실내 수영장, 일광욕 의자

그랜드 하얏트 베를린 여행 후기

5 out of 5
그랜드 하얏트 베를린
Marlene-Dietrich-Platz 2, Berlin, BE

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 1006개 이용 후기 중 718개" "
평점 8 - 좋아요. 1006개 이용 후기 중 230개" "
평점 6 - 괜찮아요. 1006개 이용 후기 중 38개" "
평점 4 - 별로예요. 1006개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 1006개 이용 후기 중 7개" "

9.6/10

청결 상태

9.4/10

직원 및 서비스

9.4/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

10/10 - 훌륭해요

Youenik

2023년 12월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 12월 12일
Dear Youenik,Thank you so much for your review and giving us a perfect score! We are delighted to hear that you were thoroughly satisfied with your stay. If you have any further suggestions or specific feedback, please let us know.We would love to welcome you back soon!Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

yourim

2023년 9월에 5박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 10월 6일
Dear yourim,Thank you so much for your recent stay at Grand Hyatt Berlin. I am really glad to read that you enjoyed your room and the location of the hotel and that we were able to live up to your expectations. My team and I already looking forward to welcoming you back soon.With best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Yoon Jeong

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 5박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 10월 2일
Dear Yoon Jeong,Thank you so much for your recent stay at Grand Hyatt Berlin. It's nice that you've enjoyed your time with us to the fullest. My team and I already looking forward to welcoming you back soon.With best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Eun chung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
심플하고 쾌적한 호텔
너무 좋은 호텔입니다. :) 쾌적하고 좋은 서비스에 감사했습니다.
2023년 7월에 5박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 7월 28일
Dear Eu chung,thank you so much for having chosen to stay with us. It is great that everything was to your satisfaction and that the service of the team made you feel comfortable. We look forward to your return and remain at your disposal for any questions and wishes.Best regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

cheolwon

2023년 7월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 7월 13일
Dear cheolwon,thank you so much for having chosen to stay with us. It is great that you felt comfortable and that you enjoyed your time in Berlin. My team and I look forward to your return and we remain at your disposal for any questions and wishes.Kind regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

GI CHEOL

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
GOOD
I arrived earlier than expected, but fortunately they kindly checked in early because there was an empty room. The facilities are clean and overall satisfactory.
2023년 6월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 7월 4일
Dear GI CHEOL,First of all, I would like to thank you for having taken the time to share your experiences about your recent stay at Grand Hyatt Berlin. I am happy that the team was able to make you feel comfortable and at ease. We really appreciate your recommendation and look forward to your return in the near future.With best regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

JIN

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
가격값을 하는 호텔
위치도 좋고, 전반적으로 만족스러운 장소입니다.
2022년 11월에 3박 숙박함

10/10 - 훌륭해요

JUNGHOON

2022년 10월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2022년 10월 24일
Dear JUNGHOON,Greetings from Grand Hyatt Berlin and many thanks for your recent stay!I would like also to thank you for having taken the time to share your positive review.We would be happy to welcome you back soon.Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

miyoung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 6월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2022년 7월 5일
Dear miyoung, thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction and that you missed nothing. My team and I look forward to your return and we remain at your disposal for any questions or wishes. Kind regards, Jan Peter van der Ree General Manger

10/10 - 훌륭해요

Jinho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
매우 만족
체인호텔이라 그런지 전반적으로 모든점에서 만족합니다 호텔이 굉장히 크고 넓습니다
2019년 9월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2019년 10월 7일
Dear Jinho, many thanks for your recent stay at Grand Hyatt Berlin. I am happy that we were able to live up to your expectations and that you missed nothing. We look forward to your return and remain at your disposal for any questions or wishes. Kind regards, Jan Peter van der Ree General Manager

