숙박 시설 내 편의 시설/서비스

캔들우드 스위트 보이시 - 타운 스퀘어, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 681개 이용 후기 중 372개" "
평점 8 - 좋아요. 681개 이용 후기 중 189개" "
평점 6 - 괜찮아요. 681개 이용 후기 중 71개" "
평점 4 - 별로예요. 681개 이용 후기 중 31개" "
평점 2 - 너무 별로예요. 681개 이용 후기 중 18개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Michelle

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Spacious, clean room with a full kitchen @ a great price. I’d definitely stay here again.
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Donna

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
This is a great place to stay. They are renovating the rooms so right now there is building material in the parking area. Once done it should be even better.
2024년 3월에 1박 숙박함
답변 제공: Candlewood Management 님, 2024년 3월 26일
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay despite the ongoing renovations. Our team is working hard to enhance our facilities, and we apologize for any inconvenience caused by the construction materials in the parking area. We appreciate your patience and understanding, and we can't wait to welcome you back once the renovations are complete. We're confident that you'll love the improvements we're making to make your future stays even more enjoyable. Thank you again for choosing to stay with us!

10/10 - 훌륭해요

Destiny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great customer service
2024년 1월에 1박 숙박함
답변 제공: Candlewood Management 님, 2024년 3월 15일
Thank you for your kind feedback! We're thrilled to hear that you had a great experience with our customer service team. Providing excellent service is a top priority for us, and it's always rewarding to know that our efforts have made a positive impact on our guests. We truly appreciate your recognition and hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

4/10 - 별로예요

Jimmy

TV wouldn’t work, they offered another room but one of us did not want to sleep on a pull out bed. Other than that it was a nice stay.
2024년 3월에 1박 숙박함
답변 제공: Candlewood Management 님, 2024년 3월 15일
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the TV not working properly. It's disappointing to hear that despite offering an alternative room, it wasn't suitable due to the pull-out bed arrangement. We understand how this could affect your overall comfort.We're glad to hear that despite this issue, you still had a pleasant stay with us. Your satisfaction is important to us, and we'll make sure to address the TV issue promptly to prevent similar occurrences in the future.Should you decide to stay with us again, please let us know if there's anything specific we can do to ensure a more enjoyable experience for you. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother stay next time.

10/10 - 훌륭해요

Alejandro

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was clean. Check-in was easy. Gym was nice. Great experience!
2024년 1월에 1박 숙박함
답변 제공: Candlewood Management 님, 2024년 3월 15일
We're delighted to hear that you had such a positive experience during your stay with us! Ensuring cleanliness, smooth check-ins, and well-maintained amenities like our gym are all key priorities for us, so it's wonderful to know that we met your expectations in these areas. Thank you for taking the time to share your feedback, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 - 훌륭해요

Tina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was super friendly and so courteous. The facility and room was very clean . It was very peaceful and quiet. Next time I’m in Boise and I need a room I will definitely come back to Candlewood suites.
2024년 2월에 1박 숙박함
답변 제공: Candlewood Management 님, 2024년 3월 15일
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience during your stay with us. Our team takes great pride in providing friendly and courteous service, and we're delighted that you found both our staff and facilities to be exceptional. It's fantastic to know that you enjoyed the cleanliness of your room and the peaceful atmosphere of our property.We truly appreciate your kind words and are honored that you would choose to stay with us again during your next visit to Boise. We look forward to welcoming you back to Candlewood Suites and ensuring that your future stays are just as enjoyable as this one. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know. We can't wait to host you again soon!

10/10 - 훌륭해요

Coleman

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was very warm and welcoming.
2024년 1월에 1박 숙박함
답변 제공: Candlewood Management 님, 2024년 3월 15일
Thank you for your positive feedback! We're delighted to hear that you felt warmly welcomed by our staff during your stay with us. Providing a friendly and welcoming atmosphere for our guests is a top priority, and we're thrilled that our team members made a positive impression on you. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back to our property in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to seeing you again soon!

