안녕하세요.저희 호텔을 방문해주셔서 감사합니다.지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 그중에서도, 호텔의 위치에 대해 좋게 평가해주신 점 대단히 감사드립니다. 편리한 대중 교통과 주변 관광지와의 접근성 모두 만족스러우셨다니 저희도 기쁘네요. 다만, 화장실 냄새와 관련해 불편을 느끼게 해드린 점 죄송합니다. 투숙 중 경험하신 부분에 대한 의견은 관련 부서와 공유하여 개선해 나가도록 하겠습니다. 소중한 의견 감사합니다. 부디 저희 호텔에서 머무시는 동안 브뤼셀에서 편안한 여행 되셨길 바랍니다.다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다.Jurgen Van der Haegen, General Manager

안녕하세요, 저희 호텔을 방문해주셔서 감사합니다. 지내시는 동안 저희 호텔에 대해 전체적으로 만족하신 것 같아 다행입니다. 특히 저희 호텔의 위치에 대해 크게 만족하신 것 같아 저희도 기쁩니다. 저희 호텔은 역사가 깊은 도심에 위치해 있으며, 그랑플라스와 도보 2분 거리에 있어 많은 분들이 이점에 대해 좋게 평가해주고 계십니다. 다만, 커피 포트가 없어 불편함을 느끼셨다니 죄송합니다. 커피 포트의 경우, 프리미엄 객실에 한해서만 제공드리고 있으며, 이 점은 예약 사이트에서 객실 선택시 확인하실 수 있습니다. 그래도 다른 큰 불편함은 없으셨던 것 같아 다행입니다. 부디 저희 호텔에서 머무시는 동안 브뤼셀에서 즐거운 여행 되셨길 바랍니다. 다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다. Jurgen Van der Haegen, General Manager

Dear Nam,Thank you for taking the time to share your opinion with us.We are thrilled to hear that our prime location, conveniently close to the train station and the grandeur of the Grand Place, contributed to the enjoyment of your stay. It's wonderful to know that the room provided a spectacular front-row view of the bustling square and that our double-glazing windows effectively insulated you from the lively atmosphere beneath.While we are pleased that you found the room spacious and well-maintained, we take note of your comments on the hotel's condition and room amenities. We continuously strive to maintain high standards and your feedback is integral to our improvement. That said, we are proud that our recent renovations in 2019 have kept the hotel in very good condition and that our Sweet Bed by ibis ensures a restful night's sleep.Our staff is elated to receive your praises regarding the service provided. Ensuring that your stay is seamless and comfortable is our utmost priority, and we're glad that we met your expectations.We hope to have the occasion to welcome you back.Best wishes,Jurgen Van der Haegen, General Manager

Beste Richard,Hartelijk dank voor dit zeer positieve oordeel.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Vriendelijke groet en graag tot ziens,Jurgen Van der Haegen, General Manager

Estimado Maris,Gracias por tomarse el tiempo de escribir sobre su experiencia con nosotros y por elegirnos para disfrutar de unos días en Bruselas.Nos complace saber que la amabilidad de nuestro equipo y la excelente ubicación de nuestro hotel contribuyeron a una experiencia agradable durante su estadía.Sin embargo, lamentamos que se haya enfrentado a inconvenientes con el ruido en su habitación. Apreciamos su comprensión y nos gustaría informarle que disponemos de habitaciones en diferentes ubicaciones del hotel que pueden ofrecer un ambiente más tranquilo para su próximo viaje.Nos honra que recomiende nuestro hotel y nos complace que haya disfrutado de las instalaciones y servicios que ofrecemos.Esperamos volver a hospedarle en otra ocasión. Atentamente,Jurgen Van der Haegen, General Manager

Dear Pankaj, Thanks very much for your high rating of our hotel.We are pleased to hear that you found our hotel's cleanliness, condition, and service to your satisfaction. Regarding your comment about the lack of an electric kettle in the rooms, we understand the convenience it can provide. However, as part of our sustainable environmental efforts, we offer these amenities in our premium rooms which are available with an upgrade. This choice reflects our commitment to Planet 21 and reducing energy consumption where possible. We are always looking for ways to improve our guests' experience and appreciate your feedback.We hope to hear from you soon.Best regards,Jurgen Van der Haegen, General Manager

Dear Sir,Thank you for taking the time to share your opinion with us regarding your stay.We are delighted to hear that you found the balance between price and quality to be perfect, and that our room cleanliness, hotel condition, service, and room amenities met your expectations. Regarding your suggestion for a parking reduction, we appreciate your input and want to inform you that while we do not have control over the public parking facility's pricing, we always strive to provide our guests with convenient options. We are committed to offering a comfortable and enjoyable experience at ibis Brussels Off Grand Place and your compliments are truly motivating for our team.We hope to hear from you soon.Best regards,Jurgen Van der Haegen, General Manager

