Hi Angelica! Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered with the condition of the room and the lack of advertised amenities, including the continental breakfast. It is clear we did not meet your, or our own, expectations for a quality stay, and for that, we are truly sorry.Please be assured that we are addressing the concerns you've raised about the room condition and the discrepancy in our breakfast offerings to ensure that these issues are rectified. We are committed to providing our guests with the highest level of service and accommodation, and it is evident we fell short in this instance.We value your input and would appreciate another opportunity to restore your confidence in our ability to deliver a pleasant and comfortable experience. Thank you again for your feedback.

Hi Cesar! We apologize for the shortcomings you experienced during your stay. Your feedback is important to us, and we take it seriously as we strive to provide a comfortable and enjoyable experience for all our guests. Regarding breakfast, we apologize for any confusion or inconvenience. We will review our booking procedures to ensure that all guests are informed of breakfast options and availability. We regret the issues with cleanliness and pests in your room. Maintaining a clean and pest-free environment is a top priority, and we will address these concerns with our housekeeping and pest control teams to ensure that our standards are met and exceeded. We understand your frustration with the perceived value of your stay compared to the price paid. We constantly evaluate our pricing to ensure it reflects the level of service and amenities provided, and we apologize if it did not meet your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.

Hi Rene! Thank you for your glowing review! We're delighted to hear that you found our rooms spacious and comfortable. Providing a cozy and relaxing space for our guests is one of our top priorities. Your satisfaction is our utmost reward, and we're thrilled to have met your expectations. Should your travels bring you back to the area, we'd love to welcome you again for another enjoyable stay.

Hi Julie! We appreciate your feedback and are glad to hear that you found our beds comfortable. However, we apologize for the issues you experienced with the cleanliness of the sheets, blankets, and drapes. This does not meet our standards, and we will address this with our housekeeping team to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future. If you have any further concerns, please feel free to reach out to us.

Hi Michael! We apologize for any confusion regarding the breakfast and the pillow situation. We will work to ensure that the amenities listed on third-party booking platforms accurately reflect our offerings. Regarding the pillows, we appreciate your feedback and will take it into consideration for future improvements. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. If you have any further concerns, please don't hesitate to contact us directly.

Hi Jesus! Thank you for your excellent review! We're thrilled to hear that you had a smooth check-in experience and that you found our rooms spacious and accommodating. Providing seamless and hassle-free service to our guests is always our goal, and we're delighted that we could meet your expectations in this regard. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

Hi Arlene! We appreciate your feedback regarding your recent stay with us. While we're glad to hear that our staff demonstrated knowledge and professionalism, we are deeply sorry for the cleanliness issues you encountered in your room. Your comments regarding the cleanliness of the carpet, refrigerator, and the need for additional pillows are concerning, and we apologize for any inconvenience or discomfort they may have caused you. Please know that we take cleanliness very seriously, and we will address these matters promptly with our housekeeping team to ensure that necessary improvements are made. We understand the importance of a clean and comfortable environment for our guests, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will use it to improve our services and facilities for our guests. If there's anything else we can do to address your concerns or if you have any further comments, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for bringing these matters to our attention.

Hi Natalie! Thank you for your wonderful feedback and perfect rating! We're thrilled to hear that you had a great experience with our staff, and we're especially delighted that you found our manager to be cool. Providing excellent service and hospitality for our guests is our top priority, and we're glad that our team made a positive impression on you. Your kind words will be shared with our staff and manager, as it will serve as encouragement for them to continue delivering exceptional service. We appreciate your positive feedback and perfect rating! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as fantastic.

Hi Jorge! We are deeply sorry for the unacceptable conditions you encountered during your stay. Your experience does not reflect the standards of cleanliness and service we strive to maintain, and we sincerely apologize for the inconvenience and disappointment caused. The issues you described are completely unacceptable, and we understand the frustration and discomfort they must have caused you. We take cleanliness and pest control very seriously, and we will address these matters immediately with our housekeeping and maintenance teams to ensure that proper protocols are followed, and necessary improvements are made to prevent such occurrences in the future. Regarding the miscommunication about breakfast and the response from our front desk staff, we apologize for any confusion and for the unsatisfactory handling of your concerns. Your feedback is invaluable, and we will use it to improve our communication and customer service processes. We understand that this experience fell short of your expectations, and we apologize for any inconvenience and distress caused. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We are committed to ensuring that our guests have a comfortable and enjoyable stay, and we hope to have the opportunity to regain your trust in the future.

