바(숙박 시설 내)

힐튼 브룩클린 뉴욕 여행 후기

4 out of 5
힐튼 브룩클린 뉴욕
140 Schermerhorn Street, Brooklyn, NY

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1000개 이용 후기 중 572개" "
평점 8 - 좋아요. 1000개 이용 후기 중 271개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 91개" "
평점 4 - 별로예요. 1000개 이용 후기 중 35개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 31개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

6/10 - 괜찮아요

KYUNGJOON

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
d
2019년 11월에 2박 숙박함
답변 제공: General Manager 님, 2019년 11월 22일
We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Paul Schwartz, General Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
위치도 괜찮았습니다. 다만 오랜기간 숙박을해도 기본적으로 제공되는 물(water)가 없어서 불편합니다.
2019년 8월에 7박 숙박함
답변 제공: General Manager 님, 2019년 9월 12일
Thank you for reviewing your stay at the Hilton Brooklyn New York. We are glad you liked our location and that overall you had a pleasant time with us. However, we regret any inconvenience caused while you were here. We value your feedback and hope to see you on your next visit to our area. Paul Schwartz, Hilton Brooklyn, General Manager

8/10 - 좋아요

KIM

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
전반적으로 만족스러우나 난방기 팬소리가 너무커서 잘 때는 끄고 자야 했고 샤워기를 틀때 온도조절 후 틀수가 없어서 처음에는 찬물을 맞아야 함. 무료 Wi-Fi가 제공되지만 좀 느림
2019년 1월에 2박 숙박함
답변 제공: General Manager 님, 2019년 1월 22일
Kim, thank you for sharing your experience at the Hilton Brooklyn New York. We are glad overall you had an enjoyable experience with us and loved most aspects of our hotel. However, we are sorry for the inconveniences you had. Should this happen again in your future travels, please do not hesitate to contact the front desk to ask for assistance. We hope to welcome you back soon. Paul Schwartz, Hilton Brooklyn, General Manager

10/10 - 훌륭해요

CHOI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
힐튼 호텔
세계 어디를 가든 힐튼 혹은 힐튼계열 호텔 힐튼가든인 더블트리힐튼 선택하면 실수없고 깨끗한 호텔 묶을수있음
2018년 8월에 8박 숙박함
답변 제공: General Manager 님, 2018년 9월 3일
Choi, thank you for your glorious comments regarding your stay at Hilton Brooklyn New York. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Paul Schwartz, Hilton Brooklyn, General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2017년 12월에 2박 숙박함
답변 제공: James 님, 2017년 12월 22일
We couldn’t be more pleased to receive a terrific rating of the Hilton Brooklyn New York. Our entire staff is committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Paul Schwartz, Hilton Brooklyn, General Manager

4/10 - 별로예요

michelle

가족 여행
I stayed 1 night. Storage is too small and little smelling in the bathroom.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 21일
Dear Michelle, We're sorry to hear about your experience during your recent stay. Our team strives to provide a comfortable environment for all our guests, and we apologize for any inconvenience caused by the storage size and bathroom odor. Your feedback is important to us, and we'll address these issues with the respective team to uphold our service standards and provide a more comfortable experience for our guests in the future. Thank you for bringing these concerns to our attention, and we hope to welcome you back for an improved stay in the future.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Bonni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious room and personable staff.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Dear Bonni, We are delighted to read you enjoyed the spacious room and found our staff nice at Hilton Brooklyn New York. Providing a comfortable and welcoming experience is our priority. Thank you for your kind words. We hope you had a fantastic stay and look forward to welcoming you back for another memorable visit in the future.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved this hotel. Very friendly and helpful staff and the rooms were so comfortable. It was quiet and cozy inside yet so close to jump on the subway for Manhattan. Also shops and food very close.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Heather, We are thrilled to read you loved your experience at Hilton Brooklyn New York. Our friendly and helpful staff are dedicated to ensuring your comfort, and we are delighted that you found our rooms cozy and convenient. It's wonderful to know you enjoyed the proximity to Manhattan and nearby amenities. We look forward to welcoming you back for another enjoyable stay.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Dennis 님, Lakeland

