디럭스 더블룸, 더블침대 2개 | 책상, 다리미/다리미판, 무료 WiFi, 침대 시트

베이 브리즈 인 여행 후기

2 out of 5
베이 브리즈 인
4919 Coliseum Way, Oakland, CA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 19개 이용 후기 중 8개" "
평점 8 - 좋아요. 19개 이용 후기 중 4개" "
평점 6 - 괜찮아요. 19개 이용 후기 중 2개" "
평점 4 - 별로예요. 19개 이용 후기 중 2개" "
평점 2 - 너무 별로예요. 19개 이용 후기 중 3개" "

9.0/10

청결 상태

8.4/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

priyadarshini

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall good service and good place to stay
답변 제공: Guest Relation Management 님, 2024년 3월 26일
Hi Priyadarshini,Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay with us. Ensuring excellent service and providing a comfortable place to stay for our guests are our top priorities, and we're thrilled that we met your expectations in both regards. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

2/10 - 너무 별로예요

Datne

단체 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Pésimo servicio
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 24일
Hello Datne,We're sorry to hear you were dissatisfied with the service provided during your stay. Your feedback is valuable to us, and we encourage you to reach out to management to discuss your experience further. Thank you for sharing your thoughts with us.

2/10 - 너무 별로예요

Jessica

2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 21일
Hi Jessica,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 - 훌륭해요

Natalie

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean hotel and helpful staff, readily accomodating my needs. Freshly furnished rooms and comfortable mattress. Easy check in and check out. Uber showed up in less than 3 minutes. Ride to Oakland airport took less than 10 mins.
2024년 2월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 2월 20일
Hi Natalie,We're thrilled to hear that you had a fantastic experience during your stay with us! Providing a clean hotel, helpful staff, and comfortable accommodations are top priorities for us, and we're delighted that we met your expectations in these areas. It's wonderful to hear that our freshly furnished rooms and comfortable mattresses contributed to a pleasant stay. We're also glad to hear that your check-in and check-out processes were smooth and that transportation to the Oakland airport was quick and convenient. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 - 훌륭해요

Raj

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean rooms and helpful staff who allowed me to check in early as my flight arrived in morning. Right off the freeway so easy on and off. Seems like they recently upgraded the rooms. Quite modern feel. Will come again.
답변 제공: Guest Relation Management 님, 2024년 2월 9일
Hi Raj,It's wonderful to hear that you had such a positive experience during your stay with us! We're thrilled that you found our rooms clean and enjoyed the modern upgrades. Providing helpful and accommodating service is a priority for us, and we're glad we could accommodate your early check-in request. Additionally, we're happy to hear that our convenient location off the freeway made your travel experience smoother. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon for another great stay!

10/10 - 훌륭해요

Krishna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice front desk
답변 제공: Guest Relation Management 님, 2024년 2월 6일
Hi Krishna,Thank you for your kind words about our front desk staff! We're delighted to hear that you had a positive experience with them during your stay. Providing friendly and helpful service is a top priority for us, and we're glad that our team was able to assist you. We appreciate your business and hope to have the pleasure of serving you again soon.

2/10 - 너무 별로예요

Janace

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 3일
Hello Janace,We apologize for any inconvenience caused during your stay. Please reach out to us directly so that we may address any concerns you may have.

10/10 - 훌륭해요

Maria

2024년 1월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2024년 3월 21일
Hi Maria,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.

4/10 - 별로예요

Luke

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked that the staff was responsive to my issues in my first two rooms, but the third room had a broken shower curtain rod. I didn't complain because it was the third room and a broken shower curtain rod only affected my bathroom experience. The first issue was with room A (even though non-smoking) a previous guest smoked in it. I have respiratory issues, so I couldn't stay there. The second issue with room B, the representative moved me to room B and room B was not ready for the next occupant. I found hair on a towel and the bed had a red make-up stain. Also the remote could not be programmed for the Philips TV. So when I got to room C, it was a relief that the broken shower curtain rod was the only issue. The rooms didn't supply hangers to hang my clothes. There were these knobs near the TV for hanging a jacket or a sweatshirt by the hood. But I could hang my slacks up or multiple dress shirts. Do not expect them to restock towels or make up the bed, even with a week's stay. I had to get my own replacement towels. Also, I was refused the service to make-up my bed. There's a parking fee charge. Which I am lost on why, because there are no teams playing games at Oakland Coliseum. FYI, parking fee on website was $5/day and it's $6/day. Some readers might think that a dollar is not much of a difference, but for someone like me who stayed a week, I was charged $42 instead of $35 for parking a vehicle. That was all the issues. I was glad that the heating unit worked.
2023년 12월에 7박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 9일
Hi Luke,Thank you for your feedback regarding your recent stay at our hotel. Your concerns regarding the smoking odor, cleanliness, broken shower curtain rod, and the remote programming issue are all significant, and we regret that these impacted your stay. We will investigate each matter thoroughly and take corrective actions to ensure similar issues do not occur in the future. We also acknowledge your observations about the lack of hangers, restocking of towels, and bed make-up service. Your comments will be shared with our housekeeping team to enhance our services and improve the overall guest experience. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.

4/10 - 별로예요

Amanda

2023년 12월에 3박 숙박함
답변 제공: Guest Relation Management 님, 2024년 1월 2일
Hi Amanda,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Michael,Thank you for choosing our hotel for your stay. We appreciate your positive rating and we hope you had a pleasant experience. If you have any further feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 10일
Hello Jordan,We are thrilled to hear that you had an amazing experience at our hotel! We strive to provide exceptional service to all our guests and we are delighted that we exceeded your expectations. Should you have any further feedback or comments, please feel free to reach out to us directly. We look forward to welcoming you back in the near future for another outstanding stay.

8/10 - 좋아요

Johnny

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and quiet
2023년 11월에 4박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 6일
Hi Johnny,Thank you for sharing your experience with us. We're delighted to hear that your stay was nice and quiet. Providing a peaceful environment for our guests is a priority, and we're glad we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Duchess

2023년 11월에 1박 숙박함
답변 제공: Guest Relation Management 님, 2023년 12월 20일
Hi Duchess,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

6/10 - 괜찮아요

Janea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was okay
2023년 11월에 3박 숙박함
답변 제공: Manager 님, 2023년 11월 29일
Hello Janea,Thank you for your feedback. We appreciate your time in sharing your experience with us and apologize for any shortcomings you may have encountered during your stay. We value your feedback and will take it into consideration as we continuously strive to improve our services. If there is anything else we can assist you with, please do not hesitate to let us know.

8/10 - 좋아요

Darnita

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property and the rooms were clean, Its next to the highway and it was loud and noisy. Front clerk staff was meh! They will try to rip you off of your security deposit.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 11일
Hello Darnita,Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness of our property and rooms. However, we apologize for any inconvenience caused by noise from the nearby highway. Our front desk staff aims to provide excellent service, so we're sorry if you felt otherwise. As for the security deposit, please feel free to reach out to our management team directly to address any concerns you may have.

10/10 - 훌륭해요

Alexa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Alexa,Thank you for your excellent rating! We truly appreciate your feedback and are delighted to hear that you had a great experience during your stay. We strive to provide exceptional service and a comfortable environment for all our guests. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us.