having you here. It is encouraging to receive confirmation that our efforts make a difference. We hope to have you here again in the future. Sincerely,Hotel Manager

8/10 - 좋아요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 10월 18일
Dear Jerry,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 - 훌륭해요

christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 17일
Dear Christine,Thanks for choosing our hotel for your stay and the 5 ratings you have given us based on your experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Front desk staff was very helpful in recommending dining options each night of our two night stay. Check out process was easy and staff members were interested in our feedback and experience in the Cooperstown area.
2023년 10월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 13일
Dear Peter,Thank you for your positive feedback. It's great to hear that the front desk staff was so helpful in recommending dining options during your stay. We're pleased that you found the check-out process easy and that our staff showed genuine interest in your feedback and experience in Cooperstown. We value your input and hope to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

mary

2023년 10월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 11월 2일
Dear mary,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

8/10 - 좋아요

Donna

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 6일
Dear Donna,Thank you for taking the time to review your stay. We appreciate your positive feedback and are glad to hear that you had an enjoyable experience. If you have any suggestions on how we can further improve our services, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Darcy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place to stay!
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 3일
Dear Darcy,We're delighted to hear that you had a nice stay! If you have any specific comments or suggestions to make your next stay even more enjoyable, please feel free to share them with us. Your feedback is important, and we look forward to hosting you again in the future.Sincerely,Hotel Manager

6/10 - 괜찮아요

Heather

2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 23일
Dear Guest,Thank you for the 3 rating. We are thankful that you chose our hotel for your needs. Have a great day and we hope to see you again soon. Sincerely, Hotel Manager

10/10 - 훌륭해요

Katherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is clean and in good condition. Desk clerk is always friendly and kind.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 10월 3일
Dear Katherine,Thank you for your stay. We're thrilled to hear that you found our hotel to be clean and well-maintained and that our desk clerk provided friendly and kind service. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager

8/10 - 좋아요

Evelyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very convenient. Staff was great!
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 30일
Dear Evelyn,Thank you for your stay. We're pleased to hear that you found our hotel very convenient and that the staff provided great service during your stay. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent. Know the local area well. Very clean and tidy hotel. Highly recomend.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 30일
Dear Deborah, Thank you for your stay and wonderful comment. We really appreciate your kind words and recommendations. It's always a great satisfaction to know that you had a great and comfortable stay with us! It means that we did a good job. It would be a pleasure to have the chance to serve you again in the future. Sincerely, Hotel Manager

10/10 - 훌륭해요

Frank

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 29일
Dear Guest,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely,Hotel Manager

8/10 - 좋아요

Elizabeth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 27일
Dear Elizabeth,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely,Hotel Manager.

10/10 - 훌륭해요

Roger

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Check in was quick, rooms were clean, we were very happy.
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 18일
Dear Roger,We're delighted to hear that you had a pleasant experience during your stay with us! Quick check-in, clean rooms, and your overall happiness are our top priorities. If you ever decide to visit us again or have any suggestions for improvement, please don't hesitate to let us know. We look forward to hosting you again in the future!Sincerely,Hotel Manager

8/10 - 좋아요

Dwight

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel staff was very pleasant and accommodating (late check out). One reason I made a reservation here was because of the guest laundry. Dirty baseball uniforms every day. Laundry was not available. Had to do it by hand in the room, both wash and dry. Pool/hot tub was only open 6pm-10pm ?? Breakfast was very good.
2023년 9월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 15일
Dear Dwight,Thanks for your stay and the comments. We appreciate your feedback. Nice to see the positives and regret the negative issues. At the same time, we are sorry for the issues related to amenities that didn't meet your expectations. Guest feedback is important to us for improvement. Hope to welcome you again soon. Sincerely, Hotel Manager.

