외관

홀리데이 인 익스프레스 리치먼드-메케닉스빌, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 782개 이용 후기 중 279개" "
평점 8 - 좋아요. 782개 이용 후기 중 243개" "
평점 6 - 괜찮아요. 782개 이용 후기 중 106개" "
평점 4 - 별로예요. 782개 이용 후기 중 83개" "
평점 2 - 너무 별로예요. 782개 이용 후기 중 71개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

7.6/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

8/10 - 좋아요

tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Sherry

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property suited our needs for our 1 night stay it was quite and clean
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 - 훌륭해요

Tobey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just a one night stay for attending a funeral. I was greeted by Stephon at checkin, when I had questions and after dinner with family he was still there and was sweet and polite and super respectful to meHe was a very kind soul to me. I was so appreciative of him.
2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 19일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable. We strive to provide all our guests with a clean, comfortable, well maintained and secure place to stay. We look forward to having you as our guest on future visits to the Mechanicsville/ Richmond area.

10/10 - 훌륭해요

Carrie

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Soisuda

2024년 3월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 - 훌륭해요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice friendly people good service
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 27일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

10/10 - 훌륭해요

Trish

2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 - 훌륭해요

Rashad

좋아요: 청결 상태, 직원 및 서비스
Everything was good besides our door would not securely shut
2024년 2월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 2월 19일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 - 좋아요

Gary

2024년 2월에 4박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 - 훌륭해요

Kristy

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great, friendly staff. Great location. Quiet and very clean.
2024년 2월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 2월 5일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 - 훌륭해요

Kim

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was very pleased. Tandra was very attentive and helped me, my sister, and elderly parents with breakfast. Tina was very helpful. Mark was great and helpful. I would definitely stay here again.
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 12일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 - 훌륭해요

Grayson

2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 3월 25일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 - 훌륭해요

Allen 님, Savannah

2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 22일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

6/10 - 괜찮아요

Alice

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 1월 22일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 - 훌륭해요

Sharon 님, Orleans

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 27일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

4/10 - 별로예요

Patricia

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Disappointing stay
We changed rooms because we had no phone service or tv reception. Sadly we still had no tv reception during any of our stay.
2023년 12월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 27일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 - 훌륭해요

David

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s located where I needed to be near a business that I’m checking out with my partners. Great reasonable price per night for what’s given plus free breakfast. Good selections and nothing complicated. Friendly front staff that greets you as you walk-in and checking out! I’ll definitely come back!
2023년 11월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 12월 4일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 - 좋아요

Jan

가족 여행
Need better cleaning, needs update, electric plate that clock pulled into is loose and clock is irregular in working or not if moved
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 12월 4일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

4/10 - 별로예요

Jonathan

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The first room was 58° and the heater was broken. And the sink wouldn’t drain. They moved us to another room. The second room, the toilet didn’t work. The third room the TV didn’t work and it was missing a lampshade. And there was a Band-Aid over one of the electrical outlets. It was otherwise clean.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns. We strive to ensure our guests have a clean, comfortable, well maintained & secure place to stay.

8/10 - 좋아요

Viola

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice staff
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 28일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

6/10 - 괜찮아요

Jacqui

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
Skip this One
I have stayed at many Holiday Inn Express and thought they were fantastic, however this location was terrible. I would never stay here again.. Check in was fine, but the room had an odor, the door handle to the adjoining room (which we were not using) was missing the base (attached to the door) and was rusty, the bathroom mirror was cracked all around the edges, the coffee make was on a stand next to the bed and the noise from other rooms and the hall was awful. If this was my first time staying in a HIE I would never be back.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 27일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
AC on BLAST cold night
I stay at Holiday Inn frequently when in Richmond late however this night the room was freezing the AC was on full Blast and unable to adjust. Please make it so they room temp can be adjusted.
2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 20일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

2/10 - 너무 별로예요

Eric

2023년 11월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 11월 20일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 - 훌륭해요

Crystal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 10월 31일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

6/10 - 괜찮아요

mich

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 31일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 - 훌륭해요

Paul

2023년 10월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 11월 20일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 - 훌륭해요

Cheryl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel is very clean and quiet. The staff is very friendly and helpful. Great Breakfast ! Lots of options. A+
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 25일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

4/10 - 별로예요

Kimberly

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The tv didn't work, the tub needs to be caulked, the bathroom floors looked dirty with the baseboards, and the water pressure in the shower was very low. It took quite a while to take a shower. The large hanging light shade in the corner had splatters of stains on it. The staff was nice and we've stayed there before. I hate it, but we don't plan to go back.
2023년 10월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 10월 24일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concernsWe are in the process of correcting all these issues in the hotel.