Hi Emilia,We're thrilled to hear that you enjoyed the service during your stay at our hotel! Providing excellent service is our top priority, and we're glad to see that it reflected positively on your experience. Our dedicated team works tirelessly to ensure that every guest feels welcomed and attended to throughout their time with us. Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future!

Hi Semeon,We're delighted to hear about your positive experiences during your stays with us! Our dedicated team takes pride in providing exceptional service and maintaining the property to the highest standards. It's fantastic that you find our location convenient, with easy freeway access and a variety of nearby amenities. We appreciate your continued patronage and look forward to welcoming you back on your future visits to the area!

Hi Emilia! Thank you so much for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Howard Johnson by Wyndham Pico Rivera Hotel & Suites. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

Hi Christine! Thank you for sharing your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

Hi Horia! We apologize for the disappointment you experienced regarding the breakfast during your recent stay with us. Providing accurate information to our guests is important to us, and we regret any inconvenience caused by the discrepancy between what was communicated to you by Booking and the actual availability of breakfast at our property. We understand your disappointment and frustration, and we apologize for any inconvenience this may have caused you. Your feedback is important to us, and we will investigate this matter further to ensure that accurate information is provided to our guests in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. If there's anything else we can do to assist you or make amends, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Hi Alejandra! We're sincerely sorry to hear about the challenges you encountered during your recent stay. Providing exceptional customer service and ensuring cleanliness are top priorities for us, and it's disappointing to hear that we fell short of meeting your expectations. We apologize for the inconvenience and frustration caused by the customer service experience you had at the reception. We strive to provide friendly and helpful service to all our guests, and we regret that this was not reflected in your interaction with our staff. Additionally, we apologize for the oversight in not cleaning your room despite your request. Maintaining a clean and comfortable environment for our guests is essential, and we regret any inconvenience this may have caused you. Your feedback is invaluable to us, and we will address these issues with our team to ensure that we improve our service delivery and attention to guest requests. We sincerely apologize for the shortcomings you experienced and hope that you will consider giving us another opportunity to provide you with the exceptional service and experience you deserve during a future stay. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

Hi Denisse,We're sorry to hear about the unusual smell you encountered during your stay. Our team takes cleanliness and guest comfort very seriously, and we'll promptly investigate and address any issues in the room. It's great to know you appreciated the safety and pleasant surroundings of our location. Your feedback helps us maintain our high standards, and we hope to welcome you back for an even better experience in the future.

Hi Christine! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

HI Christine! We appreciate your rating of 4 out of 5 and your feedback regarding your recent stay. It's great to hear that you had a positive experience overall. We are committed to continuously improving, and your insights help us in that endeavor. If there are any areas where you believe we could enhance our services, please feel free to share your thoughts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

Hi Maria! Thank you for sharing your feedback and for rating your stay with us as 3 out of 5. We appreciate your honest evaluation, and it provides valuable insights for us to enhance our services. If there are specific aspects of your stay that you believe could be improved, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for a more enjoyable experience in the future.

Hi Arlyn! Thank you for your rating of 4 out of 5. We appreciate your feedback and are glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

Hi Jorge! Thank you for sharing your feedback with us. We're sorry to hear that you found the facilities to be very old and that your room had a musty smell. Providing a comfortable and pleasant environment for our guests is important to us, and we apologize for any inconvenience or discomfort you experienced. Your feedback is valuable to us, and we will address these issues with our team to ensure that necessary improvements are made promptly. We understand the importance of maintaining our facilities to high standards, and we will take steps to address any maintenance or cleanliness issues to prevent similar occurrences in the future. If there's anything else you would like to share or if there's anything we can do to make amends, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Hi Teresa! Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that everything met your expectations. If there are any specific aspects of your stay that you particularly enjoyed or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another wonderful stay!

Hi Jennifer,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

Hi Eduardo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

Hi Andy,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

Hi William,We appreciate the time you took to share your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our location to be walkable, contributing to your overall positive experience. Our team strives to provide a convenient and accessible environment for our guests. We value your input and hope to welcome you back for another enjoyable stay in the future.