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 5박 숙박함
답변 제공: General Manager 님, 2024년 4월 17일
Dear Dennis, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Brooklyn New York.Paul SchwartzHilton BrooklynGeneral Manager

2/10 - 너무 별로예요

Kenyatta

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible experience, understaffed. No towles, wash rags not hand towels. Heater bead barely warming up the room. For $400 for 1 night. I am absolutely disgusted and disappointed.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear Kenyatta, We apologize sincerely for the disappointing experience you encountered during your stay. Your feedback is invaluable, and we are sorry to read about the issues with the availability of towels, inadequate heating, and the overall level of service. Please know that we take your concerns seriously and will address them with our team to ensure improvements are made. We understand your frustration and hope for the opportunity to regain your trust with a more pleasant stay in the future.Paul SchwartzHilton BrooklynGeneral Manager

6/10 - 괜찮아요

Michelle

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff interactions. Convenient to the Brooklyn Paramount
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 13일
Dear Michelle, We are delighted to read about your positive interactions with our staff. Our team strives to provide excellent service to enhance your experience. Additionally, we are glad to know that our location near the Brooklyn Paramount contributed to your convenience. Thank you for your feedback, and we hope to welcome you back for another enjoyable stay.Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

Yolanda I

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The cleaning was sub-par. They never replaced our coffee filters until we asked for it. Didn't vacuum.
2024년 3월에 6박 숙박함
답변 제공: General Manager 님, 2024년 4월 10일
Dear Yolanda I, We appreciate your feedback and apologize for any inconvenience you experienced. Ensuring cleanliness is a top priority, and we will address these concerns with our housekeeping team to ensure a higher standard. Your comments are invaluable as we strive to improve our services. Thank you for bringing this to our attention, and we hope to welcome you back for a more enjoyable stay.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very pleasant stay. The staff could not have been nicer.
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 11일
Dear Peter, We are thrilled you had a delightful stay at Hilton Brooklyn New York. Our team strives to provide exceptional service, and it's wonderful to read that they exceeded your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience.Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

David 님, Virginia Beach

연인과의 여행
Alright Needs refurbishing
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear David, Thank you for choosing Hilton Brooklyn New York. We appreciate your feedback. We are continuously striving to enhance our guests' experience and will consider your comments regarding refurbishment. It's our goal to provide exceptional stays, and we hope to have the opportunity to exceed your expectations in the future.Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

Gariann

2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 4일
Dear Gariann, Thank you for choosing Hilton Brooklyn New York. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Paul SchwartzHilton BrooklynGeneral Manager

6/10 - 괜찮아요

Shanique

좋아요: 청결 상태
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Shanique, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel and hope you will return for the exceptional experience we are known for providing.Paul SchwartzHilton BrooklynGeneral Manager

4/10 - 별로예요

Katherine

2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Dear Katherine, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing.Paul SchwartzHilton BrooklynGeneral Manager

4/10 - 별로예요

Ahmed

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was dirty, the cleaning service didn't clean our room for three days. I asked them to send me a receipt, but it's been more than a week, and they haven't replied. Although I am Hilton honor member
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Ahmed, We sincerely apologize for the cleanliness issues you encountered during your stay and for the delay in receiving your receipt. This does not reflect the high standards we aim to uphold. As a valued Hilton Honors member, we value your satisfaction and regret any inconvenience caused. Thank you for being our guest, and we hope you will choose us again in the future.Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스
-
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear William, We are pleased you had a pleasant stay at Hilton Brooklyn, New York, and we appreciate the kind rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Stuart

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the place. have stayed a few times. Property is great. Staff is awesome and it is a great location.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 20일
Dear Stuart, We are thrilled to read about your stay and how much you enjoyed our location and recognized our staff. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you for the beautiful review of the Hilton Brooklyn, New York. We look forward to hosting you again on your next visit.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Ebony

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Ebony, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Brooklyn, New York. We look forward to your return and wish you all the best with your future travels.Paul SchwartzHilton BrooklynGeneral Manager

