외관

엠버시 스위트 호텔 버밍엄 여행 후기

3.5 out of 5
엠버시 스위트 호텔 버밍엄
2300 Woodcrest Pl, Homewood, Birmingham, AL

이용 후기

6.6
평점 10 - 훌륭해요. 1001개 이용 후기 중 265개" "
평점 8 - 좋아요. 1001개 이용 후기 중 207개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 169개" "
평점 4 - 별로예요. 1001개 이용 후기 중 189개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 171개" "

6.6/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.6/10

친환경

이용 후기

4/10 - 별로예요

Justin

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Won’t be back to this location until it’s renovated. It’s in very poor shape.
2024년 3월에 4박 숙박함
답변 제공: JP 님, 2024년 4월 8일
Dear Justin,Thank you, for your review. I am sorry you did not enjoy your stay. We are scheduled for a renovation this September.Sincerely,Hotel Management

8/10 - 좋아요

Angela

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room itself was very clean. The halls and elevator areas need a bit more work.
2024년 3월에 4박 숙박함
답변 제공: JP 님, 2024년 3월 28일
Dear Angela,Thank you, for your positive review! Thank you, for the feedback about halls and elevator. We will have a renovation starting in September. We hope to see you again.Sincerely,Hotel Management

10/10 - 훌륭해요

Tammy

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 27일
Dear Tammy,Thank you very much for the 5* rating!

6/10 - 괜찮아요

eric

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Asked for towels and never got them, and called downstairs twice Didn’t have hot water. Water was luke warm at best after running it for abt 10 minutes. Drain in bathroom sink took abt 30 minutes to drain completely.
2024년 3월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 25일
Dear Eric,Thank you, for your review. I am sorry that there were some issues with your stay. That is certainly not our goal. I will share your feedback with both our housekeeping and maintenance departments. Would you mind sharing what was your room number so I can ensure the items are addressed?Sincerely,Hotel Management

10/10 - 훌륭해요

Jeremy

2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 4월 15일
Dear Jeremy,Thank for your 5* rating!

10/10 - 훌륭해요

Tevonderryl

좋아요: 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 25일
Dear Tevonderryl,Thank you very much for your 5* rating!

6/10 - 괜찮아요

Lindsey

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Asked for extra blankets and pillows never got them. Asked for an early check in didn’t get. Lady at the front desk was rude
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 18일
Dear Lindsey,Thank you, for your review.I am sorry that you never received the blankets and pillows. Do you know the name of the lady at the front desk, so we can follow up?Sincerely,Hotel Management

8/10 - 좋아요

Lonnie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 18일
Dear Lonnie,Thank you, for your rating.

2/10 - 너무 별로예요

Andre

2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 4월 8일
Dear Andre,Thank you, for rating us. We are sorry that you did not enjoy your stay.

10/10 - 훌륭해요

JERMOND

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Hotel
2024년 3월에 2박 숙박함
답변 제공: JP 님, 2024년 3월 10일
Dear Jermond,Thank you, for your 5* review! We hope to see you again!Sincerely,Hotel Management

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: JP 님, 2024년 3월 5일
Dear Robert,Thank you, for your 5* rating!Hotel Management

10/10 - 훌륭해요

Connor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 4일
Dear Connor,Thank you, for your 5* rating!We hope to be at your service again!Hotel Management

10/10 - 훌륭해요

Hayden

2024년 3월에 1박 숙박함
답변 제공: JP 님, 2024년 3월 25일
Dear Hayden,Thank you very much for your 5* rating!

4/10 - 별로예요

Ron

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel in need of major renovations. Between the two rooms I reserved there were dirty floors, debris under the couch, mold in the shower, soap scum on the tub, and one of the rooms had a strong musty/moldy/smoke smell (530). I arrived at 3 but my rooms were not ready until 5. Check in was at 4, i was offered no compensation.
2024년 2월에 2박 숙박함
답변 제공: JP 님, 2024년 2월 29일
Dear Ron,Thank you, for your constructive feedback. We use our guest's feedback to be better every day. I am sorry that you had issues and that the room was not ready by 4pm. Please accept my apologies.On a good note, we are due for a renovation this September.Sincerely,Hotel Management

6/10 - 괜찮아요

Shatara

연인과의 여행
좋아요: 직원 및 서비스
It was ok 👍
2024년 2월에 1박 숙박함
답변 제공: JP 님, 2024년 2월 27일
Dear Shatara,Thank you, for your review. We hope to see you again!Sincerely,Hotel Management

8/10 - 좋아요

Angela

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff was great, but the grounds were very dated
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 30일
Dear Angela, Thank you for your review and for recognizing the staff!Sincerely,Hotel Management

8/10 - 좋아요

Bobby

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 18일
Dear Bobby,Thank you, for scoring us!We hope to see you again!Sincerely,Hotel Management

4/10 - 별로예요

Recarter

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t have but one face towel in my room. The refrigerator was not clean and microwave was dirty. I did enjoy Ruth Chris inside the restaurant the breakfast was nice
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 8일
Dear Recarter,Thank you, for your review. We are sorry that you did not have a worry-free stay. I have shared your comments with our housekeeping and maintenance departments to address the issues you've brought up. Hopefully our team was able to fix those issues while you were here. Thank you, for your praise of the restaurant and breakfast staff!Sincerely,Hotel Management

10/10 - 훌륭해요

Donja

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I will be returning
2023년 12월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 8일
Dear Donja,Thank you, for your 5-star rating!

