스튜디오 | 책상, 다리미/다리미판, 유아용 침대, 간이 침대
예약 가능 여부 확인

엔젤 파이어 리조트 여행 후기

3 out of 5
엔젤 파이어 리조트
10 Miller Lane, Angel Fire, NM

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 660개 이용 후기 중 181개" "
평점 8 - 좋아요. 660개 이용 후기 중 237개" "
평점 6 - 괜찮아요. 660개 이용 후기 중 156개" "
평점 4 - 별로예요. 660개 이용 후기 중 60개" "
평점 2 - 너무 별로예요. 660개 이용 후기 중 26개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

7.2/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

이용 후기

8/10 - 좋아요

BOK S

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2019년 12월에 3박 숙박함

8/10 - 좋아요

MJ 님, San Antonio, TX

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Everything was great from check in to departure. The bathrooms need to be updated. There was mold on the tile in the bathtub and the tub was very old. Everything else was perfect!
2020년 1월에 4박 숙박함

8/10 - 좋아요

Dawn 님, San Angelo, tx

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is such a convenient location for skiing! My only complaint is the room was dated and lacked adequate lighting.
2019년 12월에 5박 숙박함

6/10 - 괜찮아요

Stacy

가족 여행
별로예요: 청결 상태
2019년 12월에 5박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 12월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was always friendly and helpful! The facilities are a little older than other resorts but clean and comfortable.
2019년 12월에 4박 숙박함

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No Courtesy Coffee like other Resorts!
Nice Place but NO courtesy coffee!😮
2019년 8월에 1박 숙박함
답변 제공: RedAwning Guest Engagement 님, 2019년 10월 22일
Hi Nancy, We're happy you enjoyed your stay and we hope to host you again soon.

8/10 - 좋아요

Robert

2019년 8월에 1박 숙박함

8/10 - 좋아요

Marsha

좋아요: 직원 및 서비스, 객실의 편안함
Room with a View
The service was the best part of this stay. We were given an upgrade in order to have a room with a balcony. The road leading to the Lodge was under repair and was muddy and very rough. It appeared they are doing work on some of the rooms that need updating and repairs. The room was clean but needed some touch up repairs on the balcony and baseboards in the bathroom. We would stay here again.
2019년 10월에 4박 숙박함
답변 제공: RedAwning Guest Engagement 님, 2019년 10월 9일
Hi Marsha, We're happy to hear our property manager provided you with great service and you enjoyed the views. We hope to host you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2019년 9월에 3박 숙박함
답변 제공: RedAwning Guest Engagement 님, 2019년 10월 9일
Hello, We're happy you had a great stay and we hope to host you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
The hotel is badly in need of maintenance and upgrades.
2019년 9월에 3박 숙박함
답변 제공: RedAwning Guest Engagement 님, 2019년 9월 23일
Hello, We will note your feedback on the hotel and we are sorry it is out of date. We hope to host you again soon.

8/10 - 좋아요

Michael

2019년 9월에 1박 숙박함

10/10 - 훌륭해요

TCWH 님, Blue Eye, Mo.

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the environment . Room was beautiful, comfortable, quiet. We were there off season so they were not crowded. Will definitely come again this time of year. Everyone was helpful and friendly. Nice hot tub and indoor pool. Great fitness center w/ ellipticals and weights. Loved the area. Close enough to Taos drive and enjoy the day there.
2019년 9월에 2박 숙박함
답변 제공: RedAwning Guest Engagement 님, 2019년 9월 23일
Hello, The property sounds great and we are happy you enjoyed the room and amenities. We hope to host you again soon.

8/10 - 좋아요

실제 이용하신 고객

2019년 9월에 1박 숙박함
답변 제공: RedAwning Guest Engagement 님, 2019년 9월 23일
Hello, The property sounds great and we hope to host you again soon.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
No air conditioning in rooms 3 rd dloor was humid and smelled lime clorine
2019년 9월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 10일
Thank you for your feedback; it is very important to us! Please visit again soon.

6/10 - 괜찮아요

실제 이용하신 고객

2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 10일
Thank you for taking the time to rate us.

6/10 - 괜찮아요

Isabelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2019년 9월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 10일
Thank you for the rating Isabelle!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the proximity to zip lining, dining, hiking and beautiful views right out our doorstep!
2019년 9월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 3일
Thank you so much for your review! We hope you return soon...