6/10 - 괜찮아요

Lauren

연인과의 여행
좋아요: 직원 및 서비스
Not worth price but is anything in Brooklyn worth the price?
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 6일
Dear Lauren, Thank you for sharing your review of our hotel. We pride ourselves on service excellence, and our goal is to exceed our guests' expectations on every visit. Therefore, we regret if any issues kept you from having an outstanding stay. We hope to provide you with the exceptional hospitality we are known for on your next visit to the area.Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

Philip

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We had our little dog with us and feel it is exorbitant paying $75 a night for him. That will keep us from coming back with him. I would like to be able to see details of our bill on the TV prior to checkout.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Philip, Thank you for choosing Hilton Brooklyn New York and sharing your feedback. We appreciate your stay and understand your concerns. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best hotel to stay in Brooklyn! Excellent services!
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 4일
Dear Michelle, Thank you for choosing to stay with us. What an honor to have the title of the best hotel. We are thrilled to read that you felt so at home with us and that our great location. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. It was a pleasure hosting you, and we look forward to your next stay at Hilton Brooklyn New YorkPaul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Jorge

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room service, a block away from subway.
2024년 2월에 9박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Jorge, We are delighted to read how much you enjoyed your time at Hilton Brooklyn New York. We are thrilled you enjoyed the convenience of our proximity to the subway. Our room service is aimed at enhancing your stay with delicious offerings delivered right to your door. We hope to welcome you back soon for another enjoyable stay.Paul SchwartzHilton BrooklynGeneral Manager

6/10 - 괜찮아요

CHRISTINE

좋아요: 직원 및 서비스
My son lives in Brooklyn so I am in the city a lot. The pros of this property are the staff. They are very friendly and helpful. The parking lot right across the street was super nice and reasonably priced. The room was pretty, but unfortunately there were wet stains under the glass of the nightstand. There was a lot of caked on dust in areas of the room. I was a bit surprised. The main disappointment was the heavy pot smoke in the corridor which made its way into my room. It also seemed like it was coming up through the heater as well. I have asthma so any smoke is a problem for me. I did report it and they said that the person will end up being fined, they apologized. I totally understand that some things are beyond the staff's control. The issue for me is that I have stayed in many hotels in Brooklyn and Manhattan and I never had this issue. I does make me question why was it a problem in this particular hotel.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 21일
Dear CHRISTINE, Thank you for choosing to stay with us. We are pleased to hear that you enjoyed our exceptional service and the ease of parking across the street. Your compliments mean a great deal to our entire staff. However, we apologize for any housekeeping oversights in your room. We will address this with our housekeeping staff. We utilize feedback like yours to improve our guest experience. Also, we are sorry for the inconvenience you experienced due to the smoke smell. We are a non-smoking hotel, but on rare occasions, we have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. We look forward to your next stay so we can provide you with a comfortable and memorable experience.Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spacious, modern, good location
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 13일
Dear Jennifer, Thank you for sharing your kind feedback! We're delighted you appreciated our spacious and modern accommodations. Providing a comfortable and convenient experience is our priority, and we're also thrilled you enjoyed our great location. We look forward to welcoming you back for another enjoyable stay!Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

Jack Robert 님, poland

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff and service was exceptional, as was our on site dining experience. Our room was a bit smaller than expected for the price, but very clean and cozy. Parking, as anywhere in or around NYC was a little inconvenient, although a valet service was available for an extra $60. We still spent $35 for an overnight lot which was affiliated with the hotel, but ended up walking almost 1/4 mile back to the hotel, and waited around 20 minutes for the attendants to retrieve our vehicle the next day. I imagine this is very common for the city, but some type of advance notice when booking would have been much appreciated. Plan ahead!
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 1일
Dear Jack, We're delighted to see you had an exceptional experience at Hilton Brooklyn New York! It's a pleasure that our devoted staff and convenient on-site dining made your stay so satisfying. We also thank you for your understanding about the room size and are glad you found it cozy and clean. Furthermore, we appreciate your thoughts regarding the parking situation, as we always want to know how we can enhance our guest experience. It was a pleasure having you as our guest, and we look forward to welcoming you back for an even more enjoyable stay in the future!Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

Martha

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was great 👍
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 30일
Dear Martha, Thank you for choosing to stay with us and for leaving your generous review. We're delighted to know that you had a great experience here at Hilton Brooklyn New York. We look forward to welcoming you back soon for another enjoyable visit.Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

