If it was free it still would have been unacceptable, in my 45 yrs as a sales rep and professional traveler, the carpet in my room was the nastiest, stained, un attached, crumpled ive ever seen?! It even affected my sleep, when i walked on it to the bathroom i worried about a foot disease! I BEG you to formerly inquire re the carpet of that hotel in Emporia, KS,....scary, nasty, filthy, free would have been a rip off...i was a pure dummy to stay in that room after checking in from the Indian desk person, who came to the desk in boxer underwear. Enough said, will you act?!