10/10 - 훌륭해요

Oh

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
최고의 위치
베를린 필 하모닉 오케스트라 및 포츠다머 플라츠와 가까운 베를린 시내에서 가장 완벽한 위치에 있습니다. 호텔 내부는 상시 깨끗하게 관리되고 있었고, 부대 시설도 충분히 잘 유지되고 있었습니다. 그랜드 히얏트의 명성에 걸맞은 수준의 접객 서비스를 보여주었다고 생각합니다. 호텔 뒷편으로 쇼핑몰이 위치해있고, 쇼핑몰 내부에는 대형 슈퍼마켓, 드럭 스토어, 식당이 즐비합니다. 소니센터가 가까워서 식당 이용의 폭이 넓은 것도 장점입니다. 주변 식당이 문을 늦게 열지만, 바로 뒤에 있는 맥도날에서 맥모닝을 먹을 수 있다는 것도 큰 장점입니다. 추후 방문 시 다시 이용할 의사가 있습니다.
2019년 9월에 4박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2019년 10월 1일
Dear Oh, I want to take the chance to thank you for your recent stay and for having taken the time to write this detailed review. It is great that our central location met your needs and that the cleanliness of the hotel was to your satisfaction. I am glad that you missed nothing and it would be my pleasure to share your great compliment with the whole team. Grand Hyatt Berlin is already waiting to welcome you back soon and please do not hesitate to contact us for any questions or wishes. Best regards, Jan Peter van der Ree General Manager

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 7월에 3박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2019년 7월 18일
Dear guest, thank you so much for your recent stay at Grand Hyatt Berlin and for having taken the time to share your impressions with us. It is great that you enjoyed your overall stay. We look forward to your return and remain at your disposal for any questions or wishes. Best regards, Jan Peter van der Ree General Manager

10/10 - 훌륭해요

Seung Ho

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치 좋은 5스타 호텔
방: 넓은 편이고 깨끗하게 잘 관리되고 있었습니다. 다만 난방을 켜 놓으면 방이 건조해 지는 문제가 있습니다. 아침: 메뉴는 많지않았지만, 하나 하나 정성스럽게 준비한 맛있는 음식이었습니다. 수영장: 깨끗하고 이용하는 사람이 많지 않아 편하게 즐겼습니다. 침대: 유럽 호텔 방은 춥기 마련인데, 이불이 따뜻해서 춥지 않았고, 매트리스도 편했습니다.
2019년 5월에 3박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2019년 6월 17일
Dear Seoung Ho, thank you so much for your stay at Grand Hyatt Berlin. I was delighted to read that you felt comfortable at our house and that we were able to live up to your expectations. It is great that you enjoyed your room as well as our Club Olympus Spa. We look forward to your return and remain at your disposal for any questions or wishes. Best regards, Jan Peter van der Ree General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 3월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2019년 4월 29일
Dear guest, thank you for your recent stay at Grand Hyatt Berlin. I hope you enjoyed your overall stay at our house. It would be my pleasure to welcome you back soon and please do not hesitate to contact the entire team at any time for any questions or wishes. Warm regards, Jan Peter van der Ree General Manager

10/10 - 훌륭해요

실제 이용하신 고객

직원이 너무 친절하고 수영장은 좀 작았지만 대체적으로 만족스러웠음
2018년 9월에 2박 숙박함

8/10 - 좋아요

minseok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 8월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Good location. Room condition was also nice. Willing to stay again.
2017년 11월에 3박 숙박함

10/10 - 훌륭해요

Marina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel with 2 restaurants and a nice pool on top floor. Very friendly staff.
2024년 3월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 3월 28일
Dear Marina,thank you so much for your kind feedback! We are thrilled to hear that you enjoyed your stay at Grand Hyatt Berlin. Providing excellent service and ensuring our guests have a memorable experience are our top priorities.We are delighted that you liked our restaurants and rooftop pool. It is also wonderful to know that you appreciated our culinary offerings and the amenities our hotel has to offer.Your praise for our friendly teams means a lot to us. Ensuring our guests feel welcome and well taken care of is paramount, and it's gratifying to hear that our efforts are recognized.Thank you again for your valuable feedback and for taking the time to share your experience with us. We look forward to welcoming you back soon for another enjoyable stay.Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