Hi Reynaldo! Thank you so much for choosing Howard Johnson Hotel & Suites by Wyndham Pico Rivera and for the perfect 10 out of 10 rating! We are absolutely thrilled to learn that your experience exceeded expectations. Your satisfaction is our utmost priority, and we appreciate your positive feedback. It's guests like you that inspire our team to continue delivering exceptional service and creating memorable moments. We look forward to the pleasure of hosting you again for another outstanding stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

Hi Wen! Thank you for choosing Howard Johnson Hotel & Suites by Wyndham Pico Rivera for your recent stay, and for sharing your positive feedback. We are delighted to receive your excellent 5 out of 5 rating. Your comment about receiving good service has made our day! Providing exceptional service is a top priority for us, and we're thrilled to hear that our efforts contributed to your positive experience. If there are any specific interactions or aspects of your stay that you'd like to highlight or if you have any special preferences for your next visit, please feel free to let us know. We appreciate your kind words, and we look forward to the pleasure of welcoming you back to Howard Johnson Hotel & Suites by Wyndham Pico Rivera on your future travels.

Hi Mamoru! Thank you for choosing Howard Johnson Hotel & Suites by Wyndham Pico Rivera and for the outstanding 5 out of 5 rating! We're delighted to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we are thrilled that you appreciated our efforts to provide exceptional service and a comfortable environment. Your positive feedback is truly encouraging, and we look forward to the pleasure of welcoming you back for another wonderful stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

Hi Federica! Thank you for sharing your feedback regarding your recent stay with us. We appreciate your insights and apologize for any inconveniences you experienced. We regret that we fell short in providing the breakfast that was included in your reservation. Your feedback is important, and we will review our procedures to ensure that such oversights are addressed promptly. We are pleased to hear that you found the room spacious, and the parking convenient. Your mention of the convenient location for those traveling from Los Angeles to Las Vegas is appreciated. Please accept our apologies for any lapses in cleanliness. We will address this with our housekeeping team to ensure improvements are made. We value your feedback, and if your future travels bring you back to our area, we hope to have the opportunity to provide you with an enhanced experience.

Hi Elizabeth! Thank you for sharing your feedback with us. We appreciate your comments about the breakfast, and we apologize for any inconvenience caused by the absence of a cotton nettle breakfast. Guest feedback helps us identify areas for improvement, and we will certainly take your comments into consideration as we assess our offerings. If there are specific details you'd like to share or if there's anything else we can do to enhance your experience in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved stay.

Hi Amelia! Thank you for sharing your feedback, and we appreciate your honesty with a 2 out of 5 rating. Your insights are valuable, and we would like to understand more about your experience. If there are specific aspects of your stay that you found challenging or areas where we can improve, we would be grateful for more details. Your feedback is crucial in our commitment to providing the best possible guest experience. We value your input and hope to have the opportunity to make amends during your next visit.

Hi Sophia! Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be standard, and we hope it contributed positively to your overall experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We appreciate your support and hope to welcome you back for another excellent stay in the future.

Hi Francisco! Thank you for taking the time to share your positive experience. We are thrilled to hear that you had a fantastic stay, and we sincerely appreciate your five-star rating. We are committed to providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. Your feedback is truly valuable to us, and we are delighted to learn that we met your expectations. Once again, thank you for choosing us and we look forward to the pleasure of hosting you again in the future.

Hi Mary! Thank you for your thoughtful 3 out of 5 rating. We appreciate your honest feedback, and it helps us understand your experience better. We'd like to learn more about your stay and what aspects contributed to your rating. If there are specific areas where we can improve or if there's anything you believe would enhance the guest experience, please feel free to share more details. We value your support and hope to have the opportunity to exceed your expectations during your next visit.

Hi Maite! Thank you for sharing your feedback. We regret to hear about the condition of your room and cleanliness concerns. Your feedback will be shared with our housekeeping team to ensure improvements are made to improve guest experience. We understand the importance of providing accurate information, and we apologize for any discrepancies regarding the free breakfast and the pool. We will investigate and update the information promptly to avoid any future confusion. Regarding the compensation offered on Hotel.com, we understand your concerns and will review our communication to ensure clarity and transparency. Your input is valuable, and we appreciate your honesty. Thank you for choosing to stay with us and we hope to have the opportunity to provide you with an improved experience in the future.