10/10 - 훌륭해요

Thomas

좋아요: 직원 및 서비스
Great staff!
2024년 1월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 8일
Dear Thomas,Thank you, for your 5-star review and for recognizing our staff!We hope to see you again!

6/10 - 괜찮아요

Wes

2023년 12월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 4일
Dear Wes,Thank you, for rating us.

10/10 - 훌륭해요

Abraham

2023년 12월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 8일
Dear Abraham,Thank you, for the 5-star rating!

10/10 - 훌륭해요

Mischa

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Hubby's 55th Birthday
My husband andnI thoroughly enjoyed our stay as usual! Everything was amazing, and the service and food at Ruth's Chris was beyond amazing!!!
2023년 12월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Dear Mischa,Thank you, for taking the time to write us a few words of appreciation. It made our day! We are so glad that you had a great time celebrating such a great milestone!We hope to see you again!Hotel Management

8/10 - 좋아요

Terrence

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Dear Terrence,Thank you, for your positive rating!

10/10 - 훌륭해요

Wesley

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The staff was nice, the hotel is nice but is older. It was clean but really needs an update. Welcome drinks and snacks every night and a Ruths Chris in lobby was nice.
2023년 12월에 2박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Dear Wesley,Thank you, for your positive review and for recognizing our staff! I'm pleased to let you know that we will have a room renovation next September!We hope to see you again!Sincerely,Hotel Management

2/10 - 너무 별로예요

Karmen

2023년 12월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Thank you, for taking the time to rate us. We are sorry that you did not enjoy your stay.

10/10 - 훌륭해요

Stephani

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will stay again.
Room was pleasant. The hotel was older but well kept. Bed was very comfy.
2023년 12월에 2박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Dear Stephani,Thank you, for your positive review!We hope to see you again!Sincerely,Hotel Management

2/10 - 너무 별로예요

Shahar

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: JP 님, 2023년 12월 20일
Thank you, for taking the time to rate us. We are sorry that you did not enjoy your stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
The air conditioner did not work in room 529 and temperature reached 85* we had to leave balcony door open to get cool air.
2023년 12월에 1박 숙박함
답변 제공: JP 님, 2024년 1월 4일
Dear Anonymous,Thank you, for your valuable feedback. I'm sorry about the issues with your AC. Hopefully, you were able to change to another room.Sincerely,Hotel Management

10/10 - 훌륭해요

Jeff

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very nice and comfortable, also it is conveniently located to UAB, my reason for being here.
2023년 11월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 7일
Dear Jeff,Thank you, for your kind words and positive review!We look forward to be at your service again!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good
Our stay was very nice. Complimentary drinks and hot breakfast. Very relaxing
2023년 12월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 7일
Dear Anonymous,Thank you, for your positive review!We hope to see you again!

10/10 - 훌륭해요

Larry

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice!! Clean!!!
2023년 11월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 4일
Dear Larry,Thank you, for your positive feedback and 5-star review!

10/10 - 훌륭해요

Phillip

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Location to interstate
2023년 11월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 4일
Dear Phillip,Thank you, for the 5-star review!

10/10 - 훌륭해요

CHRISTOPHER

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: JP 님, 2023년 12월 4일
Dear Christopher,Thank you, for the 5-star review.

6/10 - 괜찮아요

Jaclyn

좋아요: 직원 및 서비스
Staff was great! Ac did not work so opened up sliding glass door was cold out. Way to many teens running and screaming shady people hanging out.
2023년 11월에 1박 숙박함
답변 제공: JP 님, 2023년 11월 20일
Dear Jaclyn,Thank you, for your review!I am sorry you had issues with the AC and with other guest's noise. Thank you, for recognizing our staff! It means a lot to us!Sincerely,Hotel Management

6/10 - 괜찮아요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Embassy Suites Birmingham
Overall the room was fine to sleep in for a couple of nights. The tv wouldn’t turn on, the shower wouldn’t drain, the shower curtain was ripped in the curtain and there were two bulbs out. Maintenance replaced one of the bulbs during the stay.
2023년 11월에 2박 숙박함
답변 제공: JP 님, 2023년 11월 20일
Dear Jordan,Thank you so much for your feedback! It is highly appreciated! I am sorry that you had some issues in your room. I hope that our team was able to address all of them.Sincerely,Hotel Management

4/10 - 별로예요

Xiang

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hidden fee of pet $80 and parking $5 should be stated clearly in website or third party websites. And the hotel is old and room phone broken. Not recommended
2023년 11월에 1박 숙박함
답변 제공: JP 님, 2023년 11월 20일
Dear Xiang,Thank you, for your review.I am sorry that your room phone did not work. Pet fees and parking are not hidden fees, they are stated on both 3rd party websites and our Hilton website. I am sorry that you've missed it.