John 님, London

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great attention to small details
2024년 3월에 5박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 22일
Dear John,Thank you for your feedback! We appreciate your recognition of our attention to small details. At Grand Hyatt Berlin, we strive to ensure that every aspect of your stay is carefully considered and tailored to provide an exceptional experience. We look forward to welcoming you back for another wonderful stay in the future!With best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Elina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr schönes, großes Zimmer mit allem was man sich wünscht! Freundliches Personal, Parkservice, Grand Lounge...
2024년 3월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 12일
Liebe Elina,Wir danken Ihnen herzlich für Ihre positive Bewertung und Ihr freundliches Feedback zu Ihrem Aufenthalt im Grand Hyatt Berlin. Es freut uns, dass Sie das Zimmer sowie unsere Annehmlichkeiten und den Service genossen haben, insbesondere den Parkservice und die Grand Lounge.Ihre Zufriedenheit ist uns sehr wichtig, und es wäre uns eine Freude, Sie bei Ihrem nächsten Besuch erneut willkommen zu heißen. Sollten Sie weitere Anregungen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung.Mit freundlichen GrüßenJan Peter van der ReeGeneraldirektor

6/10 - 괜찮아요

Munier

연인과의 여행
Daneben ist direkt ein Kino, Großes Casino würde ich nicht weiter empfehlen für Familien
2024년 3월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 12일
Liebe/r Munier,Vielen Dank für Ihre Bewertung und Ihr Feedback zu Ihrem Aufenthalt im Grand Hyatt Berlin. Wir freuen uns, dass Sie die Nähe zu einem Kino schätzen konnten. Ihre Meinung ist uns wichtig, und wir nehmen Ihre Anmerkung bezüglich des Casinos zur Kenntnis.Wir hoffen, dass Sie dennoch eine angenehme Zeit bei uns hatten, und wir würden uns freuen, Sie in Zukunft erneut als unsere Gäste begrüßen zu dürfen. Falls Sie weitere Anregungen oder Kommentare haben, teilen Sie uns dies gerne mit.Mit freundlichen GrüßenJan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

Kamal

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel and staff.
2024년 2월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 5일
Dear Kamal,Thank you for your fantastic review! We are delighted to hear that you had an excellent experience at our hotel, and we appreciate your kind words about our staff. If you have any specific highlights or suggestions for improvement, please feel free to share. We look forward to welcoming you back for another outstanding stay.Best regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

Aviad 님, New York

2024년 2월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 5일
Dear Aviad,Thank you for taking the time to share your feedback. We're pleased to see that you had a positive experience during your stay. If there are any specific areas where we could improve and earn that extra star for your future visits, please don't hesitate to let us know. We value your input and look forward to hosting you again at Grand Hyatt Berlin.Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Scott 님, New York

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just love the staff and the room is expectional with the classic tub/shower combination so Hyatt xo s.
2024년 2월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 1일
Dear Scott,Thank you for taking the time to share your positive feedback. We're thrilled to hear that you enjoyed the exceptional service from our staff and found the room to meet your expectations. Your kind words are greatly appreciated.We hope to have the pleasure of welcoming you back for another exceptional stay at Grand Hyatt Berlin.Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Doron

2024년 1월에 2박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 3월 22일
Dear Doron,Thank you for your feedback! We're glad to hear that you had a positive experience. If you have any further comments or if there's anything we can improve upon, please don't hesitate to let us know. We hope to welcome you back again soon!Kind regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Florian 님, München

