외관

베스트 웨스턴 플러스 컬럼비아 인 여행 후기

2.5 out of 5

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 523개" "
평점 8 - 좋아요. 1002개 이용 후기 중 263개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 108개" "
평점 4 - 별로예요. 1002개 이용 후기 중 58개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 50개" "

8.6/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

Shayla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly, amenities were nice, computer room, pool, breakfast was wonderful. Room was very nice
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 24일
Hi Shayla! Thank you for your wonderful feedback and perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us.It's fantastic to know that you found our staff friendly and enjoyed our amenities, including the computer room, pool, and breakfast. We're delighted that you also found your room to be very nice.We truly appreciate your kind words and hope to welcome you back for another great stay in the future. Thank you for choosing to stay with us!

10/10 - 훌륭해요

randy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property but a very sketchy area
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 24일
Hi Randy! Thank you for your positive rating and feedback! We're pleased to hear that you found our property to be very nice.We understand your concern about the area surrounding the property. While we strive to provide a comfortable and enjoyable stay for our guests within our premises, we also value your feedback regarding the surrounding area.We appreciate your support and hope to have the opportunity to welcome you back for another pleasant stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Robert,We're delighted to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. Your feedback is important to us and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Barbara 님, St. Peters

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My only issue was parking. I reported a car in a handicapped spot that did not display handicapped signage, and I have a handicap parking tag but had to park in the back. I asked the front desk if they could either find the owner of the car and ask them to move or report it so they could be ticketed but the next day after almost everyone was checked out, the car was still there which makes me think it belonged to the staff. That’s a problem for someone that truly needs the space. It was my only issue . The breakfast was very good!!!
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 20일
Hello Barbara,Thank you for sharing your feedback with us. We appreciate your compliments on our breakfast offerings. Guest parking is a priority for our team, and we will address this matter internally to ensure a more efficient resolution in the future. We apologize for any inconvenience this may have caused and thank you for bringing it to our attention.

8/10 - 좋아요

Nicholas

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Seems like a good place to stay. Only real complaint was the pool wasn’t open and my daughters really wanted to swim.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 16일
Hi Nicholas! Thank you for your review and the positive rating. We're glad to hear that you found our place to be a good option for your stay. However, we apologize for the inconvenience caused by the pool not being available, especially since it was something your daughters were looking forward to. We understand how disappointing this can be and are working on ensuring that all our amenities are available to our guests to enhance their experience.We appreciate your feedback as it helps us improve our services. We hope to have another opportunity to welcome you and your family back, hopefully with the pool ready for enjoyment. Thank you for staying with us!

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very helpful staff and perfect location for a college visit.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 15일
Hi Kathleen! Thank you for the wonderful review and the perfect rating! We're thrilled to hear that our staff was helpful during your stay and that our location served well for your college visit needs. It's always our aim to provide a convenient and comfortable experience for our guests. We appreciate your kind words and are looking forward to your next visit, hoping to provide another stellar experience. Thank you for choosing to stay with us!

6/10 - 괜찮아요

Jean

2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 16일
Hi Jean! Your feedback with a score of 3 out of 5 is incredibly valuable to us. It appears that there were elements of your stay that did not live up to your expectations, and for that, we apologize. We strive for excellence and clearly have areas to work on. Please let us know how we could have enhanced your experience, as we are eager to rectify any shortcomings. We would love another opportunity to host you and improve upon your previous experience.

6/10 - 괜찮아요

Verlyn

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 16일
Hi Verlyn! Thank you for rating your stay as 3 out of 5. While we're glad you chose to stay with us, it’s clear that we have opportunities to make significant improvements. We apologize for any aspects that were less than satisfactory and earnestly seek your suggestions for improvement. Each piece of feedback helps us better understand our guests' needs and enhances our service quality. We hope to welcome you back in the future to show you the positive changes based on valuable guest feedback like yours.

10/10 - 훌륭해요

Dana

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place as a whole to stay!
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Dana,We are thrilled to hear that you had a positive overall experience during your stay with us. Thank you for sharing your feedback! If you have any further comments or suggestions, please feel free to reach out to our management team for further assistance.