10/10 - 훌륭해요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The manager was very friendly and welcoming. We took notice of the attention to detail in the suites and loved the 24 hour snack area. Great experience.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Susan

Friendly, helpful
2023년 11월에 1박 숙박함

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love being able to make my own meals.
2023년 11월에 4박 숙박함

2/10 - 너무 별로예요

Brenda

단체 여행, 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked two rooms with two beds and one room only had one bed and a couch and the couch was awful dirty with food. The room had a bad smell. Countertop weren’t cleaned. We had internet issues and they told us to YouTube the problem. We wanted both rooms on the same floor and they were on different floors.
2023년 11월에 1박 숙박함
답변 제공: Candlewood Suites Management 님, 2023년 11월 20일
Dear Brenda,I want to extend my sincerest apologies for the multiple inconveniences you faced during your recent stay. Your experience clearly did not meet the standard of service we aim to provide, and for that, I am truly sorry.I completely understand your disappointment and frustration with the room discrepancies, cleanliness issues, and the lack of proper assistance with the internet problem. This does not align with the level of quality and care we strive to offer our guests.I want to assure you that your feedback has been shared with the relevant teams to address the cleanliness issues promptly and to ensure better communication and resolution in such situations moving forward. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future with a much-improved experience.Warm regards,Candlewood Suites Management

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great grassy area for dogs. It had everything we liked; ice machine, full fridge, microwave, free coffee and free fruit
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Brady

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Taihei

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 10월에 9박 숙박함

6/10 - 괜찮아요

Sarah

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The room smelled like mildew and the shower head was not attached to the wall. There were pubic hairs in one of the bath towels and one of the other towels had black stuff on it resembling mold. The sign out front by the street had a massive hole in it. One thing cheap hotels always skimp on is insulation between walls and floors, making it impossible to sleep. This place was no exception. Next time I will spend extra money and go elsewhere. I won’t book here again.
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Jason

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Absolutely vile! Do not recommend!
The room smelled absolutely disgusting. This was a non-smoking facility, but I’m pretty sure somebody lived there for 20 years and smoked it the entire time and then they just gave it a quick wipe down and put me in there. I checked the room for bedbugs, and when I pulled the mattress off I found a used condom and a bunch of hairs. I looked between the cushions of the recliner and found toenails and pubic hairs, and chewing tobacco pouches shoved down in the corners. I couldn’t run the air conditioner because the stench was so atrocious, it drove me out of the room! I ended up leaving at four in the morning and cancelled my second day and got another hotel.
2023년 9월에 2박 숙박함
답변 제공: Candlewood Management 님, 2023년 10월 3일
Dear Jason,I want to start by expressing my sincere apologies for the unpleasant experience you had during your recent stay at our hotel. I truly regret that your visit did not meet your expectations, and I appreciate your feedback as it helps us identify areas for improvement.First and foremost, I want to address your concerns about the condition of the room. It is completely unacceptable that you found the room in such a state, and I assure you that this is not the standard we uphold. We have a strict non-smoking policy, and it appears that this policy was not adhered to in your room. I have already initiated a thorough investigation to determine how this oversight occurred, and I will take immediate action to ensure that such incidents do not happen again in the future.Regarding the cleanliness of the room, I am deeply troubled to hear about the items you found, such as the used condom, hairs, toenails, and chewing tobacco pouches. This is absolutely not the level of cleanliness we strive to maintain, and I am genuinely sorry for this lapse in our housekeeping standards. Rest assured, I will address this issue with our housekeeping team and reinforce the importance of rigorous room inspections before guests check-in.Furthermore, I understand the discomfort you experienced with the air conditioner and the unpleasant odor. Our guests' comfort is of utmost importance, and I apologize that we failed to provide you with a comfortable environment. I will ensure that our maintenance team thoroughly inspects and cleans the air conditioning system in that room.I completely understand your decision to check out early and seek alternative accommodations. To make amends for your inconvenience, I would like to offer you a full refund. However, please note that because you booked through a third-party site, you will still need to contact them directly to receive your refund. Once again, I deeply apologize for the negative experience you had during your stay. Your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure that such issues do not recur. I hope you will consider giving us another chance to provide you with the exceptional service and comfort that you deserve.Thank you for bringing this matter to my attention, and I look forward to hearing from you.Sincerely,Candlewood Management