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 2월 1일
Lieber Florian,ich möchte die Chance nutzen, um mich bei Ihnen für Ihren Besuch zu bedanken. Es ist mir eine Freude zu lesen, dass Sie sich so wohlgefühlt haben und es Ihnen an Nichts gefehlt hat. Wir freuen uns auf Ihren nächsten Besuch und sind jederzeit gerne für Sie da.Mit herzlichen GrüßenJan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

Danny

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 1월 9일
Dear Danny,thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction. We look forward to your return and remain at your disposal for any questions and wishes.Kind regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

Gavin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 8박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 1월 9일
Dear Gavin,thank you so much for your recent stay with us. It is great that everything was to your entire satisfaction. We look forward to your return and remain at your disposal for any questions and wishes.Kind regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

martyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good clean hotel in great location with a very comfortable bed. Only downside was the quite relaxing spa was always really busy and full of children so hardly relaxing and sometimes impossible to use.
2023년 12월에 5박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 1월 9일
Dear martyn, Thank you for your positive review and feedback on your recent stay. We are pleased you enjoyed our clean hotel, great location, and comfortable beds. We apologize for any inconvenience in the spa due to high occupancy, particularly with children. We will address this to ensure a more relaxing experience for our guests. Your feedback is valuable, and we hope to welcome you back for an improved stay in the future.Kind regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Robert Lee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful state
2023년 12월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 1월 5일
Dear Robert Lee,thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction and we look forward to your return.With kind regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

Anette

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Sehr gute Lage wenige Gehminuten vom Potsdamer Platz, sehr freundlichiches Personal, gutes Frühstück
2023년 12월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 1월 4일
Liebe Anette,vielen Dank für Ihre positive Bewertung! Es freut uns zu hören, dass Sie die ausgezeichnete Lage unseres Hotels nur wenige Gehminuten vom Potsdamer Platz genossen haben. Auch Ihre lobenden Worte bezüglich des freundlichen Teams und des guten Frühstücks sind für uns sehr ermutigend.Wir sind stets bemüht, unseren Gästen einen angenehmen Aufenthalt zu bereiten, und es ist schön zu erfahren, dass wir Ihre Erwartungen erfüllen konnten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Falls Sie weitere Anliegen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung.Herzliche Grüße,Jan Peter van der ReeHoteldirektor

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lovely big room and fantastic bathroom. Friendly, helpful staff. Good location.
2023년 12월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 1월 4일
Dear Deborah,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay, particularly the lovely big room and fantastic bathroom. Our team takes pride in providing friendly and helpful service, and we are thrilled that you found our staff to be just that.It's great to know that the hotel's location met your expectations. If there's anything specific you loved about your stay or if there's anything we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back in the future!Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Abisola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff - very kind and professional. We had a wonderful stay here. No complaints
2023년 12월에 3박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2024년 1월 4일
Dear Abisola,Thank you for your kind words! We are thrilled to hear that you had an excellent stay and that our staff's kindness and professionalism contributed to your positive experience. It's always rewarding to receive such positive feedback.If you ever have more detailed feedback or if there's anything specific you enjoyed during your stay, please feel free to share. We appreciate your compliments, and we look forward to the pleasure of hosting you again in the future. If there's anything you need or if you have any special requests, don't hesitate to reach out.Warm regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Zhanna

2023년 12월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2024년 2월 1일
Dear Zhanna,Greetings from Grand Hyatt Berlin and many thanks for your recent stay. I'm glad you enjoyed your stay and missed nothing. We look forward to your return in the near future and needless to say, the entire team remains at your disposal for any assistance in the meantime. Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

iris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wunderbares Hotel ubd super Service
2023년 12월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 12월 22일
Liebe Iris, vielen Dank, dass Sie sich für das Grand Hyatt Berlin entschieden haben. Es ist toll zu wissen, dass Sie sich bei uns so wohlgefühlt haben und dass der Service des Teams Ihren Wünschen entsprach. Mein Team und ich freuen uns auf Ihren nächsten Besuch.Herzliche GrüßeJan Peter van der ReeHoteldirektor