8/10 - 좋아요

Dave

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pass
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 14일
Dear Dave,Thank you for your great feedback. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. Sincerely,Hotel Manager

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cooperstown experience.
Had an amazing time. The staff was very friendly.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thank you for sharing your feedback with us. We're thrilled to hear that you had an amazing time during your stay and that our staff's friendliness contributed to your positive experience. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Hotel Manager

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We enjoyed are stay here . Everyone was friendly and the rooms were clean . Definitely worth what we payed!
2023년 9월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your stay, found our staff friendly, and the rooms clean. Your kind words are greatly appreciated, and we're pleased to know that you found it worth the value. We look forward to welcoming you back in the future for another enjoyable stay.Warm regards,Hotel Manager

10/10 - 훌륭해요

Felicia

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The bathroom door did not close the shower curtain had a big brown stain and the windows had no shade for privacy. We were on the first floor facing the parking lot.
2023년 9월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We apologize for the issues you encountered with the bathroom door, shower curtain, and the lack of window shades. Your comments are important, and we will address these concerns to ensure a more comfortable and enjoyable experience for our guests in the future.We appreciate your understanding, and we hope you might consider giving us another opportunity to provide you with an improved stay in the future.Warm regards,Hotel Manager

10/10 - 훌륭해요

Donna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff, helpful and accommodating. Room was modern and thoughtful amenities from the window treatments, lamps and ports. Samsung television was great, only problem was Spectrum doesn’t provide a television guide with the actual programs available on the offered channels.
2023년 8월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you found our staff very friendly, helpful, and accommodating. It's great to know that you appreciated the modern room with thoughtful amenities and the Samsung television.We apologize for the inconvenience caused by the lack of a television guide from Spectrum. Your comments are valuable, and we will explore options to provide better information for our guests in the future.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Hotel Manager

6/10 - 괜찮아요

David

연인과의 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nothing unique or special. Room was small and stuffy. Checking in was a nightmare. Clerk was very rude.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,We're deeply sorry to hear about your less-than-satisfactory experience during your stay and check-in. Your feedback is important to us, and we take it seriously as we strive to provide a better experience for our guests.We apologize for the room not meeting your expectations and for any inconvenience you encountered during the check-in process. We will address these issues with our team to ensure improvements in our service and room quality.We appreciate your feedback, and we hope you might consider giving us another opportunity in the future to provide you with a more enjoyable stay.Warm regards,Hotel Manager

6/10 - 괜찮아요

Jessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The hotel could use some updating but overall clean and nice staff with excellent service.
2023년 8월에 6박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We appreciate your compliments regarding our friendly staff and excellent service. Your satisfaction is our priority, and we're pleased to hear that you found the hotel clean.We value your suggestions regarding updates, and we will consider them as we work to improve our facilities in the future. We look forward to welcoming you back for another enjoyable stay.Warm regards,Hotel Manager

8/10 - 좋아요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, front desk staff at check in was very friendly and helpful.
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Jennifer,Thank you for your positive feedback! We're delighted to hear that you found our hotel very clean and that the front desk staff at check-in were friendly and helpful. Your satisfaction is important to us, and we look forward to hosting you again in the future for another clean and welcoming stay.Sincerely,Hotel Manager

6/10 - 괜찮아요

Erika 님, NORTH PROVIDENCE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thank you for your rating. We appreciate your feedback and would love to hear more about your stay to understand how we can make improvements to reach a higher level of guest satisfaction. Please feel free to share any specific comments or suggestions you may have.We hope to have the opportunity to host you again in the future and provide you with a better experience.Warm regards,Hotel Manager

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. Hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

10/10 - 훌륭해요

William

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Awesome
2023년 8월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thank you for the wonderful feedback! We're delighted to hear that you had an awesome experience during your stay. If you have any specific comments or suggestions you'd like to share, please feel free to do so. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,Hotel Manager

6/10 - 괜찮아요

DAVID

좋아요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focused to improve that. Anyway, your feedback is important to us and you can contact at any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager

