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시즌스 인 & 스위트 하이랜드 여행 후기

2.5 out of 5
시즌스 인 & 스위트 하이랜드
20 Central Blvd, Highland, IL

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 493개 이용 후기 중 228개" "
평점 8 - 좋아요. 493개 이용 후기 중 168개" "
평점 6 - 괜찮아요. 493개 이용 후기 중 47개" "
평점 4 - 별로예요. 493개 이용 후기 중 37개" "
평점 2 - 너무 별로예요. 493개 이용 후기 중 13개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Dixie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
NICE ROOMS, BREAKFAST WAS CONTINENTAL, AND THE ATMOSPHERE WAS CLEAN ....WE WOULD USE AGAIN.
2024년 4월에 1박 숙박함

4/10 - 별로예요

Tom

연인과의 여행
TV remote didn’t work. Had to change rooms. Spider and web in the bathtub. Faucet in sink extremely hard to operate. No eggs at breakfast. No morning news on TV at breakfast.
2024년 3월에 1박 숙박함
답변 제공: KP 님, 2024년 4월 6일
Hello Tom,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our property.We are disappointed to learn about the issues you encountered with the TV remote, faucet operation, and breakfast offerings. Please be assured that we take all guest concerns seriously, and we have addressed these matters with our housekeeping and maintenance teams to ensure they are promptly resolved.Regarding the breakfast options, we apologize for any disappointment caused by location of eggs. We have boiled eggs in the refrigerator. However, we strive to offer a diverse selection of breakfast items to cater to various preferences, and we will certainly take your feedback into consideration to improve our offerings in the future. As for the TV programming during breakfast, we regret any inconvenience this may have caused. We will review our television channels to ensure that guests can enjoy a variety of programming during their dining experience. It is a sad coincidence that Spectrum have issues on there side and we are trying to get that resolved ASAP.We genuinely appreciate your feedback as it allows us to identify areas for improvement and enhance the overall guest experience. We hope you will consider giving us another opportunity to exceed your expectations during your next visit to our property.Thank you for choosing to stay with us.

4/10 - 별로예요

deborah

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second day not sure what housekeepong did in bathtub but there were pieces of dk yellow material in it. Was very nervous yo u se tu it
2024년 3월에 2박 숙박함
답변 제공: mic 님, 2024년 4월 6일
Hello Deborah, Thank you for taking your valuable time and and reviewing us. Sorry for any inconvince caused during your stay. We firmly believe that while providing full stayover service they must of washed it and did not visualized the solution and after drying it turned to that. Please be assured that we take all guest concerns seriously, and we have addressed these matters with our housekeeping and maintenance teams to ensure they are promptly resolved.

6/10 - 괜찮아요

Christine

2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Davina

연인과의 여행, 출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst experience at a hotel ever
2024년 3월에 1박 숙박함
답변 제공: KP 님, 2024년 4월 6일
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your time at our property. Please call us and explain the experience and we are glad to resolve the issue at your expectation.

2/10 - 너무 별로예요

Megan

2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Gertrude

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Of the 3 properties we stayed at during our trip, this one had the most extensive breakfast.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Rose

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Chris

2024년 1월에 1박 숙박함

8/10 - 좋아요

Lauralee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
O
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Kelly

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not a great experience
This is an old Baymont Inn hotel now being operated by a different owner. The front desk staff was kind and responsive. The room we got - a family studio suite - was really impressively spacious compared to similarly-described rooms at other hotels. The mattresses were comfortable. However, the hotel itself is not in good condition. The bathroom faucet wasn’t easy to operate, the walls were dirty, and the curtains hung crooked. My kids described the carpet as “old fashioned.” There were no available outlets near the bed to charge devices after a long day on the road. All in all, the building is functional but could use a major update. The breakfast also left a lot to be desired; there was one waffle maker for all the guests to use so our family had to wait quite awhile. There were very few desirable items to choose from. The food area seemed unattended and was quite messy. I would probably drive a bit and pay a little more rather than staying here again.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Tammie

연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean and friendly service
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Calvin

2024년 1월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
Hotel was clean, quiet, and comfortable. A little past its prime. Breakfast was meager to nonexistent. We opted to go to Highland Diner.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room
Staff was very friendly. Room was clean and comfortable.
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good clean place
2023년 11월에 1박 숙박함

4/10 - 별로예요

Krystina

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

8/10 - 좋아요

Darren

2023년 10월에 1박 숙박함

4/10 - 별로예요

Beatriz

별로예요: 청결 상태
2023년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: mic 님, 2023년 10월 28일
Appreciate your review. We value every guest and try to fulfill all the needs. Hope to see you soon.

8/10 - 좋아요

Carolyn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice and clean
It was great! The vending machines were a thief and the breakfast could have been a little better but overall it was great.
2023년 10월에 1박 숙박함
답변 제공: Mang 님, 2023년 10월 20일
Really appreciate your feedback. We are working hard to please our guests and we make sure we solve any issues. Hope to see you soon! Take care!!!