10/10 - 훌륭해요

Jane 님, Humble, Tx

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location. Need more full service restaurants and cooler hall ways. Need more Summer activities like Red River
2019년 9월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 3일
Jane, thank you for your feedback. I agree with your suggestions; and we are working on it! Have a great day.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel staff at Angel Fire Lodge were helpful and friendly. My daughter misplaced her wallet in a box that was thrown away. The hotel staff retrieved the wallet from the main trash in the garage without hesitation. We will stay again!
2019년 8월에 3박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 3일
I'm so happy that you enjoyed yourself...and that we found your daughter's wallet! See you soon.

4/10 - 별로예요

Terri

출장 여행
별로예요: 직원 및 서비스, 객실의 편안함
2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 3일
Thank you for your rating Terri. Please join us again soon!

8/10 - 좋아요

Petra

좋아요: 직원 및 서비스, 객실의 편안함
Nice location, Very accommodating service, but stained carpeting in room, esp bathroom area, needs updating.
2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 2일
Petra, we appreciate your feedback. We also appreciate you. Which is why we are currently in the process of replacing carpets and updating! Come visit again soon.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 2일
Thank you for your rating!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 2일
Thank you for your rating.

4/10 - 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Refurbishing needed!!!
Arrived to discover handicap accessible room only had one bed. I reserved 2 queen bed room with handicap accessible. Had called to verify room but was not told handicap rooms only have one bed. Took a room with 2 beds without handicap accessibilty. Carpet was stained in many places with 2 ft or larger stains. Room in general greatly in need of refurbishing as well as hallway and other rooms I saw. Sure wouldn't stay again until it is refurbished!
2019년 8월에 2박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 2일
Thank you for your feedback. I am happy to report that we are in the process of replacing carpets as we speak! We hope that you join us again so that you can see our process and let us know how we are doing.

8/10 - 좋아요

실제 이용하신 고객

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is close to ski slopes, it was also comfortable and the rooms were large.
2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 2일
Thank you for your response. Join us again soon!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in a room that had a balcony overlooking the pool, we thought this was really neat. The room was large but we could of used extra blankets which I'm sure they would of given us if we had asked. Front desk ladies were so nice and pleasant to speak with. We enjoyed our stay.
2019년 8월에 2박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 2일
We are delighted that you enjoyed your stay. Thank you for taking the time out of your busy day to share!

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Liked that room was large and comfortable. Rug was stained and altho there was a comfy chair and ottoman for reading there was no light nearby. Overall lighting very dim.
2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 9월 2일
Thank you for the feedback. We are currently in the process of rectifying the two items that you outlined as needed improvement. Thank you for choosing us and we hope to see you again soon!

10/10 - 훌륭해요

Miguel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Air conditioners would be great.
Really good location and friendly staff clean rooms just needs air conditioning.
2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 8월 21일
Miguel, thank you for your kind words. We really appreciate you sharing your experience. Please join us again soon!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
2019년 8월에 5박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 8월 21일
Thank you for your rating

10/10 - 훌륭해요

실제 이용하신 고객

2019년 8월에 3박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 8월 20일
Thank you so much for your rating! Come see us again.

6/10 - 괜찮아요

Curtis

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
ADA rating gets a B
No air conditioning so large noisy floor fans provided. ADA accommodations get a B. Unique concept of a roll in shower and a separate bathtub. Toilet was very low and bar behind it is useless also hand dryer is to high to reach by wheelchair users.
2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 8월 20일
Curtis, Thank you for your feedback. We will see what can be done to improve the ADA experience.

8/10 - 좋아요

실제 이용하신 고객

2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 8월 16일
Thank you for your rating!

8/10 - 좋아요

Thomas

좋아요: 객실의 편안함
별로예요: 청결 상태
2019년 8월에 2박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 8월 7일
Thomas, thank you for your rating!

4/10 - 별로예요

Tom

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Misery - No relief from hot, damp, chlorine air
Some rooms clearly are not acceptable for Summer rental! Our room was one in a bank of rooms that was off the pool area, no AC, and no outside window. The smell of chlorine was overwhelming, the room was hot, damp, and very uncomfortable with only a box fan to try and provide relief. These rooms are only suited for winter temps and kids who don’t mind sleeping in chlorine laden air. Room was clean, staff was nice and apologetic, but mgmt/owner is irresponsible to rent these rooms in summer!
2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 8월 6일
Tom, Thank you for your feedback and I understand your concern. We are working on a solution to this issue. The majority of our rooms are away from the pool and do not have this issue. I'm sorry we weren't able to connect while you were here in order to move you to a room that would be better suited for your needs. We hope that you give us the opportunity to change your perceptions of us on a future visit.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
Large rooms which was good, but terrible pillows, beds, and linens. No access to snacks or any food after 4. They had no bottled water, and 2 cups left for water at front desk.
2019년 8월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 8월 5일
I am sorry that you did not have a more exceptional experience. I truly wish you had let us make this right for you prior to departure. I hope that next time you visit everything is perfect. If it is not please let us know and we will make it right! Your satisfaction is our priority.

