로비

익스텐디드 스테이 아메리카 프리미어 스위트 샬럿 파인빌 맷 여행 후기

2.5 out of 5

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 156개 이용 후기 중 72개" "
평점 8 - 좋아요. 156개 이용 후기 중 32개" "
평점 6 - 괜찮아요. 156개 이용 후기 중 18개" "
평점 4 - 별로예요. 156개 이용 후기 중 13개" "
평점 2 - 너무 별로예요. 156개 이용 후기 중 21개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Colleen

아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was great!
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

Cesar

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, nice place
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 29일
Dear Cesar, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words will be shared with the entire staff. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon to Extended Stay America.Sincerely,Hotel Management

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Lhaira

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This location has a lot of walkable places to shop, and eat. Very safe, and quiet.
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 19일
Dear Lhaira, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at the location, which has a lot of food joints and walkable space. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

10/10 - 훌륭해요

Lhaira

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really good stay
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Mary

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone is nice
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Dear Mary, Thank you for sharing your positive experience with us! We're thrilled to hear that you found everyone at Extended Stay America to be friendly. Your kind words motivate our team to continue delivering exceptional service. We appreciate your feedback and hope you will stay with us again whenever your travels bring you this way.Sincerely,Hotel Management

10/10 - 훌륭해요

Mary

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice environment.Comfortable room.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is simply amazing. polite and courteous.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 24일
Dear John, Thank you for the wonderful review of Extended Stay America. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Mary

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Mary

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Mary

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Samantha

2023년 11월에 1박 숙박함

4/10 - 별로예요

Melissa

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was fabulous. Rooms however are extremely dated and uncomfortable. Couches were ripped and stained. Shower head was turned out of the tub. Definitely would not stay again. But the staff was wonderful!
2023년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 5일
Dear Melissa, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have addressed these concerns with our team and will use them to enhance the guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Rex W.

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Tyreek

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함

8/10 - 좋아요

Ronald

2023년 8월에 1박 숙박함

2/10 - 너무 별로예요

Ross

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 1박 숙박함

2/10 - 너무 별로예요

Lavetta

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is nice, very convenient, very good staff,and very clean. But what i didn't like was having to walk through the smell of weed. It was so bad that i could bearly breathe. And also something happened. I don't know what it was but i got on the elevator and a young man was on it with me and he had a gun. And he was wearing a hoodie. He was acting suspicious. I was very scared for my life. So i will not be back.
2023년 5월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 2일
Dear Lavetta, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

10/10 - 훌륭해요

Kimberly

2023년 5월에 1박 숙박함

8/10 - 좋아요

Kat

좋아요: 청결 상태, 직원 및 서비스
King bed on platform with only mattress and very low .
2023년 5월에 3박 숙박함

2/10 - 너무 별로예요

courtney

2023년 4월에 2박 숙박함

8/10 - 좋아요

Lilian

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Great service in from desk good personality, but the bathroom was dirty the sheets also, and the aisle impossible to walk a really bad smell my Son and I had to walk out from the stairs!!
2023년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 1일
Dear Lilian, Thank you for sharing your feedback regarding your recent stay at Extended Stay America. We're glad you found our front desk staff to provide outstanding service and have a good personality. However, we're disappointed to hear that the cleanliness of your room could have been better. We apologize for any inconvenience caused by the dirty bathroom and sheets. We take cleanliness very seriously, and we will address this issue with our housekeeping team to ensure that all our guest rooms are thoroughly cleaned and maintained. Additionally, we apologize for any unpleasant odor you may have experienced during your stay. We will investigate the issue to determine the cause and take appropriate measures to resolve it. We appreciate your valuable feedback and will use it to improve our guest experience. Thank you for choosing our hotel; we hope to serve you in the future better.Sincerely, Hotel Management

4/10 - 별로예요

Mike

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

8/10 - 좋아요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Erin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great
The staff was very friendly as caring to us the whole time we stayed there. They made it able to where are we’re able to get a later checkout both nights. Parking was easy to access
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 2월 2일
Dear Erin, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and found our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon!Sincerely,Hotel Management

6/10 - 괜찮아요

BJ

2022년 7월에 1박 숙박함

6/10 - 괜찮아요

Melissa

좋아요: 직원 및 서비스
2022년 7월에 1박 숙박함

8/10 - 좋아요

Eric

출장 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay
For its purpose this was a nice hotel.
2022년 6월에 2박 숙박함

10/10 - 훌륭해요

Madelynne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Raven was AMAZING & so kind!
2022년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 5월 3일
Madelynne, thank you for reviewing your stay at Extended Stay America. We are delighted to read that Raven helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management