4/10 - 별로예요

Madison

연인과의 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shower ruined the stay lol. To get warm water you have to crank it all the way to the highest temperature setting and then it fluctuates from scalding hot to freezing cold.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 12일
Hi Madison! Thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced with the shower temperature during your stay. It’s important to us that all our guests have comfortable and enjoyable experiences, and clearly, we missed the mark this time. We are currently working with our maintenance team to address and resolve the fluctuating water temperatures to ensure that this issue does not recur. Your comfort is our priority, and we appreciate you helping us improve our facilities. We hope to welcome you back in the future for a more pleasant and seamless experience. Please feel free to contact our front desk if you would like to discuss this matter further or if there is anything more we can do to assist you.

8/10 - 좋아요

Carla

좋아요: 청결 상태, 직원 및 서비스
My room was on the side of the building next to the busy interstate highway and was noisy.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 4일
Hi Carla,We're sorry to hear about your experience with the noise from the nearby interstate highway during your stay. While we strive to provide a peaceful environment for all our guests, unfortunately, external factors such as traffic can sometimes disrupt this tranquility. Your feedback is valuable to us, and we'll use it to continue improving our guests' experience.

8/10 - 좋아요

Judith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The room I had must have been newly redecorated. It was excellent! I was not a fan of the parking. Little in front. Big parking lot in back BUT you would have to enter thru a side entrance and safety was an issue to me. Didn't get opportunity to eat breakfast. The front entrance area was dirty and needed to be vacuumed.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 4일
Hi Judith,We're delighted to hear that you found our newly redecorated room to be excellent! Regarding the parking situation, we understand your concerns about safety and apologize for any inconvenience caused. Rest assured, we take the safety and security of our guests seriously, and we continuously evaluate ways to improve. We'll also address the cleanliness issue in the front entrance area to ensure a more pleasant experience for all our guests. Thank you for your valuable feedback, and we hope to welcome you back soon for a more fulfilling stay.

10/10 - 훌륭해요

Robert A.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy check in & out. Helpful and professional staff.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 28일
Hi Robert! Thank you for your excellent rating and positive comments! We're thrilled to hear that you found our check-in and check-out process easy and that our staff were helpful and professional. Providing a seamless and pleasant experience for our guests is our priority, and we're glad we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back again in the future!

10/10 - 훌륭해요

Aubrey

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 15일
Hello Aubrey,We are grateful to hear that you had a wonderful stay at our hotel! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 - 훌륭해요

chrystal

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello chrystal,We are thrilled to hear you had a wonderful stay with us! Our team looks forward to welcoming you back soon for another fantastic experience.

4/10 - 별로예요

Ronda J.

출장 여행, 가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you are looking to relax in the hot tub after a long day of travel or just wanting you kids to enjoy the pool, keep looking. The pool chlorine was so strong that it burnt our eyes and throat immediately upon opening the door to the pool room so we decided to leave for bit and get something to eat and would check it out when we returned. When we got back it had subsided some so we decided to sit in the hot tub for bit. Unfortunately the hot tub was not hot at all. I did notify the front desk of the strong chlorine smell and that the hot tub was cold. He told me he would notify his manager and left the desk. When he returned he told me that he only needed to add water to the hot tub. I asked when the manager would be available and he ignored me. I returned to my room and took a shower to the loudest shower I have ever heard! Sounded like a Jack hammer. I figured it wouldn’t help to complain given my experience from the pool and hot tub. Won’t be returning.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Ronda J., We regret to hear about your experience with the pool and hot tub during your stay. Your feedback is valuable, and we appreciate you bringing these concerns to our attention. Rest assured, we will address this issue with our team to ensure our facilities meet our guests' expectations. Thank you for staying with us, and we hope you will consider giving us another opportunity to provide you with a better experience.

10/10 - 훌륭해요

Noe

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Noe,We're thrilled to hear you had a fantastic experience at our hotel! We hope to welcome you back soon for another memorable stay!

10/10 - 훌륭해요

Leila

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Leila,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 - 훌륭해요

Shellie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Right next to highway. No noise break.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Shellie,We apologize for any inconvenience you experienced. Your feedback is valuable and will be shared with our team for improvements. Please feel free to reach out to our management team for any further assistance.

10/10 - 훌륭해요

Jack

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wet courteous and great staff that help with breakfast
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 20일
Hello Jack,We are glad to hear you found our staff helpful during breakfast service. Your positive feedback is appreciated, and we hope you enjoyed your stay overall. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Rodney

답변 제공: Manager 님, 2024년 4월 9일
Hello Rodney,We are glad to hear that you had a pleasant experience at our hotel. We hope to welcome you back soon for another wonderful stay!

