외관

힐튼 밴쿠버 다운타운 여행 후기

4.5 out of 5
힐튼 밴쿠버 다운타운
433 Robson St, Vancouver, BC

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 672개" "
평점 8 - 좋아요. 1000개 이용 후기 중 232개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 53개" "
평점 4 - 별로예요. 1000개 이용 후기 중 21개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 22개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Woo June

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
깨끗하고 친절하고 조용합니다.
2022년 11월에 3박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2022년 11월 21일
Hello Woo June,Thank you so much for staying with us, we're glad that you found the hotel clean, friendly and quiet.We look forward to welcoming you back in the future.

10/10 - 훌륭해요

SOOMI

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 2박 숙박함
답변 제공: Reservations at The Hilton Vancouver Downtown 님, 2021년 12월 27일
Thank you Soomi for your feedback. We are thrilled that you enjoyed your time with us. Looking forward to welcoming you back at the Hilton again!

10/10 - 훌륭해요

SOOMI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 11월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2021년 11월 29일
Thank you kindly for staying with us and providing such great feedback. We hope to welcome you again, stay well.

2/10 - 너무 별로예요

MIN KYUNG

2021년 6월에 1박 숙박함
답변 제공: Hilton Vancouver 님, 2021년 6월 29일
We are deeply sorry that your experience was not up to par. We certainly aim to serve you better. Please do not hesitate to reach out to us if you would like to discuss anything in more detail. Be well and kind regards, Hilton Vancouver Downtown

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
좋은 위치와 로비 직원, 하지만...
좋은점 - 로비직원은 전반적으로 친절. - 주변 맛집 많음 않좋은점 - 최근 레노베이션한것이라 느끼지 못할 정도로 실내가 후짐. 오래된 모텔 냄새. ㅡ.ㅡ - 침구 교체를 요청했는데, 안바꿔줌.(연필 자국이 그대로 있었음) - 어메니티를 안채워줌. 전화로 하나하나 구궐해줘야지만 가져다줌. - 엘레베이터는 두개가 모두 정상 작동했지만, 정말, 진심 느림. 직원들의 농담 '진짜 느리지? 그래도 없는것 보단 낫잖아' (부들...부들)
2018년 6월에 9박 숙박함

10/10 - 훌륭해요

Daveiba

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's so nice
2024년 3월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 3월 28일
Dear Daveiba,Thank you for sharing your experience! We are delighted you enjoyed your time. Your feedback is truly valued. We look forward to welcoming you back soon!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Chantal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 3월 28일
Dear Chantal,Thank you for sharing your experience with us. We are delighted you had a great stay. Your feedback is valuable to us, and we look forward to hosting you again.Best regards,Hilton Vancouver Downtown Team

8/10 - 좋아요

Upul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Washrooms were very clean, to my expectations. Very convenient location. Only 2 elevators and small, have to wait long in rush hours, but it was ok.
2024년 3월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 3월 28일
Dear Upul,Thank you for highlighting the cleanliness and convenience. We understand the elevator wait times can be challenging during peak hours. Your feedback is valuable for our improvements. We appreciate your stay with us.Best regards,Hilton Vancouver Downtown Team

8/10 - 좋아요

Srihitha 님, Markham

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 3월에 5박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 3월 18일
Dear Srihitha,Thank you for sharing your experience. We appreciate your positive feedback and are delighted to hear about your pleasant stay. If you need further assistance, please don't hesitate to let us know. We look forward to welcoming you back!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Trish

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The valet were great. Friendly. The coffee was overpriced . Snacks overpriced Comfy beds. Breakfast buffet overpriced
2024년 3월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 3월 18일
Dear Trish,Thank you for your detailed feedback. We're delighted you enjoyed the excellent service and comfy beds. Your comments on pricing are valuable; we'll use them to enhance the guest experience. We appreciate your choice of the accommodation.Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Manik

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s convenient located in the downtown so everything is close by
2024년 3월에 3박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 3월 18일
Dear Manik,Thank you for appreciating the central location of our hotel, making it convenient for you to access nearby attractions. We are delighted you chose our establishment for your stay!Best regards,Hilton Vancouver Downtown Team

8/10 - 좋아요

Lok Ting Emily

Good location
2024년 3월에 3박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 3월 18일
Dear Emily,Thank you for sharing your feedback on our convenient location. We value your input and are delighted to hear you enjoyed it. If you have more to share, we're here to assist.Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Emily

