The apartment was spacious and light. Unfortunately that's where what I liked about the property ends though. After being burgled my partner and I had to stay in a hotel near home for a night and booked this hoping for something relaxing and safe after experiencing something traumatic. From the moment we arrive "Ati" on the front desk was almost agitated that she had an unexpected check in and couldn't find our booking. When I told her why we were staying she didn't even react, there was no empathy or anything - not surprising though because she didn't exactly welcome us from the beginning. When my partner responded to Ati saying that kindness or at least acknowledgement was free for her to provide Ati seemed bemused and shrugged us off The hotel then wanted to charge us $19 for parking for the night - we had not realised there'd be no parking nor any on the street conveniently. Again we asked if there was anything Ati could do as we had not budgeted on this hotel stay given unplanned robbery in our home. Again she shrugged and stated "we do have visitor carparks that are free but they are only for people visiting our residents...". Which by the way - car parks were vacant that night from our visibility. Upon entering our apartment there was a deep tear in the sofa, rips in the base of the bed and Ati and the hotel had not provided sufficient towels or pool towels etc resulting in my having to engage with this person on the front desk who clearly cares not for people.