John 님, Windsor Mill

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Building shows it age. Not enough toilet paper. Poor tv channel selection. Food was good. Breakfast and lunch great taste at reasonable price.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 29일
Dear John, Thank you for sharing your experience at Hilton Brooklyn New York. We appreciate your feedback and apologize for any issues that kept your visit from being perfect. We're grateful for your understanding regarding the conditions of our property and the concerns regarding in-room amenities. We would like to assure you that we are wholly committed to enhancing our guest experience, and your observations are invaluable in this process. It's encouraging to read that you enjoyed our food offerings and that you found the breakfast and lunch of great value. We loved having you as our guest and hope for the opportunity to provide an even more comfortable stay on your next visit.Paul SchwartzHilton BrooklynGeneral Manager

6/10 - 괜찮아요

Karen

The bathtub did not drain. Kind of disgusting. Tried to tell staff, who said, I'm not the right person. Will not stay there again, for that price.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 27일
Dear Karen, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the bathtub drainage issue and miscommunication with our staff. Your comments are valuable, and we'll address the matter promptly. We understand your frustration and hope you reconsider, giving us another opportunity to provide a more enjoyable experience on future visits to the area. Your comfort is our priority, and we appreciate your understanding.Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We stay here frequently as it close walk to our family's apt. Only frustrating issue is the $25 per person per day "resort fee". Really irritating to try to recover it by getting $12 bottles of water and a couple drinks at the bar.
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear Guest, Thank you for your frequent stays at Hilton Brooklyn New York! We appreciate your loyalty and understanding of the resort fee. We strive to enhance your experience, and we hope to continue being your go-to choice for our convenient location. It was a pleasure hosting you, and we would be honored to welcome you back soon for another enjoyable stay!Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 23일
Dear Diana, Thank you for the wonderful rating for Hilton Brooklyn New York! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Jasmin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 1월 22일
Dear Jasmin, Thank you for your excellent rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to hosting many more visits to Hilton Brooklyn New York.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Don 님, Essex

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Greatest
2024년 1월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 16일
Dear Don, Thank you for the fantastic review of Hilton Brooklyn New York! We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

George

2024년 1월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 14일
Dear George, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Brooklyn New York. We look forward to your return and wish you all the best with your future travels.Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

Jaclyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A little pricey for the area, and accommodations. Suggest moving further into Williamsburg.
2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Jaclyn, Thank you for choosing Hilton Brooklyn New York. We appreciate your feedback and value your perspective on pricing. Our commitment is to provide exceptional experiences at competitive rates, and we hope the overall stay was enjoyable. We would love to welcome you back in the future so we can demonstrate our commitment to delivering excellent stays. Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

LaWanda

2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear LaWanda, Thank you for being our guest and for the fabulous rating! It is gratifying to learn you thoroughly enjoyed your time here at Hilton Brooklyn New York. We can't wait to share another fantastic experience with you soon.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only problem we had was the valet parking people have nasty attitudes, but everybody in the hotel was absolutely wonderful and I would definitely stay there again
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 9일
Dear Eric, We appreciate your thoughtful feedback surrounding your stay at Hilton Brooklyn New York. While we regret any inconvenience with the valet parking, we're delighted to read that our devoted team members left such a remarkable impression. We are committed to delivering outstanding hospitality, and your kind words serve as an encouragement to all of us. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable experience in the future.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Gladys

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muy bien
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear Gladys, Thank you for the generous rating for Hilton Brooklyn New York! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Cynthia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would recommend this Hilton in Brooklyn. It has more of a bed and breakfast feel than most large hotels.
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear Cynthia, Thank you for recommending Hilton Brooklyn New York to fellow travelers! We're delighted you enjoyed the unique ambiance of our property. Your positive feedback is genuinely appreciated, and we look forward to welcoming you back for another enjoyable experience in the heart of Brooklyn.Paul SchwartzHilton BrooklynGeneral Manager