8/10 - 좋아요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ac unit
The hotel was nice no problems My only concern was the room smelt musty and mildew from the air conditioner/
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 24일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns

2/10 - 너무 별로예요

Peter

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Avoid this dump
Our room had literal holes in the wall. Big holes where the wall was falling apart. The bathroom mirror was broken, caulking around the tub/shower was peeling away and dirty, the rack of shampoo/soap had brown staining on the bottles. This place was a total dump. I have stayed at other Holiday Inns and they are usually quite nice, but this place is far from that. And the smell of the room, and the hotel generally, was unpleasant. Unfortunately i had been driving all day and trying to find another hotel wasn't really an option at this hour, for our one night stay along our trip. And to add to the above, I complained to the front desk and it was completely ignored. As if it was expected and acceptable.
Holes in wall,  wall falling apart
Peeling, dirty caulk
Corner of mirror broken off
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 24일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns

10/10 - 훌륭해요

Hilary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Convenient location, friendly staff, comfortable rooms!
2023년 10월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 10월 17일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 - 좋아요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room could have been cleaner.
답변 제공: Front Desk 님, 2023년 10월 17일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 - 좋아요

Mary

좋아요: 직원 및 서비스
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 17일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 - 훌륭해요

Olga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 31일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

2/10 - 너무 별로예요

Monae'

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
My stay was horrible i waited 30 mins just to check in i didn’t get in to my room until after 12 and i was with a 2 yo by myself. The receptionist was having a “medical emergency” but i called the desk 8 times nobody came. I stayed there because I got married on Saturday and that hotel was 10 mins from my wedding location
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 9일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 - 훌륭해요

Jodilyn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Would definitely book again
2023년 10월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 9일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 - 좋아요

Jamie

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 9일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

6/10 - 괜찮아요

Alaina

좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
The first room I was given wasn’t cleaned from the previous people. No problem being given something else
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 18일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

8/10 - 좋아요

Amber

2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 10월 31일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

4/10 - 별로예요

Michael

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
No Bueno
Hotel room smelled strongly of mildew, I always felt damp in the room. Toilet seat did not match toilet in size, very awkward!
2023년 9월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 9월 18일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

8/10 - 좋아요

Elaine

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 5일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 - 훌륭해요

Debaprasad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 5일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

2/10 - 너무 별로예요

Nathan

2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 9월 18일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

8/10 - 좋아요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very comfortable stay
It was a comfortable stay. Our door lock kept malfunctioning and wouldn't respond to the key. The person on call at the desk came over each time and reset it with a smile. (3 time's the charm -it started working correctly on the 3rd day!) Very friendly. The room was clean. There was plenty of parking.
2023년 8월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 9월 5일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 - 좋아요

Suzanne

2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 22일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

2/10 - 너무 별로예요

Carlos 님, Glen Ridge

별로예요: 청결 상태
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 22일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 - 훌륭해요

Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The bed was very comfortable The room was great Staff nice
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 22일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

4/10 - 별로예요

MICHAEL

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was very dirty and moldy. The mold smell was so intense for my wife's allergy's that we had to ask for a different room. The carpet was so wet it moistened my socks... they did provide another room that was a bit better, but not great. Glad this was only for 1 night.
2023년 8월에 1박 숙박함
답변 제공: Front Desk 님, 2023년 8월 15일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

2/10 - 너무 별로예요

Thanthesha

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: Front Desk 님, 2023년 8월 15일
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good for money
The room was decent for the price. Could use a little updating.
2023년 8월에 2박 숙박함
답변 제공: Front Desk 님, 2023년 8월 9일
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.