10/10 - 훌륭해요

Sarah Louise

2023년 12월에 3박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 12월 19일
Dear Sarah Louise,thank you for having chosen to stay with us. It is great that everything was to your entire satisfaction. My team and I cant wait for your return and we remain at your disposal.Kind regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Jörg

단체 여행
2023년 12월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 12월 19일
Lieber Jörg,vielen Dank, dass Sie uns bewertet haben. Mein Team und mich freut es sehr, dass Sie sich bei uns wohlgefühlt haben und können Ihren nächsten Besuch kaum abwarten.Mit den besten GrüßenJan Peter van der ReeHoteldirektor

10/10 - 훌륭해요

Christel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Das Hotel in Berlin
Die Zimmer sind groß und luxuriös, und es wurde einfach an alles gedacht. Der Room Service war hervorragend. Sehr hilfsbereite Mitarbeiter, insbesondere beim einchecken: wegfahren des Autos und Koffer Service.
2023년 12월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 12월 12일
Liebe Christel,Vielen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass Sie Ihren Aufenthalt genossen haben und mit unseren Zimmern sowie dem Room-Service zufrieden waren. Unser Ziel ist es, Ihnen einen rundum angenehmen Aufenthalt zu bieten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Falls Sie weitere Anmerkungen oder Wünsche haben, lassen Sie es uns gerne wissen.Mit herzlichen GrüßenJan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel, great location
2023년 12월에 6박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 12월 12일
Dear William,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found our hotel to be great, along with its convenient location. Providing a great experience for our guests is always our top priority.We look forward to welcoming you back on your next visit. If you have any further comments or preferences, feel free to let us know.Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Jörg

2023년 12월에 3박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 12월 12일
Lieber Jörg,Herzlichen Dank für Ihre Bewertung! Es freut uns zu hören, dass Sie mit Ihrem Aufenthalt rundum zufrieden waren. Wenn Sie weitere Anregungen oder spezifisches Feedback haben, lassen Sie es uns bitte wissen.Wir würden uns freuen, Sie bald wieder im [Hotelname] begrüßen zu dürfen!Herzliche GrüßeJan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

Jesper

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Velkommen til Berlin
Som altid, skønt hotel og god service
2023년 12월에 2박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 12월 12일
Dear Jesper,Thank you for your continued support and for taking the time to share your positive feedback. We are thrilled to hear that you consistently find our hotel nice and our service good.We look forward to welcoming you back for another enjoyable experience. If there's anything specific you appreciate or any suggestions you have, feel free to share them with us.Warm regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Jatinder

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a superb stay. The only thing that would improve things would be for the pool to be warmer- albeit we stayed in the depths of winter. Would go again!
2023년 11월에 5박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 12월 12일
Dear Jatinder,Thank you for taking the time to share your feedback. We are delighted to hear that you had a superb stay at our hotel. Your comment about the pool temperature in winter is duly noted, and we appreciate your understanding.We look forward to welcoming you again in the future. If there's anything specific you would like for your next visit, please feel free to let us know.Best regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Magdalena

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Toller Empfang! Sehr nettes Personal.
2023년 11월에 2박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 12월 12일
Liebe Magdalena,Vielen Dank für Ihre freundlichen Worte! Es freut uns zu hören, dass Sie einen tollen Empfang hatten und unser Personal als sehr nett empfunden haben. Wir setzen alles daran, unseren Gästen einen angenehmen Aufenthalt zu bieten.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Falls Sie weitere Anmerkungen oder Wünsche haben, lassen Sie es uns gerne wissen.Herzliche GrüßeJan Peter van der ReeGeneraldirektor

10/10 - 훌륭해요

Gustavo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 12월 19일
Dear Gustavo,thank you so much for having chosen to stay with us. It is great that you felt comfortable and that you missed nothing. We look forward to your return.With kind regards,Jan Peter van der ReeGeneral Manager