Dear Francisco,Thank you for sharing your positive review.It is a delight to read that our central location provided the perfect starting point for your explorations in Brussels. We are thrilled that the cleanliness of our hotel and the friendliness of our staff met your expectations and contributed positively to your stay. Furthermore, it is gratifying to know that you enjoyed the full breakfast and found our adjoining bar/cafe to your liking. Your appreciation for the room amenities is also much valued, as we strive to offer a comfortable and well-equipped space for our guests.We look forward to seeing you on your next visit.Kind regards,Jurgen Van der Haegen, General Manager

Dear Lesley,Thank you for taking the time to share your review.We are delighted to hear that our central location and proximity to local attractions and transport hubs contributed positively to your stay. The abundance of nearby restaurants and shops is indeed one of the many aspects our guests enjoy. We regret to hear that your experience was marred by noise disturbances in the early morning. While our central location is highly appreciated, it can sometimes come with the vibrancy of city life. We understand the importance of a restful night's sleep and offer rooms at the back of the hotel that tend to be quieter. For any future stays, please feel free to request one of these rooms for a more serene experience. It is gratifying to note your high ratings on room cleanliness, hotel condition, and the service provided by our dedicated team. Moreover, we are pleased that the amenities within our rooms met your expectations, enhancing your overall experience at ibis Brussels Off Grand Place.We look forward to welcoming you back in the future.Best regards,Jurgen Van der Haegen, General Manager

Dear Michael,Thank you very much for this positive review.We are thrilled to hear that our prime location contributed significantly to the enjoyment of your stay in Brussels. It's delightful to know that the condition of our property and rooms met your satisfaction, and that our dedicated staff played a key role in enhancing your visit. Your comments on the room cleanliness and overall service quality truly warm our hearts and inspire us to continue striving for excellence. At ibis Brussels Off Grand Place, we take great pride in our commitment to providing a comfortable and enjoyable experience for all our guests.Thank you again; we look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

Cher Kalyan,Merci de votre retour d'expérience.Nous sommes très surpris par votre commentaire et vous prions de nous excuser pour ce manquement plus qu'inhabituel. Nous allons en faire le suivi avec l'équipe.N'hésitez jamais à nous faire part du moindre souci lors de votre séjour. Nous pouvons alors envoyer quelqu'un pour une retouche de ménage ou vous reloger dans la mesure de nos disponibilités.Nous espérons avoir l’opportunité de vous accueillir de nouveau afin de changer votre perception.Bien à vous,Jurgen Van der Haegen, General Manager

Apreciada Maris,Es un honor saber que la ubicación de nuestro hotel le ha resultado conveniente, justo en el corazón de Bruselas y cerca de importantes conexiones de transporte. Nuestro personal se esfuerza por ofrecer un servicio excepcional y estamos encantados de que haya experimentado la amabilidad y disposición que nos caracteriza. Además, es gratificante saber que la habilidad multilingüe de nuestro equipo fue de utilidad durante su visita.Con el deseo de volver a verle muy pronto, le enviamos los saludos más cordiales,Jurgen Van der Haegen, General Manager

Dear Corey,Thank you for sharing your positive review.We are thrilled to hear that the cleanliness and condition of our hotel met your expectations and that our room amenities contributed to a comfortable stay. It is also gratifying to know that our service left a positive impression on you. Our team takes great pride in maintaining a high standard for our guests.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Jurgen Van der Haegen, General Manager

Dear Wendy,Thank you for this positive review.It is delightful to hear such positive feedback regarding our prime location and the cleanliness of our rooms. Our team strives to provide top-notch service, and we are thrilled to see that reflected in your visit. While we are pleased with the high marks, we acknowledge your sentiments towards the hotel condition and room amenities. We take pride in our establishment's upkeep and the recent 2019 renovations, aimed at ensuring a comfortable stay. Our room amenities are carefully selected to balance guest comfort with our environmental commitments. We hope these aspects enhanced the overall satisfaction of your stay.We hope to see you again soon, Kind regards,Jurgen Van der Haegen, General Manager

Beste Olaf,Bedankt voor uw fijne review.Het doet ons plezier dat u tevreden was over uw verblijf en dat u genoten heeft van onze gunstige ligging. Graag tot een volgende keer!Met vriendelijke groeten,Jurgen Van der Haegen, General Manager

Dear Angela,Thank you for sharing your opinion after your recent stay.We're thrilled to hear that you found our location to be great and that you appreciated the friendliness of our staff. It's heartening to know that the cleanliness of our rooms met your expectations, and we are proud that our team's service contributed to your positive experience. While we note your rating for our hotel's condition, we want to highlight that our latest renovations were completed in 2019, ensuring our facilities are up-to-date. We're also delighted that the amenities in our rooms provided you with comfort during your stay.We look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

Beste Thomas,Fijn dat u de tijd nam voor uw review.We zijn verheugd te horen dat onze kamers aan uw verwachtingen hebben voldaan en dat u tevreden was met de algehele staat van ons hotel. Het doet ons team goed om te lezen dat onze service gewaardeerd wordt. Ook zijn we blij dat de voorzieningen in uw kamer naar wens waren. Onze ‘Sweet Bed by ibis’ bedden en de in 2019 vernieuwde kamers dragen bij aan het comfort dat we onze gasten willen bieden.Met vriendelijke groeten en graag tot een volgende keer,Jurgen Van der Haegen, General Manager