Excellent service.
2024년 3월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 3월 4일
Dear Emily,Thank you for sharing your experience with us. We are thrilled to hear about your positive stay. Your feedback is truly valued and appreciated by our team!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Katia

좋아요: 숙박 시설 상태 및 시설
Me encanto
2024년 2월에 2박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 28일
Dear Katia,Thank you for your kind feedback. We are thrilled to hear you had a wonderful experience. Your satisfaction is our priority!Best regards,Hilton Vancouver Downtown Team

8/10 - 좋아요

Cheryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 28일
Dear Cheryl,Thank you for the 4 stars. Enjoy your day!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Paula

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome staff
2024년 2월에 2박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 28일
Dear Paula,Thank you for sharing your positive experience with our exceptional team. We appreciate your kind words and look forward to welcoming you back!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Douglas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 28일
Dear Douglas,Wow, thank you for your 5-star rating. Hope your day is fantastic!Best regards,Hilton Vancouver Downtown Team

6/10 - 괜찮아요

Balpreet

2024년 2월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 3월 28일
Dear Balpreet,Thank you for your feedback. We acknowledge the areas needing enhancement. For further assistance, please contact the hotel directly.Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Renee

2023년 12월에 2박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 20일
Dear Renee,Thank you for the 5 stars. Have a great day!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 20일
Dear Mark,Wow, thank you for your 5-star rating. Hope your day is fantastic!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great long stay highly recommend
2024년 2월에 5박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 20일
Dear John,Thanks for your positive review and recommendation! We appreciate you sharing your experience. We strive to provide exceptional service and a comfortable stay for all our guests. Let us know if there's anything else we can assist you with. We look forward to welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Would stay again!
2024년 2월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 20일
Dear Michael,Thank you for sharing your experience with us! We appreciate your feedback and are delighted to hear that you had a wonderful stay. We look forward to welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Joanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent spot right next to The Centre for the Performing Arts. Staff was helpful and we didn’t have the usual nightmare parking experience in downtown Vancouver - underground parking for the hotel was easy to locate.
2024년 2월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 12일
Dear Joanne,Thank you for your positive review! We appreciate you sharing your experience. We're glad you found our location convenient and the parking easy to locate. Our team is dedicated to ensuring a pleasant stay for our guests. We value your kind words and will pass them along. If there's anything else we can do for you, please let us know. We're here to assist!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Trina 님, Regina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great lighting in the room and bathrooms. Nice to have a zoomed make up mirror.
2024년 2월에 3박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 12일
Dear Trina,Thanks for sharing your experience! We're delighted to hear that you found the room and bathroom lighting to be excellent. We strive to create a comfortable and well-lit environment for our guests. If there's anything else you'd like to share, please let us know. We're here to assist you!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Saksham

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall had an excellent stay in the suite. Excellent panoramic views even at low floors. Excellent service. Barely any noise. Functional and large bathroom. HVAC was perfect. Room was clean and dust free. The only thing I was disappointed about was that despite the large sq ft, it wasn’t carefully thought of for families. The tiny fridge was filled with drinks making it hard to store own food. The king bed was comfortable but the sofa bed was pretty uncomfortable. Only two elevators so sometimes wait times were significant.
2024년 2월에 5박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 12일
Dear Saksham,Thank you for choosing our hotel for your stay. We appreciate your review and are glad to hear that you had an excellent time in our suite with panoramic views and excellent service. We apologize for any inconvenience caused by the fridge and sofa bed. Your feedback is valuable to us, and we will consider it for future improvements. We understand that wait times for the elevators can be frustrating at times. We hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

stacey 님, lake foreat park

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved the walkscore and amenities
2024년 2월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 12일
Dear Stacey,Thank you for sharing your experience! We truly appreciate your feedback regarding the amenities. It's wonderful to know that you enjoyed our convenient location and excellent facilities. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to help!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Nevaeh

단체 여행
좋아요: 청결 상태, 편의 시설/서비스
View was excellent, cleaning service, hotel room was amazing as well
2024년 2월에 2박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 6일
Dear Nevaeh,Thank you for sharing your experience! We appreciate your positive feedback on the breathtaking view, exceptional housekeeping service, and the amazing hotel room. Providing a comfortable and enjoyable experience for our guests is our top priority. We hope to have the pleasure of welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Ross