10/10 - 훌륭해요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to get to and amenities close by
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Rick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very pleasant. The suite was roomy and very nice. Tub had a slanted back(!). Shower was nice too.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Ricky 님, Vernon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy check in…great room…OliveGarden across the road for dinner….nice way to end a long 12 hour travel day!
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Sarah

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
A very good value….my first time at a Candlewood Suites…I will definitely stay in a studio setup again with them again.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

COLIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 10박 숙박함

10/10 - 훌륭해요

COLIN

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 5박 숙박함

8/10 - 좋아요

Alicia y Alex

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Service was friendly and nice
2023년 9월에 1박 숙박함

8/10 - 좋아요

Sinead

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service - bed very small - not much around
Recommend this hotel. A very well run, clean and friendly establishment. Loved the kitchenette and boy this it came in handy as there was not much around to eat. Headed up the street about a kilometre and found a fab grocery store and assembled a healthy dinner. Biggest bugbear was that the bed was very small - but apart from that the hotel was great. Astounded at the cost of hotels in Boise given the lack of dining options around. Buts that’s a Boise thing - the rate at this hotel was fair enough.
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Diane

반려동물 동반 여행, 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Needs updated.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Brian

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was good
2023년 9월에 1박 숙박함

6/10 - 괜찮아요

Rindee

별로예요: 직원 및 서비스
Bed was super uncomfortable. The tv was unplugged when we arrived
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Nean

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Bill

좋아요: 숙박 시설 상태 및 시설
Nice
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

Galen

연인과의 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
It is an older motel and the wear is very noticeable and most visual in the rooms where the carpets need a good and complete cleaning. I hated to walk on the carpet without shoes because it was very dirty and stained. The floor in front of the dishwasher was sticky to the feet. will not stay there again.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Bruce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice place
The hotel was pretty good but it definitely could use a new bed
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The room smelled. I think it was a dog smell. The hotel was full so I was stuck with the room.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Was surprisingly nice. Right across the street from Town Center shopping mall. Not that I walked over or anything. Employees were fantastic, hotel was a pleasant surprise. Maybe was Boise vs. the hotel itself but really enjoyed.
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was on point on any shift. We stayed two nights
2023년 7월에 2박 숙박함

8/10 - 좋아요

Raul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff.
2023년 7월에 3박 숙박함

10/10 - 훌륭해요

Annette

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location and nice kitchen.
2023년 7월에 2박 숙박함

8/10 - 좋아요

William

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Robert 님, Olympia

2023년 7월에 1박 숙박함

10/10 - 훌륭해요

Carl

2023년 6월에 1박 숙박함
답변 제공: Candlewood Suites Management 님, 2023년 7월 5일
Dear Carl,Thank you so much for taking the time to share your feedback and for giving us a perfect 10 out of 10 rating! We greatly appreciate your kind words and positive review.It is truly rewarding to know that we were able to meet and exceed your expectations during your stay with us. Our team works diligently to create an exceptional experience for every guest, and your feedback serves as a tremendous motivation for us to continue delivering outstanding service.We are thrilled that you enjoyed your time at our Candlewood Suites Boise. It is our utmost priority to provide a comfortable and enjoyable stay for all our guests, and we are delighted to hear that we succeeded in doing so for you.Once again, thank you for your fantastic review and for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you back in the future for another outstanding experience.