10/10 - 훌륭해요

Robert 님, Broomfield

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely clean, excellent room, friendly staff, delicious breakfast
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 13일
Hi Robert! We're thrilled to hear that you had an excellent experience during your stay with us! Providing clean and comfortable accommodations, along with friendly service and delicious breakfast options, is our top priority. Your satisfaction is truly rewarding for our team. If you have any future travel plans or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you our way. Thank you for choosing to stay with us!

6/10 - 괜찮아요

Casey

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hallway carpets were filthy, pool had stuff floating in it.Yikes! Room was clean. Food was good.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Hi Casey! Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room clean and that you enjoyed the food. However, we're sorry to hear about the issues you encountered with the hallway carpets and the pool. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we fell short in this instance. Your comments regarding the cleanliness of the hallway carpets and pool have been shared with our housekeeping and maintenance teams for immediate attention and improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location near interstate highway.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 12일
Hi David! Thank you for sharing your positive feedback with us! We're delighted to hear that you found our hotel's location convenient, especially being near the interstate highway. Providing a convenient location for our guests is one of our top priorities, and we're glad that our proximity to the interstate highway met your needs. We appreciate your kind words and hope to have the opportunity to welcome you back for another great stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

8/10 - 좋아요

Jeanna

연인과의 여행, 출장 여행
Staff was very helpful. Construction was taking place. King size bed was of poor quality but second night in a room with 2 beds was much better.
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 7일
Hi Jeanna! Thank you for sharing your feedback with us. We're glad to hear that our staff was very helpful during your stay. We apologize for any inconvenience caused by the construction taking place. Your comfort is important to us, and we understand that construction can be disruptive. We appreciate your understanding and patience during this time. We're sorry to hear that the king-size bed in your initial room was of poor quality. We're glad that your experience improved with a room change and that the beds in your second room were more comfortable. Your feedback helps us to identify areas for improvement, and we'll take your comments into consideration to ensure that all our guests have a comfortable and enjoyable stay. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for another stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Complete renovation, clean. Great front desk staff. Invested in consumer friendly tech... Keurig in room and hugh tech coffee macjine in lobby.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 5일
Hi Scott! Thank you for choosing to stay with us and for sharing your positive feedback! We're thrilled to hear that you had a great experience during your recent stay. We're delighted that you appreciated our recent renovation and found our hotel to be clean. Providing a comfortable and well-maintained environment for our guests is a top priority for us, so it's wonderful to know that our efforts were recognized. We're also pleased to hear that you found our front desk staff to be great. Providing friendly and helpful service is important to us, and we're glad that our staff exceeded your expectations in this regard. We're glad that you enjoyed the convenience of the consumer-friendly technology we offer, including the Keurig in your room and the high-tech coffee machine in the lobby. We understand the importance of providing modern amenities for our guests, and we're thrilled that these features enhanced your stay. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 - 훌륭해요

L_e_e_ A_n_n_

좋아요: 청결 상태
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello L_e_e_ A_n_n_,We're thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.

6/10 - 괜찮아요

Debra 님, Webb City

This property was just meh. The front is under construction so you have to go in through the side. That hall reeked of cigarette smoke as did the first room they gave me. They were nice enough to switch me and the second room was much better. It was clean but also dark and dreary. There is minimal light in the room and if you open the curtains you get a lovely view of the parking lot and everyone in the parking lot gets a lovely view of you. You hear Everything!! Including some of employees talking very loudly in the hall before 7 AM. The breakfast was good, and I loved the coffee machine in the lobby. I’m usually a believer in “You get what you pay for” but this isn’t true in Columbia. The hotels are way overpriced for what you get because they can get away with it in a college town. It wasn’t bad, but it wasn’t good either. Just keep that in mind and compare it to the price you’re paying when deciding where to stay.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello Debra,We appreciate you sharing your detailed feedback with us. While we're glad to hear you enjoyed our breakfast and coffee offerings, we regret that the initial room did not meet your expectations. Your comments about the hotel's ambiance, noise level, and overall value will be shared with our team for further review and improvement. We aim to provide a comfortable stay for all our guests and will take your comments into consideration.

6/10 - 괜찮아요

Velitchko

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 17일
Hello Velitchko,We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any feedback you would like to share so we can address any issues. We value your input and hope to welcome you back for an improved experience.