6/10 - 괜찮아요

Chris

연인과의 여행
좋아요: 편의 시설/서비스
This property is falling a bit short of the Hilton standard. The linens were all in major need of replacement, our sink was bandly clogged and barely drained upon check-in, and the rooms are pretty small for a Hilton branded property. Those are really the only complaints, but it seemed like maybe it should be branded as one of Hilton's lower tier brands. Great location though, and the room was acceptable and pretty clean.
2023년 12월에 6박 숙박함
답변 제공: General Manager 님, 2024년 1월 6일
Dear Chris, Thank you for sharing your feedback. We appreciate your observations and understand the importance of upholding our high standards. We're glad you found our location ideal for your stay and enjoyed our clean rooms. Your comments about the linens and the sink are duly noted, and we will address these concerns promptly to ensure a more comfortable stay for our future guests. We value your insights and hope to have the opportunity to welcome you back for an improved experience in the future.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

adam

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: General Manager 님, 2024년 1월 31일
Dear Adam, Thank you for choosing Hilton Brooklyn New York. We were pleased to see that you thoroughly enjoyed your time with us. We are committed to ensuring a fulfilling visit for each guest, so we are thrilled to receive your excellent rating. We look forward to hosting you again anytime your travels bring you back to our area.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

LOVLEEN

2023년 12월에 4박 숙박함
답변 제공: General Manager 님, 2024년 1월 20일
Dear LOVLEEN, We cannot thank you enough for the excellent rating! It is a delight to see that from check-in through check-out, we were able to provide you with a great stay at Hilton Brooklyn New York. We look forward to your return and wish you all the best with your future travels.Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

Danny

가족 여행
좋아요: 청결 상태, 직원 및 서비스
New York Vacation
Good hotel. Great customer service
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Danny, Thank you for choosing Hilton Brooklyn New York for your vacation! We're delighted to see you had a delightful experience and appreciated our exceptional customer service. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay.Paul SchwartzHilton BrooklynGeneral Manager

6/10 - 괜찮아요

Robert

가족 여행
좋아요: 직원 및 서비스
People were very nice. Maid work was inadequate. They cleaned room but failed to leave clean towels. Never fixed broken bolt on room 360.
2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Robert, Thank you for choosing our hotel and providing your valuable feedback. We genuinely appreciate your kind acknowledgment of our courteous staff. However, we are sorry to learn about the shortcomings you experienced with the housekeeping services, particularly the oversight in replenishing clean towels and the unaddressed broken bolt. Such oversights do not align with our commitment to excellence. Please accept our apologies for any inconvenience caused. Thank you for bringing these matters to our attention so we can address them and prevent future occurrences. We value your feedback and would be grateful for another opportunity to exceed your expectations on your next visit.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Rafael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: General Manager 님, 2023년 12월 30일
Dear Rafael, Thank you for choosing Hilton Brooklyn New York. We were pleased that we exceeded your expectations during your stay. Thank you for being our guest. If you find yourself in our area again, we hope to have the opportunity to provide you with another exceptional stay.Paul SchwartzHilton BrooklynGeneral Manager

8/10 - 좋아요

KATO

2023년 12월에 5박 숙박함
답변 제공: General Manager 님, 2024년 1월 18일
Dear KATO, Thank you for choosing to stay with us and for leaving your kind rating. We're pleased to know that you had an enjoyable experience here at Hilton Brooklyn New York. We look forward to welcoming you back on your next visit.Paul SchwartzHilton BrooklynGeneral Manager

2/10 - 너무 별로예요

Jasmina

2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 28일
Dear Jasmina, Thank you for taking the time to rate your recent stay. Our team strives to ensure an exceptional experience for each guest. Therefore, we are very sorry for not meeting these expectations. We hope you will give us another opportunity to welcome you back and redeem your confidence in our hotel.Paul SchwartzHilton BrooklynGeneral Manager

10/10 - 훌륭해요

Anonymous

좋아요: 편의 시설/서비스
Good cleanness
2023년 12월에 3박 숙박함
답변 제공: General Manager 님, 2023년 12월 26일
Dear Guest, Thank you for the outstanding rating! We are delighted your time at Hilton Brooklyn New York was excellent, as we always strive to provide the best experience for our guests. We look forward to your return soon so we can share another fantastic stay with you.Paul SchwartzHilton BrooklynGeneral Manager