6/10 - 괜찮아요

Jennifer

별로예요: 편의 시설/서비스
It’s the only choice in highland so
2023년 10월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff is very friendly, but the hotel itself is run down. There seemed to be electrical issues (lights flickering, outlets not working, etc.)
2023년 10월에 1박 숙박함
답변 제공: mic 님, 2023년 10월 28일
We value your feedbacks and work hard to work directly to make future stays marvelous.

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was easy and fast. Room clean and quiet. Great breakfast options.
2023년 9월에 1박 숙박함
답변 제공: Prud 님, 2023년 10월 3일
Appreciate you had a wonderful stay with us. Looking forward to serve you again.Have a wonderful week!!!

8/10 - 좋아요

Karey

좋아요: 청결 상태, 직원 및 서비스
Over all the room (#108) was quite comfortable, neat, and clean. The bathroom faucet was difficult to turn on and then it flooded the counter it leaked so bad. The stopper for the sink was just laying on the counter. The mini fridge didn’t have any shelves in it and there was a rather unattractive stain on one of the white bedspreads
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very nice and clean
2023년 9월에 1박 숙박함
답변 제공: Prud 님, 2023년 10월 3일
Glad to know your stay went as you preferred. We will be happy to see you soon and serve.Have A Fantastic Week!!

4/10 - 별로예요

Diane

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Property shows age
The pool was not open, the slots not open, the hot breakfast was only waffles. The carpets were in need of cleaning. The room rate was comparable to when it was Holiday Express and Baymont franchises, but without the all the amenities as advertised. The small staff was friendly and did their best. But we cut our stay short by one day due to the conditions of the property
2023년 9월에 3박 숙박함

10/10 - 훌륭해요

Stephanie

2023년 9월에 1박 숙박함

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the staff very helpful. I thought the breakfast could be better. My room was clean but the faucet in the bathroom wouldn't shut off completely room 105. I think all in all I would stay there again.
2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

nanci

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Many, many things were broken or not working (toilet seats, locks, lighting etc.). The property was dirty, needing dusting and vacuuming. Also, the pool had not been cleaned.
2023년 8월에 2박 숙박함
답변 제공: Jay 님, 2023년 8월 7일
We are sorry that you had a bad experience at our hotel. We take any issue seriously and address it promptly. We hope you give us another chance to serve you better.

2/10 - 너무 별로예요

Tara

2023년 6월에 1박 숙박함

2/10 - 너무 별로예요

Balwant

2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Philip

아이를 동반한 가족 여행
The pool and Gym were closed. My kids were disappointed.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

ANITA 님, BLOOMINGTON

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Carpet was soiled. Staff were very friendly and kind.
2023년 6월에 2박 숙박함

10/10 - 훌륭해요

h

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Right off the highway, great dining option right in the same parking lot. Clean, and friendly staff.
2023년 6월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It’s Great!
Always great. I’ve stayed here several times & is always clean, comfortable and service is great. Staff is friendly.
2023년 6월에 1박 숙박함

6/10 - 괜찮아요

Brittney

연인과의 여행, 반려동물 동반 여행, 가족 여행
좋아요: 직원 및 서비스
There was a blood stain on our sheets, rooms and building smelled questionable, and breakfast wasn’t anything special. Wasn’t impressed by this hotel
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Kaylee

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Need better customer service and cleaners.
Walked into the room trash on the floor, beds half made, coffee all over the wall by the coffee machine. Website says they have a pool and hot tub but the pool is closed indefinitely. Only reason I booked this hotel was because of the pool for my son. Complete and utterly dirty and rude customer service.
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

Edwin

가족 여행
좋아요: 직원 및 서비스
This is a just ok place to stay. Our bathroom's sink was not as clean as it should have been. The property around doesn't look appealing. It there were more options around, I would not come back to this place.
2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We enjoyed our stay.
2023년 4월에 2박 숙박함

10/10 - 훌륭해요

Peggy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location is great! Easy check-in process.
2023년 4월에 1박 숙박함

4/10 - 별로예요

Mindy

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bathroom was not very clean. Screws holding things up were very loose. Toiletries were very small. Prices too high for what you get.
2023년 4월에 2박 숙박함

6/10 - 괜찮아요

rick

2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Ralph

좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The bed was nice. Bathroom was clean and well stocked but who’s idea is it to have a coffee maker in the bathroom. That’s gross. The carpet was dirty with large stains. The room 329 was huge but it only had a 32 inch tv. Way too small for the size of the room. The refrigerator was dirty with food droppings but we liked the freezer combination. The channel changer also had food stuck on it. Once of the lamps did not have bulb in it and another had two different bulbs which makes the light really strange looking.
2023년 4월에 1박 숙박함

4/10 - 별로예요

John

가족 여행
별로예요: 직원 및 서비스
No room service the three days we stayed there
2023년 3월에 3박 숙박함

8/10 - 좋아요

Terri

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There were some dried up burrs on the bathroom floor next to the doorway. Brushed them aside. Everything else was as expected.
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

Terri

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was awesome. There’s only one thing that I noticed and that is the American flag out front is very tattered and torn up. Please replace the flag on a regular basis.
2023년 3월에 2박 숙박함