8/10 - 좋아요

Ramaz

2023년 11월에 1박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 12월 19일
Dear Ramaz,thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction. We look forward to your return and remain at your disposal. Kind regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Søren Høj

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 12월 19일
Dear Søren Høj,thank you so much for having chosen to stay with us. It is great that everything was to your entire satisfaction. My team and I look forward to your return.With kind regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Anders

2023년 11월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 12월 19일
Lieber Anders,vielen Dank, dass Sie sich die Zeit genommen haben, um uns zu bewerten. Es ist schön, dass Sie sich vollkommen wohlgefühlt haben. Mein Team und ich freuen uns auf Ihren nächsten Besuch.Beste GrüßeJan Peter van der ReeHoteldirektor

10/10 - 훌륭해요

Hari Priya Reddy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was amazing!
2023년 11월에 1박 숙박함
답변 제공: Jan Peter van der Ree 님, 2023년 11월 28일
Dear Hari Priya Reddy,Thank you for taking the time to share your positive feedback! We are delighted to hear that your stay was amazing. Providing an exceptional experience for our guests is our top priority.If you have any specific comments or suggestions on how we can make your next visit even more enjoyable, please feel free to share. We look forward to welcoming you back to the Grand Hyatt Berlin for another amazing stay.Warm regards,Jan Peter van der ReeGeneral Manager

10/10 - 훌륭해요

Yoletsys 님, HIALEAH

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super Nice hotel and staff
2023년 11월에 3박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 11월 24일
Dear Yoletsys,thank you so much for your positive feedback! We're delighted to hear that you found our hotel super nice and our staff to be accommodating. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If there's anything specific you enjoyed about your stay or any suggestions you may have, feel free to let us know. We look forward to welcoming you back for another wonderful stay!Warm regards,Jan Peter van der ReeGeneral Manager

6/10 - 괜찮아요

Vinh

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Our stay was fine. It was a nice hotel however the night we arrived was pandemonium as the German National Football Club was staying in the same hotel as well as the Turkish President staying somewhere very close by. The streets were closed and it was very difficult to find any roads leading to the hotel. Once we arrived, the bellman was nowhere to be found and we waited several mintues. This was fine and understandable as they were probably busy but my main issue was with the front desk. I was not acknowledged at all by the staff while I waiting in line (no one else was waiting). By the time someone acknowledged me, they handed me to someone else who was standing there the whole time without a guest. She could've helped me from the beginning but only helped me when she was prompted. Vietnamese girl, I know because I am Vietnamese. She couldn't speak English well (no big deal but I thought it was an American Hotel) and she also didn't really help. We had a long drive to the hotel, hit with all the traffice and road closure, only for her not to show any empanthy and to tell us to wait outside for the bellman. Went back outside, no bellman was found. Went back inside and met a different gentleman from the front desk who took it upon himself to check me in and also help with our luggage. That was nice. Then we got to check out and the same thing. Staff at the front desk, not helping any guests, and did not acknowledge me in line until I had to say something myself.
2023년 11월에 2박 숙박함
답변 제공: Grand Hyatt Berlin 님, 2023년 11월 24일
Dear Vinh,Thank you for sharing your recent experience with us. We apologize for any inconvenience you faced during your stay, particularly on the night of your arrival due to unexpected circumstances. We regret the delay in your check-in process and the lack of immediate assistance from our staff at the front desk. We appreciate your understanding that it's essential for our team to provide efficient and empathetic service, regardless of the circumstances.It's heartening to hear that a different team member stepped in to assist with your check-in and luggage. However, we acknowledge the lapses in service during both check-in and check-out, and we assure you that your concerns will be addressed with our team for improvement.We appreciate your feedback, and it serves as a valuable tool for us to enhance our guest experience. We hope you will consider giving us another opportunity to provide you with the exceptional service that we strive to deliver.Warm regards,Jan Peter van der ReeGeneral Manager