8/10 - 좋아요

실제 이용하신 고객

2019년 8월에 2박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 8월 5일
Thank you for your rating.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 8월 5일
Thank you for your rating.

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
No airconditioning. Because we couldnt sleep at all due to the heat, we only stayed 1 might. They refused to credit us for the 2 nights we didnt stay.
2019년 7월에 3박 숙박함

6/10 - 괜찮아요

Chris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Old....needs a complete update - i stayed here 30 years ago and nothing has changed - literally
2019년 7월에 2박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 8월 5일
Chris, We are diligently working on updating so that you will have a better experience. Please join us again and see the progress we have made!

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed there previously with nothing urgent to complain about. This visit we stayed in a different wing of the lodge and it was unairconditioned! We had to put a box fan in a window to cool our room. Our west facing room was hot and we had to leave the curtains open day and night to run the box fan. Our room was unbearable during the day, especially late afternoon and early evening. Finally cooled off enough to sleep around midnight!
2019년 7월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 7월 30일
Thank you for your feedback. I know we have had some exceptionally warm weather of late. We are working on a solution to provide a better experience for guests like you. We hope that you return soon.

8/10 - 좋아요

Charles

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Great retreat spot
Wonderful area Lodge is showing some age. Only a pseudo coffee shop. No restaurant at present
2019년 7월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 7월 30일
Charles, Thank you for your feedback. We are in the process of updating at this moment. We hope that you return and see our progress. Have a great day!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 7월 30일
Thank you for the rating. We hope that you join us again so that we may provide a better experience.

6/10 - 괜찮아요

Ravonda

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Will look elsewhere
This room was huge. There were always plenty of towels. The linens were clean. Now - It is very old and not updated. The floors/carpets are well stained. Everything feels a bit dirty because of the wear and tear. There is no a/c. They have a fan in the heater, but it does nothing. There is a box fan in the room. It doesn't do much but does help. However, it is extremely noisy. You can choose to talk/ watch tv or have some air circulating - not both.
2019년 7월에 3박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 7월 30일
Ravonda, Thank you for your feedback. We do have rooms that have been updated; and are in the process of updating the others. I know that doesn't help your experience after the fact. This time of year the weather is unpredictable. Normally, no air conditioning in the mountains is fine. However, the last couple of summers have not been kind. Therefore, we are also looking into a remedy for this situation. We hope that you give us the opportunity to provide and exceptional stay in the future. Have a great day, and thank you again.

8/10 - 좋아요

실제 이용하신 고객

2019년 7월에 3박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 7월 30일
Thank you for your rating!

10/10 - 훌륭해요

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2019년 7월에 2박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 7월 30일
Thank you so much for your rating!

8/10 - 좋아요

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연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Located at the base of the beautiful Angel Fire ski hill, the resort is positioned for easy access to the mountain. The room was large and clean, but not the most modern. A pool, hot tub and Starbucks are found on site in the main resort - keep in mind, if you are staying in a condo or on a property off-site, the pools are not accessible for you.
2019년 7월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 7월 22일
Thank you for taking the time to provide your feedback. We hope you join us again soon!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2019년 7월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 7월 22일
Thank you so much for your rating!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet, beautiful views, close to the zip line and bicycle park,
2019년 7월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 7월 22일
Thank you for your feedback!

2/10 - 너무 별로예요

Michael

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
My wife was hurt in a rafting accident. She had asked for the room to be available but ending up waiting for over 2 hours. She was traveling with our 12 year granddaughter. She asked for help getting to their room but no one did. Our granddaughter had to push her in a wheel chair then push the luggage cart ,then push her in the wheel chair then etc. I feel someone could have helped them to their room. And could have had the room ready sooner than over 2 hours. I was very disappointed with the resort.
2019년 7월에 1박 숙박함
답변 제공: Aaron O'Dell 님, 2019년 7월 17일
Michael, I am so sorry to hear about your wife's rafting disaster. I’m sure it didn’t help things that her room was not ready for an arrival as early as she would have preferred. Check-in time is at 4 pm and we were able to get her checked in at 2:30pm. We do make every effort to accommodate early arrivals; however, check-out time is not until 11:00 am and she arrived around 12:30 pm which gives us very little time to prepare the room. I assure you that all of our guests and their expectations are our first priority. I’m sorry we could not meet her expectations on this occasion. I do hope that you give us the opportunity to create a more positive experience in the future.