10/10 - 훌륭해요

Michele

좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Will stay again
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thank you for considering staying with us again in the future. We appreciate your feedback, and we're glad to hear that you are open to giving us another opportunity to provide you with a better experience. We look forward to welcoming you back and ensuring your next stay is a more enjoyable one.Warm regards,Hotel Manager

4/10 - 별로예요

Ronald

2023년 8월에 6박 숙박함
답변 제공: Hotel Manager. 님, 2023년 9월 14일
Dear Ronald,Thanks for your kind feedback. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

10/10 - 훌륭해요

David

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. Hope you will visit us again soon for another memorable stay.Sincerely,Hotel Manager

8/10 - 좋아요

Erica

2023년 8월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

8/10 - 좋아요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thanks for your recent visit to our hotel. Please say more about your stay, if we missed any mark in hospitality. Your feedback will be useful for us to improve our services to earn a 10-star rating. We look forward to seeing you again soon! Sincerely,Hotel Manager

2/10 - 너무 별로예요

sara 님, Katonah

별로예요: 청결 상태, 숙박 시설 상태 및 시설
The toilet was clogged on arrival, the shower curtain was stained and filthy, the rug had stains, the comforter and sheets were hard, the fridge wasn’t cold, the elevator rug was disgusting and the rug in the room for breakfast was stained and gross!!!!! Horrible stay.
2023년 8월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,We are deeply sorry to hear about the multiple issues you encountered during your stay. Your experience is far from the level of comfort and cleanliness we aim to provide our guests. Please accept our sincere apologies for these disappointments.We take your feedback seriously and will investigate these concerns immediately to ensure they are addressed and do not recur in the future.We appreciate your patience, and we hope you might consider giving us another opportunity to provide you with a significantly improved stay in the future.Warm regards,Hotel MAnager

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely nice staff, nice comfortable beds, very good breakfast. Highly recommend
2023년 8월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thank you for taking the time to share your positive feedback with us. We're thrilled to hear that you found our staff extremely nice, enjoyed the comfortable beds, and appreciated our breakfast offerings. Your recommendation means a lot to us, and we look forward to welcoming you back in the future for another wonderful stay.Warm regards,Hotel Manager

8/10 - 좋아요

Matthew

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Good location near Cooperstown Field of Dreams
2023년 8월에 5박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,Thank you for choosing to stay with us and for highlighting our convenient location near Cooperstown Field of Dreams. We're thrilled to hear that our proximity to this iconic destination added to your overall experience. We hope you had a memorable visit, and we look forward to welcoming you back in the future for another enjoyable stay.Warm regards,Hotel Manager

8/10 - 좋아요

Stephanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
A bit disappointed that pool was not working and washer/dryers were not working. A week at a baseball tournament with kids these things are a must. Very convenient location
2023년 7월에 6박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Guest,We appreciate your feedback and apologize for the inconvenience you experienced during your stay, especially regarding the pool and the washer/dryers. We understand how important these amenities can be, especially during a week-long baseball tournament with kids. We will address these issues promptly to ensure they are available for our guests in the future.We're glad to hear that you found our location convenient, and we hope that despite the disappointments, you were still able to enjoy your time with us. We look forward to the opportunity to provide you with an even better experience in the future.Warm regards,Hotel Manager

8/10 - 좋아요

cheryl

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Wonderful property nestled in the mountains close to Cooperstown. Comfortable rooms only thing I would give a negative review on is the air conditioning was very strong in terms of the force and the shower was not made for taller people. A little updating to that would be nice. Staff were very accommodating. Breakfast was not bad either 👍👍
2023년 7월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 9월 8일
Dear Cheryl,Thank you for your detailed feedback about your stay. We're delighted to hear that you found our property wonderful, with comfortable rooms, accommodating staff, and a decent breakfast. Your comments about the air conditioning and shower are noted, and we appreciate your suggestions for improvement. We'll consider these as we work on enhancing our accommodations. We hope you had a great time exploring Cooperstown, and we look forward to hosting you again in the future for another enjoyable stay.Sincerely,Hotel Manager