10/10 - 훌륭해요

Rozetta

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: JP 님, 2023년 10월 30일
Dear Rozetta,Thank you, for your 5-star rating!

10/10 - 훌륭해요

Deborah

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
They stay was wonderful,It was the Customer service that was terrible,We were not allowed to pick own room,The lady hit me with a fee that was told after we arrived,and when she saw how surprised we were about the fee,She told me that i could call and cancel our reservation. She was Not friendly At All . She showed No Concern...
2023년 10월에 1박 숙박함
답변 제공: JP 님, 2023년 10월 16일
Dear Deborah,Thank you, for your review.We are very glad that you had a wonderful stay! The only fee we charge (every hotel does), is the incidental fee, meaning if you charge food to the room, smoke in the room or damage the room, then the hotel keeps the fee (100) per day. If none of this happens, the fee is returned upon checkout. Most banks take between 3-5 business days. I apologize for the agent not being friendly and not explaining in detail what the fee is about.We hope to be at your service in the future!Sincerely,Hotel Management

10/10 - 훌륭해요

Thomas 님, Columbus,

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Only problem was there wasn’t any drinking glass in the room.
2023년 10월에 1박 숙박함
답변 제공: JP 님, 2023년 10월 16일
Dear Thomas,Thank you, very much for your feedback and for the positive review. I will share your comment with our housekeeping department.We hope to see you again in the near future.Hotel Management

2/10 - 너무 별로예요

Jessica

2023년 10월에 1박 숙박함
답변 제공: JP 님, 2023년 11월 20일
Jessica,Thank you, for reviewing us. We are sorry that you did not enjoy your stay.

8/10 - 좋아요

Ashley

2023년 9월에 6박 숙박함
답변 제공: JP 님, 2023년 11월 20일
Dear Ashley,Thank you, for your 4-star review!

2/10 - 너무 별로예요

LaShenna

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: JP 님, 2023년 10월 16일
Dear LaShenna,I am sorry that you did not have a great stay. Please feel free to share any details so we can address the issue.Sincerely,Hotel Management

10/10 - 훌륭해요

Tremayne

2023년 10월에 1박 숙박함
답변 제공: JP 님, 2023년 10월 30일
Dear Tremayne,Thank you, for your 5-star rating!

6/10 - 괜찮아요

Leo

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel needs a deep steam cleaning. All floors downstairs and in rooms are extremely sticky. All Doors and walls are extremely dirty.
2023년 10월에 1박 숙박함
답변 제공: JP 님, 2023년 10월 16일
Dear Leo,Thank you, for your feedback. I am sorry they were some issues with your stay. We will share your review with our housekeeping department.Sincerely,Hotel Management

10/10 - 훌륭해요

Deryl

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room, food, and drinks
Very centrally located for business downtown. Service was great. Dining at the in house Ruth's Chris was more than you could ask for. Great food and drinks, was also able to watch the NFL games in the lounge.
2023년 9월에 1박 숙박함
답변 제공: JP 님, 2023년 10월 4일
Dear Deryl,Thank you very much for your positive review.We hope to be at your service in the future!Sincerely,Hotel Management

4/10 - 별로예요

Greg

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
One star review
The Embassy Suites may once have been nice but those days are long in its past. Aside from the fact they charge over $300 a night with taxes for a suite that only has double beds in it??? Not a queen bed in the whole hotel? You family of 4 is welcome to pack into one King bed or two doubles. Either way too crowed for all but the most patient on the sleeping front. The couch pulls out into more of a horror movie than another place to sleep. The front desk hit us up for another $100 for incidentals which didn’t include our crushed lamp sheds or missing door on the television stand. The fridge sits on the outdated carpet next to the bed like when you were a freshman at State. To call the place dirty might not be fair, but to call it clean would be outright lying so let’s leave it go at that. If peeling wallpaper and frayed furniture make you feel pampered then by all means, give them a try! Worst value for the price I’ve ever stayed at
2023년 9월에 1박 숙박함
답변 제공: JP 님, 2023년 10월 4일
Dear Greg,Thank you, for your feedback! We are sorry that you did not enjoy your stay. We will take your comments as a tool to improve our hotel.Sincerely,Hotel Management

6/10 - 괜찮아요

Christy

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
I paid for a "pure" room with hill view. I even checked in through the app early on my arrival day, but when i got to the hotel, i was told the room i paid for was unavailable, and i was not given reimbursement for the difference in room rates. A "skunk" smell could be smelt in the hallways and even a little in the room we were given.
2023년 9월에 1박 숙박함
답변 제공: JP 님, 2023년 9월 25일
Dear Christy,Thank you, for your review.I am sorry that you did not get the room you booked. If you contact the hotel, they should be able to refund the difference, if there's any.Again, thank you for your feedback.Hotel Management

8/10 - 좋아요

Gregory

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was friendly. The property was clean. I liked the layout of the room.
2023년 9월에 3박 숙박함
답변 제공: JP 님, 2023년 9월 22일
Dear Gregory,Thank you, for your positive review!We hope to see you again!

10/10 - 훌륭해요

jimmy

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함
답변 제공: JP 님, 2023년 9월 22일
Thank you!