10/10 - 훌륭해요

Vanika

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved how spacious the room was for the price . It was clean and exceeded all of my expectations.
2022년 4월에 1박 숙박함

6/10 - 괜찮아요

Diogenes

출장 여행, 가족 여행
The guest were very friendly
2022년 4월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 4월 13일
Diogenes, thank you for choosing to stay with us. We are pleased that, overall, you enjoyed your visit. It would be an honor to have another opportunity to welcome you back for a perfect experience. Sincerely, Hotel Management

10/10 - 훌륭해요

Christopher

2022년 4월에 1박 숙박함

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice
2022년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 3월 22일
Christopher, thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Extended Stay America. Sincerely, Hotel Management

8/10 - 좋아요

James

아이를 동반한 가족 여행
The area
2022년 2월에 2박 숙박함

10/10 - 훌륭해요

Damien

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really nice hotel in a great location. Room was clean and staff was great. This will be my go to whenever I'm in Charlotte.
2022년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 2월 1일
Damien, thank you for the glowing review of Extended Stay America! We are glad you were pleased with our immaculate accommodations and that you enjoyed the service our associates delivered. We are also delighted to learn that our location worked well for you. Thank you for sharing your review with fellow travelers and for your excitement about returning. We look forward to seeing you again soon. Sincerely, Hotel Management

8/10 - 좋아요

James

2021년 12월에 1박 숙박함

2/10 - 너무 별로예요

Nicole

2021년 11월에 1박 숙박함

2/10 - 너무 별로예요

Renate 님, Ontario

2021년 10월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
My Extended Stay Experience.
My stay is going good so far. Had to clean my own room when I checked in. I don’t like the fact people are allowed to smoke in their rooms. I hate the smell of cigarettes, the stairwell smells like cigarettes. Someone keeps propping the side door open with a rock, that is a safety concern. Wish the payment plan was more flexible. Housekeeping could do a lot better job of cleaning.
2021년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 10월 7일
Thank you for your feedback. We are sorry for the inconvenience you experienced in your room. We certainly want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your visit better. Sincerely, Hotel Management

10/10 - 훌륭해요

Gloria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Thank you
The hotel accommodations exceeded our expectations.
2021년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 9월 14일
Gary, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our well-maintained accommodations. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management

4/10 - 별로예요

Leslie

반려동물 동반 여행, 가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Common areas were not clean and were not cleaned regularly. Rooms were not cleaned at all during the stay. Unpleasant odor in the hallway.
2021년 8월에 3박 숙박함
답변 제공: Hotel Management 님, 2021년 9월 5일
Leslie, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

2/10 - 너무 별로예요

Savannah

2021년 7월에 1박 숙박함

2/10 - 너무 별로예요

Chelsey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Chelsey Jones
I didn’t get to stay at the hotel because hotels.com overbooked and the hotel had no vacancy. Hotels.com says they cannot reach the hotel to issue a refund and yet the hotel says they issued a refund to a virtual card. Worst experience ever and I will never go through hotels.com or any other 3rd party for a hotel. Had to stay in a Sleep Inn instead. Hotels.com is refusing to issue a refund due to the no refund policy despite the hotel not having a room for me.
2021년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 7월 4일
Chelsey, thank you for taking the time to share your concerns with us. We are sorry for being unable to accommodate you and the issue you are having with regard to attaining your refund. Kindly know that the refund has been issued from our side. If we could be of any assistance, please feel free to reach us. We highly appreciate your patience in this situation. Sincerely, Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
Very low on staff. Had to wait a while for someone to come check us in. We picked this hotel because it was pet friendly, had a pool And breakfast only to find out the pool was closed and no breakfast was available. Not even coffee. The guests who stayed above us were very loud- sounded like they were bowling.
2021년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 6월 23일
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in and regret your disappointment with some of our amenities not being available due to current circumstances. We will bring your concerns to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It was ok, bed was ok, but sticky floors and terrible smoke smell. I requested a non smoking room. It smelled like a smoke ash tray filled bar!
2021년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 6월 17일
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management

10/10 - 훌륭해요

christina

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Got there late at night they got us registered quick everything was clean and staff was awesome
2021년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2021년 6월 11일
Christina, thank you for your heartwarming words, we sincerely appreciate the wonderful review of Extended Stay America. We are thrilled to read you liked our well-maintained property and that our friendly associates delivered great service. We appreciate your kind rating and look forward to seeing you soon. Sincerely, Hotel Management