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good times .. excellent location
2024년 2월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 2월 6일
Dear Ross,Thank you for sharing your experience! We appreciate your feedback and are delighted to hear that you had a great time at our excellent location. If there's anything else we can do for you, please let us know. We're here to assist you!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Mohamed Ezraad

2024년 1월에 3박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 3월 28일
Dear Mohamed,We're thrilled you enjoyed your experience! Have an amazing day!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Mya

좋아요: 청결 상태, 편의 시설/서비스
The staff was super nice and helpful even when short staffed they accompanied me the best way possible. The room was clean, but a little smaller than the pictures. Even if my privacy sign was out Housekeeping got in touch with me to come by at any time when I was out of the room to make sure things were clean and I had water/coffee each day.
2024년 1월에 3박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 29일
Dear Mya,Thank you for sharing your experience with us. We appreciate your positive feedback about our attentive and supportive team. We apologize if the room size didn't meet your expectations, but we're glad it was clean. Our housekeeping team always goes the extra mile to ensure a comfortable stay. We value your feedback and hope to welcome you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Leah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place
2024년 1월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 29일
Dear Leah,Thank you for sharing your experience! We truly appreciate your feedback. We're delighted to hear that you had a fantastic stay with us. We have a range of wonderful amenities and services that we're confident you'll enjoy. If there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure your future visits are just as enjoyable!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Larysa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We liked room layout, sauna and pool, flavored water in the lobby
2024년 1월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 29일
Dear Larysa,Thank you for sharing your experience! We appreciate your feedback and are delighted to hear that you enjoyed the layout of our rooms, sauna, pool, and the refreshing flavored water in the lobby. It's wonderful to know that you had a comfortable and enjoyable stay. If there's anything else we can do for you, please let us know. We're here to assist you!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

kelsie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Professional & friendly staff with a high end experience.
2024년 1월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 26일
Dear Kelsie,Thanks for sharing your experience. Our team is delighted to hear that you had a high-end experience with our professional and friendly staff. We appreciate your positive review and look forward to welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

michael

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location and great rooms!
2024년 1월에 2박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 26일
Dear Michael,Thank you for sharing your experience! We're delighted to hear that you enjoyed our convenient location and comfortable rooms. We strive to provide a memorable stay for all our guests. We look forward to welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

6/10 - 괜찮아요

Chiyawa

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 1월에 4박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 26일
Dear Chiyawa,Thank you for your feedback. We appreciate your thoughts and will work to improve. If you have any questions, please contact the hotel manager.Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Katherine

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location if you are going to an event at BC Place stadium. Rooms are large but signs of previous guests (crumbs, hairs) here and there. Very good service.
2024년 1월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 26일
Dear Katherine,Thank you for your positive review and for choosing our hotel! We appreciate your feedback and are glad to hear that you enjoyed our convenient location, spacious accommodations, and attentive service. We apologize for any inconvenience caused by cleanliness concerns during your stay. Rest assured, we will address this matter with our housekeeping team. We look forward to welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Brittany

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 26일
Dear Brittany,Thank you for the 5-star rating. Have a great day!Best regards,Hilton Vancouver Downtown Team

8/10 - 좋아요

Renee

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Our room smelled like sewer
2024년 1월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 22일
Dear Renee,Thank you for bringing the room odor issue to our attention. We apologize for any inconvenience caused. Please be assured that we take these matters seriously and will address it with our team. If you have any further concerns, please let us know. We appreciate your feedback and hope you will consider giving us another chance in the future.Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is conveniently located to walk and see all of downtown.
2024년 1월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 22일
Dear Rachel,Thank you for your positive review! We appreciate your feedback and are glad you found our hotel's location convenient for exploring downtown Vancouver. We aim to provide a comfortable experience for all guests. Let us know if there's anything else we can do to enhance your stay.Best regards,Hilton Vancouver Downtown Team