8/10 - 좋아요

Casey

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Casey, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 - 좋아요

JOHN

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello JOHN, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 - 괜찮아요

Meghann

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The floors everywhere and chairs in the lobby were dirty. I booked a hotel so we could use the pool and we were told it was “out of order” but no one could tell us why or for how long.
2024년 1월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 30일
Hi Meghann! Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We regret to hear about the cleanliness issues you encountered with the floors and lobby chairs. Rest assured, we take cleanliness very seriously, and we will address this promptly with our housekeeping team to ensure that our standards are consistently met. Additionally, we apologize for the inconvenience regarding the pool closure. We understand the disappointment this caused, and we will work to improve our communication with guests regarding such matters in the future. We appreciate your understanding and hope that despite these issues, you might consider giving us another chance in the future to provide you with a more enjoyable stay.

8/10 - 좋아요

Jessica

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Overall decent stay aside from noise due to construction and renovations that were being done at the time. Staff worked to try to move me to a quieter room after I was initially placed just inside where the construction was happening outside.
2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 27일
Hello Jessica,We apologize for any inconvenience caused during your stay. Our team is dedicated to ensuring a comfortable experience for all guests. Please note that construction and renovation work is necessary to improve our facilities. We appreciate your understanding and cooperation.

8/10 - 좋아요

Camille

2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 25일
Hi Camille! Thank you for choosing Best Western Plus Columbia Inn for your recent stay, and for taking the time to provide us with an 8 out of 10 rating. We sincerely appreciate your feedback, as it helps us understand your experience and areas where we can improve. We are pleased to learn that overall; your stay was enjoyable. However, we recognize there might be areas where we can enhance our services further. If there are specific aspects of your stay you would like to share or if there's anything we can do to turn your next visit into a perfect 10, please feel free to let us know. Your satisfaction is of utmost importance to us, and we look forward to the opportunity to welcome you back and provide you with an even better experience.

10/10 - 훌륭해요

Antonio

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything! Great place to stay!
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 24일
Hi Antonio! Thank you for your wonderful feedback and for choosing to stay with us! We are thrilled to learn that you loved everything about your experience, making your stay a memorable one. Your positive comments are truly appreciated, and it's heartening to know that our efforts to provide a great place to stay have been successful. Our team takes pride in delivering excellent service, and your endorsement reinforces our commitment. Should your travels bring you back to this area, we would be honored to welcome you once again for another outstanding stay.

8/10 - 좋아요

Lindsey

2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 23일
Hi Lindsey! Thank you for taking the time to share your feedback, and we appreciate your 8 out of 10 rating. We're pleased to hear that your experience was positive overall. Your feedback is invaluable to us as we strive to continuously improve our services. If there are specific areas where you feel we can enhance your experience further or if there are any aspects that stood out to you, please feel free to share more details. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

CATHERINE 님, BALLWIN

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello CATHERINE,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Please feel free to reach out to us if you have any other questions or if there is anything else we can assist you with. We look forward to welcoming you back in the future!

8/10 - 좋아요

Bert

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good people at the desk.
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 18일
Hi Bert! Thank you for choosing our hotel for your recent stay, and for sharing your positive feedback. We are pleased to receive your 4 out of 5 rating. Your kind words about the good people at the front desk are sincerely appreciated. Providing excellent service is a top priority for us, and we're delighted to hear that our team contributed to your positive experience. If there are any specific aspects of your stay that you'd like to highlight or if you have any special preferences for your next visit, please feel free to let us know. We appreciate your kind words, and we look forward to the pleasure of welcoming you back to our hotel on your future travels.

10/10 - 훌륭해요

Jane

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 14일
Hello Jane,Thank you for choosing our hotel for your recent stay! We are thrilled to know that you had a fantastic experience with us. If you have any additional feedback or if there is anything else we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back in the future!

8/10 - 좋아요

Calvin

2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 12일
Hi Calvin! Thank you for providing your feedback, and we appreciate your 4 out of 5 rating. We're glad to see that you had a positive experience overall. Your feedback is valuable to us, and we're always eager to learn more about how we can enhance our guests' experiences. If there are specific areas where you feel we can improve or aspects that stood out to you, please feel free to share more details. We appreciate your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Pedro

2024년 1월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 9일
Hi Pedro! Thank you for choosing to stay with us, and for the perfect 10 out of 10 rating! We're thrilled to hear that your experience exceeded expectations. Your satisfaction is our top priority, and we're delighted to have contributed to a memorable stay. If there's anything specific you loved or any suggestions for making your next visit even better, we'd love to know. We look forward to welcoming you back for another outstanding stay.

