Sangbum, we appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management

Dear Darrius, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and exceed our guests' expectations during every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Chris, We are thrilled you found Extended Stay America conveniently located near shopping and dining options. Your feedback on room updates is noted, and we are committed to enhancing our accommodations. Thank you for recognizing our cleanliness standards. We appreciate your stay and hope to welcome you back for an even more enjoyable experience.Sincerely,Hotel Management

Dear Jonathan, Thank you for staying at our hotel and sharing your comments. We regret to learn about the challenges you encountered. Please accept our sincere apologies for the shortcomings in delivering the exceptional experience you rightfully anticipated. Your feedback is of great importance to us, and we hope to have the opportunity to provide you with an improved stay during your next visit to our establishment.Sincerely,Hotel Management

Dear Lynn, Thank you for your feedback. We sincerely apologize for the multiple issues you encountered during your stay. Your experience does not reflect our usual standards of cleanliness and service. Immediate action is being taken to address the cleanliness concerns, including upgrading our facilities. We regret any inconvenience caused by the limited front desk hours and assure you that steps are being taken to improve accessibility. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear pamela, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. We take this feedback seriously and are determined to improve in these areas to ensure our guests have a wonderful experience. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

Dear Vitor, Thank you for reviewing your experience. We apologize that your stay was anything other than perfect. Your feedback about the discontinuation of our breakfast is concerning, and we apologize for any miscommunication or misunderstanding. Please be assured that we offer complimentary breakfast, which is also mentioned on our website. We are constantly evaluating our offerings to best meet our guests' needs and will consider your comments as we continue to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Gerald, We appreciate your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the condition of your initial room and are glad to hear that we were able to accommodate you in a more satisfactory room the following night. Your patience and understanding during this transitional period are genuinely valued. We are committed to making necessary improvements to enhance our guests' experience, and we are pleased to hear that you noticed our efforts. Your feedback will be shared with our team as we continue to work towards providing a better stay for our guests. Thank you for bringing these matters to our attention, and we hope to welcome you back in the future to showcase our progress.Sincerely,Hotel Management

Dear David, Thank you for being our guest. We are a non-smoking hotel, yet we do provide designated smoking areas outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. Thank you again for writing about your stay; we look forward to your return visit.Sincerely,Hotel Management

Dear Rasheed, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

Dear Syrus, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We are taking appropriate measures to address this matter and will ensure that our housekeeping staff pays closer attention to cleanliness. Your patronage is important to us, and we would be honored to welcome you back and demonstrate our commitment to providing exceptional service.Sincerely,Hotel Management

Dear Diane, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we were sorry to read that you were disappointed with the lack of amenities in your room. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Moreover, our team's goal is to ensure each guest is treated with exceptional service and that our accommodations are clean and comfortable. We thank you for letting us know how you feel about our property, as it helps us plan for the future. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear din, We are sorry for the frustrations caused on arrival. Further, we regret the disappointment with the cleanliness and upkeep issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please return, and we welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear Fritzroy, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. On the positive side, we are happy that you enjoyed the comforts of the bed. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Shawn, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. We regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We were also sorry to read that you were disappointed with the mattress in your room. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such issues are promptly addressed. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management

Dear Katie, Thank you for reviewing our hotel. Please accept our apologies for not exceeding your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We are also sorry to hear about the issue you had regarding the pets. Please know in the future, if this happens, let our desk staff know, as we do have a pet policy, so our guests are not disturbed. We take these incidents seriously and thank you for bringing this to our attention. We take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. Sincerely,Hotel Management

Dear Norman, Thank you for choosing our hotel for your visit to the area. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We are sorry about the issue in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Melissa, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We've shared these issues with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Luis, We apologize for the inconvenience and miscommunication regarding your room booking. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. Let us look into what went wrong and ensure they are never repeated. Please allow us a chance to host your visit and give you a memorable trip. Sincerely,Hotel Management

Dear Goldie, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Smoking is never allowed inside the hotel premises, and we appreciate you for bringing this to our attention. We shall address it on a priority basis. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Marvin, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you once again for your feedback.Sincerely,Hotel Management

Dear Jessica, We appreciate your feedback and apologize for the inconvenience you encountered during your stay. It's unfortunate that your room did not meet the standards we aim to provide. Your observations are important to us, and we will work diligently to address and rectify the issues you've highlighted. We're pleased to hear that the staff was friendly, but we understand that the room's condition was not up to par. We hope you will consider staying with us again in the future as we continuously strive to improve our guests' experiences. Your input will assist us in delivering a better stay.Sincerely,Hotel Management

Dear Erwing, Thank you for choosing our hotel and for taking the time to share your review. We are very sorry to learn about your unsatisfactory experience regarding the cleanliness of your towels. We understand that this is unacceptable and want to assure you that we take your feedback very seriously. We will work to improve our cleanliness standards and ensure that all guests have a pleasant experience. Thank you for bringing this issue to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Sincerely,Hotel Management

Dear Diayan, We apologize for the issues you experienced during your stay, including the dirty tub and insufficient towels. We also apologize for any disappointment regarding the pool. We'll address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is important to us, and we hope you'll give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management

Dear Daniela, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so we regret this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Once again, please accept our apologies and give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Trameka, We are delighted you chose to stay with us at Extended Stay America. We want to be a true home away from home for travelers, so our highest priority is ensuring every guest has a relaxing experience with comfortable accommodations. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Subbarao, Thank you for sharing your experience, and we are sorry about the inconvenience caused to you. We certainly understand the frustrations of not meeting your expectations with the cleanliness of your room. We'll pass your feedback on to the right person to make it better and ensure this practice is never repeated. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Kelly, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room occupied and available. We understand your frustration, and we regret disappointing you. Also, we have shared your comments with our housekeeping team to review and improve. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Please consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Renee, We appreciate your feedback. We are pleased you had a pleasant stay and found us reasonably priced. Please stay with us another time so we can provide you with a much more enjoyable experience at Extended Stay America.Sincerely,Hotel Management

Dear Consuela, Thank you for being our guest. We are sorry we failed to meet your expectations and hope you will accept our apologies for the experience you encountered. Our goal is to provide each guest with a wonderful hotel experience, and we have shared your feedback with the respective team members. Thank you for pointing this out, as it will help us improve. Please consider this an isolated incident and give us an opportunity to provide you with the hospitality you expected during this trip.Sincerely,Hotel Management