6/10 - 괜찮아요

Khalida

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is dated. The heater will not let you sleep! There are many other hotels near by with much better connection.
2024년 1월에 2박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 22일
Dear Khalida,Thank you for sharing your feedback on your recent stay. We apologize for any inconvenience you experienced with the dated property and the heater. Your feedback is valuable to us and we have shared it with our management team to ensure a better experience for our guests in the future. If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. We would appreciate the opportunity to address your concerns and make your next stay more enjoyable. We hope to have the chance to welcome you back in the future.Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay at perhaps the best location in the heart of downtown Vancouver - nothing was more than a 10 minute walk in any direction including bars, restaurants, Roger’s arena, shopping, cannabis stores & more. Friendly service, clean quiet room, easy parking underground with secure gate - what more could you want!
2024년 1월에 2박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 22일
Dear David,Thank you for sharing your feedback! We truly appreciate your review and are thrilled to hear that you had a fantastic stay. Our prime downtown location offers easy access to various attractions, including bars, restaurants, shopping, and entertainment venues. We take pride in providing friendly and attentive service, ensuring a comfortable and peaceful experience. Additionally, we offer convenient underground parking with a secure gate. We look forward to welcoming you back for another memorable stay in the future!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Piali 님, San Francisco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable room, clean, wonderful location, friendly staff. Will stay here again.
2024년 1월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 16일
Dear Piali,Thank you for sharing your wonderful experience! We're thrilled to hear that you had a comfortable stay in a clean room at our fantastic location. Our friendly staff takes pride in providing great service. We look forward to welcoming you back!Best regards,Hilton Vancouver Downtown Team

8/10 - 좋아요

Ivan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall staying at the hotel is very good, just had to requests things that should've been in the hotel room already. But thats not a big problem.
2024년 1월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 16일
Dear Ivan,Thank you for your review and for choosing to stay with us. We appreciate your feedback and are glad to hear that you had a positive experience overall. We apologize for any inconvenience caused by the missing items in your hotel room. At our establishment, we strive to provide a seamless and comfortable stay for all our guests, and we will definitely take your feedback into consideration to enhance our services.Best regards,Hilton Vancouver Downtown Team

8/10 - 좋아요

Ronny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located at a very convenient site. Very clean and well maintained. The room was small. The sofa bed was terrible. Parking was tight and expensive. The elevators and lobby were small and not convenient.
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 16일
Dear Ronny,Thank you for sharing your experience. We appreciate your feedback regarding our convenient location, cleanliness, and maintenance. We apologize for any inconvenience caused. We would like to address your concerns and invite you to contact our hotel directly to speak with the manager on duty. We value your feedback and hope to have the opportunity to welcome you back in the future.Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

Yukie 님, Tomakomai

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 16일
Dear Yukie,Thanks for the 5-stars. Wishing you a great day!Best regards,Hilton Vancouver Downtown Team

6/10 - 괜찮아요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I liked the stay however, we tended a suite and I slept on the sofa bed. The sofa bed must've had bugs or fleas because I woke full of bites
2023년 12월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 16일
Dear Laura,Thank you for your feedback. We apologize for any inconvenience caused with the sofa bed. Your comfort is important to us, and we will investigate and address the issue. Please reach out to our team if you would like to discuss your experience further.Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

NOEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect to walk downtown Vancouver
2024년 1월에 2박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 10일
Dear NOEL,Thank you for your positive review! We appreciate you sharing your experience. We're delighted that our location allows for easy exploration of downtown Vancouver. If you have any more feedback or if there's anything else we can assist you with, please let us know. We're here to help!Best regards,Hilton Vancouver Downtown Team

8/10 - 좋아요

francisco

2024년 1월에 3박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 11일
Dear Francisco,Thank you for your 4-star rating. Have a fantastic day!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

JOSE ANTONIO 님, Zapopan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo perfecto
2023년 12월에 3박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 10일
Dear JOSE,Thank you for your positive review! We appreciate your feedback and are delighted to hear that you had a great experience. We strive to provide exceptional service and look forward to welcoming you back in the future!Best regards,Hilton Vancouver Downtown Team

10/10 - 훌륭해요

MONICA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel to stay downtown Vancouver, lot of dinning options around.
2023년 12월에 1박 숙박함
답변 제공: Hilton Vancouver Downtown 님, 2024년 1월 10일
Dear MONICA,Thanks for sharing your experience! We're thrilled to hear that you enjoyed your stay and the variety of dining options in the downtown area. Our team appreciates your kind words and we look forward to welcoming you back for another fantastic stay!Best regards,Hilton Vancouver Downtown Team