10/10 - 훌륭해요

Nevile

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 9일
Hi Nevile! Wow! Thank you for the fantastic 10 out of 10 rating! We're overjoyed to have provided you with an exceptional experience. Your feedback is incredibly rewarding, and it inspires us to continue delivering top-notch service. If there's anything in particular that stood out during your stay or any recommendations for improvement, please share. We can't wait to host you again for another fantastic visit.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 10일
Dear valued guest, thank you for choosing Best Western Plus Columbia Inn and for sharing your feedback. We appreciate your 8 out of 10 rating. We're pleased to learn that your experience was positive overall. Your feedback is important to us, and we're always looking for ways to enhance our guests' experiences. If there are specific aspects you enjoyed or any suggestions you may have to further improve our services, we would love to hear more about it. We look forward to the opportunity to host you again for another enjoyable stay.

10/10 - 훌륭해요

Carol

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Guest Relations Management 님, 2024년 1월 10일
Hi Carol! Thank you for choosing Best Western Plus Columbia Inn and for the fantastic 5 out of 5 rating! We're delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we are thrilled that our efforts to provide exceptional service and a comfortable environment have made a positive impact on your visit. Your positive feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another outstanding stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

8/10 - 좋아요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only problems were the hilly floor in the bathroom, evidently so it would drain properly, and the milk at breakfast was sour and lumpy and found to be expired
2024년 1월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 10일
Hi Steven! Thank you for taking the time to provide feedback on your recent stay. We appreciate your positive rating and are grateful for your insights. We apologize for the inconvenience caused by the hilly floor in the bathroom. Your feedback is important, and we will review the design to ensure that it meets both safety standards and guest comfort. We also apologize for the issue with the sour and expired milk at breakfast. This is certainly not the level of service we aim to provide, and we will address this matter promptly with our kitchen staff to prevent such occurrences in the future. Your feedback helps us identify areas for improvement, and we hope that, despite these concerns, you were able to enjoy your overall stay with us. If your future travels bring you back to our area, we would be honored to have the opportunity to provide you with an even better experience.

8/10 - 좋아요

Ryan

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 23일
Hi Ryan! Thank you for choosing Best Western Plus Columbia Inn and for sharing your feedback. We appreciate your 4 out of 5 rating. We're glad to see that you had a positive experience overall. Your feedback is important to us, and we are always looking for ways to improve our services. If there are specific aspects you enjoyed or any suggestions you may have to further enhance your experience, we would love to hear more about it. We look forward to the opportunity to host you again for another enjoyable stay.

10/10 - 훌륭해요

Christopher

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 7일
Hello Christopher,We are thrilled to hear that you had a fantastic experience at our hotel! We strive to provide excellent service to all our guests and we are delighted to know that we met your expectations. Should you have any further comments or suggestions, please do not hesitate to reach out to our hotel directly. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Braydan

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 31일
Hi Braydan! It was our pleasure to have you as our guest at Best Western Plus Columbia Inn, and we are truly grateful for your perfect 10 out of 10 rating! Your satisfaction is our top priority, and we are delighted to hear that we exceeded your expectations. We appreciate your kind words and positive feedback. It's always rewarding for our team to know that their efforts contribute to a wonderful guest experience. We are committed to maintaining this level of excellence and ensuring that each guest feels valued and well-cared-for. Thank you for choosing Best Western Plus Columbia Inn. We can't wait to welcome you back for another fantastic stay whenever your travels bring you our way.

8/10 - 좋아요

Amanda

2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 31일
Hi Amanda! Thank you for your recent stay at Best Western Plus Columbia Inn and for providing your feedback. We appreciate your rating of 4 out of 5 and for sharing your insights with us. While we are glad to hear that there were positive aspects of your stay, we regret if there were any areas that did not meet your expectations fully. Please accept our sincere apologies for any inconvenience you may have experienced. Your feedback is important to us, and we are committed to addressing any concerns you may have. If there are specific areas where you believe we could improve, we would appreciate hearing from you. Thank you for choosing Best Western Plus Columbia Inn. We hope to have the opportunity to welcome you back and provide you with a more satisfactory experience in the future.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Returning soon.
2023년 12월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 1월 1일
Hi Mark! Thank you for your perfect rating and the wonderful news that you'll be returning soon! We're thrilled to hear about your positive experience, and we look forward to providing you with another excellent stay.