10/10 - 훌륭해요

Erik

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Candlewood Suites Management 님, 2023년 7월 5일
Dear Erik,We would like to express our heartfelt gratitude for sharing your feedback and rating us with a perfect 10 out of 10! We are truly honored to have received such a positive review from you.Your high rating means the world to us. We are thrilled to hear that your experience at our Candlewood Suites Boise exceeded your expectations and left a lasting impression. Providing exceptional service and creating memorable stays for our guests is our utmost priority, and it brings us immense joy to know that we succeeded in doing so for you.Thank you for choosing to stay with us and for taking the time to share your wonderful review. We genuinely appreciate your support and trust in our team and our property.We look forward to welcoming you back to our Candlewood Suites and providing you with another outstanding experience in the future.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Really nice place to stay.
2023년 6월에 1박 숙박함
답변 제공: Candlewood Suites Management 님, 2023년 7월 5일
Dear Gary,Thank you so much for your wonderful review and for rating us a perfect 10 out of 10! We greatly appreciate your kind words and are thrilled to hear that you had a really nice stay with us.Creating a pleasant and enjoyable experience for our guests is always our top priority, and it brings us great joy to know that we succeeded in doing so during your visit. We strive to provide a comfortable and welcoming environment that allows our guests to relax and make the most of their time with us.Your positive feedback serves as a great motivation for our team, and we are truly grateful for your support. We are committed to maintaining our high standards and ensuring that every guest has an exceptional stay at our property.Thank you once again for choosing to stay with us and for sharing your positive experience. We would be more than happy to welcome you back for another enjoyable stay in the future.

10/10 - 훌륭해요

Michael 님, Wappingers Fall

좋아요: 청결 상태
2023년 5월에 1박 숙박함
답변 제공: Candlewood Suites Management 님, 2023년 7월 5일
Dear Michael,Thank you for taking the time to write a review and for giving us a perfect 5 out of 5 rating! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with us.It's always rewarding to know that our efforts to provide exceptional service and create a memorable stay have been successful. We strive to ensure that each guest feels welcomed, comfortable, and well taken care of during their time with us.We are delighted that you enjoyed your stay, and we would be honored to welcome you back in the future. Once again, thank you for choosing our property. We value your support and we look forward to serving you again soon.

10/10 - 훌륭해요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was aware of other guests above and beside my room.
2023년 5월에 2박 숙박함
답변 제공: Candlewood Suites Management 님, 2023년 7월 5일
Dear James,Thank you for taking the time to share your feedback and for giving us a perfect 5 out of 5 rating! We greatly appreciate your review and are delighted to hear that you had a positive experience during your stay.We understand that being aware of other guests above and beside your room can sometimes be a concern. We strive to maintain a comfortable and peaceful environment for all our guests, and we apologize for any inconvenience that may have occurred.If you have any specific suggestions or concerns regarding noise or any other aspects of your stay, please feel free to reach out to us directly. We always value guest feedback and are continuously working to improve our services.Thank you once again for choosing our property and for your kind review. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 5월에 2박 숙박함
답변 제공: Candlewood Suites Management 님, 2023년 7월 5일
Dear Valued Guest,Thank you for taking the time to review your recent stay with us and for providing us with valuable feedback. We appreciate your rating of 8 out of 10, and we are grateful for your honest assessment.We strive to create exceptional experiences for all our guests, and your feedback allows us to identify areas where we can further improve. We would greatly appreciate it if you could provide us with more specific details or suggestions regarding your stay. This will help us understand how we can better meet your expectations and enhance our services.Please know that your satisfaction is of utmost importance to us, and we are committed to continuously improving our property based on guest feedback. We value your opinion and will take your comments into serious consideration as we work towards delivering even better experiences for our guests.Once again, we appreciate your time and feedback. If there is anything else you would like to share or if you have any further inquiries, please do not hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

10/10 - 훌륭해요

deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the people who work here. Friendly and helpful.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Annette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We felt very safe there. From the parking lot to our room. The staff was exceptional. They made our stay very pleasant. They remembered why we were staying there and asked about it the next day.
2023년 3월에 2박 숙박함