Dear Mark,We thank you for taking the time to review your recent visit.We're thrilled to hear that our central location, adjacent to the Central Station, provided a convenient base for your time in Brussels. Our team is glad that the room met your expectations in terms of cleanliness, and we take pride in maintaining our hotel to the highest standards, as reflected in our most recent renovations in 2019. It's also rewarding to know that you found our service to be exemplary; we strive to make every guest's stay comfortable and hassle-free.We look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager

Dear Henrietta,Thank you for this positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Jurgen Van der Haegen, General Manager

Chère Tasneem,Merci d'avoir pris le temps de partager vos impressions avec nous.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Jurgen Van der Haegen, General Manager

Dear Joseph,We appreciate the time you took to provide this review.We're thrilled to hear that you found your room to be clean and comfortable, and that our breakfast offerings were to your liking. It's always our goal to provide a restful night's sleep with our Sweet Bed by ibis, and a great start to the day with a variety of breakfast options. We regret to hear that your interaction with our front desk team member did not meet your expectations. We pride ourselves on providing exceptional service, and it seems we fell short during your welcome. Please rest assured that we value your feedback and are committed to ensuring all guests feel warmly received.We hope to welcome you back. Best wishes,Jurgen Van der Haegen, General Manager

Dear Guillermo,Thank you for this kind review.We're delighted to hear that our front desk team provided exceptional assistance during your stay. It's heartening to know that the cleanliness of our rooms, the condition of our hotel, and the quality of service met your expectations. We also appreciate your recognition of the amenities provided, ensuring a comfortable and satisfying visit.We look forward to seeing you again.Best regards,Jurgen Van der Haegen, General Manager

Dear Gisela,Thank you for taking the time to share your review.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Jurgen Van der Haegen, General Manager

Estimada Isabel Cristina, Le agradecemos el detalle de decidirse a compartir sus impresiones tras alojarse con nosotros. Los comentarios de nuestros huéspedes son siempre muy bienvenidos.Nos complace saber que encontró nuestra ubicación muy conveniente para sus necesidades. En cuanto a su experiencia con el olor desagradable en una de las habitaciones, lamentamos sinceramente cualquier inconveniente causado. Aseguramos que mantenemos una rigurosa política de limpieza y que situaciones como la que menciona son atípicas en nuestras instalaciones. Agradeceríamos la oportunidad de proporcionarle una experiencia más representativa de nuestros altos estándares en una futura visita.Le esperamos en su próxima visita a Bruselas. Atentamente,Jurgen Van der Haegen, General Manager

Yoko様この度はibis Brussels Off Grand Placeにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。当ホテルの清潔さとスタッフの親切さにご満足いただけたようで、私どもも大変嬉しく思います。プレミアムルームにはコーヒー/紅茶メーカーの設備がございますが、他のお部屋には標準設備として含まれておりません。将来的な滞在においては、ご希望に沿ったお部屋をご案内できるよう努めます。またのお越しをお待ちしております。Jurgen Van der Haegen, General Manager

Cher hôte,Merci de votre retour d'expérience.Nous sommes très surpris par votre commentaire et vous prions de nous excuser pour ce manquement plus qu'inhabituel. Nous allons en faire le suivi avec l'équipe.N'hésitez jamais à nous faire part du moindre souci lors de votre séjour. Nous pouvons alors envoyer quelqu'un pour une retouche de ménage ou vous reloger dans la mesure de nos disponibilités.Cordialement,Jurgen Van der Haegen, General Manager

Cher Hôte,Merci d'avoir pris le temps de cette appréciation.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous.Votre satisfaction est notre plus belle récompense.Ce sera un plaisir de vous recevoir à nouveau.Bien cordialement,Jurgen Van der Haegen, General Manager

Dear Ana,Thank you for this kind feedback concerning your visit.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on a future occasion. Best wishes,Jurgen Van der Haegen, General Manager

Chère Caroline,Nous vous remercions d'avoir pris le temps de rédiger ce commentaire.Nous sommes navrés que votre séjour parmi nous n'ait pas pleinement répondu à vos attentes.Nous restons à votre écoute pour toutes suggestions de votre part nous permettant de continuer à faire progresser la qualité de nos prestations.Votre satisfaction est notre principal objectif.Ce serait un plaisir de vous revoir prochainement.Bien à vous,Jurgen Van der Haegen, General Manager

Estimado huésped,Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Mil gracias por su confianza y esperamos volver a darle la bienvenida muy pronto. Un saludo muy afectuoso,Jurgen Van der Haegen, General Manager

Dear Kunio,Thank you for this positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to a return visit from you in the future.Best wishes,Jurgen Van der Haegen, General Manager

Dear Oksana,Please accept our thanks for your kind review regarding your stay.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We all look forward to welcoming you back in the future.Kind regards,Jurgen Van der Haegen, General Manager