Hi Rudi! Thank you for your recent stay at Howard Johnson Hotel & Suites by Wyndham Pico Rivera and for your perfect 5 out of 5 rating! We are thrilled to hear that you had a wonderful experience with us. Your feedback is incredibly valuable to us, and we are delighted that we were able to provide you with exceptional service and accommodations. It is our goal to exceed the expectations of every guest, and we are glad to have achieved this with you. Should your travels bring you back to Howard Johnson Hotel & Suites by Wyndham Pico Rivera, we would be honored to host you once again for another memorable stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.

Hi Yadira! Thank you for sharing your concerns with us, and we sincerely apologize for any disappointment caused by the misunderstanding regarding breakfast. Your feedback is important, and we regret any inconvenience this may have caused. To ensure clarity moving forward, we will review our advertising and communication to better convey our offerings accurately. We understand the importance of transparency and appreciate your bringing this to our attention. We value your feedback and hope to have the chance to welcome you back for a more positive experience in the future.

Hi Yow Siong Alan! We regret to hear that you weren't thoroughly impressed with our accommodations and services. While we understand your frustration, we assure you that this mishap regarding the breakfast offer was purely unintentional and resulted from a genuine misunderstanding. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. We hope to see you again and that you'll finally be truly impressed with our improvements.

Hi Gerardo! Thank you for your review and comments regarding your stay. Our front desk is always available to take breakfast requests during your stay with us. We hope that you were satisfied with our hospitality, and we look forward to seeing you again soon.

Hi Marcel! Please accept our sincerest apologies regarding the misunderstanding of our breakfast offer. We want to let you know that we are currently looking into this issue. We do hope you'll return and let us show you a far better experience on your next visit.

Hi Elsa! Thank you so much for your 10 out of 10 rating of our hotel and for taking the time to complete our guest satisfaction survey! We look forward to serving you again in the future!

Hi Veronica,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We would like to let you know that we are investigating on the matter regarding our advertisements to address the confusion on the breakfast ensemble. We have also advised our maintenance staff to adjust the time they use their leaf blowers to avoid guest disturbances. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. We hope you'll return someday to see how we're improving.

Hi Alejandro! We deeply regret to learn that you found this experience to be so terrible due to the miscommunication our breakfast offer that should have been immediately addressed. We would like to assure you that we are investigating this matter with our advertisement team to avoid this kind of future guest experience. We hope you accept our sincerest apologies for the misunderstanding and inconvenience that you experienced during your most recent stay. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

Dear Luis, We sincerely apologize for the issues you encountered during your stay. The unpleasant odor in your room and the lack of breakfast service are not up to our standards, and we understand your frustration. Your feedback is essential in helping us address these issues and ensure a better experience for our guests. We are committed to improving our services and will work to rectify these concerns promptly. If you choose to stay with us again, we'll make every effort to provide a more pleasant and accommodating experience. Thank you for sharing your feedback with us.

Dear Carmelo, We appreciate your feedback and are committed to continually improving our services. It's our goal to provide good value for an average price, and we're glad you found our offerings in line with your expectations. If there are specific areas where we can enhance your experience in the future, please don't hesitate to let us know. Your input helps us strive for excellence. Thank you for choosing our hotel, and we hope to welcome you back for an even better stay in the future.

Dear Soenke, Thank you for sharing your rating. We value your input, and we'll use this feedback to work on further improving your experience. If you have any specific comments or suggestions on how we can make your future visits more enjoyable, please feel free to share them. We look forward to hosting you again and ensuring a better experience next time.

Dear Yolanda, We apologize for the inconvenience you've experienced regarding the free continental breakfast, which was not provided as advertised. This is not in line with our usual standards, and we appreciate you bringing it to our attention. Your feedback is important to us, and we will address this issue with our team to ensure that such miscommunication does not occur in the future. We value your patronage, and we hope to have the opportunity to provide a more satisfying experience on a future visit. If you have any specific concerns or requests during your stay, please don't hesitate to reach out to our staff for assistance.

Dear Maserame, We apologize for the cleanliness and service issues you encountered during your stay. Your feedback is important to us, and we take these concerns seriously. We will address the cleanliness of the rooms and ensure that our housekeeping team maintains higher standards in terms of making beds, emptying bins, and supplying essentials like toilet paper. We understand that these services should not solely be on request. We appreciate your input, and we're committed to improving to offer a more comfortable and enjoyable experience on your next visit. Thank you for bringing this to our attention.